# Sinch

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Cloud Communications
- Delivery model: software
- Website: https://sinch.com
- AI agent profile: https://nowen.ai/agents/sinch-com
- Front door on Boon: https://boon.ai/agents/sinch-com (Apply to Sinch's partner program through Boon)
- Updated: 2026-10-21
- Directory: one of 38 AI agents in Cloud Communications (https://nowen.ai/industry/cloud-communications)
- Read by AI assistants from: Anthropic, Amazon

> Sinch provides communications infrastructure and applications that help businesses connect with customers through messaging, voice, and email.

Sinch is a communications infrastructure company that helps businesses and developers connect with customers through messaging, voice, and email. It provides scalable communications capabilities, along with ready-made applications for customer engagement, marketing, and service. Its platform supports reliable delivery, routing, compliance, and fraud prevention, helping organizations build stronger customer connections.

**Mission:** Pioneering the way the world communicates.

## Products & Services

### [Messaging APIs](https://sinch.com/messaging/)
*Product*
Reach customers across messaging channels worldwide through one API integration, helping businesses scale communications and manage customer conversations.
Sinch Messaging APIs let businesses send messages through SMS, MMS, WhatsApp, RCS, Facebook Messenger, and other global and regional channels using a unified API. The Conversation API connects to 13 popular messaging channels through a single integration and supports one-way and two-way conversations. Built on Sinch’s global carrier network, the APIs support messaging at scale across more than 190 countries, with reliability, reach, and deliverability for business communications.

- **Multichannel messaging** — Reach Customers Across Messaging Channels
- **Single API integration** — Connect Multiple Channels With One API
- **Global messaging reach** — Reach Customers In More Than 190 Countries
- **Carrier-backed message delivery** — Deliver Messages Reliably At Scale
- **Unified conversation management** — Manage Conversations From One Place
- **One-way and two-way conversations** — Support One-Way And Two-Way Conversations
- **Rapid channel expansion** — Add Messaging Channels More Quickly
- **Personalized interactive messaging** — Create More Engaging Customer Interactions

### [Email API](https://sinch.com/email-api/)
*Product*
Send and manage transactional and marketing email with scalable infrastructure, dependable uptime, and tools to monitor and improve deliverability.
Sinch Mailgun’s reliable, scalable email API helps businesses send transactional and marketing emails, receive and track email, and optimize email efforts. It offers enterprise-grade speed, real-time deliverability insights, deliverability tools and services, and 99.99% uptime.

- **Transactional and marketing email sending** — Send Transactional And Marketing Emails
- **Email deliverability tools and insights** — Monitor Real-Time Email Deliverability
- **99.99% uptime** — Maintain 99.99% Uptime
- **Enterprise-grade speed** — Send Emails At Enterprise Speed
- **Scalable email infrastructure** — Scale Email Operations
- **Email tracking** — Track Email Activity
- **Email optimization** — Optimize Email Efforts
- **Email receiving** — Receive Business Emails

### [Voice API](https://sinch.com/voice/programmable-voice/voice-api/)
*Product*
Add flexible voice calling to apps and workflows, automate call handling, and gain real-time visibility into calls.
Sinch Voice API gives developers global phone numbers, flexible APIs, and SDKs to add outbound, inbound, and in-app calling to their apps. REST APIs, SIP integration, and webhooks support custom voice workflows without legacy hardware. Features include programmable call flows, automated call handling, real-time call events and analytics, call recording, and conferencing.

- **Outbound calling** — Automate Outbound Customer Calls
- **Inbound call flows** — Route Inbound Calls To The Right Destination
- **API and SDK integration** — Integrate Voice Into Existing Applications
- **In-app calling** — Enable Calling Directly Within Apps
- **Call automation** — Automate Calls And Detect Voicemail
- **Global phone numbers** — Reach Customers With Global Phone Numbers
- **Real-time call webhooks** — Sync Call Events Across Business Systems
- **High-volume call scalability** — Scale Voice Calls As Needs Grow
- **Call records and analytics** — Monitor Calls And Analyze Performance
- **Call recording** — Record Calls For Quality And Training
- **Conferencing** — Connect Multiple Participants On Calls

### [Verification API](https://sinch.com/verification-api/)
*Product*
Secure user accounts and streamline sign-up, login, and password resets with flexible verification options delivered through one API.
Sinch Verification API helps businesses enhance app security with scalable authentication solutions designed to keep customer interactions flowing. A single API supports verification options including SMS, phone calls, one-time passcodes, password-free phone number verification, and one-factor authentication. It helps secure sign-up, login, and password reset flows, reduce unauthorized payments and account takeovers, and verify users across devices and platforms in multiple languages.

