# Onfleet, Inc.
*Also known as Onfleet*

- Website: https://www.onfleet.com
- Location: San Francisco, California, United States
- Agent profile: https://nowen.ai/agents/onfleet-com
- Industry: Last‑Mile

> AI-powered last-mile delivery software that optimizes routing, dispatch, and real-time visibility for businesses and their delivery partners.

Onfleet, Inc. provides AI-powered last-mile delivery software that helps businesses of all sizes move goods more efficiently and delightfully. The platform enables organizations to manage internal fleets and external delivery partners through intelligent routing, dynamic dispatch, real-time tracking, automated customer notifications, proof of delivery, and analytics. It serves a wide range of industries and customers, including retailers, healthcare facilities, manufacturers, and logistics providers, delivering improved reliability, transparency, and scalability across last-mile operations.

**Mission:** Onfleet’s mission is to power the future of commerce by enabling businesses of all sizes to move goods more efficiently and delightfully.

## Products & Services

### [Onfleet Delivery Management Platform](https://onfleet.com)
*Platform*
Streamline delivery operations with integrated route optimization, dispatch management, and real-time tracking.

- **AI-Powered Route Optimization** — Reduces Delivery Costs
- **Automatic Task Assignment** — Maximizes Delivery Efficiency
- **Real-time Visibility** — Offers Real-Time Updates
- **Proof of Delivery** — Enhance Accountability
- **Analytics and Performance** — Enhances Decision-Making
- **Dynamic Dispatch Management** — Enhances Operational Flexibility
- **Client Portal** — Manage Orders Effortlessly
- **Predictive ETAs** — Increases Customer Satisfaction
- **Custom Routing Constraints** — Tailors Routes to Operations
- **Exception Handling** — Maintains Operational Continuity
- **API-Triggered Dispatch** — Simplifies Workflow Integration

### [Courier & Carrier Network](https://onfleet.com/third-party-delivery-network)
*Platform*
Leverage a vast network of specialized couriers and carriers to enhance delivery efficiency.

- **Courier Network Access** — Expand Delivery Capacity Flexibly
- **Unified Delivery Visibility** — Centralize Delivery Management
- **Automated Task Assignment** — Optimize Dispatch Efficiency
- **Performance Analytics** — Gain Actionable Insights

### [Billing and Invoicing](https://onfleet.com/billing-and-invoicing)
*Product*
Efficiently manage financial operations with comprehensive services, rates, and invoicing.

- **Invoicing** — Automate Invoicing Process
- **Rate Tables** — Create Flexible Pricing Models
- **Services Management** — Customize Delivery Services
- **Payment Integration** — Simplify Driver Payments
- **Proof of Delivery** — Capture Delivery Confirmation

### [Payroll Management](https://onfleet.com/payroll)
*Product*
Streamline driver payments with customizable rules and seamless integration.

- **Payroll Provider Integrations** — Automate Payments Seamlessly
- **Customizable Pay Rules** — Set Tailored Pay Guidelines
- **Rate Modifiers** — Adjust Pay Dynamically
- **Pay Transparency** — Foster Trust with Drivers

## Market Segments

- **Last-mile delivery orchestration** (market size $13.6B, CAGR 13.7%): Coordination of multi-carrier last-mile operations including dynamic routing, real-time tracking, dispatching, carrier management, and customer delivery experience orchestration.
- **Route planning and navigation** (market size $8.0B, CAGR 12%): Capabilities to optimize routing and dispatch with turn-by-turn commercial navigation, dynamic scheduling, and performance reporting to reduce drive time and fuel costs.
- **Delivery partner network and capacity management** (market size $2.5B, CAGR 12%): Access and management of third-party couriers and carriers to scale capacity, automate task assignment across providers, and evaluate delivery provider performance.
- **Driver payroll and billing** (market size $500M, CAGR 9%): Capabilities to configure driver pay rules, integrate with payroll providers, automate driver settlement, and generate client invoices tied to delivery activity.

## Who do we serve

### Retail And Ecommerce Companies
North American retailers seeking reliable last-mile visibility.
- Industries: Retail, E-commerce, Logistics
- Geography: North America
- Pain points: Fragmented deliveries, limited real-time visibility, inconsistent carrier performance
- Business goals: Improve on-time delivery, reduce shipping costs, enhance customer experience
- Positioning: Provide unified, AI-powered route optimization, real-time visibility, and scalable courier networks to improve delivery reliability and efficiency for complex last-mile operations.

