{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/moveworks-com","markdownUrl":"https://nowen.ai/agents/moveworks-com.md","jsonUrl":"https://nowen.ai/agents/moveworks-com.json","name":"Moveworks, Inc.","nickname":"Moveworks","website":"https://www.moveworks.com","location":"Mountain View, CA, United States","address":{"city":"Mountain View","state":"CA","country":"United States"},"industry":"Enterprise AI","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:42:27.331Z","summary":"Moveworks is a global enterprise AI company that automates workplace workflows and improves the employee experience across IT, HR, and other enterprise functions.","description":"Moveworks is a global enterprise AI company that delivers agentic AI to automate and optimize workplace workflows across IT, HR, facilities, finance and service functions. The platform enables employees to get answers and complete tasks through natural-language interactions across many enterprise systems, reducing manual work, accelerating service delivery, and enhancing the employee experience. Moveworks emphasizes security, privacy, and governance to support large organizations worldwide and integrates across systems while protecting data integrity and privacy.","mission":"To empower enterprises by delivering agentic AI that automates work, accelerates service delivery, and enhances the employee experience across the workforce.","directory":{"industryName":"Enterprise AI","agentCount":87,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-ai"},"aiReaderFamilies":["Anthropic","Amazon"],"products":[{"name":"Moveworks Platform","type":"Platform","url":"https://www.moveworks.com/us/en/platform","summary":"Empower employees to resolve issues and automate tasks effortlessly across all enterprise systems.","description":"Moveworks Platform is an enterprise AI platform that unifies access to knowledge and actions across IT, HR, facilities, finance and service functions. It enables employees to get answers and complete tasks via natural-language interactions across hundreds of integrated enterprise systems, with agentic AI that reasons across applications and automates workflows. The platform emphasizes security, governance, and scalable AI across the organization.","pricing":{},"features":[{"name":"Agentic AI across enterprise systems","value":"Delivers Measurable Outcomes","valueDescription":"Utilizes reasoning capabilities to enhance interactions across various systems for significant improvements in operational efficiency."},{"name":"Hundreds of integrations and plugins","value":"Streamlines Workflows","valueDescription":"Enables comprehensive task automation by connecting to multiple enterprise systems and tools."},{"name":"Natural language processing","value":"Enhances Communication","valueDescription":"Enables employees to interact using natural language, improving efficiency and reducing response times."},{"name":"Natural-Language Understanding","value":"Enhances User Interaction","valueDescription":"By comprehending diverse user queries, the AI Assistant improves the overall user experience, enabling users to ask questions naturally and receive accurate responses."},{"name":"Cross-Application Integration","value":"Streamlines Workflow","valueDescription":"Empowers employees to retrieve information and complete tasks from multiple enterprise systems without switching between applications, enhancing productivity."},{"name":"Context-Aware Search","value":"Gain Relevant Answers Instantly","valueDescription":"Moveworks understands your company's specific content and terminology to provide precise results tailored to user intent."},{"name":"Instant Issue Resolution","value":"Resolve Issues Automatically","valueDescription":"Eliminate ticket backlogs and support delays by providing instant resolutions for commonly requested IT support tasks."},{"name":"Instant Access to Resources","value":"Get Immediate Answers","valueDescription":"The AI Assistant ensures new hires can quickly find answers to common questions like benefits and policies, enhancing their initial experience."},{"name":"IT Cost Optimization","value":"Reduce IT Staff Load","valueDescription":"Automating common tasks drastically cuts down on workload, allowing IT staff to focus on strategic initiatives."},{"name":"Enterprise-Wide Automation","value":"Streamlined Operations","valueDescription":"End-to-end automation minimizes delays and enables smoother operations across various functions."},{"name":"IAM Modernization","value":"Facilitates Self-Service Access","valueDescription":"By enabling self-service access for employees, IAM Modernization minimizes the burden on IT teams, helping them focus on high-impact tasks."},{"name":"AI governance and control tower","value":"Ensures AI Compliance","valueDescription":"Provides oversight and governance, ensuring that AI operations meet organizational policies and regulations."},{"name":"Single chat interface","value":"Improves User Experience","valueDescription":"Simplifies the user experience by providing a unified interface for addressing inquiries and completing tasks."