- **Multi-factor authentication** — Strengthen Account Security With Scalable Authentication
- **Fraud and account takeover reduction** — Reduce Fraud And Account Takeovers
- **SMS verification** — Verify Users Through SMS
- **Phone call verification** — Verify Users Through Phone Calls
- **One-time passcode authentication** — Simplify Access With One-Time Passcodes
- **Password-free phone verification** — Enable Password-Free Phone Verification
- **Global, cross-platform verification** — Verify Users Across Devices And Platforms
- **One-factor authentication** — Streamline Access With One-Factor Authentication
- **Verification fallback** — Maintain Verification With Efficient Fallback

### [Business Phone Numbers](https://sinch.com/phone-numbers/)
*Product*
Choose and manage business numbers for customer communications, with options for messaging, voice, and customer access.
Sinch provides virtual business phone numbers, including long codes, short codes, and toll-free numbers. Businesses can choose from local, toll-free, and international numbers, purchase and manage number inventory through APIs or an online portal, and port existing numbers with support from dedicated specialists. Numbers can be used with Sinch communication services, including SMS, MMS, and voice. Depending on the market and use case, businesses can choose dedicated or shared numbers and vanity codes. Each phone number includes CNAM, directory listings, emergency calling capabilities, and support.

- **Local, toll-free, and international number inventory** — Choose From 160M+ Numbers
- **Number purchase and management** — Manage Numbers Through APIs Or Portal
- **Number porting** — Port Numbers With Minimal Downtime
- **SMS and MMS number use** — Send SMS And MMS
- **Voice service enablement** — Enable Voice Services
- **Dedicated, shared, and vanity numbers** — Select Numbers For Your Use Case
- **Emergency calling capabilities** — Include Emergency Calling
- **CNAM** — Include CNAM
- **Directory listings** — Include Directory Listings
- **Number support** — Get Number Support

### [Sinch Engage](https://sinch.com/engage/)
*Platform*
Reach customers across mobile channels, automate timely communications, and manage conversations and campaign performance in one platform.
Sinch Engage is a secure, multi-channel messaging platform for business-to-customer engagement. Teams can create and personalize campaigns, schedule messages and automated notifications, and manage customer replies across SMS, MMS, RCS, and WhatsApp. It supports integrations with business tools such as HubSpot, Salesforce, NetSuite, Shopify, and Zoho, and includes campaign analytics, team collaboration, and compliance features.

- **Multichannel messaging** — Reach Customers Across Mobile Channels
- **Messaging automation** — Automate Timely Customer Communications
- **Two-way conversations** — Manage Customer Replies In One Inbox
- **Business platform integrations** — Connect Messaging To Existing Business Tools
- **Campaign creation and templates** — Create Campaigns Without Technical Expertise
- **Message personalization** — Personalize Messages For Customer Segments
- **Campaign analytics** — Measure Messaging Campaign Performance
- **Messaging compliance controls** — Support Compliant Customer Messaging
- **Global message delivery** — Deliver Messages Across Global Networks
- **Dedicated business numbers** — Build Trust With Dedicated Business Numbers
- **AI-assisted messaging in HubSpot** — Review AI-Drafted Messages Before Sending
- **Branded RCS messaging** — Send Branded Interactive RCS Messages
- **Team access controls** — Coordinate Teams With Custom Access
- **Customer support** — Get Support Around The Clock

### [Sinch Mailjet Email Marketing Platform](https://sinch.com/email-marketing/)
*Platform*
Create and optimize email campaigns at any scale while helping teams collaborate and protect deliverability.
Sinch Mailjet is an email marketing platform built for developers and marketers. It helps teams create, send, and optimize campaigns at any scale, collaborate on campaign workflows, and protect email deliverability. The platform is designed to scale with business needs and offers enterprise-grade compliance.

- **Scalable campaign sending** — Send Campaigns At Any Scale
- **Email deliverability protection** — Protect Email Deliverability
- **Campaign sending and tracking** — Send And Track Campaigns
- **Enterprise-grade compliance** — Scale Compliance With Your Business
- **Email automation** — Automate Email Marketing
- **Team collaboration** — Coordinate Team Campaign Work
- **Contact-based pricing for scale** — Scale Contact Lists Without Added List Fees
- **A/B testing** — Compare Campaign Variations
- **Email campaign design** — Build Email Campaigns Visually

### [Chatlayer](https://sinch.com/products/chatlayer/)
*Platform*
Engage and connect with customers around the clock across multiple channels using smart chatbots and voice bots.
Chatlayer is a chatbot and voice bot platform for engaging and connecting with customers 24/7 across multiple channels. Its chatbots can be built without coding skills.

