{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/onepilot-co","markdownUrl":"https://nowen.ai/agents/onepilot-co.md","jsonUrl":"https://nowen.ai/agents/onepilot-co.json","name":"ONEPILOT SAS","nickname":"Onepilot","website":"https://onepilot.co","location":"Paris, France","address":{"city":"Paris","country":"France"},"industry":"Business Process Outsourcing","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:46:19.084Z","summary":"Tech-enabled outsourcing partner delivering omnichannel customer care and back-office support for businesses.","description":"Onepilot is a technology-enabled outsourcing partner that helps businesses scale customer care and related back-office operations. As a SAS, the company delivers managed, omnichannel support and back-office capabilities designed to improve customer experience, speed of response, and efficiency. Its services support B2B and B2C platforms across industries, helping startups and established organizations handle high volumes of interactions with consistent quality. With a focus on scalability, automation-ready processes, data protection, and transparent pricing, Onepilot emphasizes close collaboration with client teams to align operations with business goals. The company serves hundreds of customers and processes millions of interactions annually, illustrating its capacity to support growing customer service operations.","mission":"Reinventing outsourcing.","directory":{"industryName":"Business Process Outsourcing","agentCount":33,"indexable":true,"hubUrl":"https://nowen.ai/industry/business-process-outsourcing"},"aiReaderFamilies":["Anthropic","Amazon"],"advisorListingUrl":"https://haycion.com/advisors/onepilot-co","products":[{"name":"Agents Onboarding and Training","type":"Product","url":"https://onepilot.co/products/agents-onboarding","summary":"Efficiently scale your customer care with top-tier agent onboarding and training solutions.","description":"Onepilot's Agents Onboarding and Training allows businesses to quickly scale their customer care operations by providing a pipeline for high-quality agents tailored to specific needs. With a customizable acquisition funnel and comprehensive learning modules, the service ensures agents are well-prepared to meet client needs. Equipped with a streamlined process focusing on agent skill matching, it also boosts operational efficiency with fast turnarounds for agent deployment and tailored training sessions, ensuring agents excel in their roles.","pricing":{},"features":[{"name":"Customizable Recruitment Funnel","value":"Selects Top Agents","valueDescription":"Less than 5% of applicants are selected, ensuring only skilled agents join your team."},{"name":"Rapid Deployment","value":"Enables Quick Start","valueDescription":"Agents are available to meet your needs almost immediately, ensuring business continuity."},{"name":"Effective Learning Modules","value":"Deliver Quality Knowledge","valueDescription":"Utilize a variety of learning materials to enhance skills, facilitating faster onboarding and better service delivery."},{"name":"Agent Skill Matching","value":"Matches Skills to Needs","valueDescription":"Enhances operational effectiveness by ensuring agents possess the required skills for their roles."},{"name":"AI-Powered Learning","value":"Enhance Continuous Improvement","valueDescription":"Leverage technology to continuously calibrate training programs and support agent development effectively."}]},{"name":"Knowledge Base","type":"Product","url":"https://onepilot.co/products/knowledge-base","summary":"Streamline agent responses with a centralized knowledge base for consistent customer service.","description":"An easy-to-use knowledge base tool designed to empower agents to provide the best answers, leveraging AI and extensive experience with over 3,000 created processes. This proprietary tool allows documentation, updates, and automation of processes to enhance efficiency.","pricing":{},"features":[{"name":"Dedicated Knowledge Management","value":"Customize Knowledge Bases","valueDescription":"Tailored solutions that optimize information flow, which directly impacts customer service quality and agent efficiency."},{"name":"AI-Enhanced Process Documentation","value":"Automate Process Recommendations","valueDescription":"AI leverages existing customer data to suggest the most efficient processes for agents, facilitating quicker and more accurate responses."},{"name":"Easy Integration and Updates","value":"Streamline Updates","valueDescription":"Regularly updates processes to maintain efficiency, supported by a user-friendly interface designed for ease of use."},{"name":"Automate Repetitive Tasks","value":"Reduce Manual Effort","valueDescription":"Enables agents to focus on complex queries while routine tasks are handled automatically, improving productivity."},{"name":"Real-Time Feedback Mechanism","value":"Encourage Continuous Improvement","valueDescription":"Facilitates an agile environment that evolves through agent feedback, enhancing the knowledge base's relevance and efficiency."