{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/sinch-com","markdownUrl":"https://nowen.ai/agents/sinch-com.md","jsonUrl":"https://nowen.ai/agents/sinch-com.json","name":"Sinch","website":"https://sinch.com","industry":"Cloud Communications","deliveryModel":"software","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-10-21T18:11:46.279Z","summary":"Sinch provides communications infrastructure and applications that help businesses connect with customers through messaging, voice, and email.","description":"Sinch is a communications infrastructure company that helps businesses and developers connect with customers through messaging, voice, and email. It provides scalable communications capabilities, along with ready-made applications for customer engagement, marketing, and service. Its platform supports reliable delivery, routing, compliance, and fraud prevention, helping organizations build stronger customer connections.","mission":"Pioneering the way the world communicates.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/sinch-com","label":"Apply to Sinch's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Messaging APIs","type":"Product","url":"https://sinch.com/messaging/","summary":"Reach customers across messaging channels worldwide through one API integration, helping businesses scale communications and manage customer conversations.","description":"Sinch Messaging APIs let businesses send messages through SMS, MMS, WhatsApp, RCS, Facebook Messenger, and other global and regional channels using a unified API. The Conversation API connects to 13 popular messaging channels through a single integration and supports one-way and two-way conversations. Built on Sinch’s global carrier network, the APIs support messaging at scale across more than 190 countries, with reliability, reach, and deliverability for business communications.","pricing":{},"features":[{"name":"Multichannel messaging","value":"Reach Customers Across Messaging Channels","valueDescription":"Connect with customers on the channels they use, including SMS, MMS, WhatsApp, RCS, Facebook Messenger, and regional messaging apps."},{"name":"Single API integration","value":"Connect Multiple Channels With One API","valueDescription":"Build a messaging setup through one integration rather than separate channel connections, simplifying channel management and reducing the need for multiple providers."},{"name":"Global messaging reach","value":"Reach Customers In More Than 190 Countries","valueDescription":"Expand messaging beyond local markets with coverage across more than 190 countries using Sinch’s global carrier network."},{"name":"Carrier-backed message delivery","value":"Deliver Messages Reliably At Scale","valueDescription":"Use carrier-network infrastructure designed to support dependable message delivery and high-volume communications across messaging channels."},{"name":"Unified conversation management","value":"Manage Conversations From One Place","valueDescription":"Bring messaging channels together to send, receive, and manage rich conversations without stitching together separate providers."},{"name":"One-way and two-way conversations","value":"Support One-Way And Two-Way Conversations","valueDescription":"Communicate with customers through one-way messages and two-way conversations across connected messaging channels."},{"name":"Rapid channel expansion","value":"Add Messaging Channels More Quickly","valueDescription":"Expand channel coverage in minutes or days rather than months, while reducing the upfront work and ongoing maintenance involved in managing multiple integrations."},{"name":"Personalized interactive messaging","value":"Create More Engaging Customer Interactions","valueDescription":"Send personalized, interactive messages across supported channels to engage customers and support conversion-focused communications."}]},{"name":"Email API","type":"Product","url":"https://sinch.com/email-api/","summary":"Send and manage transactional and marketing email with scalable infrastructure, dependable uptime, and tools to monitor and improve deliverability.","description":"Sinch Mailgun’s reliable, scalable email API helps businesses send transactional and marketing emails, receive and track email, and optimize email efforts. It offers enterprise-grade speed, real-time deliverability insights, deliverability tools and services, and 99.99% uptime.","pricing":{},"features":[{"name":"Transactional and marketing email sending","value":"Send Transactional And Marketing Emails","valueDescription":"Use the API to send both transactional and marketing emails."},{"name":"Email deliverability tools and insights","value":"Monitor Real-Time Email Deliverability","valueDescription":"Use real-time deliverability insights and a suite of tools and services to monitor and support email delivery."},{"name":"99.99% uptime","value":"Maintain 99.99% Uptime","valueDescription":"The stated 99.99% uptime supports dependable availability for email operations."},{"name":"Enterprise-grade speed","value":"Send Emails At Enterprise Speed","valueDescription":"Enterprise-grade speed helps businesses send email through the API."