{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/parloa-com","markdownUrl":"https://nowen.ai/agents/parloa-com.md","jsonUrl":"https://nowen.ai/agents/parloa-com.json","name":"Parloa","website":"https://parloa.com","location":"Berlin, Germany","address":{"city":"Berlin","country":"Germany"},"industry":"Enterprise AI","deliveryModel":"software","marketCategories":{"primary":{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"},"others":[{"name":"AI Agent Orchestration Software","url":"https://nowen.ai/category/ai-agent-orchestration-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-08T16:19:41.020Z","summary":"Parloa helps enterprises improve customer service and build stronger customer relationships through AI-powered customer conversations.","description":"Parloa helps enterprises improve customer experience and strengthen customer relationships through AI-powered customer service. It enables teams to build, manage, and scale AI agents that handle customer conversations across voice and digital channels, resolve inquiries, and support human agents with complex interactions.","mission":"We exist to build the most meaningful relationships between companies and their customers.","directory":{"industryName":"Enterprise AI","agentCount":75,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-ai"},"categoryDirectory":{"name":"Customer Support Automation Software","agentCount":46,"indexable":true,"url":"https://nowen.ai/category/customer-support-automation-software"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/parloa-com","label":"Apply to Parloa's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Parloa AI Agent Management Platform","anchor":"product-parloa-ai-agent-management-platform","type":"Platform","url":"https://www.parloa.com/platform/","summary":"Helps enterprises build, validate, deploy, and improve AI agents across channels with greater control, security, and service quality.","description":"Parloa’s AI Agent Management Platform enables teams to build, test, deploy, and manage AI agents for customer conversations. It combines agent-building tools, model orchestration, conversational infrastructure, enterprise integrations, and security and governance controls. Agent Builder and Navigator help teams create and manage agents using low-code, no-code, and natural-language approaches. Performance Lab supports simulation and pre-release evaluation, while Parloa Lens monitors and evaluates live conversations and informs improvement. The platform supports voice and digital channels, more than 140 languages, and deployments across regions, with controls for data residency, privacy, and compliance.","pricing":{},"features":[{"name":"AI agent lifecycle management","value":"Manage Agents Across Their Lifecycle","valueDescription":"Build, test, deploy, and manage AI agents through a connected platform."},{"name":"Low-code and no-code agent building","value":"Build Agents Without Developer Bottlenecks","valueDescription":"Create and adapt agents using plain-language guidance, existing procedures, and templates without relying on a dedicated developer team."},{"name":"Omnichannel conversational infrastructure","value":"Serve Customers Across Channels And Languages","valueDescription":"Support voice and digital conversations, including voice interactions in more than 140 languages."},{"name":"Unified voice and chat","value":"Unify Voice And Chat","valueDescription":"Offer consistent-quality customer conversations across voice and chat through one platform connected to existing systems."},{"name":"Enterprise integrations","value":"Connect Agents To Enterprise Systems","valueDescription":"Connect agents to business systems and data so they can use customer context, take actions, and resolve inquiries within existing workflows."},{"name":"Production observability and diagnostics","value":"Monitor Agent Quality In Production","valueDescription":"Track live performance and quality, investigate conversation-level behavior, and identify operational or compliance issues as they occur."},{"name":"Enterprise security and governance","value":"Protect Conversations With Built-In Controls","valueDescription":"Apply safety, privacy, access, and audit controls across agent conversations, including real-time redaction of sensitive information."},{"name":"Model orchestration and tuning","value":"Match Models To Each Use Case","valueDescription":"Select and tune models for specific applications, control their behavior, and update them without disrupting agents."},{"name":"Scalable voice connectivity","value":"Handle High-Volume Calls Reliably","valueDescription":"Support unlimited simultaneous calls with built-in redundancy and direct connectivity to existing voice systems."},{"name":"Simulation and release testing","value":"Validate Agents Before They Go Live","valueDescription":"Test agent behavior, tools, and handoffs before real conversations, and compare versions using identical tests before release."},{"name":"Cross-agent performance evaluation","value":"Evaluate Agents Against Consistent Standards","valueDescription":"Apply aligned evaluation standards across Parloa agents, other AI agents, and human agents to understand performance across the service operation."},{"name":"Continuous agent improvement","value":"Improve Agents With Tested Fixes","valueDescription":"Use observed failures and performance insights to identify and test changes, then apply approved updates to address issues and improve agent behavior."},{"name":"Regional data residency and compliance","value":"Keep Customer Data In Preferred Regions","valueDescription":"Keep data local and under customer control while supporting regional requirements and repeatable expansion into additional markets."