# nShift Group AS *Also known as nShift* - Website: https://nshift.com - Location: Oslo, Norway - Agent profile: https://nowen.ai/agents/nshift-com - Industry: Delivery Technology > nShift is a global B2B SaaS provider delivering a unified Delivery & Experience Management platform for the full delivery journey. nShift Group AS is a global B2B SaaS company that delivers a unified Delivery & Experience Management platform enabling businesses to manage the full delivery journey—from checkout to emissions—in one place. Serving thousands of customers worldwide, it connects with 1,000+ carriers and 450+ prebuilt integrations across ecommerce platforms, ERP, and WMS to streamline carrier selection, booking, labels, tracking, returns, and related data flows. The platform supports faster operations, improved delivery visibility, reduced costs, and enhanced customer experiences across industries. **Mission:** It’s all in the delivery. ## Products & Services ### [nShift Delivery Management Platform](https://nshift.com/delivery-management-platform) *Platform* Streamline your delivery journey with nShift's all-in-one platform for enhanced efficiency and customer satisfaction. - **Carrier network connectivity** — Connects With 1,000+ Carriers - **Unified delivery and experience management** — Comprehensive Delivery Management - **Global carrier network** — Supports International Deliveries - **Carrier connectivity** — Connect Seamlessly With Carriers - **End-to-end delivery management** — Manage Entire Delivery Journey - **Branded Self-Service Returns** — Create Branded Experiences - **Freight spend auditing** — Enables Cost Control - **Data fabric foundation** — Real-Time Data Insights - **AI Companion** — Enhance Operations with AI - **Delivery choices at checkout** — Increases Conversion Rates - **Data fabric for shipments** — Access Real-Time Shipment Data - **Refunds and Exchanges Automation** — Automate Refunds and Exchanges - **Emissions data auditing** — Supports Sustainability Reporting - **Dispute generation with evidence** — Facilitates Accurate Disputes - **Real-time shipment tracking** — Deliver Accurate Tracking Updates - **Proactive Communication** — Reduce Customer Inquiries - **Modular platform architecture** — Scalable Business Solutions - **Branded tracking updates** — Informs Customers Constantly - **Restock Optimization** — Streamline Restocking Processes - **Integration with ERP and WMS** — Connect Systems Seamlessly - **Automated invoice processing** — Streamlines Invoice Management - **Operational visibility** — Improve Operational Clarity - **Integration with E-commerce** — Enhance Checkout Experience - **Sustainability reporting** — Track Emissions Effortlessly - **Returns flow integration** — Simplifies Returns Management - **Integrated returns management** — Simplify Returns Process - **Detailed Return Analytics** — Gain Insights on Returns - **Integration with shipping data** — Streamlines Operations - **Multi-channel Updates** — Engage Customers Everywhere ## Market Segments - **Delivery management and orchestration** (market size $11.6B, CAGR 8.2%): Orchestrates end-to-end parcel and freight delivery workflows including carrier selection, booking, label generation, routing, and real-time tracking to optimize operations and delivery performance. - **Reverse logistics and returns management** (market size $850.0B, CAGR 7%): Post-purchase services for returns processing, disposition, refurbishment, warranty inspection, and exception handling to recover value and maintain customer experience. - **Multi-carrier network management** (market size $5.7B, CAGR 7.2%): Functions to onboard, manage, and optimise a distributed carrier network, provide market access and smart allocation across carriers, and integrate carrier partners at scale. - **Freight audit, invoicing and dispute management** (market size $2.6B, CAGR 6.6%): Audits freight spend and invoices, automates invoice processing and contract checks, detects overcharges, and generates disputes with evidence to recover costs and control shipping spend. - **Sustainability reporting for shipments** (market size $350M, CAGR 17%): Automates shipment-level CO₂e metrics, emissions data auditing, and reporting to support corporate sustainability goals and regulatory disclosure for transport emissions. ## Who do we serve ### Growth-Stage Ecommerce Brands Mid-to-large online retailers seeking end-to-end delivery and returns optimization. - Industries: E-commerce, Retail Technology - Geography: Global (North America, Europe, APAC) - Pain points: Fragmented shipping processes and poor visibility; high return costs and inefficient returns experiences; inconsistent branding in customer communications. - Business goals: Improve delivery speed and accuracy; reduce shipping and returns costs; enhance customer experience and loyalty; enable sustainability reporting. - Positioning: A unified delivery and experience platform connects carriers, orders, and data to streamline delivery, returns, and customer communications, reducing costs and elevating the ecommerce experience. #### Persona: Head Of Logistics - Needs: End-to-end shipment visibility, scalable carrier management, unified data - Goals: Lower logistics costs, improve on-time delivery, optimize customer experience - Challenges: Siloed systems, complex rate cards, data quality issues - Pain points: Delayed visibility, manual reconciliations, high invoice disputes - Solution: Consolidates carrier connections, real-time tracking, returns, and invoice insights within a single platform to improve decision-making and cost control. #### Persona: Fulfillment Operations Manager - Needs: Automation for returns, refunds, and restock, ERP/WMS integration - Goals: Increase throughput, reduce handling times - Challenges: Manual processes, returns backlog - Pain points: High touchpoint effort, delayed refunds - Solution: Automates returns and refund workflows and aligns returns data with ERP/WMS to improve throughput. #### Persona: Ecommerce Analytics Lead - Needs: Actionable shipment and return insights, accurate emissions data - Goals: Improve customer metrics, optimize cost via data-driven decisions - Challenges: Data fragmentation, inconsistent data quality - Pain points: Delayed data consolidation, unclear ROI of shipping changes - Solution: Provides real-time data fabric insights and dashboards to inform optimization and budgeting decisions. ### Global Third-Party Logistics Providers Logistics service providers coordinating multiple merchants and carriers. - Industries: Logistics, Supply Chain, 3PL - Geography: Global, with focus on North America and Europe - Pain points: Fragmented carrier networks and complex returns; lengthy dispute resolution; limited visibility across multi-merchant operations - Business goals: Improve carrier utilization, reduce freight spend, increase throughput, elevate service levels - Positioning: A unified platform that connects carriers, orders, and data to optimize multi-merchant operations, reduce costs, and improve service levels. #### Persona: Network Operations Director - Needs: End-to-end visibility across multi-merchant shipments and performance analytics - Goals: Optimize throughput, reduce costs - Challenges: Data silos, complex rate structures, onboarding new carriers - Pain points: Fragmented data, manual invoice disputes - Solution: Consolidates multi-carrier data, automates invoicing, and streamlines returns across merchants. #### Persona: Operations Manager - Needs: Automation for invoicing, returns, and data syncing with ERP/WMS - Goals: Improve operational efficiency - Challenges: Data quality issues, process bottlenecks - Pain points: Manual reconciliation, delays - Solution: Automated workflows for invoicing, returns, and data integration. #### Persona: Carrier Relationship Manager - Needs: Centralized carrier network management; performance analytics - Goals: Improve carrier performance; reduce admin overhead - Challenges: Data silos; mixed SLAs - Pain points: Contract disputes; lack of real-time carrier status - Solution: Unified carrier connectivity and analytics to optimize carrier mix and disputes. ### Omnichannel Retailers Retailers with online and store channels seeking unified delivery and returns. - Industries: Retail, Omnichannel - Geography: Global - Pain points: Disjointed checkout experiences; inconsistent customer updates; complex in-store pickup returns; high reverse logistics costs - Business goals: Deliver seamless cross-channel fulfillment; reduce WISMO; improve returns experience - Positioning: A unified delivery and returns platform that synchronizes cross-channel orders, carriers, and customer communications to improve fulfillment and returns experiences. #### Persona: Head Of Omnichannel Operations - Needs: Unified order visibility across channels; rapid updates - Goals: Improve cross-channel fulfillment, reduce returns costs - Challenges: Siloed systems; inconsistent stock data - Pain points: Poor cross-channel visibility; delayed customer updates - Solution: Centralizes data across channels and automates updates, returns, and restocks. #### Persona: Fulfillment Center Manager - Needs: Efficient cross-dock and store-to-store returns - Goals: Reduce processing times - Challenges: Manual routing; misaligned inventory - Pain points: Delays in returns, restocking inefficiencies - Solution: Automates returns flow and integrates with WMS/ERP. #### Persona: Returns & Reverse Logistics Manager - Needs: Streamlined reverse logistics; performance metrics - Goals: Lower reverse logistics costs - Challenges: Complex reverse logistics networks - Pain points: Inaccurate returns data - Solution: Centralizes returns data, automates refunds and restocking. ### Sustainability And Compliance Leaders Global enterprises prioritizing emissions reporting and regulatory compliance. - Industries: Manufacturing, Retail, CPG, Logistics - Geography: Global - Pain points: Difficulty in measuring and reporting emissions; disparate data sources; regulatory reporting complexity - Business goals: Accurate emissions data; regulatory compliance; sustainability reporting - Positioning: A unified data fabric and delivery insights streamline emissions auditing and compliance across complex supply chains. #### Persona: Sustainability Manager - Needs: Accurate emissions data; governance across data sources - Goals: Achieve verifiable sustainability reporting and goals - Challenges: Data fragmentation; inconsistent measurement across partners - Pain points: Manual data collection and disparate systems - Solution: Provides emissions data auditing, reporting workflows, and integrated data fabric to streamline sustainability governance. #### Persona: Supply Chain Compliance Lead - Needs: Regulatory mapping, audit-ready data, cross-system visibility - Goals: Maintain compliance; minimize penalties - Challenges: Regulatory changes; data reliability - Pain points: Audit readiness gaps; data silos - Solution: Automates compliance data collection and audit trails across systems. #### Persona: Cfo Or Finance Lead - Needs: Cost and risk visibility; accurate budgeting tied to sustainability initiatives - Goals: Bridge sustainability goals with financial planning - Challenges: Justifying sustainability investments - Pain points: Lack of integrated sustainability accounting - Solution: Integrates emissions data with financial systems for cost visibility and ROI analysis.