},{"name":"Task Automation","value":"Saves Time and Effort","valueDescription":"Reduces operational workload on employees by automatically handling routine inquiries and actions, allowing them to focus on more complex tasks."},{"name":"Integrated Knowledge Base","value":"Centralize Your Information","valueDescription":"Eliminates knowledge silos, making it easy to find accurate, up-to-date information across various teams and functions."},{"name":"Productivity Boost","value":"Automate Routine Tasks","valueDescription":"Free employees from repetitive administrative tasks, allowing them to focus on higher-value work and improve overall productivity."},{"name":"Automated Task Management","value":"Automate Onboarding Tasks","valueDescription":"By automating routine onboarding tasks, new employees can focus on their roles instead of paperwork."},{"name":"Change Communications","value":"Design Engaging Communications","valueDescription":"Empower teams to design specific communication campaigns tailored to various departments, fostering a culture of engagement and ensuring essential updates are received."},{"name":"Automated Translations","value":"Enhance Inclusivity","valueDescription":"Make communication accessible to all employees, enhancing engagement and understanding across a multilingual workforce."},{"name":"Actionable Insights","value":"Optimized IT Budgets","valueDescription":"Gain visibility on cost management and identify areas for further optimization in IT budgets."},{"name":"Automated Password Resets","value":"Reduces Downtime","valueDescription":"IAM Modernization ensures faster resolution of access issues, translating to less downtime and more efficient operations for employees."},{"name":"Headless API deployment","value":"Facilitates Seamless Integration","valueDescription":"Allows organizations to deploy the Moveworks platform in various environments while maintaining functionality and security."},{"name":"Proactive Insights","value":"Enhances Productivity","valueDescription":"By anticipating user needs, the Assistant improves task completion rates and ensures timely follow-ups for critical deadlines."},{"name":"AI Summaries","value":"Understand Key Insights Quickly","valueDescription":"AI-generated summaries distill information into actionable insights, making it easier to digest large volumes of data."},{"name":"Seamless System Integrations","value":"Connect to HR Systems","valueDescription":"Integrations ensure new employees have the tools they need right from the start, reducing the time to productivity."},{"name":"Audience Builder","value":"Hypertarget Your Audience","valueDescription":"Ensure that communications reach the right audience at the right time by leveraging detailed employee attributes."},{"name":"Analytics and Impact Measurement","value":"Optimize Communication Strategy","valueDescription":"Use insights and analytics to refine future communications, ensuring they are impactful and engaging for employees."},{"name":"Self-Service Capabilities","value":"Immediate Issue Resolution","valueDescription":"Employees can quickly solve issues themselves, leading to faster resolution times and improved satisfaction."},{"name":"Comprehensive Audit Trails","value":"Ensures Compliance","valueDescription":"With its robust auditing capabilities, IAM Modernization supports organizations in meeting security and compliance standards effectively."},{"name":"Multi-Language Support","value":"Inclusive Interactions","valueDescription":"Ensures that all employees can interact with the AI Assistant in their preferred language, promoting accessibility and engagement."},{"name":"Multilingual Support","value":"Support Diverse Workforce","valueDescription":"Accommodates users across different regions and languages, ensuring everyone can find the information they need."},{"name":"Scalable Onboarding Experience","value":"Support Rapid Growth","valueDescription":"Moveworks scales onboarding effectively, enabling companies to manage a growing number of new hires efficiently."},{"name":"Personalization for Diverse Needs","value":"Customize Onboarding","valueDescription":"Delivers a tailored onboarding experience for employees in various languages and regions, promoting inclusivity."},{"name":"Integration with Workflows","value":"Streamline Process Integration","valueDescription":"Enhance organizational efficiency by connecting communication campaigns directly with operational workflows, allowing for quick action and responses."},{"name":"Group and App Management","value":"Simplifies User Management","valueDescription":"Instantly grant or revoke access to applications, improving security and operational efficiency across the organization."},{"name":"Real-Time Analytics","value":"Measure Effectiveness","valueDescription":"Analyzes search patterns and results to continuously improve the search experience and identify knowledge gaps."},{"name":"Permission Management","value":"Ensure Secure Access","valueDescription":"Adapts to changing roles and permissions, allowing employees to find only the information they are approved to access."},{"name":"Fast Setup","value":"Deploy in Minutes","valueDescription":"Simplifies administration with self-service setup options, enabling rapid deployment without extensive IT resources."