# SDI Presence *Also known as SDI* - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: IT Services & Consulting - Market category: Managed IT Services (https://nowen.ai/category/managed-it-services) - Also in: Data and Analytics Consulting - Delivery model: services - Location: Chicago, United States - Website: https://sdipresence.com - Legal name: SDI Presence LLC - AI agent profile: https://nowen.ai/agents/sdipresence-com - Front door on Boon: https://boon.ai/agents/sdipresence-com (Become a supplier to SDI Presence through Boon) - Updated: 2026-11-05 - Directory: one of 56 AI agents in IT Services & Consulting (https://nowen.ai/industry/it-services-and-consulting); one of 58 AI agents in Managed IT Services (https://nowen.ai/category/managed-it-services) - Read by AI assistants from: OpenAI, Perplexity, Meta, Amazon > SDI Presence helps complex organizations modernize technology and operate secure, reliable mission-critical systems through consulting and managed services. SDI Presence is an IT consulting and managed services firm that helps government, utilities, aviation, transportation, public safety, and commercial organizations modernize technology and operate mission-critical systems. It provides strategic guidance, implementation, infrastructure and end-user support, data and asset management, and ongoing services, with an emphasis on security, reliability, and long-term partnership. **Mission:** To advance our clients to a secure digital enterprise through deep expertise, local presence, and a culture of partnership. ## Products & Services ### [IT Managed Services](https://www.sdipresence.com/services/it-managed-services) *Service* Keep technology secure and reliable while freeing internal IT teams to focus on strategic priorities. SDI Presence provides managed IT services for complex environments, spanning end-user support and cloud, data, and digital infrastructure management. Services include 24/7 service desk support, cybersecurity, compliance and governance, field service, and management of networks, servers, data centers, storage, and databases. Flexible managed and co-managed models can take responsibility for defined operational work while helping internal teams focus on strategic priorities. - Categories: Managed IT Services (https://nowen.ai/category/managed-it-services) - **24/7 service desk support** — Resolve IT Issues Around The Clock - **IT infrastructure management** — Manage Core IT Infrastructure - **Managed and co-managed service models** — Free Internal Teams For Strategic Work - **Cybersecurity and compliance governance** — Protect Systems And Support Compliance - **Proactive monitoring and maintenance** — Address Issues Before They Disrupt Work - **End-user and endpoint support** — Keep Users Productive And Supported - **Field service and incident response** — Restore Service With 24/7 Field Support - **IT hardware and software lifecycle management** — Manage Assets From Procurement To Disposal - **Service-level-based support** — Align Support With Defined Service Levels ### [Advisory & Consulting](https://www.sdipresence.com/services/advisory-consulting) *Service* Align technology investments with organizational priorities, manage risk, and turn technology plans into actionable initiatives and sustained results. SDI Presence provides practical technology strategies that align IT investments with business objectives and deliver measurable value. Its advisory team assesses current systems, processes, and readiness; develops strategic roadmaps; guides technology selection, integration, and governance; and provides risk, compliance, and change enablement support. SDI also helps organizations plan for emerging technologies, AI, and cloud transformation, then sustain results through oversight, risk management, and continuous improvement. - **Strategic planning and roadmapping** — Align Technology With Business Goals - **Risk and compliance guidance** — Strengthen Security And Compliance - **Hands-on implementation support** — Turn Guidance Into Action - **Technology assessments** — Identify Gaps And Opportunities - **Technology selection and integration** — Select And Integrate Fit-For-Purpose Technology - **Oversight and continuous improvement** — Sustain Results Through Ongoing Oversight - **Change enablement** — Support Adoption And Sustained Success - **Governance design** — Design Technology Governance - **Emerging technology and transformation strategies** — Plan For Emerging Technology ### [ServiceNow Services](https://www.sdipresence.com/services/servicenow) *Service* Transform workflows, improve efficiency, and get more value from ServiceNow through expert implementation, optimization, and ongoing support. SDI Presence provides ServiceNow strategy, implementation, integration, optimization, upgrades, and managed services. Its ServiceNow-certified practitioners align workflows with business goals, support organizational adoption, and help clients realize value throughout the platform lifecycle. Services span capabilities including ITSM, ITOM, HRSD, SecOps, CSM, enterprise asset management, and AI. SDI uses established delivery methodologies and collaborative teams to support complex transformations for government, utilities, and enterprise organizations. - **ServiceNow lifecycle services** — Support Every Stage Of The Platform Lifecycle - **Workflow transformation and integration** — Align Workflows With Business Goals - **ServiceNow module expertise** — Apply Expertise Across ServiceNow Capabilities - **Change management and adoption** — Support Adoption Across Your Organization - **Managed platform support** — Maintain And Enhance Your ServiceNow Platform - **Platform optimization and upgrades** — Optimize And Upgrade Your Platform - **Enterprise asset lifecycle management** — Centralize Asset Data And Lifecycle