# Moveworks, Inc.
*Also known as Moveworks*

- Website: https://www.moveworks.com
- Location: Mountain View, CA, United States
- Agent profile: https://nowen.ai/agents/moveworks-com
- Industry: Enterprise AI

> Moveworks is a global enterprise AI company that automates workplace workflows and improves the employee experience across IT, HR, and other enterprise functions.

Moveworks is a global enterprise AI company that delivers agentic AI to automate and optimize workplace workflows across IT, HR, facilities, finance and service functions. The platform enables employees to get answers and complete tasks through natural-language interactions across many enterprise systems, reducing manual work, accelerating service delivery, and enhancing the employee experience. Moveworks emphasizes security, privacy, and governance to support large organizations worldwide and integrates across systems while protecting data integrity and privacy.

**Mission:** To empower enterprises by delivering agentic AI that automates work, accelerates service delivery, and enhances the employee experience across the workforce.

## Products & Services

### [Moveworks Platform](https://www.moveworks.com/us/en/platform)
*Platform*
Empower employees to resolve issues and automate tasks effortlessly across all enterprise systems.

- **Agentic AI across enterprise systems** — Delivers Measurable Outcomes
- **Hundreds of integrations and plugins** — Streamlines Workflows
- **Natural language processing** — Enhances Communication
- **Natural-Language Understanding** — Enhances User Interaction
- **Cross-Application Integration** — Streamlines Workflow
- **Context-Aware Search** — Gain Relevant Answers Instantly
- **Instant Issue Resolution** — Resolve Issues Automatically
- **Instant Access to Resources** — Get Immediate Answers
- **IT Cost Optimization** — Reduce IT Staff Load
- **Enterprise-Wide Automation** — Streamlined Operations
- **IAM Modernization** — Facilitates Self-Service Access
- **AI governance and control tower** — Ensures AI Compliance
- **Single chat interface** — Improves User Experience
- **Task Automation** — Saves Time and Effort
- **Integrated Knowledge Base** — Centralize Your Information
- **Productivity Boost** — Automate Routine Tasks
- **Automated Task Management** — Automate Onboarding Tasks
- **Change Communications** — Design Engaging Communications
- **Automated Translations** — Enhance Inclusivity
- **Actionable Insights** — Optimized IT Budgets
- **Automated Password Resets** — Reduces Downtime
- **Headless API deployment** — Facilitates Seamless Integration
- **Proactive Insights** — Enhances Productivity
- **AI Summaries** — Understand Key Insights Quickly
- **Seamless System Integrations** — Connect to HR Systems
- **Audience Builder** — Hypertarget Your Audience
- **Analytics and Impact Measurement** — Optimize Communication Strategy
- **Self-Service Capabilities** — Immediate Issue Resolution
- **Comprehensive Audit Trails** — Ensures Compliance
- **Multi-Language Support** — Inclusive Interactions
- **Multilingual Support** — Support Diverse Workforce
- **Scalable Onboarding Experience** — Support Rapid Growth
- **Personalization for Diverse Needs** — Customize Onboarding
- **Integration with Workflows** — Streamline Process Integration
- **Group and App Management** — Simplifies User Management
- **Real-Time Analytics** — Measure Effectiveness
- **Permission Management** — Ensure Secure Access
- **Fast Setup** — Deploy in Minutes

### [AI Agent Marketplace](https://marketplace.moveworks.com/)
*Product*
Accelerate service delivery and enhance employee experience with discoverable AI agents and plugins.

- **Central Hub for AI Agents** — Simplify AI Agent Discovery
- **Seamless Plugin Integration** — Optimize Workflow
- **Low-Code Configuration** — Enable Quick Customization
- **Extensive Use Case Research** — Support Informed Decisions
- **Proactive Maintenance Alerts** — Maintain System Integrity

### [ITSM Automation](https://www.moveworks.com/us/en/solutions/ai-help-desk)
*Solution*
Enhance help desk efficiency and automate IT service management workflows with Moveworks AI.