},{"name":"Scalable email infrastructure","value":"Scale Email Operations","valueDescription":"Use scalable email infrastructure to support growing business email needs."},{"name":"Email tracking","value":"Track Email Activity","valueDescription":"Track email activity to support oversight of email operations."},{"name":"Email optimization","value":"Optimize Email Efforts","valueDescription":"Use the API’s email capabilities to optimize email efforts."},{"name":"Email receiving","value":"Receive Business Emails","valueDescription":"Receive email through the API alongside sending and managing email efforts."}]},{"name":"Voice API","type":"Product","url":"https://sinch.com/voice/programmable-voice/voice-api/","summary":"Add flexible voice calling to apps and workflows, automate call handling, and gain real-time visibility into calls.","description":"Sinch Voice API gives developers global phone numbers, flexible APIs, and SDKs to add outbound, inbound, and in-app calling to their apps. REST APIs, SIP integration, and webhooks support custom voice workflows without legacy hardware. Features include programmable call flows, automated call handling, real-time call events and analytics, call recording, and conferencing.","pricing":{},"features":[{"name":"Outbound calling","value":"Automate Outbound Customer Calls","valueDescription":"Send automated notifications and alerts, run high-volume outbound campaigns, and connect customers with agents through API-initiated calls."},{"name":"Inbound call flows","value":"Route Inbound Calls To The Right Destination","valueDescription":"Build programmable menus that use keypad input or speech recognition to direct callers to the appropriate app, agent, team, or contact center."},{"name":"API and SDK integration","value":"Integrate Voice Into Existing Applications","valueDescription":"Use REST APIs, SIP, webhooks, and language SDKs to configure calls and connect voice capabilities with applications and business systems."},{"name":"In-app calling","value":"Enable Calling Directly Within Apps","valueDescription":"Add calling to applications and let customers initiate two-way calls directly from an app."},{"name":"Call automation","value":"Automate Calls And Detect Voicemail","valueDescription":"Generate natural-sounding speech for automated calls and use answering machine detection to identify voicemail during outreach."},{"name":"Global phone numbers","value":"Reach Customers With Global Phone Numbers","valueDescription":"Choose from local, toll-free, and other phone number types across more than 90 countries and 16,000 cities."},{"name":"Real-time call webhooks","value":"Sync Call Events Across Business Systems","valueDescription":"Use live webhooks and JSON callbacks to make call events available to connected business systems as they occur."},{"name":"High-volume call scalability","value":"Scale Voice Calls As Needs Grow","valueDescription":"Support high-volume calling, including millions of calls daily, and request advanced features when needed."},{"name":"Call records and analytics","value":"Monitor Calls And Analyze Performance","valueDescription":"Review call records and logs, export data for analytics and compliance, and use real-time streams to support call and sentiment analysis."},{"name":"Call recording","value":"Record Calls For Quality And Training","valueDescription":"Capture calls for quality optimization and training, with the option to use Google, Amazon, or Microsoft Azure cloud storage."},{"name":"Conferencing","value":"Connect Multiple Participants On Calls","valueDescription":"Bring multiple participants together through voice conferencing."}]},{"name":"Verification API","type":"Product","url":"https://sinch.com/verification-api/","summary":"Secure user accounts and streamline sign-up, login, and password resets with flexible verification options delivered through one API.","description":"Sinch Verification API helps businesses enhance app security with scalable authentication solutions designed to keep customer interactions flowing. A single API supports verification options including SMS, phone calls, one-time passcodes, password-free phone number verification, and one-factor authentication. It helps secure sign-up, login, and password reset flows, reduce unauthorized payments and account takeovers, and verify users across devices and platforms in multiple languages.","pricing":{},"features":[{"name":"Multi-factor authentication","value":"Strengthen Account Security With Scalable Authentication","valueDescription":"Use scalable multi-factor authentication to enhance app security through one API, without making security and conversions competing priorities."},{"name":"Fraud and account takeover reduction","value":"Reduce Fraud And Account Takeovers","valueDescription":"Verification is designed to help reduce fraud, unauthorized payments, and account takeovers while preserving a smooth user experience."},{"name":"SMS verification","value":"Verify Users Through SMS","valueDescription":"Offer SMS verification as a channel for confirming users during account and app interactions."},{"name":"Phone call verification","value":"Verify Users Through Phone Calls","valueDescription":"Use phone calls as a verification option to confirm users during account and app interactions."