{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/reputation-com","markdownUrl":"https://nowen.ai/agents/reputation-com.md","jsonUrl":"https://nowen.ai/agents/reputation-com.json","name":"Reputation.com, Inc.","nickname":"Reputation","website":"https://www.reputation.com","location":"San Ramon, CA, United States","address":{"city":"San Ramon","state":"CA","country":"United States"},"industry":"Reputation Management","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:55:15.271Z","summary":"Reputation.com is a leading provider of AI-native reputation management software that helps organizations monitor, analyze, and act on customer feedback to improve trust and visibility.","description":"Reputation is a leading provider of AI-native reputation management software that helps organizations monitor, analyze, and act on customer feedback to improve trust and online presence. The platform aggregates signals from reviews, listings, surveys, and other sources across locations to generate actionable insights and prioritized actions that enhance the customer experience and strengthen connections with the communities they serve.","mission":"To lead Reputation Experience Management by turning signals into actionable insights that improve customer experiences, strengthen brand presence, and connect organizations with the communities they serve.","directory":{"industryName":"Reputation Management","agentCount":17,"indexable":true,"hubUrl":"https://nowen.ai/industry/reputation-management"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/reputation-com","label":"Apply to Reputation.com, Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Reputation Platform","type":"Platform","url":"https://reputation.com/platform","summary":"Enhances customer experience by unifying reputation signals and providing actionable insights for multi-location management.","description":"An AI-native reputation management platform that connects signals from reviews, listings, surveys, and other sources to deliver actionable insights and drive improvements across locations. It also includes comprehensive support services such as platform setup, guided work, and managed execution across multiple locations.","pricing":{},"features":[{"name":"Reputation IQ","value":"Get Instant Insights","valueDescription":"Utilize natural language queries to obtain immediate answers regarding customer feedback and operational performance."},{"name":"Professional Services","value":"Launch Successfully","valueDescription":"Ensures a smooth setup by managing all aspects of implementation, leading to rapid and effective deployment."},{"name":"Insights","value":"Understand Customer Sentiment","valueDescription":"Leverage AI-driven analytics to uncover sentiments and patterns in customer feedback, leading to informed decision-making and better customer experiences."},{"name":"Reviews","value":"Enhance Online Trust","valueDescription":"Increase the quantity and quality of reviews while ensuring quick, thoughtful responses to customer feedback, fostering trust and loyalty."},{"name":"Expert Services","value":"Gain Actionable Insights","valueDescription":"Provides a clear pathway to improve customer experience by offering tailored recommendations based on customer feedback."},{"name":"Actions","value":"Streamline Issue Resolution","valueDescription":"Automatically route feedback and issues to relevant teams for timely resolution, ensuring a faster response time and improved customer satisfaction."},{"name":"Surveys","value":"Gather Customer Feedback","valueDescription":"Collect valuable insights through customer surveys that guide improvements and help meet customer expectations."},{"name":"Managed Services","value":"Maintain Brand Presence","valueDescription":"Ensures continuous engagement and management of your brand's reputation, allowing your team to focus on strategic initiatives."},{"name":"Listings","value":"Maintain Accurate Listings","valueDescription":"Ensure all location information is correct across platforms, enhancing visibility and helping customers easily find your business."},{"name":"Social","value":"Engage on Social Media","valueDescription":"Manage interactions and brand presence on social platforms efficiently, amplifying customer engagement and satisfaction."}]},{"name":"GEO Readiness Report","type":"Service","url":"https://geo-readiness-audit.reputation.com/","summary":"Enhance your brand's visibility and trustworthiness in AI-driven search results.","description":"Free, personalized brand analysis to see how reviews, listings, search, and local data shape your AI presence.","pricing":{},"features":[{"name":"Brand Analysis for AI Presence","value":"Understand Your AI Visibility","valueDescription":"This feature enables you to gain insights into how your brand is perceived in AI-generated environments, allowing you to make informed decisions on improving your digital footprint."