{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/sendbird-com","markdownUrl":"https://nowen.ai/agents/sendbird-com.md","jsonUrl":"https://nowen.ai/agents/sendbird-com.json","name":"Sendbird","legalName":"Sendbird, Inc.","website":"https://sendbird.com","industry":"Cloud Communications","deliveryModel":"software","marketCategories":{"primary":{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"},"others":[{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-12T09:50:51.067Z","summary":"Sendbird provides communication infrastructure and AI capabilities that help businesses engage customers through digital conversations.","description":"Sendbird provides communications infrastructure and AI capabilities that help businesses build customer relationships through real-time digital conversations. Its platform supports organizations and developers with messaging, voice, video, and automated customer service across industries.","mission":"Help businesses build lasting customer relationships through conversational, useful, empathetic, and authentic interactions, while using AI to unlock human potential.","directory":{"industryName":"Cloud Communications","agentCount":54,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"categoryDirectory":{"name":"Communications Platform as a Service","agentCount":28,"indexable":true,"url":"https://nowen.ai/category/communications-platform-as-a-service"},"aiReaderFamilies":[],"boonFrontDoor":{"url":"https://boon.ai/agents/sendbird-com","label":"Apply to Sendbird's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Sendbird Communications API Platform","anchor":"product-sendbird-communications-api-platform","type":"Platform","url":"https://sendbird.com/communications-api-platform","summary":"Build and scale personalized customer conversations across chat, calls, live streaming, and business messaging with developer tools and global infrastructure.","description":"Sendbird's communications API platform provides APIs and developer tools for embedding real-time chat, voice and video calls, live streaming, and business messaging into apps. Teams can use SDKs, pre-built UI kits, sample apps, and tutorials to build and customize customer interactions across web and mobile. The platform supports omnichannel notifications, integrations, analytics, moderation, and server-side control through Platform APIs. Sendbird describes its infrastructure as globally scalable and reliable, with security and compliance features for customer communications.","pricing":{},"features":[{"name":"Real-time chat","value":"Embed Custom Real-Time Chat","valueDescription":"Add customizable in-app messaging with flexible channel types, engagement tools, translation, and support for messages during connectivity disruptions."},{"name":"Omnichannel business messaging","value":"Reach Customers Across Channels","valueDescription":"Coordinate customer messaging across in-app and external channels, supporting both team-led and system-triggered communications."},{"name":"Voice and video calls","value":"Add Voice And Video Calls","valueDescription":"Provide app users with direct and group calls, call notifications, screen sharing, recording, and tools for managing calls across supported platforms."},{"name":"Notification orchestration and campaign management","value":"Sequence And Manage Messaging Campaigns","valueDescription":"Configure campaign audiences, channel order, delivery timing, and reusable templates to reach customers through relevant channels and reduce repeated notifications."},{"name":"Developer SDKs and UI kits","value":"Build Faster With SDKs And UI Kits","valueDescription":"Use platform-specific SDKs, ready-made interface components, sample apps, and documentation to implement communication experiences without building every component from scratch."},{"name":"Interactive live streaming","value":"Add Interactive Live Streaming","valueDescription":"Build app-based live events where hosts and participants can interact through chat, reactions, event controls, and supported streaming tools."},{"name":"Chat moderation and safety","value":"Moderate Chat And Protect Communities","valueDescription":"Apply moderation tools and controls to manage users, messages, and channels and support safer chat experiences."},{"name":"Scalable global infrastructure","value":"Scale Customer Communications Globally","valueDescription":"Use cloud-based communication infrastructure described as supporting high-volume interactions and users across global regions."},{"name":"Security and compliance","value":"Protect Communications And Support Compliance","valueDescription":"Apply documented authentication and encryption measures and use infrastructure Sendbird identifies as compliant with named security and data protection standards."},{"name":"Server-side Platform APIs","value":"Manage Communications From Servers","valueDescription":"Control and manage communication functionality from application servers alongside client-side SDK capabilities."