- **Multichannel chatbot and voice bot engagement** — Connect With Customers Across Channels
- **24/7 bot availability** — Engage Customers Around The Clock
- **No-code bot building** — Build Bots Without Coding

### [Contact Pro](https://sinch.com/products/contact-pro/)
*Solution*
Deliver consistent customer service across channels, connect with existing CRM systems, and reduce contact center operating costs.
Contact Pro is an omnichannel contact center solution that brings calls, emails, web chat, video, SMS, and messaging apps together in one place. It helps businesses provide consistent customer service across channels, integrates with third-party CRM systems including Salesforce, ServiceNow, and SAP, and can reduce costs by eliminating in-house infrastructure, integration, and IT support expenses.

- **Omnichannel customer service** — Serve Customers Across Their Preferred Channels
- **Unified communications workspace** — Manage Conversations In One Place
- **Third-party CRM integration** — Connect Contact Center Workflows With CRM Systems
- **Reduced infrastructure and support costs** — Reduce Infrastructure And Support Expenses
- **SAP-endorsed contact center solution** — Use An SAP-Endorsed Contact Center Solution

### [Sinch Build](https://sinch.com/build-dashboard-overview/)
*Platform*
Manage Sinch communications APIs from one developer dashboard, simplifying access to messaging, voice, verification, and other services.
Sinch Build is a developer-focused dashboard for managing Sinch communications APIs from one console. It brings together Messaging APIs—including SMS, RCS, WhatsApp, and MMS—along with Voice, Verification, Numbers, SIP trunking, and Fax. The dashboard consolidates the communications API stack, including OAuth identity, access keys, and the API surface.

- **Unified API management** — Manage All Sinch APIs In One Place
- **Communications API coverage** — Access Multiple Communication API Services
- **Consolidated API access components** — Consolidate API Access Components

### [Sinch AI communications solution](https://sinch.com/ai/)
*Solution*
Connect AI agents with customers across communication channels using global infrastructure designed for reliable, scalable, and protected interactions.
Sinch’s AI communications solution connects AI agents with customers through messaging, voice, and email. It combines global communications infrastructure, an open agentic platform, and ready-to-use applications, with systems of action and systems of record connected in one place. Its infrastructure supports carrier-grade routing, deliverability, and scale, with built-in compliance, identity, and fraud protection.

- **Messaging, voice, and email connectivity** — Connect Agents Across Channels
- **Global communications infrastructure** — Scale Customer Communications Globally
- **Compliance and fraud protection** — Protect Communications And Identity
- **Enterprise system connectivity** — Connect Enterprise Systems And Workflows
- **Channel intelligence** — Use Channel Intelligence
- **Customer conversation handling** — Handle Customer Conversations
- **Identity, intent, and journey context** — Maintain Customer Context

### [Sinch SIP Trunking](https://sinch.com/voice/sip-trunking/)
*Service*
Connect phone systems to the PSTN with flexible service models, scalable capacity, global reach, and pricing options to fit business needs.
Sinch SIP trunking connects business phone systems to the public switched telephone network (PSTN), replacing traditional phone lines. Customers can choose Elastic SIP Trunking for direct PSTN access or bring their own carrier for supported cloud platforms. Service options include self-service and managed models, with different SLAs and pricing structures. Sinch provides global Tier-1 network connectivity, number porting, security and compliance capabilities, interoperability with leading voice platforms, and real-time call quality analytics.

- **PSTN connectivity** — Connect Phone Systems To The PSTN
- **Managed and self-service options** — Choose The Service Model That Fits
- **Global Tier-1 network** — Reach Global Markets Through One Provider
- **On-demand voice capacity** — Scale Voice Capacity As Needed
- **Flexible pricing models** — Match Pricing To Your Usage
- **Call security** — Secure Calls With Encryption And Access Controls
- **Regulatory compliance support** — Meet Voice Compliance Requirements
- **Bring your own carrier** — Keep Your Existing Carrier
- **Voice platform interoperability** — Connect With Leading Voice Platforms
- **Call quality analytics** — Monitor And Troubleshoot Call Quality
- **Number porting** — Keep Existing Business Numbers

### [Private label cloud communications](https://sinch.com/referral-partners/private-label/)
*Solution*
Help partners strengthen brand recognition, retain loyal customers, attract new ones, and grow revenue with branded communications.
Sinch’s private label cloud communications solution lets partners offer communication services under their own brand. A branded customer experience helps partners keep their brand top of mind, expand their business, and enhance recognition. An intuitive portal makes it easy to manage the services, leaving partners free to focus on growing revenue.