},{"name":"Prioritized Next Steps","value":"Actionable Insights for Improvement","valueDescription":"Receive tailored recommendations to enhance your visibility factors and address gaps in customer trust, making your brand more discoverable."},{"name":"AI-Centric Analysis","value":"Optimize for AI Searches","valueDescription":"Understand AI algorithms’ perspectives on your brand, allowing you to adjust your strategies to better align with AI-driven search behaviors."},{"name":"Comprehensive Review Integration","value":"Unified Customer Feedback","valueDescription":"This feature provides a holistic view of customer opinions, helping you to refine your services and strengthen your online reputation across multiple platforms."}]}],"audiences":[],"segments":[{"name":"Online reputation management","description":"Monitoring and management of online reputation, reviews, and brand perception to protect and improve trust.","size":5.99,"cagr":15.5,"color":1,"productNames":["Reputation Platform","GEO Readiness Report"],"methodology":"Estimate uses enterprise-focused market reports in the search results that place the enterprise/overall reputation management market near USD 6.0 billion in 2026 with mid-teens CAGR (~15.5%). Multiple industry research firms (Future Market Insights, Fact.MR, MarketResearchFuture) report 2024–2026 market sizes around USD 5–6.5 billion and forecast high growth driven by AI-powered monitoring, social listening, and regulatory/compliance demand. A narrower “services” estimate (Business Research Insights) reports a much smaller services-only figure (~USD 0.37B), indicating scope differences; the recommended estimate reflects the broader enterprise/software market rather than the narrowly defined services subsegment.","citations":[{"url":"https://www.futuremarketinsights.com/reports/enterprise-internet-reputation-management-market","text":"Industry Size (2026) USD 5.99 Bn"},{"url":"https://www.factmr.com/report/enterprise-internet-reputation-management-market","text":"Estimated Value(2026): 6.1 Bn"},{"url":"https://www.marketresearchfuture.com/reports/reputation-management-software-market-31821","text":"As per Market Research Future analysis, the Reputation Management Software Market was estimated at 5.801 USD Billion in 2024."},{"url":"https://www.businessresearchinsights.com/market-reports/online-reputation-management-services-market-103046","text":"In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion."}]},{"name":"Local search and listings management","description":"Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.","size":4.4,"cagr":10.1,"color":2,"productNames":["Reputation Platform","GEO Readiness Report"],"methodology":"Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.","citations":[{"url":"https://www.360iresearch.com/library/intelligence/local-listing-management-software","text":"The Local Listing Management Software Market size was estimated at USD 5.14 billion in 2025 ... CAGR 9.65% to reach USD 9.81 billion by 2032."},{"url":"https://www.wiseguyreports.com/reports/local-listing-management-software-market","text":"The Local Listing Management Software Market is expected to grow from 3,660 USD Million in 2025 to 10 USD Billion by 2035, at a CAGR of 10.6%."}]},{"name":"Feedback analytics and insight extraction","description":"Automated text and sentiment analysis, AI-driven summarisation, trend identification, and dashboards to surface actionable insights from unstructured feedback.","size":16.03,"cagr":15.5,"color":3,"productNames":["Reputation Platform","GEO Readiness Report"],"methodology":"Estimate anchored to survey & feedback management software market data (closest match to feedback analytics and insight extraction). Credence Research reports ~USD 16.03B (2024) and 15.5% CAGR; broader customer-analytics and CX-analytics reports show a larger adjacent market (USD 12.6–24.85B) with higher CAGRs (14.5–19.5%). Smaller, narrowly defined customer feedback software estimates (~USD 2.28B) indicate segmentation variance. Based on the direct survey/feedback market figure and adjacent-market ranges, the segment is estimated at ~USD 16.03B with ~15.5% CAGR potential.","citations":[{"url":"https://www.credenceresearch.com/report/survey-and-feedback-management-software-market","text":"Survey and Feedback Management Software Market Size 2024 USD 16,027.6 million; CAGR 15.50%."},{"url":"https://www.fortunebusinessinsights.com/customer-analytics-market-116277","text":"Global customer analytics market size was valued at USD 24.85 billion in 2025; CAGR 19.48%."},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size $12.6 Billion; CAGR (2025 - 2035) 14.52%."