},{"name":"One-time passcode authentication","value":"Simplify Access With One-Time Passcodes","valueDescription":"Use OTPs to support smooth sign-up, login, and password reset experiences."},{"name":"Password-free phone verification","value":"Enable Password-Free Phone Verification","valueDescription":"Let users verify with their phone number without a password, supporting easier sign-up, login, and password reset experiences."},{"name":"Global, cross-platform verification","value":"Verify Users Across Devices And Platforms","valueDescription":"Support verification across devices and platforms, with multiple languages, to serve users in different usage contexts."},{"name":"One-factor authentication","value":"Streamline Access With One-Factor Authentication","valueDescription":"Use one-factor authentication to make sign-up, login, and password resets straightforward for users."},{"name":"Verification fallback","value":"Maintain Verification With Efficient Fallback","valueDescription":"Use efficient fallback options within the verification experience when needed; the page does not specify which methods are used."}]},{"name":"Business Phone Numbers","type":"Product","url":"https://sinch.com/phone-numbers/","summary":"Choose and manage business numbers for customer communications, with options for messaging, voice, and customer access.","description":"Sinch provides virtual business phone numbers, including long codes, short codes, and toll-free numbers. Businesses can choose from local, toll-free, and international numbers, purchase and manage number inventory through APIs or an online portal, and port existing numbers with support from dedicated specialists. Numbers can be used with Sinch communication services, including SMS, MMS, and voice. Depending on the market and use case, businesses can choose dedicated or shared numbers and vanity codes. Each phone number includes CNAM, directory listings, emergency calling capabilities, and support.","pricing":{},"features":[{"name":"Local, toll-free, and international number inventory","value":"Choose From 160M+ Numbers","valueDescription":"Select from a large inventory of number types and regions to find numbers suited to your business communications."},{"name":"Number purchase and management","value":"Manage Numbers Through APIs Or Portal","valueDescription":"Use APIs or the portal to manage number inventory, select numbers, and activate services."},{"name":"Number porting","value":"Port Numbers With Minimal Downtime","valueDescription":"Move existing numbers to Sinch with help from dedicated specialists and minimal downtime."},{"name":"SMS and MMS number use","value":"Send SMS And MMS","valueDescription":"Use numbers with Sinch services to deliver SMS and MMS communications to customers."},{"name":"Voice service enablement","value":"Enable Voice Services","valueDescription":"Use business phone numbers with Sinch voice services and manage number activation through portals or APIs."},{"name":"Dedicated, shared, and vanity numbers","value":"Select Numbers For Your Use Case","valueDescription":"Choose dedicated or shared numbers where available, or use vanity codes to offer customers another way to contact your business."},{"name":"Emergency calling capabilities","value":"Include Emergency Calling","valueDescription":"Emergency calling capabilities are included with each phone number."},{"name":"CNAM","value":"Include CNAM","valueDescription":"CNAM is included with each phone number."},{"name":"Directory listings","value":"Include Directory Listings","valueDescription":"Directory listings are included with each phone number."},{"name":"Number support","value":"Get Number Support","valueDescription":"Support is included as part of the phone number offering."}]},{"name":"Sinch Engage","type":"Platform","url":"https://sinch.com/engage/","summary":"Reach customers across mobile channels, automate timely communications, and manage conversations and campaign performance in one platform.","description":"Sinch Engage is a secure, multi-channel messaging platform for business-to-customer engagement. Teams can create and personalize campaigns, schedule messages and automated notifications, and manage customer replies across SMS, MMS, RCS, and WhatsApp. It supports integrations with business tools such as HubSpot, Salesforce, NetSuite, Shopify, and Zoho, and includes campaign analytics, team collaboration, and compliance features.","pricing":{},"features":[{"name":"Multichannel messaging","value":"Reach Customers Across Mobile Channels","valueDescription":"Use multiple mobile messaging channels to send campaigns and communicate with customers without managing separate messaging tools."},{"name":"Messaging automation","value":"Automate Timely Customer Communications","valueDescription":"Trigger and schedule messages from connected business workflows to send reminders, updates, and follow-ups at relevant points in the customer journey."},{"name":"Two-way conversations","value":"Manage Customer Replies In One Inbox","valueDescription":"Keep conversations accessible to the team in one place, assign them to the right team members, and respond using templates for common questions."