{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/nextiva-com","markdownUrl":"https://nowen.ai/agents/nextiva-com.md","jsonUrl":"https://nowen.ai/agents/nextiva-com.json","name":"Nextiva, Inc.","nickname":"Nextiva","website":"https://www.nextiva.com","location":"Scottsdale, Arizona, United States","address":{"city":"Scottsdale","state":"Arizona","country":"United States"},"industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:44:21.048Z","summary":"Nextiva is a cloud-based unified communications and customer experience platform that helps businesses streamline communications, optimize contact centers, and enhance AI-driven customer engagement.","description":"Nextiva is a cloud-based platform delivering unified communications and customer experience solutions for businesses. It offers a suite of tools for voice, messaging, contact centers, and AI-powered automation, along with analytics and security features. The company serves a broad range of industries and company sizes, from small businesses to mid-market and enterprise organizations, helping teams streamline communications, improve customer interactions, and scale operations. With a focus on a conversation-centric approach, Nextiva emphasizes open integration, partner networks, and resources to support implementation, integration, and ongoing optimization of its CX stack. The organization highlights reliability, security, and accessibility as core priorities. Overall, Nextiva positions itself as an end-to-end platform for managing customer communications and experiences across channels, enabling teams to collaborate more effectively and deliver consistent, data-driven engagement.","mission":"We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/nextiva-com","label":"Apply to Nextiva, Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Nextiva Platform","type":"Platform","url":"","summary":"Nextiva Platform streamlines customer interactions across channels to enhance engagement and drive growth.","description":"Unified platform hosting Nextiva capabilities and integrations including NextivaONE, Business VoIP, Live Chat, Digital Channels, and messaging features that enhance customer engagement and operational efficiency.","pricing":{},"features":[{"name":"Unified Customer Experience","value":"Enhances Customer Engagement","valueDescription":"By unifying multiple communication channels, Nextiva provides teams with a seamless way to manage customer interactions, driving better engagement and satisfaction."},{"name":"Intelligent Routing","value":"Improves Service Efficiency","valueDescription":"AI-driven intelligent routing ensures that customer inquiries are directed to the most qualified agent, reducing wait times and improving resolution rates."},{"name":"Secure Payment Processing","value":"Ensures Safe Transactions","valueDescription":"Guarantees that customer payment information is processed securely, providing peace of mind during transactions."},{"name":"AI-Powered Insights","value":"Leverage AI Support","valueDescription":"Utilizes AI to analyze customer interactions and improve engagement strategies across channels."},{"name":"Real-Time Analytics","value":"Improve Engagement Strategies","valueDescription":"Utilize real-time data insights to understand customer behavior and optimize engagement."},{"name":"Customizable Analytics Widgets","value":"Monitor Performance Metrics","valueDescription":"Provide tailored analytics tools to track engagement metrics and optimize processes."}]},{"name":"SMB Customer Management","type":"Solution","url":"/solutions/smb-customer-management","summary":"Enhance customer loyalty and streamline communications for small businesses.","description":"Small-business oriented solution for managing customer relationships and journeys, integrating various communication channels to improve retention rates.","pricing":{},"features":[{"name":"Small-Business Focus","value":"Enhances Customer Loyalty","valueDescription":"Focuses on small businesses to meet their unique customer management needs, improving retention rates."},{"name":"AI-Powered Insights","value":"Drives Growth","valueDescription":"Provides actionable insights that help businesses optimize customer interactions and improve sales strategies."},{"name":"Omnichannel Communication","value":"Streamlines Customer Interaction","valueDescription":"Ensures seamless engagement by consolidating customer communications from voice, messaging, and digital platforms."},{"name":"Intelligent Routing","value":"Improves Response Times","valueDescription":"Uses advanced algorithms to connect customers with the right team members promptly."