}]},{"name":"AI Agent Marketplace","type":"Product","url":"https://marketplace.moveworks.com/","summary":"Accelerate service delivery and enhance employee experience with discoverable AI agents and plugins.","description":"Moveworks AI Agent Marketplace provides a central hub for discovering AI agents and plugins that extend Moveworks capabilities across the enterprise.","pricing":{},"features":[{"name":"Central Hub for AI Agents","value":"Simplify AI Agent Discovery","valueDescription":"Users can easily browse and install AI agents tailored to various business needs, promoting quick implementations."},{"name":"Seamless Plugin Integration","value":"Optimize Workflow","valueDescription":"Allows for the effective combination of AI agents with existing workflows, increasing operational efficiency across the organization."},{"name":"Low-Code Configuration","value":"Enable Quick Customization","valueDescription":"Facilitates fast personalization of AI agents without extensive coding knowledge, catering to diverse enterprise needs."},{"name":"Extensive Use Case Research","value":"Support Informed Decisions","valueDescription":"Users can leverage researched information to determine the best AI agents and plugins for their requirements."},{"name":"Proactive Maintenance Alerts","value":"Maintain System Integrity","valueDescription":"Helps organizations stay current with agent functionalities, minimizing potential downtimes and issues."}]},{"name":"ITSM Automation","type":"Solution","url":"https://www.moveworks.com/us/en/solutions/ai-help-desk","summary":"Enhance help desk efficiency and automate IT service management workflows with Moveworks AI.","description":"ITSM Automation automates IT service management workflows using Moveworks AI to improve help desk efficiency and employee support.","pricing":{},"features":[{"name":"Proactive Issue Resolution","value":"Empower Teams With Instant Solutions","valueDescription":"By instantly addressing common IT issues like password resets and software requests, Moveworks significantly enhances operational efficiency."},{"name":"Autonomous Ticket Handling","value":"Automate Ticket Lifecycle Management","valueDescription":"Streamlining the ticket process reduces manual involvement and accelerates response times, ensuring timely support."},{"name":"Integration Across Systems","value":"Connect Across Platforms Seamlessly","valueDescription":"Ensure comprehensive automation through integration with various enterprise applications, enhancing overall performance."},{"name":"Efficient Resource Allocation","value":"Maximize IT Resource Efficiency","valueDescription":"Free IT staff from repetitive tasks, allowing them to address complex challenges while maintaining service quality."},{"name":"Real-Time Analytics","value":"Gain Actionable Insights","valueDescription":"Leverage analytics to pinpoint areas for improvement and optimize service delivery based on actual usage data."}]},{"name":"Service Management","type":"Product","url":"https://www.moveworks.com/us/en/platform/service-management","summary":"Automate service delivery across functions with Moveworks' AI-driven Service Management platform.","description":"Service Management is a Moveworks platform offering that enables end-to-end service delivery and automation across organizational functions.","pricing":{},"features":[{"name":"AI-Powered Ticket Resolution","value":"Resolve Tickets Instantly","valueDescription":"Our AI analyzes incoming tickets, ensuring that over 90% are resolved without human intervention, saving time and resources."},{"name":"Self-Service Capabilities","value":"Enable Employee Self-Service","valueDescription":"Employees can handle routine inquiries themselves, enhancing satisfaction and reducing helpdesk load."},{"name":"Integrated Workflows","value":"Streamline Processes Across Systems","valueDescription":"Integration across tools enables efficient task handling and minimizes operational disruptions."},{"name":"Continuous Service Improvement Analytics","value":"Optimize Service Delivery","valueDescription":"Using detailed analytics, continually refine processes and service quality based on real-time feedback."},{"name":"24/7 Availability","value":"Ensure Constant Service Accessibility","valueDescription":"Employees receive assistance at any time, accommodating global operations across different time zones."}]}],"audiences":[{"title":"Global Enterprise Workforce Automation","description":"Large, multinational enterprises seeking scalable automation across IT, HR, and facilities.","industries":["Technology","Financial Services","Healthcare","Manufacturing"],"geography":"North America, Europe, APAC","painPoints":"Siloed systems, fragmented data, rising support costs, slow service delivery","businessGoals":"Increase productivity, shorten resolution times, reduce operating expenses","positioningStatement":"A scalable AI powered platform unifies knowledge, automates IT, HR, and facilities workflows, delivering faster resolutions and improved employee experience while maintaining security and governance."