{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/msg91-com","markdownUrl":"https://nowen.ai/agents/msg91-com.md","jsonUrl":"https://nowen.ai/agents/msg91-com.json","name":"Walkover Web Solutions Pvt Ltd","nickname":"Walkover","website":"https://www.msg91.com","location":"Indore, Madhya Pradesh, India","address":{"city":"Indore","state":"Madhya Pradesh","country":"India"},"industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:42:39.617Z","summary":"A global, cloud-based multi-channel communications platform enabling businesses to engage customers securely at scale.","description":"Walkover Web Solutions Pvt Ltd operates a cloud-based, multi-channel communications platform that enables businesses to connect with customers via SMS, email, voice, and other messaging channels. The company provides scalable APIs and tools for sending transactional messages, user verification, and customer engagement across industries. Serving startups to large enterprises, Walkover emphasizes reliability, security, and easy integration to help teams automate and personalize communications at scale, globally.","mission":"To empower businesses of all sizes to engage customers globally through secure, scalable, multi-channel communications and easy-to-integrate APIs.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/msg91-com","label":"Apply to Walkover Web Solutions Pvt Ltd's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Hello","type":"Platform","url":"https://msg91.com/hello","summary":"Enhance customer interactions with an all-in-one AI-powered communication platform.","description":"Hello by MSG91 is a cloud-based, AI-enabled, multi-channel communications hub that unifies chat, email, voice, and video to resolve customer queries. It includes an AI-powered chatbot, unlimited agents, workflow management, video calls, analytics, and screen sharing.","pricing":{},"features":[{"name":"AI-enabled chatbot","value":"Automate Customer Interactions","valueDescription":"The AI chatbot resolves customer queries instantly, providing 24/7 support and switching to human agents as needed."},{"name":"Unlimited agents","value":"Scale Customer Support","valueDescription":"Businesses can onboard as many agents as needed to manage incoming queries effectively."},{"name":"Live Chat Widget","value":"Increase Conversions","valueDescription":"Engage visitors directly on the website, facilitating immediate conversations that can lead to sales."},{"name":"Analytics","value":"Gain Insights on Performance","valueDescription":"Real-time data insights help businesses track customer interactions, agent effectiveness, and operational trends."},{"name":"Video Call","value":"Enhance Communication Clarity","valueDescription":"Video calls provide richer interactions, improving customer engagement and satisfaction."},{"name":"Global Multilingual Messaging","value":"Break Language Barriers","valueDescription":"Respond to customers in their preferred language without requiring translations, enhancing user experience."},{"name":"Screen Control","value":"Resolve Issues Remotely","valueDescription":"Support agents can guide customers through their screens, ensuring quick resolutions to complex problems."},{"name":"Workflow Management","value":"Streamline Operations","valueDescription":"Automates task assignment and inquiry handling to enhance operational efficiency."}]},{"name":"Segmento","type":"Platform","url":"https://msg91.com/segmento","summary":"Enhance customer engagement through actionable data-driven segmentation.","description":"Segmento is a customer data platform that enables segmentation by actions or events, allowing businesses to tailor their marketing efforts for improved customer engagement.","pricing":{},"features":[{"name":"Customer Segmentation","value":"Tailor Campaigns Effectively","valueDescription":"Utilize detailed segmentation to create targeted marketing campaigns that resonate with specific demographics, behaviors, and interests."},{"name":"Automation Trigger","value":"Deliver Relevant Content","valueDescription":"Automate actions based on user actions or inputs to ensure relevant messaging reaches the right audience at the right time."},{"name":"Filter Creation","value":"Customize Marketing Efforts","valueDescription":"Develop targeted campaigns by tailoring communication based on user traits or patterns through customizable filters in your address catalog."},{"name":"Open API","value":"Seamless Integration","valueDescription":"Access a comprehensive API for managing contacts, ensuring your platform is integrated efficiently with your existing systems."},{"name":"Automation Repeater","value":"Enhance Content Relevance","valueDescription":"Schedule automated messages to deliver timely content to your audience, adapting to their preferred channels."}]},{"name":"Campaign","type":"Platform","url":"https://msg91.com/campaign","summary":"Enhance audience engagement through automated, event-driven campaigns across multiple channels.","description":"Campaign is an event-based automation platform that helps boost audience engagement by connecting conversations across channels and tools. It delivers personalized, engaging, and seamless experiences.","pricing":{},"features":[{"name":"Multi-channel support","value":"Enhance Engagement Across Channels","valueDescription":"Provide a superior customer experience by meeting users where they are, whether through SMS, email, or other messaging platforms."