},{"name":"Security certifications and documentation","value":"Support Security And Compliance Reviews","valueDescription":"Provide documented certifications, policies, and guardrails, supported by third-party penetration testing and audit-ready logs."},{"name":"Agent Blueprint management","value":"Manage Consistent Agents Across Markets","valueDescription":"Apply core behavior updates across deployed agents while managing market-specific variations through settings rather than code changes."},{"name":"Composable platform architecture","value":"Combine Components With Existing Systems","valueDescription":"Choose and integrate modular components and ready-to-use solutions alongside existing systems, adapting and sharing capabilities across brands and regions."},{"name":"Natural and branded voice interactions","value":"Deliver Natural Brand-Aligned Conversations","valueDescription":"Support prompt responses and natural turn-taking while matching agent voices to brand tones and styles."},{"name":"Continuous chat interactions","value":"Support Continuous Rich Chat","valueDescription":"Let customers use text, voice, files, and quick replies, and switch between typing and speaking without losing conversation context."},{"name":"Enterprise knowledge retrieval","value":"Ground Answers In Business Knowledge","valueDescription":"Give agents access to trusted company information from connected knowledge sources."},{"name":"Multi-agent workflow orchestration","value":"Coordinate Agents On Complex Workflows","valueDescription":"Break complex workflows into focused tasks and coordinate specialized agents through deterministic routing."},{"name":"Context intelligence and personalization","value":"Personalize Conversations With Customer Context","valueDescription":"Use relevant information from previous interactions to personalize conversations while keeping personalization within governance controls."},{"name":"Customer journey analysis","value":"Trace Quality Across The Customer Journey","valueDescription":"Review conversations and handoffs across AI and human agents to understand service journeys and identify where workflows may need improvement."},{"name":"Marketplace capabilities","value":"Reuse Integrations And Industry Solutions","valueDescription":"Use and adapt pre-built integrations and industry solutions across regions and brands to reduce repeated work when launching agents and use cases."},{"name":"Business intelligence exports","value":"Send Conversation Data To BI Tools","valueDescription":"Export conversation and engagement data to existing BI tools or dashboards for analysis and reporting."}]},{"name":"Personal Agent Middleware","anchor":"product-personal-agent-middleware","type":"Product","url":"https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/","summary":"Helps brands process personal-agent requests reliably while controlling permissions, workflows, risky actions, and resolution records.","description":"Parloa’s Personal Agent Middleware sits between a customer’s personal AI agent and a brand’s systems. It applies the brand’s rules to incoming requests, checks customer authorization, and guides tasks across personal-agent providers, protocols, and backend systems toward resolution. Controls can require extra verification, confirmation, or human approval for higher-risk actions. The middleware also supports traceability, including records of what customers approved and what happened. It is available through a limited design partnership and is being built on open standards including Poppy, MCP, OAuth 2.1 token exchange, and Agent2Agent (A2A).","pricing":{},"features":[{"name":"Cross-provider workflow coordination","value":"Coordinate Requests Across Agent Systems","valueDescription":"Apply brand workflows across personal-agent providers, protocols, and backend systems without continually building separate integrations."},{"name":"Authorization and permission controls","value":"Enforce Customer-Authorized Access","valueDescription":"Govern API access according to customer authorization and trust tiers so personal agents can retrieve only information customers are permitted to access."},{"name":"Risk-based action controls","value":"Check Risky Actions Before Execution","valueDescription":"Add checks and limits to consequential actions while allowing lower-risk tasks to proceed under appropriately scoped controls."},{"name":"Request security and data protection","value":"Protect Requests, Data, And Credentials","valueDescription":"Guard AI instructions and tool descriptions, limit personal data exposure, govern data location, and keep credentials protected."},{"name":"Brand-defined process orchestration","value":"Guide Requests Through Brand Processes","valueDescription":"Let personal agents request complete outcomes while the brand retains control of the workflows and process knowledge used to deliver them."},{"name":"Request traceability and compliance records","value":"Trace Requests And Review Decisions","valueDescription":"Follow request activity, review customer approvals, and use replay and compliance exports to understand what happened and why."},{"name":"Resilient backend connectivity","value":"Connect Systems Through One Resilient Layer","valueDescription":"Support requests across backend systems while handling retries, duplicate requests, and system failures."},{"name":"Skill lifecycle management","value":"Draft, Test, And Manage Skills","valueDescription":"Use existing procedures to draft skills, test them before launch, and control updates through versioning and gradual rollouts."