},{"name":"Business platform integrations","value":"Connect Messaging To Existing Business Tools","valueDescription":"Link messaging with CRM, ecommerce, and other business platforms to use connected data and workflows for campaigns and customer communications."},{"name":"Campaign creation and templates","value":"Create Campaigns Without Technical Expertise","valueDescription":"Build and send campaigns using templates and personalization options, with no technical expertise required."},{"name":"Message personalization","value":"Personalize Messages For Customer Segments","valueDescription":"Use contact properties, customer lists, and audience segments to tailor messages and target the customers most relevant to a campaign."},{"name":"Campaign analytics","value":"Measure Messaging Campaign Performance","valueDescription":"Review delivery and engagement metrics to monitor campaigns and, in supported integrations, assess abandoned-cart outcomes and reported return on investment."},{"name":"Messaging compliance controls","value":"Support Compliant Customer Messaging","valueDescription":"Use automated opt-out reporting and the compliance measures described for supported integrations to help manage messaging requirements."},{"name":"Global message delivery","value":"Deliver Messages Across Global Networks","valueDescription":"Use Sinch's stated global SMS coverage and direct carrier connections to send messages across markets with reliable delivery."},{"name":"Dedicated business numbers","value":"Build Trust With Dedicated Business Numbers","valueDescription":"Choose a business number type that gives communications a consistent sender identity, with provisioning and carrier registration support described for the Shopify integration."},{"name":"AI-assisted messaging in HubSpot","value":"Review AI-Drafted Messages Before Sending","valueDescription":"Use the Sinch Send SMS action with HubSpot Breeze agents to draft CRM-personalized messages and check opt-out status, then review and approve the message before it is sent."},{"name":"Branded RCS messaging","value":"Send Branded Interactive RCS Messages","valueDescription":"Use verified sender profiles and rich RCS cards, including product data through the Shopify integration, to provide customers with more interactive messages."},{"name":"Team access controls","value":"Coordinate Teams With Custom Access","valueDescription":"Give team members and departments access to collaborate while applying custom permissions and access controls."},{"name":"Customer support","value":"Get Support Around The Clock","valueDescription":"Access live chat and email support at any time, as described on the Sinch Engage site."}]},{"name":"Sinch Mailjet Email Marketing Platform","type":"Platform","url":"https://sinch.com/email-marketing/","summary":"Create and optimize email campaigns at any scale while helping teams collaborate and protect deliverability.","description":"Sinch Mailjet is an email marketing platform built for developers and marketers. It helps teams create, send, and optimize campaigns at any scale, collaborate on campaign workflows, and protect email deliverability. The platform is designed to scale with business needs and offers enterprise-grade compliance.","pricing":{},"features":[{"name":"Scalable campaign sending","value":"Send Campaigns At Any Scale","valueDescription":"Create, send, and optimize campaigns for audiences ranging from tens of thousands to millions, with a platform designed to scale with business needs."},{"name":"Email deliverability protection","value":"Protect Email Deliverability","valueDescription":"Mailjet is designed to protect deliverability and help messages land in recipients’ inboxes."},{"name":"Campaign sending and tracking","value":"Send And Track Campaigns","valueDescription":"Send email campaigns and track their performance through campaign tracking."},{"name":"Enterprise-grade compliance","value":"Scale Compliance With Your Business","valueDescription":"Rely on enterprise-grade compliance designed to scale as business needs grow."},{"name":"Email automation","value":"Automate Email Marketing","valueDescription":"Use built-in automation to support email marketing workflows."},{"name":"Team collaboration","value":"Coordinate Team Campaign Work","valueDescription":"Bring team members together to collaborate on email marketing workflows."},{"name":"Contact-based pricing for scale","value":"Scale Contact Lists Without Added List Fees","valueDescription":"Send to larger contact lists, from tens of thousands to millions, without paying more based on list size."},{"name":"A/B testing","value":"Compare Campaign Variations","valueDescription":"Test campaign variations as part of email workflows to assess how they perform."},{"name":"Email campaign design","value":"Build Email Campaigns Visually","valueDescription":"Design email campaigns with a drag-and-drop builder."