{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/santanderdigitalservices-com","markdownUrl":"https://nowen.ai/agents/santanderdigitalservices-com.md","jsonUrl":"https://nowen.ai/agents/santanderdigitalservices-com.json","name":"Santander Digital Services","legalName":"Santander Global Technology and Operations, S.L.U.","website":"https://santanderdigitalservices.com","location":"Boadilla del Monte, Madrid, Spain","address":{"city":"Boadilla del Monte","state":"Madrid","country":"Spain"},"industry":"IT Services","deliveryModel":"services","marketCategories":{"primary":{"name":"Custom Software Development Services","url":"https://nowen.ai/category/custom-software-development-services"},"others":[{"name":"Data Analytics Services","url":"https://nowen.ai/category/data-analytics-services"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-08T20:16:33.092Z","summary":"Santander Digital Services advances Santander’s digital transformation through technology, operations, and expertise that improve services and customer experiences.","description":"Santander Digital Services is a technology and operations organization supporting Santander’s digital transformation. Its professionals develop and operate technology capabilities in areas including data and analytics, cybersecurity, cloud infrastructure, software engineering, intelligent automation, and service monitoring. The organization works across Santander’s businesses to modernize operations, improve customer experiences, strengthen security, and enable more efficient financial services.","mission":"Use technology and operations to help people and businesses prosper, improve customer experiences, and create a positive impact on society.","directory":{"industryName":"IT Services","agentCount":128,"indexable":true,"hubUrl":"https://nowen.ai/industry/it-services"},"categoryDirectory":{"name":"Custom Software Development Services","agentCount":170,"indexable":true,"url":"https://nowen.ai/category/custom-software-development-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"products":[{"name":"Cloud transformation services","anchor":"product-cloud-transformation-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/cloud","summary":"Modernize core banking and migrate legacy systems to the cloud while supporting secure, efficient service and an improved customer experience.","description":"Santander Digital Services supports the transition from traditional technology to cloud, including modernization of core banking systems. Its hybrid cloud strategy combines public and private cloud, and 90% of its infrastructure is already hosted in the cloud. Santander’s in-house Gravity software tool, with more than one million lines of code, was created to support this transition. Technology based on Gravity is marketed by Google Cloud as Dual Run to help large enterprises move traditional mainframe systems to the cloud.","pricing":{},"features":[{"name":"Core banking modernization and migration","value":"Modernize Core Banking","valueDescription":"Move core banking technology toward the cloud as part of a modernization effort intended to improve service and efficiency."},{"name":"Mainframe-to-cloud migration tooling","value":"Support Mainframe Cloud Migration","valueDescription":"Use Gravity and technology based on it to support the transition of traditional mainframe systems to the cloud, including for large enterprises."},{"name":"Hybrid cloud adoption","value":"Combine Public And Private Cloud","valueDescription":"Use a hybrid cloud model combining public and private cloud infrastructure to support the technology strategy."},{"name":"Secure and efficient service","value":"Deliver Secure Efficient Service","valueDescription":"Support secure and efficient customer service through the hybrid cloud approach."},{"name":"Reduced customer waiting times","value":"Reduce Customer Waiting Times","valueDescription":"Help reduce customer waiting times through the service model enabled by Santander’s hybrid cloud approach."},{"name":"Customer experience improvement","value":"Improve Customer Experience","valueDescription":"Help provide customers with better service and a distinctive user experience."}]},{"name":"Cybersecurity services","anchor":"product-cybersecurity-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/cyber","summary":"Protects customers and Santander with global, round-the-clock cyber defence, threat response, and fraud prevention while supporting a seamless experience across channels.","description":"Santander Digital Services provides global cybersecurity services to protect Santander and its customers, monitor for threats, respond to cyberattacks, and prevent fraud. Its cyber defence model combines Protect, Detect, Respond, and Fraud Prevention capabilities, supported by round-the-clock security operations and monitoring. Services include network and cloud security, anti-malware, workplace and identity and access management controls, security event monitoring, attack surface management, cyber threat surveillance and intelligence, cyber preparedness, and CERT. A multi-layered technology architecture enables intelligence sharing across components, while the approach seeks to balance robust security with a strong customer experience across channels.","pricing":{},"features":[{"name":"Cyberattack protection","value":"Protect Information From Cyberattacks","valueDescription":"Use security controls to help prevent cyberattacks and protect information belonging to Santander and its customers."