#### Persona: Director Of Logistics
- Needs: End-to-end visibility, scalable carrier options, rapid issue resolution
- Goals: Improve on-time delivery, reduce shipping costs, boost customer satisfaction
- Challenges: Peak-volume spikes, carrier fragmentation, balancing cost and speed
- Pain points: Limited real-time data, manual routing, inconsistent delivery performance
- Solution: Onfleet Delivery Management Platform enables real-time routing and visibility, while Courier & Carrier Network scales capacity to meet SLAs.

#### Persona: Head Of Ecommerce Operations
- Needs: Efficient invoicing, seamless integrations with order management, reliable delivery for customers
- Goals: Streamline fulfillment, automate billing, improve customer satisfaction
- Challenges: Manual processes, inconsistent data across systems
- Pain points: Invoice errors, delayed payouts, poor customer communication
- Solution: Billing and Invoicing automates billing; Onfleet Delivery Management Platform provides integrated delivery tracking and automation.

### Healthcare Facilities And Providers
North American hospitals and clinics requiring compliant, reliable last-mile delivery.
- Industries: Healthcare, Medical Logistics
- Geography: North America
- Pain points: Regulatory compliance, secure delivery, proof of delivery, cold chain requirements
- Business goals: Ensure compliant, secure deliveries, improve supply chain reliability
- Positioning: Provide compliant, secure last-mile delivery with real-time tracking and proof of delivery, integrated with healthcare workflows.

#### Persona: Healthcare Distribution Manager
- Needs: Secure, compliant delivery, POD and chain-of-custody
- Goals: Ensure timely, accurate deliveries to multiple facilities
- Challenges: Regulatory changes, cold chain constraints, multiple stakeholders
- Pain points: Missing POD, delays, manual reconciliation
- Solution: Onfleet Delivery Management Platform provides POD, secure tracking, and hospital workflow integrations.

#### Persona: Clinical Supply Chain Manager
- Needs: Visibility across shipments, integration with clinical systems
- Goals: Improve supply continuity for patient care
- Challenges: Fragmented carrier ecosystem
- Pain points: Late deliveries, lack of visibility
- Solution: Courier Network and Onfleet platform provide visibility and reliable couriers.

### Manufacturers And Industrial Parts Distributors
North American manufacturers and distributors needing reliable last-mile for parts.
- Industries: Manufacturing, Industrial, Logistics
- Geography: North America
- Pain points: Delivery coordination across sites, returns, proof of delivery, yard management
- Business goals: Improve delivery reliability, reduce downtime, scale parts distribution
- Positioning: Streamline last-mile logistics for distributed manufacturing with real-time routing, visibility, and reliable courier networks.

#### Persona: Operations Manager (Manufacturing)
- Needs: Consistent deliveries of parts to plants and sites
- Goals: Minimize downtime due to parts delivery
- Challenges: Multiple facilities, complex routing
- Pain points: Delays, misrouted shipments
- Solution: Onfleet platform enables real-time routing, POD, and courier networks.

#### Persona: Plant Logistics Supervisor
- Needs: On-time deliveries, easy tracking, returns handling
- Goals: Keep production lines running
- Challenges: Coordination across yard and dock
- Pain points: Unclear ETA, failed deliveries
- Solution: Courier Network and Onfleet platform provide visibility and reliable couriers.

### Third-Party Logistics Providers
North American 3PLs needing scalable, transparent last-mile operations.
- Industries: Logistics, 3PL, Courier Networks
- Geography: North America
- Pain points: Scaling capacity, managing multiple carrier partners, real-time visibility
- Business goals: Increase capacity utilization, improve carrier performance, reduce penalties
- Positioning: Provide unified control of multi-carrier last-mile with AI routing, real-time visibility, and analytics.

#### Persona: Network Operations Director
- Needs: End-to-end visibility, capacity planning, partner performance data
- Goals: Maximize utilization, SLA compliance
- Challenges: Carrier fragmentation, cross-carrier coordination
- Pain points: Inaccurate ETA, late deliveries, penalties
- Solution: Onfleet Delivery Management Platform and Courier Network deliver unified control and routing.

#### Persona: Carrier Relations Manager
- Needs: Access to reliable couriers, performance data
- Goals: Secure best-fit carriers, maintain service levels
- Challenges: Finding reliable partners, onboarding delays
- Pain points: Inconsistent performance, payout disputes
- Solution: Courier Network integrates vetted couriers and analytics.