},{"name":"Communication platform integrations","value":"Connect Communication And Business Systems","valueDescription":"Integrate customer communication with external channels and systems to support unified messaging and connected workflows."},{"name":"Messaging analytics and reporting","value":"Measure Communication Performance","valueDescription":"Review channel, campaign, user, chat, and call activity to assess communication results and inform engagement and support decisions."},{"name":"AI agent communication infrastructure","value":"Connect AI Agents To Conversations","valueDescription":"Support AI-driven customer interactions with communication infrastructure and APIs that connect channels and provide context across chat, voice, and messaging."}],"marketCategories":[{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"}]},{"name":"Delight AI","anchor":"product-delight-ai","type":"Platform","url":"https://sendbird.com","summary":"Deliver personalized customer support across channels and locales while helping teams assess agent quality and understand customer sentiment.","description":"Delight AI is an enterprise AI agent platform for customer service and customer experiences. It supports omnichannel customer conversations, integrations with support software, and configurable agents managed through a dashboard. Features include sentiment analysis and scoring, conversation quality scorecards, human handoff context, and multi-locale support that selects relevant knowledge and workflows based on a customer's country, language, and context.","pricing":{},"features":[{"name":"Omnichannel customer conversations","value":"Support Customers Across Channels","valueDescription":"Give customers AI-powered support through multiple communication channels, with conversations and customer context brought together across interactions."},{"name":"Customer sentiment analysis","value":"Track Customer Sentiment At Scale","valueDescription":"Review sentiment scores and trends to spot patterns, identify where experiences break down, and inform improvements to customer support."},{"name":"Conversation quality scorecards","value":"Evaluate AI Conversation Quality","valueDescription":"Assess conversations against defined quality categories and record feedback to identify issues with tone, clarity, relevance, or resolution."},{"name":"Multi-locale customer support","value":"Adapt Support To Local Context","valueDescription":"Configure one agent to use appropriate language, knowledge sources, and workflows for customers across countries and regions."},{"name":"Sentiment-aware human handoffs","value":"Give Human Agents Handoff Context","valueDescription":"Pass sentiment information to human agents during escalations so they can understand the customer's emotional context."},{"name":"AI agent performance insights","value":"Improve Agents With Conversation Data","valueDescription":"Use real conversation feedback to guide agent adjustments and build testsets that support ongoing evaluation and benchmarking."},{"name":"Context-aware knowledge retrieval","value":"Retrieve Relevant Localized Knowledge","valueDescription":"Guide agent responses toward knowledge suited to a customer's language and country, with fallback behavior when localized information is unavailable."},{"name":"AI agent dashboard","value":"Manage And Review AI Agents","valueDescription":"Use a unified dashboard to configure agents and review conversation quality and sentiment information."},{"name":"Support software integrations","value":"Connect Agents With Support Software","valueDescription":"Integrate AI agents with support software and enable conversations to be handed off to human agents when needed."},{"name":"In-conversation language adaptation","value":"Continue Conversations Across Languages","valueDescription":"Respond in a new language when a customer switches languages, while carrying forward the conversation's prior context and tone."},{"name":"Sentiment API and webhook support","value":"Connect Sentiment Data To Workflows","valueDescription":"Use API endpoints and threshold-triggered webhooks to access sentiment data, set up alerts, or trigger automated workflows."}],"marketCategories":[{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"}]},{"name":"Sendbird Advanced Moderation","anchor":"product-sendbird-advanced-moderation","type":"Product","url":"https://sendbird.com/products/advanced-chat-content-moderation","summary":"Combine automated detection and human review to help communities address harmful content and maintain safer conversations.","description":"Sendbird Advanced Moderation is chat content moderation software that combines automated rules and AI detection with human review. Moderators can monitor multiple chat channels in real time, review flagged content in a queue, and take action through a dashboard. The product supports configurable detection and enforcement rules, moderation tickets, moderator roles and groups, and searchable records and analytics. A no-code Hive integration adds AI moderation capabilities.","pricing":{},"features":[{"name":"Rule-based auto-moderation","value":"Automate Guideline Enforcement","valueDescription":"Apply configured moderation rules to detected violations and automate actions, helping teams respond to breaches more consistently."