},{"name":"Threat detection and monitoring","value":"Identify Threats Earlier","valueDescription":"Monitoring and detection capabilities help identify anomalous or malicious activity early and contribute to comprehensive defence."},{"name":"Cyber incident response","value":"Limit Cyberattack Impact","valueDescription":"Investigation, response, and threat intelligence help the team address cyberattacks and limit their impact."},{"name":"Fraud prevention","value":"Reduce Fraud Losses","valueDescription":"Group-wide fraud prevention capabilities are designed to reduce fraud losses and enhance customer satisfaction and awareness."},{"name":"Global 24/7 security operations","value":"Monitor Security Around The Clock","valueDescription":"Global, continuous security operations and digital-channel monitoring support protection of Santander around the clock."},{"name":"Network and cloud security","value":"Strengthen Network And Cloud Defences","valueDescription":"Network and cloud security capabilities contribute to the service’s protection domains and help strengthen defences against evolving threats."},{"name":"Workplace and identity access protection","value":"Protect Workplace And Access","valueDescription":"Workplace protection and identity and access management capabilities support the protection of systems and access, complemented by privileged access management controls."},{"name":"Multi-layered security architecture","value":"Share Intelligence Across Security Layers","valueDescription":"The multi-layered architecture enables intelligence sharing between technology components, supporting a coordinated defence approach."},{"name":"Cyber preparedness and CERT","value":"Support Cyber Preparedness","valueDescription":"Cyber preparedness and CERT capabilities form part of the service’s response offerings."},{"name":"Customer experience-focused defence","value":"Balance Security And Customer Experience","valueDescription":"The approach aims to maintain robust security while supporting a strong customer experience across Santander’s channels."}]},{"name":"Models and data services","anchor":"product-models-and-data-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/data","summary":"Helps the bank use data and analytics to improve customer experiences, develop relevant products and services, and support business growth and operational efficiency.","description":"Santander’s Models and Data services support its strategy to become a data-driven company, using data and analytics to advance business objectives while meeting regulatory expectations for risk models, data management, and governance. The work spans business and customer models, regulatory risk models, fit-for-purpose data, and a cohesive data architecture. Santander also applies advanced analytics, including machine learning and artificial intelligence, and explores generative AI. These activities are carried out with high ethical standards and a focus on protecting data assets, customers, and employees.","pricing":{},"features":[{"name":"Business and customer models","value":"Improve Customer Engagement And Business Growth","valueDescription":"Customer-focused business models support acquisition, engagement, and loyalty, while use cases are selected for their potential to improve customer experience and grow the business."},{"name":"Regulatory risk models","value":"Address Regulatory And Supervisory Expectations","valueDescription":"Models cover credit risk, market risk, capital, and counterparties, supporting applicable regulatory and supervisory expectations."},{"name":"Model development automation","value":"Increase Model Development Efficiency And Quality","valueDescription":"Automating model development through the boxification strategy is intended to improve process efficiency and model quality."},{"name":"Fit-for-purpose data","value":"Provide Data For Specific Business Needs","valueDescription":"Personalized, quality data is designed to meet specific business needs while taking regulatory requirements into account."},{"name":"Customer data architecture","value":"Build A 360-Degree Customer View","valueDescription":"A cohesive architecture connects customer data across countries and businesses to strengthen customer understanding and support more effective offers of relevant products and services."},{"name":"Advanced analytics","value":"Apply Advanced Analytics To Banking Transformation","valueDescription":"Machine learning and artificial intelligence are among the advanced analytics techniques used, with generative AI also being explored."},{"name":"Responsible data governance","value":"Protect Data Assets And Support Responsible Use","valueDescription":"High ethical standards and protection of data assets, customers, and employees guide the work, alongside attention to regulatory expectations for data management and governance."