},{"name":"Event-based automation","value":"Increase Engagement Through Automation","valueDescription":"Leverage user interactions and events to trigger automated campaigns that enhance customer engagement."},{"name":"Draggable Flow","value":"Simplify Workflow Creation","valueDescription":"Users can easily design workflows that initiate conversations via different channels, tailoring them to specific business needs."},{"name":"Time-based condition","value":"Send Timely Messages","valueDescription":"Automate message dispatch based on user-defined time conditions, ensuring campaigns reach users at the right moment."},{"name":"API-based conditions","value":"Enable Real-Time Interaction","valueDescription":"Retrieve necessary data instantly to provide dynamic interaction, enhancing the customer experience during communications."},{"name":"Country-based condition","value":"Personalize Global Experiences","valueDescription":"Tailor messaging strategies to local audiences by implementing country-specific content and channel preferences."}]},{"name":"OTP","type":"Platform","url":"https://msg91.com/otp","summary":"Provides effortless and secure OTP verification across multiple channels.","description":"OTP is a quick, secure multi-channel one-time password verification platform, allowing seamless user authentication across various channels.","pricing":{},"features":[{"name":"Multichannel OTP Delivery","value":"Guarantees User Access","valueDescription":"This feature ensures that users receive their OTP through their preferred communication channel, providing a reliable and flexible authentication experience."},{"name":"Automatic Failover Mechanism","value":"Ensures Continuous Authentication","valueDescription":"This mechanism guarantees users receive their OTPs promptly, enhancing login success rates and user satisfaction."},{"name":"Invisible OTP","value":"Streamlines Login Process","valueDescription":"This feature eliminates the need for users to manually enter OTPs, making authentication seamless and reducing the risk of OTP-related fraud."},{"name":"Magic Links","value":"Facilitates Password-Free Login","valueDescription":"This feature offers a secure and quick way for users to log in, thereby improving user experience and conversion rates."},{"name":"Plug & Play Integration","value":"Simplifies Implementation","valueDescription":"This feature allows businesses to quickly integrate OTP solutions without extensive development effort."},{"name":"Real-Time Analytics","value":"Enhances Decision Making","valueDescription":"With real-time analytics, businesses can track OTP success rates, optimize delivery strategies, and improve overall service quality."}]},{"name":"OTP-MagicLink","type":"Product","url":"https://msg91.com/otp/magiclink","summary":"Facilitates instant access and authentication via secure Magic Links, enhancing user engagement.","description":"Magic Link is a simple, one-click authentication method that eliminates the need for passwords or OTPs. By sending a secure link via email, SMS, or WhatsApp, users can log in instantly, ensuring a seamless experience while maintaining high security standards.","pricing":{},"features":[{"name":"Frictionless User Experience","value":"Authenticate Instantly With One Click","valueDescription":"This feature enhances user satisfaction by providing a quick and hassle-free authentication method."},{"name":"Multi-Channel Delivery","value":"Deliver Via Preferred Channels","valueDescription":"Users receive access links through channels they are most comfortable with, ensuring high engagement rates."},{"name":"Secure & Reliable Access","value":"Ensure Secure One-Time Access","valueDescription":"This ensures that sensitive information is protected, significantly reducing the risk of unauthorized access."},{"name":"Higher Conversion Rates","value":"Boost User Engagement","valueDescription":"A frictionless login experience leads to increased user interactions and satisfaction, ultimately driving better engagement."}]}],"audiences":[],"segments":[{"name":"Omnichannel customer engagement","description":"Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.","size":10.5,"cagr":15.8,"color":1,"productNames":["Campaign","Segmento"],"methodology":"Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.","citations":[{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."}]},{"name":"Conversational contact center","description":"Capabilities that unify chat, voice, video, AI chatbots, and agent workflows to resolve customer queries and manage support at scale.","size":10,"cagr":17.4,"color":2,"productNames":["Hello"],"methodology":"Estimated by positioning \"conversational contact center\" between CCaaS (cloud contact-center software focused on omnichannel and AI conversational features) and the broader call-centre market. Fortune Business Insights reports CCaaS at USD 7.08B (2025) with a 17.4% CAGR; Future Market Insights reports the overall call-centre market at USD 37.4B (2025). Combining the CCaaS baseline with the larger call-centre market and the rapid adoption of conversational AI leads to an estimated ~USD 10B addressable market and growth potential