{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/plivo-com","markdownUrl":"https://nowen.ai/agents/plivo-com.md","jsonUrl":"https://nowen.ai/agents/plivo-com.json","name":"Plivo, Inc.","nickname":"Plivo","website":"https://www.plivo.com","location":"Austin, Texas, United States","address":{"city":"Austin","state":"Texas","country":"United States"},"industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:49:39.606Z","summary":"Plivo is a global enterprise-grade communications platform that helps businesses automate and scale customer engagement.","description":"Plivo is a global, enterprise-grade communications platform that enables businesses to automate, scale, and optimize customer engagement. It provides AI-enabled agents, messaging, and voice capabilities through a secure cloud infrastructure, serving organizations worldwide and powering billions of interactions every month.","mission":"Our mission is to simplify customer engagement","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"products":[{"name":"AI Agent Platform","type":"Platform","url":"https://www.plivo.com/ai-agents/","summary":"Create and deploy intelligent voice AI agents for seamless customer engagement.","description":"A platform to design, deploy, and manage AI agents that understand, act, and deliver results at scale. It enables brand-aligned personalities, training on your knowledge sources, actions in connected systems, and seamless integrations with popular CRMs and tools, plus multi-language support and interactive, branded chat experiences.","pricing":{},"features":[{"name":"AI Actions","value":"Automate Customer Interactions","valueDescription":"Increase efficiency by allowing AI agents to handle various tasks without human intervention, thus enhancing productivity."},{"name":"Knowledge Sources Training","value":"Ensure Accurate Responses","valueDescription":"Equip agents to deliver the most relevant answers based on comprehensive training on your content."},{"name":"Brand Personality","value":"Enhance Brand Consistency","valueDescription":"Ensure that every interaction is aligned with your brand identity, improving customer engagement and loyalty."},{"name":"Integrations with CRMs and Apps","value":"Seamless Integration","valueDescription":"Easily connect your AI agents to existing business workflows, facilitating better data flow and communication."},{"name":"Real-Time Sentiment Understanding","value":"Improve Customer Relations","valueDescription":"Automatically adapt to customer emotions, allowing for a more personalized interaction."},{"name":"Lead Qualification and Appointment Scheduling","value":"Qualify Leads and Schedule Automatically","valueDescription":"Enhance sales efficiency by qualifying leads and scheduling appointments automatically, reducing human error and improving conversion rates."},{"name":"Branded Chat Interface","value":"Create Consistent User Experience","valueDescription":"Design engaging interfaces that reflect your brand, leading to greater user satisfaction."},{"name":"Interactive Messaging Features","value":"Engage Customers Effectively","valueDescription":"Utilize diverse messaging formats to capture attention and provide valuable interactions."},{"name":"Multi-Language Support","value":"Expand Global Reach","valueDescription":"Serve a diverse customer base by engaging users in their preferred language."},{"name":"Persistent Conversations","value":"Enhance User Experience","valueDescription":"Help users resume conversations seamlessly, improving overall satisfaction and engagement."}]},{"name":"Messaging API","type":"Product","url":"https://www.plivo.com/sms/overview/","summary":"Effortlessly communicate globally with a scalable SMS API for all messaging needs.","description":"Global SMS API platform for OTPs, notifications, and marketing campaigns with direct carrier connections and country coverage across 190+ countries. It supports high throughput (up to 10K messages/second) with sub-3-second delivery, built-in fraud prevention, and support for promotional and transactional messaging.","pricing":{},"features":[{"name":"Global Coverage with Direct Carriers","value":"Reach Customers Worldwide","valueDescription":"Send messages seamlessly to customers across the globe through a reliable network of direct carrier connections."},{"name":"High Throughput and Low Latency","value":"Deliver Messages Quickly","valueDescription":"Enjoy rapid message delivery and scale communications to handle high traffic effortlessly."},{"name":"Fraud Prevention","value":"Block Spam Messages","valueDescription":"Utilize machine learning to automatically screen messages and protect your users from fraudulent content."},{"name":"OTP and Verification Messaging","value":"Secure User Access","valueDescription":"Implement one-time passwords for enhanced security during user authentication and critical actions."