}],"marketCategories":[{"name":"Data Analytics Services","url":"https://nowen.ai/category/data-analytics-services"}]},{"name":"Data center and monitoring services","anchor":"product-data-center-and-monitoring-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/datacenters-and-monitoring","summary":"Keeps customer data and services supported through maintained data centers, continuous monitoring, and coordinated incident response.","description":"Santander operates and maintains data centers that house the computing equipment used to process operations and customer data, supporting service availability. Its Fusion Center monitors digital-channel activity 24/7, 365 days a year, to anticipate and resolve problems. IT operations and cybersecurity teams use real-time metrics and the ORA (Observe, Resolve and Analyse) model, supported by ALMA, Santander’s global observability platform. ALMA reduces alarm noise, uses AI to handle 35% of alerts without human intervention, coordinates technical teams and escalations, and opens virtual rooms. Santander also describes using ALMA to monitor and analyse changes in behavioural patterns. The service includes a follow-the-sun operating model being implemented across centers in Spain, Mexico, and Brazil.","pricing":{},"features":[{"name":"24/7 global monitoring","value":"Anticipate And Resolve Issues","valueDescription":"Continuous monitoring helps teams identify emerging problems and address them before they affect customers."},{"name":"Service availability","value":"Support Service Availability","valueDescription":"The data centers are designed to support the availability of Santander services across a range of circumstances."},{"name":"Twin data center design","value":"Protect Customer Data","valueDescription":"Bunker-format, duplicated centers are intended to help keep customer operational data stored securely."},{"name":"Incident and change resolution","value":"Resolve And Coordinate Operational Issues","valueDescription":"Round-the-clock teams address incidents, changes, and problems using real-time metrics. ALMA filters alarms and automates alert handling, team assignment, escalations, and virtual rooms to support coordinated resolution."},{"name":"Global observability and alert management","value":"Reduce Alert Noise And Monitor Changes","valueDescription":"ALMA reduces disruptive alarms, handles 35% of alerts using AI without human intervention, and supports monitoring and analysis of changes in behavioural patterns."},{"name":"Data center operation and maintenance","value":"Maintain Data Center Operations","valueDescription":"Dedicated operation and maintenance support the ongoing functioning of the data center infrastructure."},{"name":"ORA operating model","value":"Improve Operations Continuously","valueDescription":"The ORA cycle turns monitoring and analysis into knowledge that feeds continuous improvement."},{"name":"Follow-the-sun operating model","value":"Coordinate Operations Across Centers","valueDescription":"The operating model coordinates work between centers in Spain, Mexico, and Brazil as it is implemented."},{"name":"Sustainable data center practices","value":"Reduce Data Center Environmental Impact","valueDescription":"Circular economy processes extend the life of equipment, while solar plants promote renewable energy use and electrical self-sufficiency."}]},{"name":"Software engineering services","anchor":"product-software-engineering-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/software-engineering","summary":"Helps Santander teams reuse shared technology, respond faster to market needs, and deliver software solutions across Group entities.","description":"Santander Digital Services carries out software engineering across Santander Group entities through a platform-based model and specialist Centres of Excellence. Its teams deliver more than 2 million hours of software engineering activities each year across more than 1,000 projects for over 30 entities. Work spans full-stack development, APIs, testing and automation, CRM, data technologies, core banking, customer service platforms, and software infrastructure maintenance and evolution. The approach also includes shared capabilities, global API standards, Agile and continuous integration practices, and the use of AI solutions in software design.","pricing":{},"features":[{"name":"Platform-based software engineering","value":"Reuse Capabilities Across Group Teams","valueDescription":"A shared platform lets teams collaborate and reuse components developed elsewhere in the Group, helping them work more efficiently and respond more quickly to market needs."},{"name":"API-first banking capabilities","value":"Expose Banking Capabilities Through APIs","valueDescription":"Global APIs make banking platform capabilities available in a simple, direct, transparent, and secure manner. They support reusable, on-demand microservices and a more flexible and scalable platform model."},{"name":"Software engineering Centres of Excellence","value":"Deliver Specialist Engineering Across Group Entities","valueDescription":"Specialist centres organize engineering expertise by area and support software projects across Santander Group entities through collaborative working models."},{"name":"Core banking applications","value":"Develop Retail Banking Applications","valueDescription":"Corebanking specialists work on retail banking and its applications across the Group."},{"name":"Full-stack engineering","value":"Build Web, Mobile, And ATM Solutions","valueDescription":"Full-stack teams work across web portals, mobile applications, front-end and back-end systems, APIs, user experience, and ATM self-service."