},{"name":"Resolution and cost measurement","value":"Measure Resolution Rates And Costs","valueDescription":"Assess request outcomes with success rates and cost per resolved intent."}],"marketCategories":[{"name":"AI Agent Orchestration Software","url":"https://nowen.ai/category/ai-agent-orchestration-software"}]},{"name":"Agent Management API, SDK, CLI, and MCP","anchor":"product-agent-management-api-sdk-cli-and-mcp","type":"Product","url":"https://www.parloa.com/blog/build-agents-your-way-introducing-parloa-s-agent-management-api-sdk-cli-and-mcp/","summary":"Manage agents through code workflows or plain-language assistants, with simulations, evaluations, and draft previews supporting controlled releases.","description":"Parloa’s Agent Management API, SDK, CLI, and MCP let engineers build, test, and deploy agents directly from code and release pipelines. Builders can also update agents in plain language through assistants such as Claude Code, Cursor, and ChatGPT. Simulations and evaluations act as a release gate, and changes are previewed and saved as drafts before they proceed.","pricing":{},"features":[{"name":"Code-based agent building and deployment","value":"Build And Deploy Agents From Code","valueDescription":"Build and deploy agents directly from code and release pipelines using Parloa’s developer interfaces."},{"name":"Code-based agent testing","value":"Test Agents Before Release","valueDescription":"Use simulations and evaluations as a release gate when testing agents through code and release pipelines."},{"name":"Plain-language agent updates","value":"Update Agents In Plain Language","valueDescription":"Make agent updates through supported assistants using plain-language instructions."},{"name":"Draft previews for changes","value":"Preview And Save Changes As Drafts","valueDescription":"Review changes in a preview and save them as drafts before they proceed."}]},{"name":"Parloa x SAP","anchor":"product-parloa-x-sap","type":"Solution","url":"https://www.parloa.com/sap/","summary":"Connects SAP data and workflows to AI agents that resolve customer issues, preserve handoff context, and surface relevant revenue opportunities.","description":"Parloa x SAP connects Parloa’s AI agents directly with SAP systems to deliver customer support informed by account, order, and case history. Agents can answer questions, resolve service requests, update SAP records, and pass conversation context to human agents. Pre-built integration and low-code configuration enable deployment with existing SAP data and systems, without a technology-stack overhaul. The solution is an SAP Endorsed App and SAP Solution Extension, with integration tested for enterprise requirements.","pricing":{},"features":[{"name":"SAP system integration","value":"Connect AI Agents Directly To SAP","valueDescription":"Link customer conversations to SAP systems and workflows using existing business data, with pre-built integration and low-code configuration."},{"name":"SAP customer context","value":"Use Customer History In Conversations","valueDescription":"Give agents access to account, order, and case history so they can respond with information relevant to each customer’s situation."},{"name":"Service workflow resolution and updates","value":"Resolve Requests And Update SAP","valueDescription":"Complete supported service tasks in a conversation and send interaction information back to SAP for subsequent customer operations."},{"name":"Contextual human handoff","value":"Hand Off Conversations With Full Context","valueDescription":"Pass conversation details and a summary to a human agent in SAP Agent Desktop so they can continue from the point of escalation."},{"name":"SAP authorization and audit controls","value":"Apply SAP Access Controls And Auditing","valueDescription":"Respect SAP authorization objects and maintain transaction audit trails to support controlled access to customer and business data."},{"name":"Case and order status updates","value":"Give Customers Real-Time Status Updates","valueDescription":"Use SAP data to answer questions about cases, orders, and deliveries, including proactive shipment-delay notifications."},{"name":"Revenue opportunity identification","value":"Surface Relevant Offers After Resolution","valueDescription":"Use customer and business context from SAP to suggest a relevant offer or expansion opportunity after addressing a service issue."},{"name":"Agent simulation and evaluation","value":"Test Agent Versions Before Launch","valueDescription":"Run simulated customer interactions and compare agent versions before go-live to evaluate accuracy and compliance."},{"name":"Conversation monitoring and scoring","value":"Monitor Conversation Quality And Trends","valueDescription":"Review interaction quality, outcomes, and trends, and use scoring to identify compliance risks and sentiment shifts."},{"name":"Cross-channel customer context","value":"Carry Customer Context Across Channels","valueDescription":"Support conversations across voice, chat, and digital channels while keeping interaction information connected to SAP customer operations."},{"name":"Multilingual customer and employee support","value":"Support More Than 140 Languages","valueDescription":"Serve customers and employees across global operations with support for more than 140 languages and regional dialects."