}]},{"name":"Enterprise","type":"Solution","url":"/solutions/enterprise","summary":"Tailored solutions for mid-size and enterprise-level business success.","description":"Enterprise-grade solution for managing customer experiences at scale, focusing on large-scale customer management and journey orchestration.","pricing":{},"features":[{"name":"Enterprise-Grade","value":"Manage Customers Seamlessly","valueDescription":"Facilitate the management of customer interactions efficiently, enhancing service and satisfaction for enterprise-level demands."},{"name":"AI-Powered Contact Center","value":"Leverage AI Technologies","valueDescription":"Utilize advanced AI capabilities to streamline processes, improve response times, and personalize customer interactions at scale."},{"name":"Intelligent Routing","value":"Route Calls Efficiently","valueDescription":"Ensure that customer inquiries are directed to the most appropriate resources for quick and effective resolution."},{"name":"Real-Time Analytics","value":"Access Real-Time Insights","valueDescription":"Empower leadership with analytics that drive actionable insights and improve decision-making for customer engagement strategies."}]}],"audiences":[],"segments":[{"name":"Contact center as a service","description":"Cloud-hosted contact center capabilities for multichannel customer service, including AI routing, journey orchestration, and real-time monitoring for enterprise and mid-market operations.","size":7.8,"cagr":16.2,"color":1,"productNames":["Enterprise","Nextiva Platform"],"methodology":"Estimate based on multiple market reports in the provided search results. 2025 CCaaS market figures range from about USD 5.39B to USD 10.65B; taking the midpoint of leading 2025 estimates yields ~USD 7.8B. Reported forecast CAGRs span ~13.5%–19%; averaging these sources gives an estimated growth potential of ~16.2% CAGR for the coming forecast period.","citations":[{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"the global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025 and ... CAGR of 17.40%."},{"url":"https://www.futuremarketinsights.com/reports/contact-center-as-a-service-market","text":"Contact Center as a Service market was valued at USD 5.39 billion in 2025 ... forecast to USD 21.69 billion by 2036 at a 13.5% CAGR."},{"url":"https://www.thebusinessresearchcompany.com/report/contact-center-as-a-service-ccaas-global-market-report","text":"market size has reached to $7.91 billion in 2025 • Expected to grow to $18.83 billion in 2030 at a CAGR of 19%."},{"url":"https://www.marketresearchfuture.com/reports/contact-center-as-a-service-market-10774","text":"the Contact Center as a Service Market Size was estimated at 9.257 USD Billion in 2024; grow to 10.65 USD Billion in 2025 ... CAGR 15.0%."}]},{"name":"Unified communications and collaboration","description":"Integrated voice, messaging, and collaboration services that replace on-premises telephony and enable internal team communication alongside external customer contact.","size":80.72,"cagr":10.7,"color":2,"productNames":["Nextiva Platform","SMB Customer Management","Enterprise"],"methodology":"Primary estimate uses Fortune Business Insights' explicit 2026 figure (USD 80.72B) and reported CAGR (10.7%). Other search results show a range (GMI: USD 45B in 2021, CAGR ~10%; Coherent: USD 128.63B in 2026, CAGR 15.3%), so the selected values reflect the FortuneBI 2026 market-size datapoint and its midpoint growth projection amid source variance.","citations":[{"url":"https://www.fortunebusinessinsights.com/unified-communications-and-collaboration-uc-c-market-106182","text":"projected to grow from USD 80.72 billion in 2026 to USD 181.84 billion by 2034, exhibiting a CAGR of 10.7%"},{"url":"https://www.gminsights.com/industry-analysis/unified-communications-market-report","text":"Market Size in 2021 45 Billion (USD); Forecast Period 2022 to 2028 CAGR 10%"},{"url":"https://www.coherentmarketinsights.com/market-insight/unified-communications-market-5689","text":"Unified Communications Market size is estimated to be valued at USD 128.63 Bn in 2026; CAGR of 15.3% from 2026 to 2033"},{"url":"https://www.linkedin.com/pulse/unified-communication-collaboration-market-size-share-litae","text":"Unified Communication and Collaboration market projected CAGR of 14.1%"}]},{"name":"Omnichannel customer engagement","description":"Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.","size":24.36,"cagr":10.1,"color":3,"productNames":["Nextiva Platform","SMB Customer Management","Enterprise"],"methodology":"Estimate based on multiple industry reports in the provided search results. Fortune Business Insights explicitly reports a global customer engagement solutions