},{"name":"Content detection and filters","value":"Detect Potentially Unsafe Content","valueDescription":"Use listed detection methods to identify content that may violate community guidelines and bring it into moderation workflows."},{"name":"Hive AI moderation","value":"Add AI-Assisted Detection","valueDescription":"Connect Hive AI moderation without coding to support the detection and flagging of unsafe content."},{"name":"Moderation review queue","value":"Review Flagged Content","valueDescription":"Give moderators a workflow for examining reported or flagged content and making decisions on cases that require human review."},{"name":"Live moderation dashboard","value":"Monitor Chats In Real Time","valueDescription":"View multiple chat channels from a moderation dashboard and respond to unacceptable user-generated content during live conversations."},{"name":"AI image moderation","value":"Identify Problematic Images","valueDescription":"Use AI image moderation to help identify images that may need moderation."},{"name":"Moderation ticket system","value":"Route Complex Cases","valueDescription":"Create and manage tickets for cases that need moderator attention, including views for all tickets and assigned moderators' tickets."},{"name":"Moderation logs and records","value":"Maintain Moderation History","valueDescription":"Keep detailed records of moderated events for review, compliance, training, and refinement of moderation rules."},{"name":"User enforcement actions","value":"Apply User Enforcement Actions","valueDescription":"Mute, ban, or deactivate users as available responses to moderation cases."},{"name":"Channel freezing","value":"Freeze Channels","valueDescription":"Stop users from sending messages in a channel when a moderation response requires pausing the conversation."},{"name":"Moderation analytics","value":"Review Moderation Activity","valueDescription":"Use moderation analytics to examine activity through the product's analytics dashboard."},{"name":"Moderator roles and permissions","value":"Configure Moderator Access","valueDescription":"Set up moderator seats, roles, and privileges to define access and responsibilities."},{"name":"No-code moderation setup","value":"Activate Moderation Without Coding","valueDescription":"Set up moderation capabilities using the described out-of-the-box software and no-code integration."},{"name":"Moderator groups","value":"Organize Moderator Teams","valueDescription":"Group moderators by the types of content they are assigned to handle."},{"name":"Moderator messages","value":"Send Moderator-Only Messages","valueDescription":"Allow moderators to send messages reserved for moderators."}]},{"name":"Sendbird Desk","anchor":"product-sendbird-desk","type":"Product","url":"https://sendbird.com/docs/desk","summary":"Help customers get support through live chat while giving teams tools to manage tickets, improve agent productivity, and monitor service performance.","description":"Sendbird Desk is a customer support product for live chat between customers and agents. Customers can request help through in-app support, with messages delivered to agents as tickets. Teams can manage and monitor support using the Sendbird Dashboard, Desk SDKs, and Platform API. Desk includes a customizable support widget, ticket automation, agent productivity tools, reporting, and support across in-app chat and popular messaging channels.","pricing":{},"features":[{"name":"Live in-app support chat","value":"Resolve Customer Questions In-App","valueDescription":"Let customers contact support within the app and chat with agents through a ticket-based conversation."},{"name":"Ticket routing and assignment","value":"Route Tickets To The Right Team","valueDescription":"Use automatic routing, assignment rules, and team assignment to direct incoming support tickets."},{"name":"Ticket lifecycle management","value":"Organize And Track Support Tickets","valueDescription":"Use ticket statuses, priorities, tags, custom fields, and automatic closing to organize ticket workflows."},{"name":"Dashboard and API management","value":"Manage Desk Through Dashboards And APIs","valueDescription":"Configure and operate support workflows through the Sendbird Dashboard, SDKs, and server-side Platform API."},{"name":"Omnichannel support","value":"Support Customers Across Channels","valueDescription":"Handle support conversations from the app and supported messaging channels through Desk."},{"name":"Agent productivity tools","value":"Help Agents Respond More Efficiently","valueDescription":"Give agents quick replies and tools for finding tickets, reviewing assignment history, and managing their support work."