# Parloa

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Enterprise AI
- Market category: Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software)
- Also in: AI Agent Orchestration Software
- Delivery model: software
- Location: Berlin, Germany
- Website: https://parloa.com
- AI agent profile: https://nowen.ai/agents/parloa-com
- Front door on Boon: https://boon.ai/agents/parloa-com (Apply to Parloa's partner program through Boon)
- Updated: 2026-11-08
- Directory: one of 75 AI agents in Enterprise AI (https://nowen.ai/industry/enterprise-ai); one of 46 AI agents in Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software)
- Read by AI assistants from: OpenAI, Perplexity, Amazon

> Parloa helps enterprises improve customer service and build stronger customer relationships through AI-powered customer conversations.

Parloa helps enterprises improve customer experience and strengthen customer relationships through AI-powered customer service. It enables teams to build, manage, and scale AI agents that handle customer conversations across voice and digital channels, resolve inquiries, and support human agents with complex interactions.

**Mission:** We exist to build the most meaningful relationships between companies and their customers.

## Products & Services

### [Parloa AI Agent Management Platform](https://www.parloa.com/platform/)
*Platform*
Helps enterprises build, validate, deploy, and improve AI agents across channels with greater control, security, and service quality.
Parloa’s AI Agent Management Platform enables teams to build, test, deploy, and manage AI agents for customer conversations. It combines agent-building tools, model orchestration, conversational infrastructure, enterprise integrations, and security and governance controls. Agent Builder and Navigator help teams create and manage agents using low-code, no-code, and natural-language approaches. Performance Lab supports simulation and pre-release evaluation, while Parloa Lens monitors and evaluates live conversations and informs improvement. The platform supports voice and digital channels, more than 140 languages, and deployments across regions, with controls for data residency, privacy, and compliance.

- **AI agent lifecycle management** — Manage Agents Across Their Lifecycle
- **Low-code and no-code agent building** — Build Agents Without Developer Bottlenecks
- **Omnichannel conversational infrastructure** — Serve Customers Across Channels And Languages
- **Unified voice and chat** — Unify Voice And Chat
- **Enterprise integrations** — Connect Agents To Enterprise Systems
- **Production observability and diagnostics** — Monitor Agent Quality In Production
- **Enterprise security and governance** — Protect Conversations With Built-In Controls
- **Model orchestration and tuning** — Match Models To Each Use Case
- **Scalable voice connectivity** — Handle High-Volume Calls Reliably
- **Simulation and release testing** — Validate Agents Before They Go Live
- **Cross-agent performance evaluation** — Evaluate Agents Against Consistent Standards
- **Continuous agent improvement** — Improve Agents With Tested Fixes
- **Regional data residency and compliance** — Keep Customer Data In Preferred Regions
- **Security certifications and documentation** — Support Security And Compliance Reviews
- **Agent Blueprint management** — Manage Consistent Agents Across Markets
- **Composable platform architecture** — Combine Components With Existing Systems
- **Natural and branded voice interactions** — Deliver Natural Brand-Aligned Conversations
- **Continuous chat interactions** — Support Continuous Rich Chat
- **Enterprise knowledge retrieval** — Ground Answers In Business Knowledge
- **Multi-agent workflow orchestration** — Coordinate Agents On Complex Workflows
- **Context intelligence and personalization** — Personalize Conversations With Customer Context
- **Customer journey analysis** — Trace Quality Across The Customer Journey
- **Marketplace capabilities** — Reuse Integrations And Industry Solutions
- **Business intelligence exports** — Send Conversation Data To BI Tools

### [Personal Agent Middleware](https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/)
*Product*
Helps brands process personal-agent requests reliably while controlling permissions, workflows, risky actions, and resolution records.
Parloa’s Personal Agent Middleware sits between a customer’s personal AI agent and a brand’s systems. It applies the brand’s rules to incoming requests, checks customer authorization, and guides tasks across personal-agent providers, protocols, and backend systems toward resolution. Controls can require extra verification, confirmation, or human approval for higher-risk actions. The middleware also supports traceability, including records of what customers approved and what happened. It is available through a limited design partnership and is being built on open standards including Poppy, MCP, OAuth 2.1 token exchange, and Agent2Agent (A2A).
- Categories: AI Agent Orchestration Software (https://nowen.ai/category/ai-agent-orchestration-software)

- **Cross-provider workflow coordination** — Coordinate Requests Across Agent Systems
- **Authorization and permission controls** — Enforce Customer-Authorized Access
- **Risk-based action controls** — Check Risky Actions Before Execution
- **Request security and data protection** — Protect Requests, Data, And Credentials
- **Brand-defined process orchestration** — Guide Requests Through Brand Processes
- **Request traceability and compliance records** — Trace Requests And Review Decisions
- **Resilient backend connectivity** — Connect Systems Through One Resilient Layer
- **Skill lifecycle management** — Draft, Test, And Manage Skills
- **Resolution and cost measurement** — Measure Resolution Rates And Costs

### [Agent Management API, SDK, CLI, and MCP](https://www.parloa.com/blog/build-agents-your-way-introducing-parloa-s-agent-management-api-sdk-cli-and-mcp/)
*Product*
Manage agents through code workflows or plain-language assistants, with simulations, evaluations, and draft previews supporting controlled releases.
Parloa’s Agent Management API, SDK, CLI, and MCP let engineers build, test, and deploy agents directly from code and release pipelines. Builders can also update agents in plain language through assistants such as Claude Code, Cursor, and ChatGPT. Simulations and evaluations act as a release gate, and changes are previewed and saved as drafts before they proceed.

