# Sendbird - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Cloud Communications - Market category: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - Also in: Customer Support Automation Software - Delivery model: software - Website: https://sendbird.com - Legal name: Sendbird, Inc. - AI agent profile: https://nowen.ai/agents/sendbird-com - Front door on Boon: https://boon.ai/agents/sendbird-com (Apply to Sendbird's partner program through Boon) - Updated: 2026-11-12 - Directory: one of 54 AI agents in Cloud Communications (https://nowen.ai/industry/cloud-communications); one of 28 AI agents in Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) > Sendbird provides communication infrastructure and AI capabilities that help businesses engage customers through digital conversations. Sendbird provides communications infrastructure and AI capabilities that help businesses build customer relationships through real-time digital conversations. Its platform supports organizations and developers with messaging, voice, video, and automated customer service across industries. **Mission:** Help businesses build lasting customer relationships through conversational, useful, empathetic, and authentic interactions, while using AI to unlock human potential. ## Products & Services ### [Sendbird Communications API Platform](https://sendbird.com/communications-api-platform) *Platform* Build and scale personalized customer conversations across chat, calls, live streaming, and business messaging with developer tools and global infrastructure. Sendbird's communications API platform provides APIs and developer tools for embedding real-time chat, voice and video calls, live streaming, and business messaging into apps. Teams can use SDKs, pre-built UI kits, sample apps, and tutorials to build and customize customer interactions across web and mobile. The platform supports omnichannel notifications, integrations, analytics, moderation, and server-side control through Platform APIs. Sendbird describes its infrastructure as globally scalable and reliable, with security and compliance features for customer communications. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Real-time chat** — Embed Custom Real-Time Chat - **Omnichannel business messaging** — Reach Customers Across Channels - **Voice and video calls** — Add Voice And Video Calls - **Notification orchestration and campaign management** — Sequence And Manage Messaging Campaigns - **Developer SDKs and UI kits** — Build Faster With SDKs And UI Kits - **Interactive live streaming** — Add Interactive Live Streaming - **Chat moderation and safety** — Moderate Chat And Protect Communities - **Scalable global infrastructure** — Scale Customer Communications Globally - **Security and compliance** — Protect Communications And Support Compliance - **Server-side Platform APIs** — Manage Communications From Servers - **Communication platform integrations** — Connect Communication And Business Systems - **Messaging analytics and reporting** — Measure Communication Performance - **AI agent communication infrastructure** — Connect AI Agents To Conversations ### [Delight AI](https://sendbird.com) *Platform* Deliver personalized customer support across channels and locales while helping teams assess agent quality and understand customer sentiment. Delight AI is an enterprise AI agent platform for customer service and customer experiences. It supports omnichannel customer conversations, integrations with support software, and configurable agents managed through a dashboard. Features include sentiment analysis and scoring, conversation quality scorecards, human handoff context, and multi-locale support that selects relevant knowledge and workflows based on a customer's country, language, and context. - Categories: Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software) - **Omnichannel customer conversations** — Support Customers Across Channels - **Customer sentiment analysis** — Track Customer Sentiment At Scale - **Conversation quality scorecards** — Evaluate AI Conversation Quality - **Multi-locale customer support** — Adapt Support To Local Context - **Sentiment-aware human handoffs** — Give Human Agents Handoff Context - **AI agent performance insights** — Improve Agents With Conversation Data - **Context-aware knowledge retrieval** — Retrieve Relevant Localized Knowledge - **AI agent dashboard** — Manage And Review AI Agents - **Support software integrations** — Connect Agents With Support Software - **In-conversation language adaptation** — Continue Conversations Across Languages - **Sentiment API and webhook support** — Connect Sentiment Data To Workflows ### [Sendbird Advanced Moderation](https://sendbird.com/products/advanced-chat-content-moderation) *Product* Combine automated detection and human review