}]},{"name":"Chatlayer","type":"Platform","url":"https://sinch.com/products/chatlayer/","summary":"Engage and connect with customers around the clock across multiple channels using smart chatbots and voice bots.","description":"Chatlayer is a chatbot and voice bot platform for engaging and connecting with customers 24/7 across multiple channels. Its chatbots can be built without coding skills.","pricing":{},"features":[{"name":"Multichannel chatbot and voice bot engagement","value":"Connect With Customers Across Channels","valueDescription":"Reach customers across multiple channels using chatbot and voice bot interactions."},{"name":"24/7 bot availability","value":"Engage Customers Around The Clock","valueDescription":"Keep customer conversations available 24/7 through Chatlayer bots."},{"name":"No-code bot building","value":"Build Bots Without Coding","valueDescription":"Create and set up chatbots without coding skills."}]},{"name":"Contact Pro","type":"Solution","url":"https://sinch.com/products/contact-pro/","summary":"Deliver consistent customer service across channels, connect with existing CRM systems, and reduce contact center operating costs.","description":"Contact Pro is an omnichannel contact center solution that brings calls, emails, web chat, video, SMS, and messaging apps together in one place. It helps businesses provide consistent customer service across channels, integrates with third-party CRM systems including Salesforce, ServiceNow, and SAP, and can reduce costs by eliminating in-house infrastructure, integration, and IT support expenses.","pricing":{},"features":[{"name":"Omnichannel customer service","value":"Serve Customers Across Their Preferred Channels","valueDescription":"Bring calls, email, web chat, video, SMS, and messaging apps into one solution so customers can contact your team through the channels they use."},{"name":"Unified communications workspace","value":"Manage Conversations In One Place","valueDescription":"Give teams one place to handle calls, emails, web chat, video, SMS, and messaging apps instead of separating these interactions across channels."},{"name":"Third-party CRM integration","value":"Connect Contact Center Workflows With CRM Systems","valueDescription":"Connect Contact Pro with existing CRM systems, including Salesforce, ServiceNow, and SAP products, to support customer service within existing technology environments."},{"name":"Reduced infrastructure and support costs","value":"Reduce Infrastructure And Support Expenses","valueDescription":"Reduce operational costs by eliminating the need for in-house infrastructure, integration, and IT support expenses."},{"name":"SAP-endorsed contact center solution","value":"Use An SAP-Endorsed Contact Center Solution","valueDescription":"Choose a contact center solution that Sinch identifies as the only SAP-endorsed option."}]},{"name":"Sinch Build","type":"Platform","url":"https://sinch.com/build-dashboard-overview/","summary":"Manage Sinch communications APIs from one developer dashboard, simplifying access to messaging, voice, verification, and other services.","description":"Sinch Build is a developer-focused dashboard for managing Sinch communications APIs from one console. It brings together Messaging APIs—including SMS, RCS, WhatsApp, and MMS—along with Voice, Verification, Numbers, SIP trunking, and Fax. The dashboard consolidates the communications API stack, including OAuth identity, access keys, and the API surface.","pricing":{},"features":[{"name":"Unified API management","value":"Manage All Sinch APIs In One Place","valueDescription":"Use one dedicated console to manage Sinch APIs across communications services, helping simplify API operations."},{"name":"Communications API coverage","value":"Access Multiple Communication API Services","valueDescription":"Work with messaging, voice, verification, number, SIP trunking, and fax capabilities through the Sinch Build dashboard."},{"name":"Consolidated API access components","value":"Consolidate API Access Components","valueDescription":"Bring OAuth identity, access keys, and the API surface together within the consolidated Sinch communications API stack."}]},{"name":"Sinch AI communications solution","type":"Solution","url":"https://sinch.com/ai/","summary":"Connect AI agents with customers across communication channels using global infrastructure designed for reliable, scalable, and protected interactions.","description":"Sinch’s AI communications solution connects AI agents with customers through messaging, voice, and email. It combines global communications infrastructure, an open agentic platform, and ready-to-use applications, with systems of action and systems of record connected in one place. Its infrastructure supports carrier-grade routing, deliverability, and scale, with built-in compliance, identity, and fraud protection.","pricing":{},"features":[{"name":"Messaging, voice, and email connectivity","value":"Connect Agents Across Channels","valueDescription":"Reach customers through messaging, voice, and email using Sinch’s communication capabilities."},{"name":"Global communications infrastructure","value":"Scale Customer Communications Globally","valueDescription":"Use Sinch’s global network and carrier-grade routing to support communications at scale."},{"name":"Compliance and fraud protection","value":"Protect Communications And Identity","valueDescription":"Use built-in compliance, identity, and fraud protection to support customer communications."