- **Code-based agent building and deployment** — Build And Deploy Agents From Code
- **Code-based agent testing** — Test Agents Before Release
- **Plain-language agent updates** — Update Agents In Plain Language
- **Draft previews for changes** — Preview And Save Changes As Drafts

### [Parloa x SAP](https://www.parloa.com/sap/)
*Solution*
Connects SAP data and workflows to AI agents that resolve customer issues, preserve handoff context, and surface relevant revenue opportunities.
Parloa x SAP connects Parloa’s AI agents directly with SAP systems to deliver customer support informed by account, order, and case history. Agents can answer questions, resolve service requests, update SAP records, and pass conversation context to human agents. Pre-built integration and low-code configuration enable deployment with existing SAP data and systems, without a technology-stack overhaul. The solution is an SAP Endorsed App and SAP Solution Extension, with integration tested for enterprise requirements.
- Categories: Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software)

- **SAP system integration** — Connect AI Agents Directly To SAP
- **SAP customer context** — Use Customer History In Conversations
- **Service workflow resolution and updates** — Resolve Requests And Update SAP
- **Contextual human handoff** — Hand Off Conversations With Full Context
- **SAP authorization and audit controls** — Apply SAP Access Controls And Auditing
- **Case and order status updates** — Give Customers Real-Time Status Updates
- **Revenue opportunity identification** — Surface Relevant Offers After Resolution
- **Agent simulation and evaluation** — Test Agent Versions Before Launch
- **Conversation monitoring and scoring** — Monitor Conversation Quality And Trends
- **Cross-channel customer context** — Carry Customer Context Across Channels
- **Multilingual customer and employee support** — Support More Than 140 Languages

### [SAP Order to Cash](https://www.parloa.com/solutions/sap-order-to-cash/)
*Solution*
Automates SAP order-to-cash interactions to resolve customer questions faster, reduce manual work, and clarify billing and order information.
Parloa’s SAP Order to Cash solution connects voice AI agents natively with SAP S/4HANA, ECC, and SAP Commerce. Agents use customer, order, and billing data to handle order-status questions, change orders, billing inquiries, and disputes. Subtask Agents can manage multi-step quote-to-cash workflows, with SAP authorization controls and transaction audit trails. The solution also bridges CRM and SAP data to provide a connected customer experience without a separate data layer or integration debt.
- Categories: Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software)

- **Native SAP integration** — Connect Agents To SAP Data
- **Customer context and order status** — Answer With Complete Customer Context
- **Billing inquiry and dispute handling** — Clarify Billing Questions Faster
- **Multi-step quote-to-cash workflows** — Automate Multi-Step Workflows
- **SAP authorization controls and audit trails** — Respect SAP Controls And Track Transactions
- **Change order processing** — Process Order Changes Automatically
- **SAP certification** — Integrate With SAP Confidence
- **CRM and SAP data connection** — Connect CRM And SAP Data

### [BPO Staff Augmentation](https://www.parloa.com/solutions/bpo-staff-augmentation/)
*Solution*
Expands language and contact coverage while containing staffing costs and preserving human support for complex customer interactions.
Parloa’s AI agents handle high-volume routine BPO cases, including across more than 140 languages, while human teams focus on complex interactions. The solution is designed to help BPOs expand coverage and manage contact volume without expanding headcount or changing existing contracts. Agents follow defined workflows, can be benchmarked against language-specific scripts and scenarios before go-live, and integrate with Dynamics 365, Salesforce Service Cloud, and ServiceNow CSM. Parloa’s platform integration layer can also help reduce the number of vendors to manage.
- Categories: Customer Support Automation Software (https://nowen.ai/category/customer-support-automation-software)

- **Routine volume automation** — Scale Coverage Without Added Headcount
- **Human support for complex cases** — Keep Humans Focused On Complex Cases
- **Multilingual case handling** — Cover More Than 140 Languages
- **Consistent service quality** — Deliver Consistent Service At Scale
- **Enterprise service platform integrations** — Connect To Existing Service Platforms
- **Language-specific quality benchmarking** — Benchmark Quality Before Go-Live
- **Vendor consolidation** — Reduce Vendors To Manage

## Sources

- [Parloa](https://parloa.com)
- [Parloa AI Agent Management Platform](https://www.parloa.com/platform/)
- [Personal Agent Middleware](https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/)
- [Agent Management API, SDK, CLI, and MCP](https://www.parloa.com/blog/build-agents-your-way-introducing-parloa-s-agent-management-api-sdk-cli-and-mcp/)
- [Parloa x SAP](https://www.parloa.com/sap/)
- [SAP Order to Cash](https://www.parloa.com/solutions/sap-order-to-cash/)
- [BPO Staff Augmentation](https://www.parloa.com/solutions/bpo-staff-augmentation/)