},{"name":"Software testing and automation","value":"Automate Software Testing","valueDescription":"Testing specialists focus on software quality and testing automation."},{"name":"Process automation and AI solutions","value":"Automate Processes And Document Work","valueDescription":"Specialist teams develop process automation, robotics, document management, and AI solutions."},{"name":"Customer service platforms and virtual assistants","value":"Support Contact Centres And Virtual Assistants","valueDescription":"Specialists work on contact centre platforms, customer experience, and virtual assistants."},{"name":"Software infrastructure maintenance and evolution","value":"Maintain And Evolve Software Infrastructure","valueDescription":"Structural Software specialists carry out maintenance and evolution of the bank’s software infrastructure."},{"name":"Agile and continuous integration practices","value":"Apply Agile And Continuous Delivery","valueDescription":"Agile methods, continuous integration, and automated continuous delivery support collaborative engineering and application work."},{"name":"AI-enabled software design","value":"Apply AI In Software Design","valueDescription":"AI solutions are increasingly used in software design, including document automation, machine-learning-based hyper-automation robotics, natural-language coding, and automatic programming."},{"name":"CRM and marketing solutions","value":"Support Group CRM And Marketing","valueDescription":"The Smart CRM team focuses on providing CRM and marketing solutions across the Group."},{"name":"Data applications","value":"Build Global Data Applications","valueDescription":"Data Technologies teams build applications that support data use and management across the Group."}],"marketCategories":[{"name":"Custom Software Development Services","url":"https://nowen.ai/category/custom-software-development-services"}]},{"name":"Intelligent automation services","anchor":"product-intelligent-automation-services","type":"Service","url":"https://www.santanderdigitalservices.com/en/intelligent-automation","summary":"Simplifies operations, enhances customer experiences, and automates repetitive work so teams can focus on creative, higher-value activities.","description":"Santander Digital Services’ process engineering and intelligent automation teams integrate technology into business processes to simplify, automate, and improve operations. They use data-driven methods such as process mining to discover processes objectively, event-driven methods to make process models more flexible and adaptable, and AI and cognitive resources to automate repetitive, time-consuming tasks. The work also supports customer-centered experiences, including simplified omnichannel services, personalization, self-service, and recommendations and actions informed by real-time information.","pricing":{},"features":[{"name":"Hyper-automation","value":"Automate Repetitive Tasks","valueDescription":"Applies AI and cognitive resources to automate repetitive work that would otherwise take time from team members."},{"name":"Automated process discovery","value":"Reveal Existing Processes","valueDescription":"Helps teams understand how processes work by discovering them through data-driven methods such as process mining."},{"name":"Customer-centered experience design","value":"Simplify Customer Journeys","valueDescription":"Supports clear, simplified customer experiences through one-click sales models and transparent omnichannel services."},{"name":"Event-driven process modeling","value":"Adapt Process Models","valueDescription":"Uses event-driven process modeling to support more flexible, adaptable processes centered on customers."},{"name":"Higher-value team contribution","value":"Free Teams For Creative Work","valueDescription":"Reduces the time teams spend on repetitive tasks so they can contribute to creative and innovation-focused work."},{"name":"Customer personalization","value":"Tailor Customer Experiences","valueDescription":"Helps scale personalized experiences designed around individual customer needs."},{"name":"Self-service process design","value":"Enable Customer Self-Service","valueDescription":"Supports processes that let customers complete tasks themselves through self-service capabilities."},{"name":"Real-time recommendations and actions","value":"Inform Timely Recommendations And Actions","valueDescription":"Combines automation with real-time information to support recommendations and actions within processes."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://santanderdigitalservices.com","text":"Santander Digital Services"},{"url":"https://www.santanderdigitalservices.com/en/cloud","text":"Cloud transformation services"},{"url":"https://www.santanderdigitalservices.com/en/cyber","text":"Cybersecurity services"},{"url":"https://www.santanderdigitalservices.com/en/data","text":"Models and data services"},{"url":"https://www.santanderdigitalservices.com/en/datacenters-and-monitoring","text":"Data center and monitoring services"},{"url":"https://www.santanderdigitalservices.com/en/software-engineering","text":"Software engineering services"},{"url":"https://www.santanderdigitalservices.com/en/intelligent-automation","text":"Intelligent automation services"}]}