},{"name":"Abandoned Cart Campaigns","value":"Recover Abandoned Carts","valueDescription":"Automatically engage customers who leave items in their cart, encouraging them to complete their purchases."},{"name":"Promotional and Loyalty Campaigns","value":"Engage Customers Effectively","valueDescription":"Run impactful promotional campaigns that enhance customer engagement and drive sales."},{"name":"Message Delivery Reporting","value":"Monitor Message Performance","valueDescription":"Gain insights into message delivery rates and troubleshoot issues with actionable analytics."}]},{"name":"Voice API","type":"Product","url":"https://www.plivo.com/voice/overview/","summary":"Automates voice interactions for scheduling, support, and lead management with AI-driven solutions.","description":"Programmable voice API to build voice experiences including calls, IVR, and conferencing, backed by enterprise-grade telephony infrastructure. It enables voice AI agents for lead qualification, appointment scheduling, and order tracking, with a no-code agent builder and brand-friendly voices.","pricing":{},"features":[{"name":"Brand Voice Configuration","value":"Customize Brand Voice","valueDescription":"Align voice interactions with your brand identity, enhancing customer engagement through personalized communication."},{"name":"Context-Aware Voice Interactions","value":"Personalize Interactions","valueDescription":"Deliver tailored customer experiences by remembering past interactions, improving overall service quality."},{"name":"Voice AI Agents for Customer Interactions","value":"Empower Customer Interaction","valueDescription":"Harness AI capabilities for 24/7 customer support, handling queries and tasks efficiently without human intervention."},{"name":"No-Code Voice Agent Builder","value":"Build Agents Without Coding","valueDescription":"Deploy voice agents quickly with an intuitive interface, allowing teams to focus on outcomes rather than technical implementation."},{"name":"Real-Time Audio Streaming","value":"Enable Real-Time Streaming","valueDescription":"Support various real-time applications by streaming audio effectively for instant processing and response."},{"name":"Automate Payment Follow-Ups","value":"Automate Payment Follow-Ups","valueDescription":"Improve cash flow by automatically reminding customers of due payments, offering them multiple convenient options."}]},{"name":"SIP Trunking","type":"Product","url":"https://www.plivo.com/sip-trunking/","summary":"Connect AI agents to phone numbers with seamless call handling globally.","description":"Enterprise-grade SIP trunking delivering scalable voice connectivity to PBX/UCaaS, backed by a cloud carrier network with global reach and direct carrier connections.","pricing":{},"features":[{"name":"Direct PSTN Connectivity","value":"Connect Directly To PSTN","valueDescription":"Allows direct call routes enabling efficient PSTN use without reliance on intermediaries."},{"name":"Global Carrier Network","value":"Reach 190+ Countries","valueDescription":"Facilitates voice calls to and from numerous countries, ensuring extensive reach for businesses."},{"name":"Scalable Concurrent Calls","value":"Support Unlimited Calls","valueDescription":"Enables organizations to handle extensive concurrent calling, essential for high-volume operations."},{"name":"PBX/UCaaS Integration","value":"Integrate Seamlessly","valueDescription":"Embraces existing telephony infrastructure for easy integration, allowing for quick deployment."},{"name":"Secure Trunking","value":"Ensure Enhanced Security","valueDescription":"Provides secure communications for all calls, safeguarding against potential vulnerabilities."},{"name":"Automatic Failover","value":"Enhance Call Reliability","valueDescription":"Automatically reroutes calls if the primary endpoint is unresponsive, ensuring consistent service."}]},{"name":"Phone Numbers","type":"Product","url":"https://www.plivo.com/phone-numbers/","summary":"Instantly buy local, mobile, and toll-free numbers in over 50 countries.","description":"Global number provisioning for inbound calls across local, toll-free, and mobile numbers with broad coverage and direct carrier relationships for reliable connectivity.","pricing":{},"features":[{"name":"Broad Inbound Coverage","value":"Reach Customers In 190+ Countries","valueDescription":"Benefit from extensive coverage that allows your business to connect with customers worldwide."},{"name":"Global Number Provisioning","value":"Provision Numbers Instantly","valueDescription":"Quickly obtain local and toll-free numbers to establish a presence in various markets."},{"name":"Porting and Direct Relationships","value":"Seamlessly Port Existing Numbers","valueDescription":"Facilitate the transition of existing phone numbers to Plivo with ease and reliability."