},{"name":"Enterprise system connectivity","value":"Connect Enterprise Systems And Workflows","valueDescription":"Bring communication capabilities into enterprise systems and workflows, with systems of action and record connected in one place."},{"name":"Channel intelligence","value":"Use Channel Intelligence","valueDescription":"Apply channel intelligence across messaging, voice, and email."},{"name":"Customer conversation handling","value":"Handle Customer Conversations","valueDescription":"Support AI agents in handling customer conversations."},{"name":"Identity, intent, and journey context","value":"Maintain Customer Context","valueDescription":"Give AI agents real-time identity, intent, and journey context with persistent memory."}]},{"name":"Sinch SIP Trunking","type":"Service","url":"https://sinch.com/voice/sip-trunking/","summary":"Connect phone systems to the PSTN with flexible service models, scalable capacity, global reach, and pricing options to fit business needs.","description":"Sinch SIP trunking connects business phone systems to the public switched telephone network (PSTN), replacing traditional phone lines. Customers can choose Elastic SIP Trunking for direct PSTN access or bring their own carrier for supported cloud platforms. Service options include self-service and managed models, with different SLAs and pricing structures. Sinch provides global Tier-1 network connectivity, number porting, security and compliance capabilities, interoperability with leading voice platforms, and real-time call quality analytics.","pricing":{},"features":[{"name":"PSTN connectivity","value":"Connect Phone Systems To The PSTN","valueDescription":"Link business phone systems to the public telephone network through Sinch SIP trunking, replacing traditional phone lines."},{"name":"Managed and self-service options","value":"Choose The Service Model That Fits","valueDescription":"Select managed service with a 99.999% SLA or self-service with a 99.95% SLA, matching the service level to business needs."},{"name":"Global Tier-1 network","value":"Reach Global Markets Through One Provider","valueDescription":"Use one provider for voice connectivity across more than 60 countries, with 600+ operator interconnects and U.S. number coverage for 95%+ of the population."},{"name":"On-demand voice capacity","value":"Scale Voice Capacity As Needed","valueDescription":"Increase capacity as business requirements change, including for growth, seasonal spikes, and campaigns."},{"name":"Flexible pricing models","value":"Match Pricing To Your Usage","valueDescription":"Choose usage-based Elastic SIP pricing or Enterprise SIP committed and metered plans, including tiered commitments for budget planning."},{"name":"Call security","value":"Secure Calls With Encryption And Access Controls","valueDescription":"Protect calls with TLS/SRTP encryption and IP ACLs, which the page describes as securing every call by default."},{"name":"Regulatory compliance support","value":"Meet Voice Compliance Requirements","valueDescription":"Use integrated support for STIR/SHAKEN and E911, including Kari’s Law and the RAY BAUM’S Act; the page also lists HIPAA and GDPR support."},{"name":"Bring your own carrier","value":"Keep Your Existing Carrier","valueDescription":"Use a supported cloud integration with your existing carrier while bringing PSTN connectivity to UCaaS, CCaaS, or custom applications."},{"name":"Voice platform interoperability","value":"Connect With Leading Voice Platforms","valueDescription":"Integrate with leading IP-PBX, SBC, UCaaS, and CCaaS platforms, with BYOC available for supported cloud integrations."},{"name":"Call quality analytics","value":"Monitor And Troubleshoot Call Quality","valueDescription":"Use real-time CDRs and MOS scores to review calls, troubleshoot issues, and keep call quality high."},{"name":"Number porting","value":"Keep Existing Business Numbers","valueDescription":"Port existing business numbers in either SIP trunking service model rather than changing numbers when moving to the service."}]},{"name":"Private label cloud communications","type":"Solution","url":"https://sinch.com/referral-partners/private-label/","summary":"Help partners strengthen brand recognition, retain loyal customers, attract new ones, and grow revenue with branded communications.","description":"Sinch’s private label cloud communications solution lets partners offer communication services under their own brand. A branded customer experience helps partners keep their brand top of mind, expand their business, and enhance recognition. An intuitive portal makes it easy to manage the services, leaving partners free to focus on growing revenue.","pricing":{},"features":[{"name":"Fully private-label communications","value":"Deliver A Fully Branded Experience","valueDescription":"Partners can provide a branded customer experience that keeps their brand top of mind and helps enhance recognition."},{"name":"Communications management portal","value":"Manage Services Through An Intuitive Portal","valueDescription":"The portal gives partners a straightforward way to manage their communications services while focusing on their business."