market of USD 24.36B in 2025 with a 10.10% CAGR; other reports (FMI, Precedence, MarketsandMarkets) show 2024–2025 sizes between ~USD 18.6B and USD 29.4B and CAGRs of ~10.8–15.3%. I selected Fortune's 2025 figure and its 10.1% CAGR as a representative, conservative market-size and growth estimate for omnichannel customer engagement within the broader customer engagement solutions market.","citations":[{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025"},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"exhibiting a CAGR of 10.10% during the forecast period"},{"url":"https://www.futuremarketinsights.com/reports/customer-engagement-solutions-market","text":"Industry Size (2024): USD 21.42 Bn"}]},{"name":"Customer experience analytics and AI","description":"Analytics and AI-driven insights, real-time dashboards, and intelligent routing used to measure, automate, and optimize customer journeys and agent performance.","size":14.78,"cagr":20,"color":4,"productNames":["Enterprise","Nextiva Platform","SMB Customer Management"],"methodology":"Estimate based on published market figures for adjacent segments in the search results: Customer Experience Analytics reported at $12.6B (2024) and AI in Customer Experience reports of $14.78B–$17.75B (2025) with high single-digit to high-20s CAGRs. I selected the 2025 AI-in-CX figure (14.78) as the representative mid-point for a combined 'analytics + AI' segment and a blended CAGR (≈20%) reflecting faster AI-driven growth (reports show ~26–27%) tempered by lower-growth analytics forecasts (~14.5%).","citations":[{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size$ 12.6 Billion"},{"url":"https://www.insightaceanalytic.com/report/ai-in-customer-experience-market/2746","text":"Global AI in Customer Experience Market Size is valued at USD 14.78 Bn in 2025"},{"url":"https://www.thebusinessresearchcompany.com/report/artificial-intelligence-ai-in-customer-experience-global-market-report","text":"market size has reached to $17.75 billion in 2025 • Expected to grow to $59.71 billion in 2030 at a CAGR of 27.4%"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.nextiva.com","text":"Nextiva, Inc."},{"url":"/solutions/smb-customer-management","text":"SMB Customer Management"},{"url":"/solutions/enterprise","text":"Enterprise"},{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"the global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025 and ... CAGR of 17.40%."},{"url":"https://www.futuremarketinsights.com/reports/contact-center-as-a-service-market","text":"Contact Center as a Service market was valued at USD 5.39 billion in 2025 ... forecast to USD 21.69 billion by 2036 at a 13.5% CAGR."},{"url":"https://www.thebusinessresearchcompany.com/report/contact-center-as-a-service-ccaas-global-market-report","text":"market size has reached to $7.91 billion in 2025 • Expected to grow to $18.83 billion in 2030 at a CAGR of 19%."},{"url":"https://www.marketresearchfuture.com/reports/contact-center-as-a-service-market-10774","text":"the Contact Center as a Service Market Size was estimated at 9.257 USD Billion in 2024; grow to 10.65 USD Billion in 2025 ... CAGR 15.0%."},{"url":"https://www.fortunebusinessinsights.com/unified-communications-and-collaboration-uc-c-market-106182","text":"projected to grow from USD 80.72 billion in 2026 to USD 181.84 billion by 2034, exhibiting a CAGR of 10.7%"},{"url":"https://www.gminsights.com/industry-analysis/unified-communications-market-report","text":"Market Size in 2021 45 Billion (USD); Forecast Period 2022 to 2028 CAGR 10%"},{"url":"https://www.coherentmarketinsights.com/market-insight/unified-communications-market-5689","text":"Unified Communications Market size is estimated to be valued at USD 128.63 Bn in 2026; CAGR of 15.3% from 2026 to 2033"},{"url":"https://www.linkedin.com/pulse/unified-communication-collaboration-market-size-share-litae","text":"Unified Communication and Collaboration market projected CAGR of 14.1%"},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025"},{"url":"https://www.futuremarketinsights.com/reports/customer-engagement-solutions-market","text":"Industry Size (2024): USD 21.42 Bn"},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"2024 Market Size$ 12.6 Billion"},{"url":"https://www.insightaceanalytic.com/report/ai-in-customer-experience-market/2746","text":"Global AI in Customer Experience Market Size is valued at USD 14.78 Bn in 2025"},{"url":"https://www.thebusinessresearchcompany.com/report/artificial-intelligence-ai-in-customer-experience-global-market-report","text":"market size has reached to $17.75 billion in 2025 • Expected to grow to $59.71 billion in 2030 at a CAGR of 27.4%"}]}