},{"name":"High Quality Standards","value":"Ensure Call Quality","valueDescription":"Deliver high-quality call experiences with processes tailored for reliability."},{"name":"Instant Activation","value":"Activate Numbers Instantly","valueDescription":"Leverage quick activation processes that enable immediate utilization of purchased numbers."},{"name":"Messaging Numbers","value":"Engage Through Messaging","valueDescription":"Utilize messaging capabilities that enhance customer engagement via SMS and MMS."}]},{"name":"Audio Streaming","type":"Product","url":"https://www.plivo.com/audio-streaming/","summary":"Empower voice applications with seamless audio streaming for real-time AI interactions.","description":"Real-time audio streaming service enabling live transcription and AI-powered processing via WebSocket.","pricing":{},"features":[{"name":"AI-Powered Processing","value":"Automate Voice Analysis","valueDescription":"Utilize AI capabilities to analyze and respond to customer queries dynamically, improving conversation quality."},{"name":"Real-Time WebSocket Streaming","value":"Stream Audio Live","valueDescription":"Facilitate real-time audio communication between callers and AI agents, providing instantaneous feedback."},{"name":"Live Transcription","value":"Enhance Data Accessibility","valueDescription":"Instantly convert speech to text, enabling immediate insights and better record-keeping."},{"name":"Low Latency Performance","value":"Achieve Fast Response Times","valueDescription":"Ensure minimal delay in audio processing, enabling smooth and natural conversations."},{"name":"Sound Clarity Enhancement","value":"Ensure Audio Clarity","valueDescription":"Reduce background noise for improved clarity in conversations, enhancing user experience."}]},{"name":"WhatsApp API","type":"Product","url":"https://www.plivo.com/whatsapp/overview/","summary":"Streamline customer engagement with WhatsApp API, enabling AI interactions and rich communication.","description":"WhatsApp Business solution delivering AI-powered chat and voice agents, rich media messaging, and interactive elements; supports branded and verified business profiles, WhatsApp calling (beta), and multi-language support.","pricing":{},"features":[{"name":"Branded and Verified Profile","value":"Build Trust With Verification","valueDescription":"Gain customer confidence with a verified business profile that showcases your brand's legitimacy."},{"name":"WhatsApp AI Agents","value":"Automate Customer Interactions","valueDescription":"Leverage AI technology to handle customer conversations 24/7, optimizing response times and engagement."},{"name":"Multi-Language Support","value":"Engage Diverse Customers","valueDescription":"Reach a broader audience by communicating in their preferred language, enhancing user experience."},{"name":"Rich Media and Interactive Messages","value":"Enhance Engagement","valueDescription":"Utilize rich media to create visually appealing messages that capture customer attention and drive interaction."},{"name":"WhatsApp Calling (Beta)","value":"Initiate Voice Conversations","valueDescription":"Start voice calls directly from WhatsApp chats, enhancing communication possibilities with your customers."},{"name":"High Delivery Rates","value":"Maximize Message Reach","valueDescription":"Count on superior delivery performance to ensure your messages reach your customers effectively."}]},{"name":"RCS API","type":"Product","url":"https://www.plivo.com/rcs/","summary":"Engage customers with branded, interactive messaging that drives conversions and boosts engagement.","description":"RCS API enabling branded, interactive messaging with rich cards, carousels, and interactive buttons, plus verified sender support.","pricing":{},"features":[{"name":"Branded Interactive Messages","value":"Enhance Engagement","valueDescription":"Use rich media and branding to create more appealing conversations, leading to better customer interactions."},{"name":"Verified Sender","value":"Enhance Trust","valueDescription":"Verified sender profiles build trust with customers, leading to higher engagement rates."},{"name":"Interactive Elements","value":"Facilitate Instant Responses","valueDescription":"Empower customers to act in real-time through suggested actions, enhancing their overall experience."},{"name":"Track Reads & Clicks","value":"Measure Engagement","valueDescription":"Analyze customer interactions to optimize messaging strategies for better results."},{"name":"Rich Media Support","value":"Create Visual Impact","valueDescription":"Use rich media to convey messages more effectively, creating visually engaging content that captures attention."