aligned with CCaaS (~17.4% CAGR).","citations":[{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"The global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025"},{"url":"https://www.futuremarketinsights.com/reports/call-centre-market","text":"The call centre market was valued at USD 37.4 billion in 2025 and is forecast to register a 7.4% CAGR between 2025 and 2035"}]},{"name":"Identity verification and authentication","description":"Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.","size":4,"cagr":14,"color":3,"productNames":["OTP","OTP-MagicLink"],"methodology":"I used multiple industry forecasts for the overall identity verification market (MarketsandMarkets, Juniper Research, Fortune Business Insights, Zion) which report market sizes of roughly $11–19B (mid-2020s) and CAGRs ~13–16%. Because telecom-based verification and 2‑factor/authentication APIs (SMS/voice/verification APIs/2FA) are a material subset of non-biometric/MFA spend, I estimated this niche at roughly 20–25% of the broader identity verification market. Applying that share to mid‑2020s overall market estimates (~$15–18B) yields an estimated market size of about $4.0B. Growth potential (CAGR) is aligned to reported overall market CAGRs (13–16%), so I estimate ~14% for the telecom-based verification / 2FA API segment.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/identity-verification-market-178660742.html","text":"Market Size Value in 2025: USD 14.34 Billion; Revenue Forecast in 2030: USD 29.32 Billion; CAGR of 15.4% (2025-2030)."},{"url":"https://www.juniperresearch.com/research/fintech-payments/identity/digital-identity-verification-research-report/","text":"$18.8bn Digital identity verification market size in 2026; $29.0bn by 2030."},{"url":"https://www.fortunebusinessinsights.com/identity-verification-market-106468","text":"The global identity verification market size was valued at USD 13.75 billion in 2025; projected to USD 50.58 billion by 2034, CAGR 15.60%."},{"url":"https://www.zionmarketresearch.com/report/digital-identity-verification-market","text":"Global digital identity verification market size was $11.4 Billion in 2023; CAGR of nearly 13.5% (2024-2032)."}]},{"name":"Customer Data and Audience Segmentation","description":"First-party data activation and audience building that turns customer data into actionable segments and insights for targeting, personalization, and measurement.","size":6.3,"cagr":18.1,"color":4,"productNames":["Segmento","Campaign"],"methodology":"Estimate uses HTF Market Intelligence’s explicit Customer Segmentation market sizing (USD 6.3B base year 2025) and stated CAGR (18.10% to 2033) as the primary source for the ‘customer data and audience segmentation’ segment. MarketsandMarkets’ Customer Data Platform (CDP) figures (USD 9.72B in 2025; CAGR 30.7% to 2030) and its note that audience segmentation is a large application (~27.09% share) provide context and upside potential tied to CDP adoption and first‑party activation trends.","citations":[{"url":"https://www.htfmarketinsights.com/report/4375240-customer-segmentation-market","text":"Based Year Market Size (2025) 6.3 Billion; CAGR: 18.10% (2025–2033)."},{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-data-platform-market-94223554.html","text":"Projected to grow from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.msg91.com","text":"Walkover Web Solutions Pvt Ltd"},{"url":"https://msg91.com/hello","text":"Hello"},{"url":"https://msg91.com/segmento","text":"Segmento"},{"url":"https://msg91.com/campaign","text":"Campaign"},{"url":"https://msg91.com/otp","text":"OTP"},{"url":"https://msg91.com/otp/magiclink","text":"OTP-MagicLink"},{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."},{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"The global contact center as a service (CCaaS) market size was valued at USD 7.08 billion in 2025"},{"url":"https://www.futuremarketinsights.com/reports/call-centre-market","text":"The call centre market was valued at USD 37.4 billion in 2025 and is forecast to register a 7.4% CAGR between 2025 and 2035"},{"url":"https://www.marketsandmarkets.com/Market-Reports/identity-verification-market-178660742.html","text":"Market Size Value in 2025: USD 14.34 Billion; Revenue Forecast in 2030: USD 29.32 Billion; CAGR of 15.4% (2025-2030)."},{"url":"https://www.juniperresearch.com/research/fintech-payments/identity/digital-identity-verification-research-report/","text":"$18.8bn Digital identity verification market size in 2026; $29.0bn by 2030."},{"url":"https://www.fortunebusinessinsights.com/identity-verification-market-106468","text":"The global identity verification market size was valued at USD 13.75 billion in 2025; projected to USD 50.58 billion by 2034, CAGR 15.60%."},{"url":"https://www.zionmarketresearch.com/report/digital-identity-verification-market","text":"Global digital identity verification market size was $11.4 Billion in 2023; CAGR of nearly 13.5% (2024-2032)."},{"url":"https://www.htfmarketinsights.com/report/4375240-customer-segmentation-market","text":"Based Year Market Size (2025) 6.3 Billion; CAGR: 18.10% (2025–2033)."},{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-data-platform-market-94223554.html","text":"Projected to grow from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7%."}]}