}]}],"audiences":[],"segments":[{"name":"Communications platform as a service (CPaaS)","description":"Developer-focused APIs for programmable voice, messaging, video, identity, and verification to embed communications into applications.","size":24.93,"cagr":25.09,"color":1,"productNames":["Messaging APIs","Email API","Voice API","Verification API","Business Phone Numbers","Sinch Build","Private label cloud communications","Sinch AI communications solution"],"methodology":"The Insight Partners reports a 2025 global CPaaS market size of US$24.93 billion and a 25.09% CAGR for 2026–2034; this is used as the baseline estimate. Other sources report higher growth estimates, ranging from 30.5% to 31.0%, indicating variation among forecasts.","citations":[{"url":"https://www.theinsightpartners.com/reports/communication-platform-as-a-service-market","text":"The market was valued at US$ 24.93 billion in 2025 and is expected to reach US$ 186.98 billion by 2034; estimated CAGR of 25.09%."},{"url":"https://www.polarismarketresearch.com/industry-analysis/communication-platform-as-a-service-market","text":"The global communication platform as a service market size was valued at USD 25.96 billion in 2025... exhibiting a CAGR of 31.0%."},{"url":"https://www.marketresearchfuture.com/reports/communication-platform-as-a-service-market/companies","text":"2024 Market Size $21.79 Billion; 2025 Market Size $28.44 Billion; CAGR (2025–2035) 30.5%."}]},{"name":"SIP trunking and voice connectivity","description":"Scalable SIP trunking and voice connectivity services that provide PSTN termination, call routing, call data analytics, and self-service capacity management.","size":22,"cagr":10.8,"color":2,"productNames":["Sinch SIP Trunking","Business Phone Numbers"],"methodology":"Estimated global SIP trunking market size is about $22 billion for 2024, consistent with the 2019–2027 forecast of $13.44 billion to $30.22 billion. The latter gives an explicit CAGR of 10.8%; other supplied estimates vary, so this is best treated as a directional growth estimate for the broader SIP trunking and voice-connectivity segment.","citations":[{"url":"https://www.nojitter.com/telecommunication-technology/sip-trunking-22-billion-market-worldwide-by-2024","text":"SIP Trunking $22 Billion Market Worldwide by 2024"},{"url":"https://www.globenewswire.com/fr/news-release/2021/01/28/2165530/0/en/Global-SIP-Trunking-Market-Forecast-Report-2020-2027-Market-Opportunities-in-the-Growing-Market-Potential-for-Small-Medium-Businesses.html","text":"The market was valued at US$ 13.44 billion in 2019 and is projected to reach US$ 30.22 billion by 2027; it is expected to grow at a CAGR of 10.8% from 2020 to 2027"}]},{"name":"Multichannel campaign management","description":"Orchestration and execution of coordinated campaigns across email, SMS, WhatsApp, mobile, web, and ad networks with integrations to partner channels.","size":6.7,"cagr":13.6,"color":3,"productNames":["Sinch Engage","Sinch Mailjet Email Marketing Platform"],"methodology":"The search results give conflicting global estimates: MarketResearchFuture reports USD 6.20 billion for 2025 and 21.8% CAGR, while WiseGuyReports reports USD 7.13 billion and 5.4% CAGR. The estimate uses the midpoint of these reported 2025 market sizes and CAGRs. The broad market segment is used; the life-sciences-only estimate is excluded.","citations":[{"url":"https://www.marketresearchfuture.com/reports/multichannel-campaign-management-market-23642","text":"The Multichannel Campaign Management Market was valued at USD 6.20 Billion in 2025 ... a CAGR of 21.8% over 2026–2035."},{"url":"https://www.wiseguyreports.com/reports/multichannel-campaign-management-market","text":"The Multichannel Campaign Management Market was valued at 7.13(USD Billion) in 2025 ... at a CAGR of 5.4%."}]},{"name":"Contact center as a service (CCaaS)","description":"Cloud-native contact center capabilities for digital-first, AI-powered customer service delivering omnichannel routing, agent and supervisor support, and analytics.","size":5.9,"cagr":15.5,"color":4,"productNames":["Contact Pro"],"methodology":"Estimated 2024 global market size by dividing India’s reported 2024 CCaaS revenue ($229.5 million) by its stated 3.9% share of global revenue, yielding about $5.9 billion. The CAGR is an estimate: Technavio reports $5.23 billion of market growth from 2023 to 2028; interpreted against an approximate market base near $5 billion, this implies roughly 15.5% annual growth. Market definitions and forecast periods may differ across sources.","citations":[{"url":"https://www.grandviewresearch.com/horizon/outlook/contact-center-as-a-service-market/india","text":"India generated USD 229.5 million in 2024 and accounted for 3.9% of the global contact center as a service market."},{"url":"https://www.prnewswire.com/news-releases/contact-center-as-a-service-ccaas-market-to-grow-by-usd-5-23-billion-between-2023---2028-driven-by-increasing-adoption-of-cloud-based-offerings--technavio-301973004.html","text":"CCaaS market to grow by USD 5.23 billion between 2023 and 2028."