}]}],"audiences":[],"segments":[{"name":"Conversational AI for customer service","description":"Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.","size":13,"cagr":25,"color":1,"productNames":["AI Agent Platform","Voice API","Audio Streaming","WhatsApp API"],"methodology":"Multiple industry reports place the conversational/AI-for-customer-service market in the mid‑2020s at roughly USD 12–15 billion. Forecast CAGRs from these sources range ~21%–26%; a consolidated growth potential of ~25% CAGR aligns with the majority of reports and projections to late‑2020s/2030s.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"Market size valued at USD 12.06 billion in 2024; projected USD 47.82 billion by 2030; CAGR 25.8%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"Conversational AI market valued at USD 14.79 billion in 2025; CAGR 21.00% (2026–2034)."},{"url":"https://www.polarismarketresearch.com/press-releases/ai-for-customer-service-market","text":"Market size 2024: USD 12.10 billion; CAGR 25.6% (2025–2034); 2034 forecast USD 117.87 billion."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"Market valued at USD 12.58 billion in 2024; expected USD 73.99 billion by 2032; CAGR 24.92%."}]},{"name":"Conversational messaging and commerce","description":"Support two-way, rich messaging and commerce experiences on messaging apps to enable conversational engagement and transactional workflows.","size":12.67,"cagr":14.7,"color":2,"productNames":["Messaging API","RCS API","WhatsApp API"],"methodology":"Estimate derived from multiple market reports in the provided searchResults. Reported 2025 market sizes range ~8.8–17.6 billion USD (FMI, Fortune, InsightAce, HTF); the unweighted average is ~12.7 billion USD. Reported CAGRs cluster between ~13.4% and 16.0% (FMI 14.8%, Fortune 13.38%, InsightAce 16.0%); HTF’s 23.1% is treated as an outlier. Combined consensus CAGR ≈ 14.7%.","citations":[{"url":"https://www.futuremarketinsights.com/reports/conversational-commerce-market","text":"Market Size (2025)USD 8.8 Billion; CAGR (2026–2036)14.8%."},{"url":"https://www.fortunebusinessinsights.com/conversational-commerce-market-111349","text":"The global conversational commerce market size was valued at USD 12.77 billion in 2025; CAGR of 13.38% during forecast period."},{"url":"https://www.insightaceanalytic.com/report/conversational-commerce-market-/1946","text":"Conversational Commerce Market Size is valued at 9.50 billion in 2025 and is predicted to reach 41.34 billion by 2035 at a 16.0% CAGR."},{"url":"https://www.htfmarketinsights.com/report/4364248-conversational-commerce-market","text":"Valued at 17.6 billion (2025); CAGR: 23.10% (forecast to 2033)."}]},{"name":"Programmable voice APIs","description":"API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.","size":3.2,"cagr":15.4,"color":3,"productNames":["SIP Trunking","Voice API","Phone Numbers","Audio Streaming"],"methodology":"Estimate uses voice-API / programmable-voice market reports in searchResults. I use MarketIntelo’s Voice API figure ($3.2B, 2025) and its 15.4% CAGR as the primary match for API-first programmable voice. Broader adjacent markets (programmable voice, speech/voice recognition, speech-to-text, voice & language intelligence) report larger sizes and higher CAGRs (≈19–21%), indicating upside and validating a high-growth profile (mid-to-high teens CAGR).","citations":[{"url":"https://marketintelo.com/report/voice-api-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $12.8 billion by 2034, CAGR 15.4%."},{"url":"https://growthmarketreports.com/report/programmable-voice-market","text":"Global programmable voice market size reached USD 6.4 billion in 2024; projected CAGR of 20.1% to 2033."},{"url":"https://www.marketsandmarkets.com/Market-Reports/speech-voice-recognition-market-202401714.html","text":"Speech and voice recognition market valued at USD 9.66 billion in 2025; projected USD 23.11 billion by 2030, CAGR 19.1%."},{"url":"https://www.fortunebusinessinsights.com/speech-to-text-api-market-102781","text":"Speech-to-text API market size was valued at USD 4.66 billion in 2025; CAGR 20.66% (2026–2034)."},{"url":"https://www.precedenceresearch.com/voice-and-language-intelligence-market","text":"Voice and language intelligence market size USD 20.10 billion in 2025; CAGR 21.85% (2026–2035)."}]},{"name":"Identity verification and authentication","description":"Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.","size":1.7,"cagr":14.5,"color":4,"productNames":["Messaging API","Phone Numbers"],"methodology":"Estimated from global identity/digital identity verification market figures in the search results (2023–2026 references) and applying a telecom-based verification & 2FA API share (~8–10%) of the overall market. Example: Juniper’s $18.8B market size for 2026 multiplied by a ~9% share yields ≈ $1.7B for telecom-based verification APIs. Growth potential aligned with reported industry CAGRs (13.5–15.6%); telecom-delivered verification expected to track slightly below/near overall market due to strong CPaaS and regulatory demand, so ~14.5% CAGR is used.","citations":[{"url":"https://www.juniperresearch.com/research/fintech-payments/identity/digital-identity-verification-research-report/","text":"Digital identity verification market size in 2026 $18.8bn"},{"url":"https://www.marketsandmarkets.com/Market-Reports/identity-verification-market-178660742.html","text":"Market Size Value in 2024: USD 12.49 Billion"},{"url":"https://www.fortunebusinessinsights.com/identity-verification-market-106468","text":"The global identity verification market size was valued at USD 13.75 billion in 2025."