- **Fully private-label communications** — Deliver A Fully Branded Experience
- **Communications management portal** — Manage Services Through An Intuitive Portal

## Market Segments

- **Communications platform as a service (CPaaS)** (market size $24.9B, CAGR 25.09%): Developer-focused APIs for programmable voice, messaging, video, identity, and verification to embed communications into applications.
  - Products: Messaging APIs, Email API, Voice API, Verification API, Business Phone Numbers, Sinch Build, Private label cloud communications, Sinch AI communications solution
- **SIP trunking and voice connectivity** (market size $22.0B, CAGR 10.8%): Scalable SIP trunking and voice connectivity services that provide PSTN termination, call routing, call data analytics, and self-service capacity management.
  - Products: Sinch SIP Trunking, Business Phone Numbers
- **Multichannel campaign management** (market size $6.7B, CAGR 13.6%): Orchestration and execution of coordinated campaigns across email, SMS, WhatsApp, mobile, web, and ad networks with integrations to partner channels.
  - Products: Sinch Engage, Sinch Mailjet Email Marketing Platform
- **Contact center as a service (CCaaS)** (market size $5.9B, CAGR 15.5%): Cloud-native contact center capabilities for digital-first, AI-powered customer service delivering omnichannel routing, agent and supervisor support, and analytics.
  - Products: Contact Pro
- **Conversational AI platforms** (market size $15.0B, CAGR 22%): Capabilities that provide natural-language conversational interfaces and agents with text, voice, and video modalities, personalization, and action-taking for end users and businesses.
  - Products: Chatlayer, Sinch AI communications solution

## Sources

- [Sinch](https://sinch.com)
- [Messaging APIs](https://sinch.com/messaging/)
- [Email API](https://sinch.com/email-api/)
- [Voice API](https://sinch.com/voice/programmable-voice/voice-api/)
- [Verification API](https://sinch.com/verification-api/)
- [Business Phone Numbers](https://sinch.com/phone-numbers/)
- [Sinch Engage](https://sinch.com/engage/)
- [Sinch Mailjet Email Marketing Platform](https://sinch.com/email-marketing/)
- [Chatlayer](https://sinch.com/products/chatlayer/)
- [Contact Pro](https://sinch.com/products/contact-pro/)
- [Sinch Build](https://sinch.com/build-dashboard-overview/)
- [Sinch AI communications solution](https://sinch.com/ai/)
- [Sinch SIP Trunking](https://sinch.com/voice/sip-trunking/)
- [Private label cloud communications](https://sinch.com/referral-partners/private-label/)
- [The market was valued at US$ 24.93 billion in 2025 and is expected to reach US$ 186.98 billion by 2034; estimated CAGR of 25.09%.](https://www.theinsightpartners.com/reports/communication-platform-as-a-service-market)
- [The global communication platform as a service market size was valued at USD 25.96 billion in 2025... exhibiting a CAGR of 31.0%.](https://www.polarismarketresearch.com/industry-analysis/communication-platform-as-a-service-market)
- [2024 Market Size $21.79 Billion; 2025 Market Size $28.44 Billion; CAGR (2025–2035) 30.5%.](https://www.marketresearchfuture.com/reports/communication-platform-as-a-service-market/companies)
- [SIP Trunking $22 Billion Market Worldwide by 2024](https://www.nojitter.com/telecommunication-technology/sip-trunking-22-billion-market-worldwide-by-2024)
- [The market was valued at US$ 13.44 billion in 2019 and is projected to reach US$ 30.22 billion by 2027; it is expected to grow at a CAGR of 10.8% from 2020 to 2027](https://www.globenewswire.com/fr/news-release/2021/01/28/2165530/0/en/Global-SIP-Trunking-Market-Forecast-Report-2020-2027-Market-Opportunities-in-the-Growing-Market-Potential-for-Small-Medium-Businesses.html)
- [The Multichannel Campaign Management Market was valued at USD 6.20 Billion in 2025 ... a CAGR of 21.8% over 2026–2035.](https://www.marketresearchfuture.com/reports/multichannel-campaign-management-market-23642)
- [The Multichannel Campaign Management Market was valued at 7.13(USD Billion) in 2025 ... at a CAGR of 5.4%.](https://www.wiseguyreports.com/reports/multichannel-campaign-management-market)
- [India generated USD 229.5 million in 2024 and accounted for 3.9% of the global contact center as a service market.](https://www.grandviewresearch.com/horizon/outlook/contact-center-as-a-service-market/india)
- [CCaaS market to grow by USD 5.23 billion between 2023 and 2028.](https://www.prnewswire.com/news-releases/contact-center-as-a-service-ccaas-market-to-grow-by-usd-5-23-billion-between-2023---2028-driven-by-increasing-adoption-of-cloud-based-offerings--technavio-301973004.html)
- [global Conversational Artificial Intelligence (AI) market was valued at USD 15 billion in 2024 and is projected to reach USD 44.8 billion by 2030, expected to grow at a CAGR of 20%](https://www.wissenresearch.com/conversational-ai-market/)
- [market size is anticipated to reach USD 41.39 billion in 2030 and is anticipated to grow at a CAGR of 23.7% from 2025 to 2030.](https://www.grandviewresearch.com/press-release/global-conversational-ai-market)
- [The global conversational AI market size is expected to grow from $14.79 billion in 2025 to $82.46 billion by 2034](https://www.itransition.com/ai/conversational)