}],"marketCategories":[{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"}]},{"name":"SAP Order to Cash","anchor":"product-sap-order-to-cash","type":"Solution","url":"https://www.parloa.com/solutions/sap-order-to-cash/","summary":"Automates SAP order-to-cash interactions to resolve customer questions faster, reduce manual work, and clarify billing and order information.","description":"Parloa’s SAP Order to Cash solution connects voice AI agents natively with SAP S/4HANA, ECC, and SAP Commerce. Agents use customer, order, and billing data to handle order-status questions, change orders, billing inquiries, and disputes. Subtask Agents can manage multi-step quote-to-cash workflows, with SAP authorization controls and transaction audit trails. The solution also bridges CRM and SAP data to provide a connected customer experience without a separate data layer or integration debt.","pricing":{},"features":[{"name":"Native SAP integration","value":"Connect Agents To SAP Data","valueDescription":"Give agents access to SAP customer and transaction data for relevant order-to-cash interactions."},{"name":"Customer context and order status","value":"Answer With Complete Customer Context","valueDescription":"Use customer history and data from SAP to provide informed answers about orders, billing, and disputes."},{"name":"Billing inquiry and dispute handling","value":"Clarify Billing Questions Faster","valueDescription":"Use SAP data to answer billing questions and provide payment clarity with less back-and-forth."},{"name":"Multi-step quote-to-cash workflows","value":"Automate Multi-Step Workflows","valueDescription":"Coordinate complex quote-to-cash tasks through Subtask Agents, reducing manual work across connected processes."},{"name":"SAP authorization controls and audit trails","value":"Respect SAP Controls And Track Transactions","valueDescription":"Apply SAP authorization objects to agent actions and maintain transaction audit trails for traceability."},{"name":"Change order processing","value":"Process Order Changes Automatically","valueDescription":"Handle change-order requests through automated workflows connected to SAP."},{"name":"SAP certification","value":"Integrate With SAP Confidence","valueDescription":"Use a premium-certified solution designed to meet standard legal and IT requirements for SAP integration."},{"name":"CRM and SAP data connection","value":"Connect CRM And SAP Data","valueDescription":"Bring CRM and SAP data together in a single customer experience without adding a separate data layer."}],"marketCategories":[{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"}]},{"name":"BPO Staff Augmentation","anchor":"product-bpo-staff-augmentation","type":"Solution","url":"https://www.parloa.com/solutions/bpo-staff-augmentation/","summary":"Expands language and contact coverage while containing staffing costs and preserving human support for complex customer interactions.","description":"Parloa’s AI agents handle high-volume routine BPO cases, including across more than 140 languages, while human teams focus on complex interactions. The solution is designed to help BPOs expand coverage and manage contact volume without expanding headcount or changing existing contracts. Agents follow defined workflows, can be benchmarked against language-specific scripts and scenarios before go-live, and integrate with Dynamics 365, Salesforce Service Cloud, and ServiceNow CSM. Parloa’s platform integration layer can also help reduce the number of vendors to manage.","pricing":{},"features":[{"name":"Routine volume automation","value":"Scale Coverage Without Added Headcount","valueDescription":"Handle routine contact volume as it grows, helping BPOs cover more markets without adding headcount or expanding existing contracts."},{"name":"Human support for complex cases","value":"Keep Humans Focused On Complex Cases","valueDescription":"By handling routine work, AI agents leave human teams available for complex interactions that require their expertise."},{"name":"Multilingual case handling","value":"Cover More Than 140 Languages","valueDescription":"Use a single agent definition for language variants to extend coverage without building a separate BPO for every language market."},{"name":"Consistent service quality","value":"Deliver Consistent Service At Scale","valueDescription":"Maintain consistent service quality as contact volume and language coverage grow."},{"name":"Enterprise service platform integrations","value":"Connect To Existing Service Platforms","valueDescription":"Connect Parloa AI agents to existing service platforms through direct integrations."},{"name":"Language-specific quality benchmarking","value":"Benchmark Quality Before Go-Live","valueDescription":"Test agent quality against language-specific scripts and scenarios before customers interact with the agents."},{"name":"Vendor consolidation","value":"Reduce Vendors To Manage","valueDescription":"Consolidate vendor management by reducing the number of vendors involved."}],"marketCategories":[{"name":"Customer Support Automation Software","url":"https://nowen.ai/category/customer-support-automation-software"}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://parloa.com","text":"Parloa"},{"url":"https://www.parloa.com/platform/","text":"Parloa AI Agent Management Platform"},{"url":"https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/","text":"Personal Agent Middleware"},{"url":"https://www.parloa.com/blog/build-agents-your-way-introducing-parloa-s-agent-management-api-sdk-cli-and-mcp/","text":"Agent Management API, SDK, CLI, and MCP"},{"url":"https://www.parloa.com/sap/","text":"Parloa x SAP"},{"url":"https://www.parloa.com/solutions/sap-order-to-cash/","text":"SAP Order to Cash"},{"url":"https://www.parloa.com/solutions/bpo-staff-augmentation/","text":"BPO Staff Augmentation"}]}