- **Proactive Issue Resolution** — Empower Teams With Instant Solutions
- **Autonomous Ticket Handling** — Automate Ticket Lifecycle Management
- **Integration Across Systems** — Connect Across Platforms Seamlessly
- **Efficient Resource Allocation** — Maximize IT Resource Efficiency
- **Real-Time Analytics** — Gain Actionable Insights

### [Service Management](https://www.moveworks.com/us/en/platform/service-management)
*Product*
Automate service delivery across functions with Moveworks' AI-driven Service Management platform.

- **AI-Powered Ticket Resolution** — Resolve Tickets Instantly
- **Self-Service Capabilities** — Enable Employee Self-Service
- **Integrated Workflows** — Streamline Processes Across Systems
- **Continuous Service Improvement Analytics** — Optimize Service Delivery
- **24/7 Availability** — Ensure Constant Service Accessibility

## Market Segments

- **IT service management automation** (market size $3.6B, CAGR 16%): Capabilities that automate ticket lifecycle, incident resolution, password resets, and resource allocation by integrating with ITSM platforms to reduce L1 demand and accelerate resolution.
- **Employee experience automation (HR service delivery)** (market size $8.8B, CAGR 10%): Automation of HR and facilities workflows — onboarding, benefits and payroll setup, time-off requests, change communications, and multilingual support — via HRIS integrations to improve onboarding and task completion.
- **Knowledge-enabled employee assistants** (market size $3.0B, CAGR 25%): Enterprise assistants that surface company-specific policies, private reference libraries, and hyper-contextualized guidance integrated into collaboration and workflow tools to ensure consistent, compliant, and contextual employee support.
- **AI agent platform and process automation** (market size $5.3B, CAGR 46.3%): Platforms and frameworks to build, deploy, and contextualize AI agents, apps, and workflows that automate enterprise processes and surface trusted insights from business data.

## Who do we serve

### Global Enterprise Workforce Automation
Large, multinational enterprises seeking scalable automation across IT, HR, and facilities.
- Industries: Technology, Financial Services, Healthcare, Manufacturing
- Geography: North America, Europe, APAC
- Pain points: Siloed systems, fragmented data, rising support costs, slow service delivery
- Business goals: Increase productivity, shorten resolution times, reduce operating expenses
- Positioning: A scalable AI powered platform unifies knowledge, automates IT, HR, and facilities workflows, delivering faster resolutions and improved employee experience while maintaining security and governance.

#### Persona: Chief Information Officer
- Needs: Scalable automation, secure data, measurable ROI
- Goals: Drive digital transformation, lower operating costs
- Challenges: Legacy systems, data silos, vendor management
- Pain points: Disparate data, manual handoffs, security concerns
- Solution: Leverages Moveworks Platform with AI agents, Enterprise Search, and Knowledge Studio to automate IT and HR workflows while grounding responses.

#### Persona: Head of IT Service Management
- Needs: Efficient ticket routing, automation of repetitive tasks, system integration
- Goals: Reduce MTTR, lower backlog
- Challenges: Disparate ticket sources, manual workflows
- Pain points: Ticket backlog, long resolution times
- Solution: Uses AI Agent Marketplace to deploy plugins, Productivity Boost for task automation, and Enterprise Search for data retrieval.

#### Persona: Head of HR Operations
- Needs: Self-service automation, knowledge grounding
- Goals: Improve employee experience, reduce HR support costs
- Challenges: Policy changes, inconsistent information
- Pain points: High volume requests, knowledge gaps
- Solution: Knowledge Studio governs HR knowledge; AI Agent Marketplace plugins for HR tasks; Productivity Boost for scheduling and communications.

### Employee Support Center Leaders
HR and IT service leaders optimizing employee support centers across global enterprises.
- Industries: Technology, Financial Services, Healthcare, Education
- Geography: North America, Europe
- Pain points: High ticket volumes, long resolution times, inconsistent knowledge
- Business goals: Improve service levels, reduce cost per ticket, enhance self-service capabilities
- Positioning: Delivers self-service enablement and fast, accurate employee support by unifying knowledge, automated workflows, and smart search across enterprise tools.