to help communities address harmful content and maintain safer conversations. Sendbird Advanced Moderation is chat content moderation software that combines automated rules and AI detection with human review. Moderators can monitor multiple chat channels in real time, review flagged content in a queue, and take action through a dashboard. The product supports configurable detection and enforcement rules, moderation tickets, moderator roles and groups, and searchable records and analytics. A no-code Hive integration adds AI moderation capabilities. - **Rule-based auto-moderation** — Automate Guideline Enforcement - **Content detection and filters** — Detect Potentially Unsafe Content - **Hive AI moderation** — Add AI-Assisted Detection - **Moderation review queue** — Review Flagged Content - **Live moderation dashboard** — Monitor Chats In Real Time - **AI image moderation** — Identify Problematic Images - **Moderation ticket system** — Route Complex Cases - **Moderation logs and records** — Maintain Moderation History - **User enforcement actions** — Apply User Enforcement Actions - **Channel freezing** — Freeze Channels - **Moderation analytics** — Review Moderation Activity - **Moderator roles and permissions** — Configure Moderator Access - **No-code moderation setup** — Activate Moderation Without Coding - **Moderator groups** — Organize Moderator Teams - **Moderator messages** — Send Moderator-Only Messages ### [Sendbird Desk](https://sendbird.com/docs/desk) *Product* Help customers get support through live chat while giving teams tools to manage tickets, improve agent productivity, and monitor service performance. Sendbird Desk is a customer support product for live chat between customers and agents. Customers can request help through in-app support, with messages delivered to agents as tickets. Teams can manage and monitor support using the Sendbird Dashboard, Desk SDKs, and Platform API. Desk includes a customizable support widget, ticket automation, agent productivity tools, reporting, and support across in-app chat and popular messaging channels. - **Live in-app support chat** — Resolve Customer Questions In-App - **Ticket routing and assignment** — Route Tickets To The Right Team - **Ticket lifecycle management** — Organize And Track Support Tickets - **Dashboard and API management** — Manage Desk Through Dashboards And APIs - **Omnichannel support** — Support Customers Across Channels - **Agent productivity tools** — Help Agents Respond More Efficiently - **Customizable support widget** — Customize In-App Support Experiences - **Performance monitoring and reporting** — Monitor Support Team Performance - **Proactive and triggered support messages** — Reach Out At Relevant Moments - **Third-party data extensions** — Give Agents More Customer Context - **AI response assistance** — Create More Complete Customer Replies - **Bot support** — Automate Common Support Answers - **Customer satisfaction ratings** — Collect Customer Satisfaction Feedback ### [Sendbird Support Chat Connector](https://sendbird.com/products/chat-messaging/salesforce-connector) *Product* Connect Sendbird chat with Salesforce Service Cloud to help agents resolve customer cases through real-time conversations and integrated support tools. Sendbird Support Chat Connector integrates Sendbird Chat with Salesforce Service Cloud to enable real-time customer support on web and mobile. It connects customer chat conversations with Salesforce cases, allowing agents to work within Service Cloud, manage multiple cases, and access chat context. The connector also supports Einstein bots, conversation summaries, suggested responses, and automatic transcript logging. - **Salesforce Service Cloud integration** — Connect Chat And Service Cloud - **Automatic agent assignment and channel joining** — Route Cases To Agents - **Salesforce workspace chat** — Chat Within Salesforce Cases - **Einstein bot integration** — Automate Support With Einstein - **AI-to-agent handoff** — Transfer Customers To Human Agents - **AI-generated case summaries** — Summarize Support Conversations - **Conversation transcript logging** — Log Closed-Case Transcripts - **Web and mobile support chat** — Deliver Branded Web And Mobile Chat - **AI-suggested responses** — Suggest Personalized Responses - **Session-resilient conversations** — Continue Chats After Disconnects - **New-message notifications** — Alert Agents To New Messages ## Sources - [Sendbird](https://sendbird.com) - [Sendbird Communications API Platform](https://sendbird.com/communications-api-platform) - [Sendbird Advanced Moderation](https://sendbird.com/products/advanced-chat-content-moderation) - [Sendbird Desk](https://sendbird.com/docs/desk) - [Sendbird Support Chat Connector](https://sendbird.com/products/chat-messaging/salesforce-connector)