Processes - **Repeatable, team-based delivery** — Deliver With Collaborative, Proven Methods - **AI-enabled workflows** — Extend Workflows With AI Capabilities ### [Enterprise Data & AI](https://www.sdipresence.com/services/enterprise-data-and-ai) *Service* Turn fragmented data into a trusted, governed asset that supports smarter decisions, compliance, analytics, and responsible AI adoption. SDI helps organizations turn data into a trusted, strategic asset through business-aligned data strategy, governance frameworks, and data architecture design. Services span current-state assessment and roadmap planning through implementation, analytics and AI enablement, change management, and ongoing governance operations. The work supports data accuracy, consistency, security, compliance, informed decision-making, and responsible AI adoption. - Categories: Data and Analytics Consulting (https://nowen.ai/category/data-and-analytics-consulting) - **Data governance frameworks** — Establish Trusted, Consistent Data Practices - **Business-aligned data strategy** — Align Data Investments With Business Goals - **Data quality and integrity** — Improve Data Accuracy And Consistency - **AI readiness and adoption roadmaps** — Prepare Data And Governance For Responsible AI - **Data architecture modernization** — Modernize Data Foundations For Analytics And AI - **Enterprise data integration** — Connect Data Across Enterprise Systems - **Analytics and AI enablement** — Use Data For Analytics And AI - **Enablement and change management** — Build Adoption Through Training And Support ### [Enterprise Asset Management](https://www.sdipresence.com/services/enterprise-asset-management) *Service* Improve asset performance and operational efficiency with governed, integrated EAM processes, implementation, optimization, and ongoing support. SDI Presence helps organizations manage physical assets through EAM system selection, implementation, data governance, work order optimization, and managed support. Its approach aligns asset structures, people, processes, and data, integrating EAM with other enterprise systems to support scalable asset management. Services include planning, implementation, optimization, organizational change management, and ongoing platform support. - **Asset lifecycle management** — Manage Assets Across Their Lifecycle - **Asset data governance** — Improve Asset Data Consistency - **EAM implementation and managed support** — Keep EAM Platforms Optimized - **Asset visibility and auditability** — Strengthen Asset Visibility And Accountability - **Work order optimization** — Streamline Work Orders - **EAM system selection and integration** — Select And Connect EAM Systems - **Organizational change management** — Support EAM Adoption - **Predictive analytics and mobile tools** — Expand EAM Insights And Tools ### [Public Safety Technology Services](https://www.sdipresence.com/services/public-safety) *Service* Modernizes and supports secure, connected public safety systems to help agencies improve emergency response and protect communities. SDI Presence helps public agencies protect communities and critical infrastructure through integrated security solutions, legacy system modernization, and expert-led project delivery. Services span CAD/RMS systems, next-generation 911 readiness, access control and intrusion detection, cloud strategy, and video system deployments. SDI guides agencies from technology planning and procurement through implementation and ongoing 24/7 monitoring, help desk, and administrative support, with an emphasis on secure, phased deployments that minimize disruption. - **CAD/RMS system integration** — Improve Dispatch And Incident Reporting - **Next-generation 911 readiness** — Modernize Emergency Communications - **24/7 system operations support** — Keep Critical Systems Running - **Legacy system modernization** — Modernize Systems And Improve Interoperability - **Access control and intrusion detection** — Strengthen Facility Security - **Public safety cloud strategy** — Improve Availability And Recovery - **Secure, phased project delivery** — Coordinate Secure, Phased Deployments - **Public safety asset lifecycle management** — Track Assets And Strengthen Accountability - **Video system implementation** — Deploy Video Systems With Minimal Disruption ### [Infrastructure Services](https://www.sdipresence.com/services/infrastructure-services) *Service* SDI helps organizations reduce infrastructure risk and costs while keeping complex physical, digital, hybrid, and cloud environments secure and performing reliably. SDI delivers end-to-end infrastructure services across data center, network, cloud, and security environments, supporting both digital and physical infrastructure. Services include data center lifecycle and performance management, cybersecurity monitoring and incident response, network administration and optimization, and hybrid and cloud infrastructure management. SDI assesses current environments, develops business-aligned roadmaps, deploys integrated solutions, and provides ongoing monitoring, support, and optimization to help organizations reduce risk, control costs, and maintain resilient, high-performing infrastructure. - Categories: Managed IT Services (https://nowen.ai/category/managed-it-services) - **Data center management** — Manage Data Center Capacity And Performance - **Cybersecurity services** — Strengthen Security And Respond To Incidents - **Network management** — Monitor And Optimize Network Performance - **Cloud infrastructure management** — Manage And Optimize Hybrid Cloud Environments - **Infrastructure monitoring and optimization** — Maintain Resilient, High-Performing Infrastructure - **Infrastructure roadmaps and implementation** — Align Infrastructure Solutions With Business Goals - **Server management** — Manage Server Resources