#### Persona: HR Operations Manager
- Needs: Efficient self-service, accurate knowledge
- Goals: Reduce HR support load, improve employee satisfaction
- Challenges: Content validity, process updates
- Pain points: Long wait times, duplicated tasks
- Solution: Knowledge Studio governs HR knowledge; AI agents automate HR and IT tasks; Enterprise Search enables quick, accurate self-service.

#### Persona: IT Service Desk Manager
- Needs: Streamlined incident workflow, automation of repetitive tasks
- Goals: Decrease ticket volume, faster resolutions
- Challenges: Siloed data, complex integrations
- Pain points: Escalations, manual work
- Solution: Moveworks Platform automates incident workflows across IT and knowledge sources; Productivity Boost for task management.

#### Persona: Employee Experience Lead
- Needs: Self-service improvements, trusted information
- Goals: Boost satisfaction, reduce downtime
- Challenges: Low adoption of self-service, knowledge misalignment
- Pain points: Confusing interfaces, outdated content
- Solution: Enterprise Search and Knowledge Studio to unify information and accelerate responses.

### Compliance and Security Leaders in Regulated Industries
Finance, healthcare, and regulated sectors requiring governance and trusted AI knowledge.
- Industries: Financial Services, Healthcare, Government, Pharmaceuticals
- Geography: North America, Europe
- Pain points: Regulatory compliance, audit readiness, data governance, trust in AI outputs
- Business goals: Increase compliance, improve audit efficiency, reduce risk
- Positioning: Helps regulated organizations keep AI grounded in trusted sources while automating compliance workflows across enterprise systems.

#### Persona: Chief Information Security Officer
- Needs: Grounded AI, trusted sources
- Goals: Ensure compliance and secure operations
- Challenges: Maintaining trust in AI outputs, data provenance
- Pain points: Audit findings, data access controls
- Solution: Knowledge Studio grounds AI responses with policy and audit sources; Moveworks Platform automates governance tasks and monitoring; Enterprise Search surfaces compliance data.

#### Persona: Compliance Officer
- Needs: Accurate policy references, audit trails
- Goals: Pass audits, demonstrate controls
- Challenges: Keeping policies up-to-date, cross-system visibility
- Pain points: Outdated content, lost audit trails
- Solution: AI agents keep policies current, auditable actions, and searchable compliance content with Knowledge Studio and Enterprise Search.

#### Persona: Audit Manager
- Needs: Efficient evidence collection, reproducible processes
- Goals: Reduce audit cycle time
- Challenges: Time-consuming evidence gathering
- Pain points: Manual collection, inconsistent data
- Solution: Moveworks Platform automates evidence collection and tasking; Knowledge Studio maintains authoritative policy sources.

### Manufacturing And Logistics Operations Leaders
Large manufacturers and logistics firms needing scalable automation for facilities and supply chains.
- Industries: Manufacturing, Logistics
- Geography: North America, Europe, APAC
- Pain points: Complex facilities workflows, manual processes, data silos
- Business goals: Improve productivity, reduce downtime, optimize operations
- Positioning: Unlocks scalable automation for complex plant, warehouse, and logistics operations with trusted knowledge and AI-driven action.

#### Persona: Operations Director
- Needs: Automated workflows, real-time insights
- Goals: Increase throughput, reduce downtime
- Challenges: Fragmented systems, maintenance of integrations
- Pain points: Manual approvals, delays
- Solution: Moveworks Platform automates workflows across ERP, WMS, and MES; AI Agent Marketplace plugins extend plant operations.

#### Persona: Facilities Manager
- Needs: Reliable, up-to-date operating information
- Goals: Improve facility reliability, safety compliance
- Challenges: Maintenance and ticketing inefficiencies
- Pain points: Work order delays, miscommunication
- Solution: Knowledge Studio maintains facility knowledge; Enterprise Search provides rapid access to manuals.

#### Persona: Supply Chain Manager
- Needs: End-to-end visibility, integrated systems
- Goals: Optimize inventory, reduce lead times
- Challenges: Data silos, forecasting gaps
- Pain points: Manual data reconciliation, slow responses
- Solution: Moveworks Platform automates cross-system actions; Productivity Boost for scheduling and communications.