}]},{"name":"Conversational AI platforms","description":"Capabilities that provide natural-language conversational interfaces and agents with text, voice, and video modalities, personalization, and action-taking for end users and businesses.","size":15,"cagr":22,"color":5,"productNames":["Chatlayer","Sinch AI communications solution"],"methodology":"Estimated global conversational AI market size is approximately USD 15 billion in 2025, based on reported estimates of USD 15 billion in 2024 and USD 14.79 billion in 2025. Published growth forecasts range from 20% to 23.7% CAGR; 22% is a midpoint estimate. Estimates cover the broader conversational AI market, which is the closest available fit for the described platform segment.","citations":[{"url":"https://www.wissenresearch.com/conversational-ai-market/","text":"global Conversational Artificial Intelligence (AI) market was valued at USD 15 billion in 2024 and is projected to reach USD 44.8 billion by 2030, expected to grow at a CAGR of 20%"},{"url":"https://www.grandviewresearch.com/press-release/global-conversational-ai-market","text":"market size is anticipated to reach USD 41.39 billion in 2030 and is anticipated to grow at a CAGR of 23.7% from 2025 to 2030."},{"url":"https://www.itransition.com/ai/conversational","text":"The global conversational AI market size is expected to grow from $14.79 billion in 2025 to $82.46 billion by 2034"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://sinch.com","text":"Sinch"},{"url":"https://sinch.com/messaging/","text":"Messaging APIs"},{"url":"https://sinch.com/email-api/","text":"Email API"},{"url":"https://sinch.com/voice/programmable-voice/voice-api/","text":"Voice API"},{"url":"https://sinch.com/verification-api/","text":"Verification API"},{"url":"https://sinch.com/phone-numbers/","text":"Business Phone Numbers"},{"url":"https://sinch.com/engage/","text":"Sinch Engage"},{"url":"https://sinch.com/email-marketing/","text":"Sinch Mailjet Email Marketing Platform"},{"url":"https://sinch.com/products/chatlayer/","text":"Chatlayer"},{"url":"https://sinch.com/products/contact-pro/","text":"Contact Pro"},{"url":"https://sinch.com/build-dashboard-overview/","text":"Sinch Build"},{"url":"https://sinch.com/ai/","text":"Sinch AI communications solution"},{"url":"https://sinch.com/voice/sip-trunking/","text":"Sinch SIP Trunking"},{"url":"https://sinch.com/referral-partners/private-label/","text":"Private label cloud communications"},{"url":"https://www.theinsightpartners.com/reports/communication-platform-as-a-service-market","text":"The market was valued at US$ 24.93 billion in 2025 and is expected to reach US$ 186.98 billion by 2034; estimated CAGR of 25.09%."},{"url":"https://www.polarismarketresearch.com/industry-analysis/communication-platform-as-a-service-market","text":"The global communication platform as a service market size was valued at USD 25.96 billion in 2025... exhibiting a CAGR of 31.0%."},{"url":"https://www.marketresearchfuture.com/reports/communication-platform-as-a-service-market/companies","text":"2024 Market Size $21.79 Billion; 2025 Market Size $28.44 Billion; CAGR (2025–2035) 30.5%."},{"url":"https://www.nojitter.com/telecommunication-technology/sip-trunking-22-billion-market-worldwide-by-2024","text":"SIP Trunking $22 Billion Market Worldwide by 2024"},{"url":"https://www.globenewswire.com/fr/news-release/2021/01/28/2165530/0/en/Global-SIP-Trunking-Market-Forecast-Report-2020-2027-Market-Opportunities-in-the-Growing-Market-Potential-for-Small-Medium-Businesses.html","text":"The market was valued at US$ 13.44 billion in 2019 and is projected to reach US$ 30.22 billion by 2027; it is expected to grow at a CAGR of 10.8% from 2020 to 2027"},{"url":"https://www.marketresearchfuture.com/reports/multichannel-campaign-management-market-23642","text":"The Multichannel Campaign Management Market was valued at USD 6.20 Billion in 2025 ... a CAGR of 21.8% over 2026–2035."},{"url":"https://www.wiseguyreports.com/reports/multichannel-campaign-management-market","text":"The Multichannel Campaign Management Market was valued at 7.13(USD Billion) in 2025 ... at a CAGR of 5.4%."},{"url":"https://www.grandviewresearch.com/horizon/outlook/contact-center-as-a-service-market/india","text":"India generated USD 229.5 million in 2024 and accounted for 3.9% of the global contact center as a service market."},{"url":"https://www.prnewswire.com/news-releases/contact-center-as-a-service-ccaas-market-to-grow-by-usd-5-23-billion-between-2023---2028-driven-by-increasing-adoption-of-cloud-based-offerings--technavio-301973004.html","text":"CCaaS market to grow by USD 5.23 billion between 2023 and 2028."},{"url":"https://www.wissenresearch.com/conversational-ai-market/","text":"global Conversational Artificial Intelligence (AI) market was valued at USD 15 billion in 2024 and is projected to reach USD 44.8 billion by 2030, expected to grow at a CAGR of 20%"},{"url":"https://www.grandviewresearch.com/press-release/global-conversational-ai-market","text":"market size is anticipated to reach USD 41.39 billion in 2030 and is anticipated to grow at a CAGR of 23.7% from 2025 to 2030."},{"url":"https://www.itransition.com/ai/conversational","text":"The global conversational AI market size is expected to grow from $14.79 billion in 2025 to $82.46 billion by 2034"}]}