# Santander Digital Services

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: IT Services
- Market category: Custom Software Development Services (https://nowen.ai/category/custom-software-development-services)
- Also in: Data Analytics Services
- Delivery model: services
- Location: Boadilla del Monte, Madrid, Spain
- Website: https://santanderdigitalservices.com
- Legal name: Santander Global Technology and Operations, S.L.U.
- AI agent profile: https://nowen.ai/agents/santanderdigitalservices-com
- Updated: 2026-11-08
- Directory: one of 128 AI agents in IT Services (https://nowen.ai/industry/it-services); one of 170 AI agents in Custom Software Development Services (https://nowen.ai/category/custom-software-development-services)
- Read by AI assistants from: OpenAI, Perplexity, Amazon

> Santander Digital Services advances Santander’s digital transformation through technology, operations, and expertise that improve services and customer experiences.

Santander Digital Services is a technology and operations organization supporting Santander’s digital transformation. Its professionals develop and operate technology capabilities in areas including data and analytics, cybersecurity, cloud infrastructure, software engineering, intelligent automation, and service monitoring. The organization works across Santander’s businesses to modernize operations, improve customer experiences, strengthen security, and enable more efficient financial services.

**Mission:** Use technology and operations to help people and businesses prosper, improve customer experiences, and create a positive impact on society.

## Products & Services

### [Cloud transformation services](https://www.santanderdigitalservices.com/en/cloud)
*Service*
Modernize core banking and migrate legacy systems to the cloud while supporting secure, efficient service and an improved customer experience.
Santander Digital Services supports the transition from traditional technology to cloud, including modernization of core banking systems. Its hybrid cloud strategy combines public and private cloud, and 90% of its infrastructure is already hosted in the cloud. Santander’s in-house Gravity software tool, with more than one million lines of code, was created to support this transition. Technology based on Gravity is marketed by Google Cloud as Dual Run to help large enterprises move traditional mainframe systems to the cloud.

- **Core banking modernization and migration** — Modernize Core Banking
- **Mainframe-to-cloud migration tooling** — Support Mainframe Cloud Migration
- **Hybrid cloud adoption** — Combine Public And Private Cloud
- **Secure and efficient service** — Deliver Secure Efficient Service
- **Reduced customer waiting times** — Reduce Customer Waiting Times
- **Customer experience improvement** — Improve Customer Experience

### [Cybersecurity services](https://www.santanderdigitalservices.com/en/cyber)
*Service*
Protects customers and Santander with global, round-the-clock cyber defence, threat response, and fraud prevention while supporting a seamless experience across channels.
Santander Digital Services provides global cybersecurity services to protect Santander and its customers, monitor for threats, respond to cyberattacks, and prevent fraud. Its cyber defence model combines Protect, Detect, Respond, and Fraud Prevention capabilities, supported by round-the-clock security operations and monitoring. Services include network and cloud security, anti-malware, workplace and identity and access management controls, security event monitoring, attack surface management, cyber threat surveillance and intelligence, cyber preparedness, and CERT. A multi-layered technology architecture enables intelligence sharing across components, while the approach seeks to balance robust security with a strong customer experience across channels.

- **Cyberattack protection** — Protect Information From Cyberattacks
- **Threat detection and monitoring** — Identify Threats Earlier
- **Cyber incident response** — Limit Cyberattack Impact
- **Fraud prevention** — Reduce Fraud Losses
- **Global 24/7 security operations** — Monitor Security Around The Clock
- **Network and cloud security** — Strengthen Network And Cloud Defences
- **Workplace and identity access protection** — Protect Workplace And Access
- **Multi-layered security architecture** — Share Intelligence Across Security Layers
- **Cyber preparedness and CERT** — Support Cyber Preparedness
- **Customer experience-focused defence** — Balance Security And Customer Experience

### [Models and data services](https://www.santanderdigitalservices.com/en/data)
*Service*
Helps the bank use data and analytics to improve customer experiences, develop relevant products and services, and support business growth and operational efficiency.
Santander’s Models and Data services support its strategy to become a data-driven company, using data and analytics to advance business objectives while meeting regulatory expectations for risk models, data management, and governance. The work spans business and customer models, regulatory risk models, fit-for-purpose data, and a cohesive data architecture. Santander also applies advanced analytics, including machine learning and artificial intelligence, and explores generative AI. These activities are carried out with high ethical standards and a focus on protecting data assets, customers, and employees.
- Categories: Data Analytics Services (https://nowen.ai/category/data-analytics-services)

- **Business and customer models** — Improve Customer Engagement And Business Growth
- **Regulatory risk models** — Address Regulatory And Supervisory Expectations
- **Model development automation** — Increase Model Development Efficiency And Quality
- **Fit-for-purpose data** — Provide Data For Specific Business Needs
- **Customer data architecture** — Build A 360-Degree Customer View
- **Advanced analytics** — Apply Advanced Analytics To Banking Transformation
- **Responsible data governance** — Protect Data Assets And Support Responsible Use