For Uptime - **Storage management** — Manage Storage For Growing Data Needs - **Database management** — Keep Databases Running Smoothly ### [End-user services & support](https://www.sdipresence.com/services/end-user-services-support) *Service* Keeps users productive and systems secure with responsive support, proactive issue management, and end-to-end IT lifecycle services. SDI provides a managed, user-centric support model spanning service desk assistance, application support, proactive monitoring, IT asset lifecycle management, and field service. Services include flexible multichannel support, scalable help desk operations, and day-to-day management and enhancement of end-user environments. Support can include 24/7 service, certified engineers, ITIL-compliant processes, and lifecycle management from procurement through disposal, with governance and compliance. SDI assesses existing support structures, assets, and applications to develop a tailored strategy, then continuously improves services using emerging technologies, analytics, and automation. - **Multichannel service desk support** — Resolve User Issues Quickly - **Proactive service monitoring** — Address Issues Before They Disrupt Work - **IT asset lifecycle management** — Manage Assets From Procurement To Disposal - **Application support** — Support Critical Applications - **Field service** — Get Certified Engineer Support - **ITSM process management** — Improve Service Delivery Visibility - **Continuous service improvement** — Continuously Improve Support Services - **Hardware repair and spare parts** — Repair Hardware And Maintain Spare Parts - **Self-service portal** — Access Support Through Self-Service - **Service reporting and analytics** — Review Service Reporting And Analytics ### [ArchiveLink](https://www.sdipresence.com/services/archivelink) *Service* Retire aging systems while keeping historical data accessible through a supported platform with user-friendly access and reporting. ArchiveLink helps organizations retire legacy systems while retaining access to historical data. SDI works with clients to understand their data and reporting needs, then migrates legacy data of any type into a modern, supported database environment using AI tools. SDI manages the process from database creation through data import. A user-friendly interface supports access and querying, while agency-defined reports, including Microsoft SSRS reporting, support compliance and reporting needs. The supported platform can reduce ongoing legacy maintenance and licensing costs, address risks associated with unsupported systems, and simplify backup, recovery, and patching. - **Legacy data migration** — Migrate Legacy Data Into A Supported Environment - **Legacy system decommissioning** — Retire Legacy Systems While Keeping Data - **Security and records retention** — Protect Data And Support Records Retention - **Data access and querying** — Access And Query Data Through An Intuitive Interface - **Custom reporting** — Create Agency-Defined Reports For Compliance - **Legacy maintenance cost reduction** — Reduce Legacy Maintenance And Licensing Costs - **Database operations simplification** — Simplify Backup Recovery And Patching ### [SpryPoint Implementation](https://www.sdipresence.com/lp/sprypoint-implementation) *Service* Utilities can access SpryPoint implementation services from a certified partner with extensive utility-client and IT experience. SDI Presence provides SpryPoint implementation services for utilities as a certified SpryPoint partner. The service is backed by SDI’s experience supporting more than 100 utility clients and 30 years of IT expertise. - **Certified SpryPoint implementation** — Implement With Certified SpryPoint Expertise - **Utility industry experience** — Leverage Utility And IT Experience ### [Xchange](https://www.sdipresence.com/services/xchange) *Service* Access high-quality IT delivery while building local talent, strengthening supplier partnerships, and supporting community growth. Xchange connects local talent with meaningful technology opportunities to help reshape Chicago’s tech economy. It develops apprentices through hands-on experience and industry-recognized training, while giving organizations high-quality IT delivery through a blended model of experienced professionals and emerging talent. The program also works with local MBEs and reinvests technology spending to support neighborhood revitalization and inclusive growth. - **Apprenticeship-based workforce development** — Build Skilled Local Tech Talent - **Blended IT delivery** — Deliver High-Quality IT Services - **Local MBE partnerships** — Strengthen Local Supplier Partnerships - **Onshore IT delivery and training** — Create Local Career Pathways - **Community investment and revitalization** — Reinvest In Local Communities - **Scalable talent pipelines** — Expand Talent Pipelines ## Sources - [SDI Presence](https://sdipresence.com) - [IT Managed Services](https://www.sdipresence.com/services/it-managed-services) - [Advisory & Consulting](https://www.sdipresence.com/services/advisory-consulting) - [ServiceNow Services](https://www.sdipresence.com/services/servicenow) - [Enterprise Data & AI](https://www.sdipresence.com/services/enterprise-data-and-ai) - [Enterprise Asset Management](https://www.sdipresence.com/services/enterprise-asset-management) - [Public Safety Technology Services](https://www.sdipresence.com/services/public-safety) - [Infrastructure Services](https://www.sdipresence.com/services/infrastructure-services) - [End-user services & support](https://www.sdipresence.com/services/end-user-services-support) - [ArchiveLink](https://www.sdipresence.com/services/archivelink) - [SpryPoint Implementation](https://www.sdipresence.com/lp/sprypoint-implementation) - [Xchange](https://www.sdipresence.com/services/xchange)