},{"url":"https://www.zionmarketresearch.com/report/digital-identity-verification-market","text":"The global digital identity verification market size was evaluated at $11.4 billion in 2023."},{"url":"https://www.strategyand.pwc.com/jp/ja/publications/digital-identity-e.pdf","text":"The global digital ID market is predicted to be worth approximately US$ 33 billion in 2025."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.plivo.com","text":"Plivo, Inc."},{"url":"https://www.plivo.com/ai-agents/","text":"AI Agent Platform"},{"url":"https://www.plivo.com/sms/overview/","text":"Messaging API"},{"url":"https://www.plivo.com/voice/overview/","text":"Voice API"},{"url":"https://www.plivo.com/sip-trunking/","text":"SIP Trunking"},{"url":"https://www.plivo.com/phone-numbers/","text":"Phone Numbers"},{"url":"https://www.plivo.com/audio-streaming/","text":"Audio Streaming"},{"url":"https://www.plivo.com/whatsapp/overview/","text":"WhatsApp API"},{"url":"https://www.plivo.com/rcs/","text":"RCS API"},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"Market size valued at USD 12.06 billion in 2024; projected USD 47.82 billion by 2030; CAGR 25.8%."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"Conversational AI market valued at USD 14.79 billion in 2025; CAGR 21.00% (2026–2034)."},{"url":"https://www.polarismarketresearch.com/press-releases/ai-for-customer-service-market","text":"Market size 2024: USD 12.10 billion; CAGR 25.6% (2025–2034); 2034 forecast USD 117.87 billion."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"Market valued at USD 12.58 billion in 2024; expected USD 73.99 billion by 2032; CAGR 24.92%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-commerce-market","text":"Market Size (2025)USD 8.8 Billion; CAGR (2026–2036)14.8%."},{"url":"https://www.fortunebusinessinsights.com/conversational-commerce-market-111349","text":"The global conversational commerce market size was valued at USD 12.77 billion in 2025; CAGR of 13.38% during forecast period."},{"url":"https://www.insightaceanalytic.com/report/conversational-commerce-market-/1946","text":"Conversational Commerce Market Size is valued at 9.50 billion in 2025 and is predicted to reach 41.34 billion by 2035 at a 16.0% CAGR."},{"url":"https://www.htfmarketinsights.com/report/4364248-conversational-commerce-market","text":"Valued at 17.6 billion (2025); CAGR: 23.10% (forecast to 2033)."},{"url":"https://marketintelo.com/report/voice-api-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $12.8 billion by 2034, CAGR 15.4%."},{"url":"https://growthmarketreports.com/report/programmable-voice-market","text":"Global programmable voice market size reached USD 6.4 billion in 2024; projected CAGR of 20.1% to 2033."},{"url":"https://www.marketsandmarkets.com/Market-Reports/speech-voice-recognition-market-202401714.html","text":"Speech and voice recognition market valued at USD 9.66 billion in 2025; projected USD 23.11 billion by 2030, CAGR 19.1%."},{"url":"https://www.fortunebusinessinsights.com/speech-to-text-api-market-102781","text":"Speech-to-text API market size was valued at USD 4.66 billion in 2025; CAGR 20.66% (2026–2034)."},{"url":"https://www.precedenceresearch.com/voice-and-language-intelligence-market","text":"Voice and language intelligence market size USD 20.10 billion in 2025; CAGR 21.85% (2026–2035)."},{"url":"https://www.juniperresearch.com/research/fintech-payments/identity/digital-identity-verification-research-report/","text":"Digital identity verification market size in 2026 $18.8bn"},{"url":"https://www.marketsandmarkets.com/Market-Reports/identity-verification-market-178660742.html","text":"Market Size Value in 2024: USD 12.49 Billion"},{"url":"https://www.fortunebusinessinsights.com/identity-verification-market-106468","text":"The global identity verification market size was valued at USD 13.75 billion in 2025."},{"url":"https://www.zionmarketresearch.com/report/digital-identity-verification-market","text":"The global digital identity verification market size was evaluated at $11.4 billion in 2023."},{"url":"https://www.strategyand.pwc.com/jp/ja/publications/digital-identity-e.pdf","text":"The global digital ID market is predicted to be worth approximately US$ 33 billion in 2025."}]}