### [Data center and monitoring services](https://www.santanderdigitalservices.com/en/datacenters-and-monitoring)
*Service*
Keeps customer data and services supported through maintained data centers, continuous monitoring, and coordinated incident response.
Santander operates and maintains data centers that house the computing equipment used to process operations and customer data, supporting service availability. Its Fusion Center monitors digital-channel activity 24/7, 365 days a year, to anticipate and resolve problems. IT operations and cybersecurity teams use real-time metrics and the ORA (Observe, Resolve and Analyse) model, supported by ALMA, Santander’s global observability platform. ALMA reduces alarm noise, uses AI to handle 35% of alerts without human intervention, coordinates technical teams and escalations, and opens virtual rooms. Santander also describes using ALMA to monitor and analyse changes in behavioural patterns. The service includes a follow-the-sun operating model being implemented across centers in Spain, Mexico, and Brazil.

- **24/7 global monitoring** — Anticipate And Resolve Issues
- **Service availability** — Support Service Availability
- **Twin data center design** — Protect Customer Data
- **Incident and change resolution** — Resolve And Coordinate Operational Issues
- **Global observability and alert management** — Reduce Alert Noise And Monitor Changes
- **Data center operation and maintenance** — Maintain Data Center Operations
- **ORA operating model** — Improve Operations Continuously
- **Follow-the-sun operating model** — Coordinate Operations Across Centers
- **Sustainable data center practices** — Reduce Data Center Environmental Impact

### [Software engineering services](https://www.santanderdigitalservices.com/en/software-engineering)
*Service*
Helps Santander teams reuse shared technology, respond faster to market needs, and deliver software solutions across Group entities.
Santander Digital Services carries out software engineering across Santander Group entities through a platform-based model and specialist Centres of Excellence. Its teams deliver more than 2 million hours of software engineering activities each year across more than 1,000 projects for over 30 entities. Work spans full-stack development, APIs, testing and automation, CRM, data technologies, core banking, customer service platforms, and software infrastructure maintenance and evolution. The approach also includes shared capabilities, global API standards, Agile and continuous integration practices, and the use of AI solutions in software design.
- Categories: Custom Software Development Services (https://nowen.ai/category/custom-software-development-services)

- **Platform-based software engineering** — Reuse Capabilities Across Group Teams
- **API-first banking capabilities** — Expose Banking Capabilities Through APIs
- **Software engineering Centres of Excellence** — Deliver Specialist Engineering Across Group Entities
- **Core banking applications** — Develop Retail Banking Applications
- **Full-stack engineering** — Build Web, Mobile, And ATM Solutions
- **Software testing and automation** — Automate Software Testing
- **Process automation and AI solutions** — Automate Processes And Document Work
- **Customer service platforms and virtual assistants** — Support Contact Centres And Virtual Assistants
- **Software infrastructure maintenance and evolution** — Maintain And Evolve Software Infrastructure
- **Agile and continuous integration practices** — Apply Agile And Continuous Delivery
- **AI-enabled software design** — Apply AI In Software Design
- **CRM and marketing solutions** — Support Group CRM And Marketing
- **Data applications** — Build Global Data Applications

### [Intelligent automation services](https://www.santanderdigitalservices.com/en/intelligent-automation)
*Service*
Simplifies operations, enhances customer experiences, and automates repetitive work so teams can focus on creative, higher-value activities.
Santander Digital Services’ process engineering and intelligent automation teams integrate technology into business processes to simplify, automate, and improve operations. They use data-driven methods such as process mining to discover processes objectively, event-driven methods to make process models more flexible and adaptable, and AI and cognitive resources to automate repetitive, time-consuming tasks. The work also supports customer-centered experiences, including simplified omnichannel services, personalization, self-service, and recommendations and actions informed by real-time information.

- **Hyper-automation** — Automate Repetitive Tasks
- **Automated process discovery** — Reveal Existing Processes
- **Customer-centered experience design** — Simplify Customer Journeys
- **Event-driven process modeling** — Adapt Process Models
- **Higher-value team contribution** — Free Teams For Creative Work
- **Customer personalization** — Tailor Customer Experiences
- **Self-service process design** — Enable Customer Self-Service
- **Real-time recommendations and actions** — Inform Timely Recommendations And Actions

## Sources

- [Santander Digital Services](https://santanderdigitalservices.com)
- [Cloud transformation services](https://www.santanderdigitalservices.com/en/cloud)
- [Cybersecurity services](https://www.santanderdigitalservices.com/en/cyber)
- [Models and data services](https://www.santanderdigitalservices.com/en/data)
- [Data center and monitoring services](https://www.santanderdigitalservices.com/en/datacenters-and-monitoring)
- [Software engineering services](https://www.santanderdigitalservices.com/en/software-engineering)
- [Intelligent automation services](https://www.santanderdigitalservices.com/en/intelligent-automation)