},{"url":"https://www.businessresearchinsights.com/market-reports/customer-feedback-software-market-101965","text":"Customer Feedback Software Market estimated at USD 2.28 Billion in 2026; CAGR 13.2% (to 2035)."}]},{"name":"Reputation and review management","description":"Collecting, moderating, displaying, analyzing, and responding to customer reviews across locations and channels, including AI-assisted responses, review widgets, and review page experiences to build trust and improve ratings.","size":6,"cagr":15,"color":4,"productNames":["Reputation Platform"],"methodology":"I used multiple market reports in the provided search results covering adjacent categories (enterprise reputation management, reputation/review management software, and feedback & reviews management). FutureMarketInsights and Fact.MR both place the enterprise reputation market around USD 6.0–6.1 billion in 2026 with a ~15.5% CAGR; MarketResearchFuture reports a slightly lower software-focused estimate (~USD 5.8B in 2024, 11.5% CAGR). The Business Research Company’s feedback-and-reviews software estimate is larger (USD 16.7B in 2025) and indicates higher near-term growth; BusinessResearchInsights gives a smaller services-only figure (USD 0.37B in 2026). To represent the review-and-review-management segment described (review collection, moderation, widgets, AI responses), I selected a central estimate near the enterprise/software consensus (~USD 6.0B in the mid-2020s) and a growth potential of ~15% CAGR consistent with FMI/Fact.MR projections and other higher-growth estimates.","citations":[{"url":"https://www.futuremarketinsights.com/reports/enterprise-internet-reputation-management-market","text":"Industry Size (2026) USD 5.99 Bn; CAGR (2026 to 2036) 15.5%."},{"url":"https://www.factmr.com/report/enterprise-internet-reputation-management-market","text":"Estimated Value(2026): 6.1 Bn; CAGR (2026 - 2036): 15.5%."},{"url":"https://www.marketresearchfuture.com/reports/reputation-management-software-market-31821","text":"2024 Market Size $5.8 Billion; CAGR (2025 - 2035) 11.54%."},{"url":"https://www.thebusinessresearchcompany.com/report/feedback-and-reviews-management-software-global-market-report","text":"Market size $16.73 billion in 2025; expected to grow to $19.56 billion in 2026 (CAGR signals ~14%+ in forecast)."},{"url":"https://www.businessresearchinsights.com/market-reports/online-reputation-management-services-market-103046","text":"In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion; CAGR of 14.69% (2026–2035)."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.reputation.com","text":"Reputation.com, Inc."},{"url":"https://reputation.com/platform","text":"Reputation Platform"},{"url":"https://geo-readiness-audit.reputation.com/","text":"GEO Readiness Report"},{"url":"https://www.futuremarketinsights.com/reports/enterprise-internet-reputation-management-market","text":"Industry Size (2026) USD 5.99 Bn"},{"url":"https://www.factmr.com/report/enterprise-internet-reputation-management-market","text":"Estimated Value(2026): 6.1 Bn"},{"url":"https://www.marketresearchfuture.com/reports/reputation-management-software-market-31821","text":"As per Market Research Future analysis, the Reputation Management Software Market was estimated at 5.801 USD Billion in 2024."},{"url":"https://www.businessresearchinsights.com/market-reports/online-reputation-management-services-market-103046","text":"In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion."},{"url":"https://www.360iresearch.com/library/intelligence/local-listing-management-software","text":"The Local Listing Management Software Market size was estimated at USD 5.14 billion in 2025 ... CAGR 9.65% to reach USD 9.81 billion by 2032."},{"url":"https://www.wiseguyreports.com/reports/local-listing-management-software-market","text":"The Local Listing Management Software Market is expected to grow from 3,660 USD Million in 2025 to 10 USD Billion by 2035, at a CAGR of 10.6%."},{"url":"https://www.credenceresearch.com/report/survey-and-feedback-management-software-market","text":"Survey and Feedback Management Software Market Size 2024 USD 16,027.6 million; CAGR 15.50%."},{"url":"https://www.fortunebusinessinsights.com/customer-analytics-market-116277","text":"Global customer analytics market size was valued at USD 24.85 billion in 2025; CAGR 19.48%."},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size $12.6 Billion; CAGR (2025 - 2035) 14.52%."},{"url":"https://www.businessresearchinsights.com/market-reports/customer-feedback-software-market-101965","text":"Customer Feedback Software Market estimated at USD 2.28 Billion in 2026; CAGR 13.2% (to 2035)."},{"url":"https://www.thebusinessresearchcompany.com/report/feedback-and-reviews-management-software-global-market-report","text":"Market size $16.73 billion in 2025; expected to grow to $19.56 billion in 2026 (CAGR signals ~14%+ in forecast)."}]}