}]},{"name":"Ticket Center","type":"Product","url":"https://onepilot.co/products/ticket-center","summary":"Streamline ticket management and improve response times with AI-enhanced routing.","description":"Onepilot's Ticket Center optimizes ticket resolution by routing tasks to the best-suited agents, ensuring efficiency and timely responses. Integrated with leading ticketing platforms, it leverages AI to pre-solve tickets based on operational data, enhancing customer satisfaction and streamlining processes.","pricing":{},"features":[{"name":"Enhanced Ticket Routing","value":"Increases Efficiency","valueDescription":"By ensuring that each ticket is handled by the right agent, response times improve significantly, enhancing overall customer satisfaction."},{"name":"AI-Powered Pre-Solving","value":"Preemptively Solves Issues","valueDescription":"AI predicts solutions using historical ticket data, allowing for quicker resolutions and decreasing customer wait times."},{"name":"Integration with Ticketing Tools","value":"Streamlines Processes","valueDescription":"Integrations with existing systems reduce transitions and duplicate work, supporting a smoother workflow."},{"name":"Real-Time Analytics Dashboard","value":"Facilitates Data-Driven Decisions","valueDescription":"Real-time analytics empower businesses to make informed decisions about operational strategies and resource allocation."}]},{"name":"AI","type":"Product","url":"https://onepilot.co/products/AI","summary":"Enhance customer care efficiency through intelligent automation and seamless integration.","description":"Onepilot's AI product enhances customer care efficiency by automating ticket resolution and providing software tools that integrate seamlessly with existing systems. It features both Copilot and Autopilot functions to optimize agent productivity and streamline complex processes. Designed to enable a mix of human and automated responses, it ensures effective handling of 100% of customer inquiries through intelligent routing and assistance.","pricing":{},"features":[{"name":"Ticket Automation","value":"Automate Ticket Responses","valueDescription":"Utilize AI to completely handle simple inquiries without agent intervention, allowing your team to focus on complex cases."},{"name":"Smart Ticket Routing","value":"Optimize Ticket Assignment","valueDescription":"Automate ticket distribution so agents only handle cases aligning with their expertise, enhancing service quality."},{"name":"Performance Monitoring","value":"Monitor Quality Effectively","valueDescription":"Use detailed analytics on agent performance to drive training and improvement efforts."},{"name":"Knowledge Base Enhancement","value":"Improve Agent Efficiency","valueDescription":"Utilize AI to assist agents in finding solutions quickly, thereby shortening resolution times and increasing customer satisfaction."}]},{"name":"Scheduling","type":"Product","url":"https://onepilot.co/products/scheduling","summary":"Streamline your shift management with customizable features for optimum operational efficiency.","description":"Onepilot Scheduling is an adaptable tool designed to effortlessly manage shifts, allowing for customization based on duration, languages, ticket types, and agent skills. With features such as the ability to add or cancel shifts at short notice and a proactive 'propose my shift' function, it ensures flexibility and efficiency in customer care operations.","pricing":{},"features":[{"name":"Customizable Shift Management","value":"Adapt Shifts Instantly","valueDescription":"Modify shifts on-the-fly to accommodate peak demands, ensuring optimal coverage and responsiveness."},{"name":"Flexible Cancellation Policy","value":"Cancel Without Fees","valueDescription":"Enjoy peace of mind with a cancellation policy that prioritizes flexibility without incurring costs."},{"name":"Shift Notification Alerts","value":"Stay Informed Always","valueDescription":"Ensure agents are always aware of their responsibilities, reducing confusion and enhancing service delivery."}]},{"name":"Quality Check","type":"Product","url":"https://onepilot.co/products/quality-check","summary":"Boosts ticket quality and agent performance with AI-driven evaluations.","description":"Onepilot Quality Check enhances the review process by utilizing AI to optimize ticket evaluations and focus on areas for agent skill improvement. This solution streamlines quality assessments, ensuring that agents receive constructive feedback and enhancing overall service standards. With a minimum of 5% of tickets checked, it systematically drives agent performance and satisfaction.","pricing":{},"features":[{"name":"AI Smart Tickets Drawing","value":"Optimizes Ticket Review Process","valueDescription":"By focusing on important tickets, the system prevents missed opportunities for quality improvement."},{"name":"Custom Quality Scoring System","value":"Tailors Quality Review Process","valueDescription":"Provides a framework for customized assessments, aligning quality metrics with unique business needs."