},{"name":"Customizable support widget","value":"Customize In-App Support Experiences","valueDescription":"Adapt the support chat widget and ticket automation to the customer service experience in your app."},{"name":"Performance monitoring and reporting","value":"Monitor Support Team Performance","valueDescription":"Review real-time activity, reports, analytics, and assignment history to track support tickets and agent performance."},{"name":"Proactive and triggered support messages","value":"Reach Out At Relevant Moments","valueDescription":"Use proactive chats and triggered messages to initiate customer support conversations."},{"name":"Third-party data extensions","value":"Give Agents More Customer Context","valueDescription":"Display information from external systems, including CRM data, alongside support conversations."},{"name":"AI response assistance","value":"Create More Complete Customer Replies","valueDescription":"Use response assistance to generate context-aware answers, expand brief notes, summarize conversations, and adjust reply tone."},{"name":"Bot support","value":"Automate Common Support Answers","valueDescription":"Use custom bots and FAQ bots to help automate answers to common customer questions."},{"name":"Customer satisfaction ratings","value":"Collect Customer Satisfaction Feedback","valueDescription":"Gather customer satisfaction ratings as part of the support experience."}]},{"name":"Sendbird Support Chat Connector","anchor":"product-sendbird-support-chat-connector","type":"Product","url":"https://sendbird.com/products/chat-messaging/salesforce-connector","summary":"Connect Sendbird chat with Salesforce Service Cloud to help agents resolve customer cases through real-time conversations and integrated support tools.","description":"Sendbird Support Chat Connector integrates Sendbird Chat with Salesforce Service Cloud to enable real-time customer support on web and mobile. It connects customer chat conversations with Salesforce cases, allowing agents to work within Service Cloud, manage multiple cases, and access chat context. The connector also supports Einstein bots, conversation summaries, suggested responses, and automatic transcript logging.","pricing":{},"features":[{"name":"Salesforce Service Cloud integration","value":"Connect Chat And Service Cloud","valueDescription":"Bring customer conversations into Salesforce Service Cloud and associate chat channels with support cases."},{"name":"Automatic agent assignment and channel joining","value":"Route Cases To Agents","valueDescription":"Connect case assignment workflows with the associated chat so the assigned agent can join the customer conversation."},{"name":"Salesforce workspace chat","value":"Chat Within Salesforce Cases","valueDescription":"Let agents handle customer conversations from Salesforce case details and switch among cases without moving between separate chat tools."},{"name":"Einstein bot integration","value":"Automate Support With Einstein","valueDescription":"Use a compatible Einstein bot to automate customer service interactions through the connector."},{"name":"AI-to-agent handoff","value":"Transfer Customers To Human Agents","valueDescription":"Move conversations from AI agents to human agents smoothly when human assistance is needed."},{"name":"AI-generated case summaries","value":"Summarize Support Conversations","valueDescription":"Give agents a generated summary of a customer support conversation to help them review its context."},{"name":"Conversation transcript logging","value":"Log Closed-Case Transcripts","valueDescription":"Keep a conversation transcript as a record on the case after it is closed."},{"name":"Web and mobile support chat","value":"Deliver Branded Web And Mobile Chat","valueDescription":"Offer customers support chat across web and mobile applications, with a mobile experience that can be branded to match the business."},{"name":"AI-suggested responses","value":"Suggest Personalized Responses","valueDescription":"Help agents respond to customer queries with AI-generated response suggestions."},{"name":"Session-resilient conversations","value":"Continue Chats After Disconnects","valueDescription":"Maintain customer conversations when a session disconnects, reducing interruptions in the support experience."},{"name":"New-message notifications","value":"Alert Agents To New Messages","valueDescription":"Notify agents about incoming customer messages with an audible alert."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://sendbird.com","text":"Sendbird"},{"url":"https://sendbird.com/communications-api-platform","text":"Sendbird Communications API Platform"},{"url":"https://sendbird.com/products/advanced-chat-content-moderation","text":"Sendbird Advanced Moderation"},{"url":"https://sendbird.com/docs/desk","text":"Sendbird Desk"},{"url":"https://sendbird.com/products/chat-messaging/salesforce-connector","text":"Sendbird Support Chat Connector"}]}