},{"name":"Comprehensive Insights","value":"Drives Continuous Improvement","valueDescription":"Facilitates data-driven decision making for enhancing service processes based on reviewed performance."}]},{"name":"Integrations and Communication","type":"Product","url":"https://onepilot.co/products/integrations","summary":"Streamline support processes through seamless integrations and enhance customer interactions with efficient communication solutions.","description":"Integrations connect your existing tools seamlessly to provide a unified customer support experience. Additionally, the communication component of Onepilot ensures that response times are minimized while providing flexibility in communication channels. This product promotes transparency and accessibility, thereby enhancing customer interactions and overall service quality.","pricing":{},"features":[{"name":"Multiple Tool Integration","value":"Connect All Your Tools","valueDescription":"Seamlessly integrate with 20 major ticketing systems and expect over 50+ more, centralizing your support and data management."},{"name":"Rapid Response","value":"Provide Fast Responses","valueDescription":"By minimizing response time, Onepilot's communication solutions facilitate immediate replies to customer queries, ensuring timely service delivery."},{"name":"Full Transparency","value":"Ensure Open Communication","valueDescription":"By allowing direct access to team members, Onepilot promotes transparency and strengthens client relationships."}]},{"name":"Analytics","type":"Product","url":"https://onepilot.co/products/analytics","summary":"Gain valuable insights and monitor KPIs effectively with customizable dashboards.","description":"Our analytics solution offers a comprehensive dashboard that allows businesses to monitor key performance indicators (KPIs) effectively. With all relevant data at your fingertips, customize your reporting to suit your specific needs, ensuring increased visibility and actionable insights for optimal decision-making.","pricing":{},"features":[{"name":"Custom Dashboards","value":"Create Customized Reports","valueDescription":"Easily customize your dashboard to track the most pertinent KPIs relevant to your operations."},{"name":"Performance Tracking","value":"Track Agent Performance","valueDescription":"Gain insights into your team's efficiency by assessing their performance on specific metrics."},{"name":"Insights Generation","value":"Generate Actionable Insights","valueDescription":"Identify trends and patterns through comprehensive data analysis, enabling your business to respond proactively to customer needs."},{"name":"Data Integration","value":"Seamlessly Integrate Data","valueDescription":"Connect with various data sources so that your analytics are informed by real-time data."}]}],"audiences":[],"segments":[{"name":"Customer care outsourcing","description":"Managed, omnichannel customer support services that scale operations, handle high volumes of interactions, and align teams with client business goals.","color":1,"productNames":["Agents Onboarding and Training","Integrations and Communication","Ticket Center","Scheduling"]},{"name":"Contact center automation and agent assist","description":"Automation and intelligent routing that pre-solves tickets, automates routine responses, and provides real-time agent assistance to increase resolution speed and reduce manual work.","color":2,"productNames":["AI","Ticket Center","Knowledge Base"]},{"name":"Knowledge management for support","description":"Centralized, AI-enhanced knowledge bases and process documentation that enable consistent, fast, and automatable agent responses.","color":3,"productNames":["Knowledge Base","AI"]},{"name":"Workforce onboarding and scheduling","description":"Recruitment, skill-based onboarding, training and flexible shift management to rapidly scale and maintain agent readiness and coverage.","color":4,"productNames":["Agents Onboarding and Training","Scheduling","Quality Check"]},{"name":"Support analytics and quality assurance","description":"Dashboards, KPI tracking, and AI-driven quality checks that monitor performance and drive continuous improvement of support operations.","color":5,"productNames":["Analytics","Quality Check","AI"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://onepilot.co","text":"ONEPILOT SAS"},{"url":"https://onepilot.co/products/agents-onboarding","text":"Agents Onboarding and Training"},{"url":"https://onepilot.co/products/knowledge-base","text":"Knowledge Base"},{"url":"https://onepilot.co/products/ticket-center","text":"Ticket Center"},{"url":"https://onepilot.co/products/AI","text":"AI"},{"url":"https://onepilot.co/products/scheduling","text":"Scheduling"},{"url":"https://onepilot.co/products/quality-check","text":"Quality Check"},{"url":"https://onepilot.co/products/integrations","text":"Integrations and Communication"},{"url":"https://onepilot.co/products/analytics","text":"Analytics"}]}