},{"title":"Employee Support Center Leaders","description":"HR and IT service leaders optimizing employee support centers across global enterprises.","industries":["Technology","Financial Services","Healthcare","Education"],"geography":"North America, Europe","painPoints":"High ticket volumes, long resolution times, inconsistent knowledge","businessGoals":"Improve service levels, reduce cost per ticket, enhance self-service capabilities","positioningStatement":"Delivers self-service enablement and fast, accurate employee support by unifying knowledge, automated workflows, and smart search across enterprise tools."},{"title":"Compliance and Security Leaders in Regulated Industries","description":"Finance, healthcare, and regulated sectors requiring governance and trusted AI knowledge.","industries":["Financial Services","Healthcare","Government","Pharmaceuticals"],"geography":"North America, Europe","painPoints":"Regulatory compliance, audit readiness, data governance, trust in AI outputs","businessGoals":"Increase compliance, improve audit efficiency, reduce risk","positioningStatement":"Helps regulated organizations keep AI grounded in trusted sources while automating compliance workflows across enterprise systems."},{"title":"Manufacturing And Logistics Operations Leaders","description":"Large manufacturers and logistics firms needing scalable automation for facilities and supply chains.","industries":["Manufacturing","Logistics"],"geography":"North America, Europe, APAC","painPoints":"Complex facilities workflows, manual processes, data silos","businessGoals":"Improve productivity, reduce downtime, optimize operations","positioningStatement":"Unlocks scalable automation for complex plant, warehouse, and logistics operations with trusted knowledge and AI-driven action."}],"segments":[{"name":"IT service management automation","description":"Capabilities that automate ticket lifecycle, incident resolution, password resets, and resource allocation by integrating with ITSM platforms to reduce L1 demand and accelerate resolution.","size":3.6,"cagr":16,"color":1,"productNames":["ITSM Automation","Moveworks Platform","Service Management"],"methodology":"Estimated for the IT service management automation subsegment in 2024–25. Primary sources show the overall ITSM market at roughly USD 9.8–14.8 billion (2023–2025) with CAGRs in the low-to-mid teens and specific cloud ITSM forecasts (11–23B). Automation (AI-driven ticketing, self-service, L1 automation) is a growing share of ITSM spend; assuming ~30% of total ITSM revenue is attributable to automation capabilities yields an estimated market of ~USD 3.6B. Growth potential is set slightly above reported overall ITSM CAGRs (13–15.9%) because AI/automation adoption is accelerating demand.","citations":[{"url":"https://www.fortunebusinessinsights.com/itsm-market-109485","text":"The global ITSM market size was valued at USD 11.91 billion in 2024."},{"url":"https://www.snsinsider.com/reports/it-service-management-market-8987","text":"The IT Service Management Market was valued at USD 14.77 Billion in 2025."},{"url":"https://www.marketsandmarkets.com/PressReleases/cloud-based-itsm.asp","text":"Cloud ITSM projected to grow from USD 11.09 billion in 2025 to USD 23.04 billion by 2031 (CAGR 13.0%)."},{"url":"https://www.sphericalinsights.com/reports/information-technology-service-management-market","text":"Global ITSM market was valued at USD 9.8 Billion in 2023; CAGR 14.2% (2023–2033)."}]},{"name":"Employee experience automation (HR service delivery)","description":"Automation of HR and facilities workflows — onboarding, benefits and payroll setup, time-off requests, change communications, and multilingual support — via HRIS integrations to improve onboarding and task completion.","size":8.8,"cagr":10,"color":2,"productNames":["Moveworks Platform","Service Management"],"methodology":"Estimate derived by triangulating adjacent reported markets: Core HR software (~$29.4B in 2024), HR shared services (~$41.7B in 2026), and the broader HR professional services market (~$98.7B in 2025). Employee-experience automation (HR service delivery) is a specialized subset spanning HRSM tools, conversational AI, workflow automation and HR tech services. Assuming the segment captures a meaningful minority of core HR software spend and the automation portion of shared-services technology budgets, the estimated current market is roughly $8–9B with stronger software-driven growth; CAGR set at ~10% reflecting published core HR software growth (~10.5%) and higher-end forecasts for integrated HR service delivery (7–12%).","citations":[{"url":"https://www.fortunebusinessinsights.com/human-resource-professional-services-market-115208","text":"The global human resource professional services market size was valued at USD 98.67 billion in 2025."},{"url":"https://www.marketresearchfuture.com/reports/core-hr-software-market-3183","text":"2024 Market Size $29.4 Billion (Core HR Software)"},{"url":"https://www.businessresearchinsights.com/market-reports/hr-shared-services-market-124383","text":"The global HR shared services market is starting at an estimated value of USD 41.7 Billion in 2026."},{"url":"https://www.linkedin.com/pulse/industry-projections-global-integrated-hr-service-delivery-kzm1e","text":"The sector expected to exhibit a compound annual growth rate (CAGR) of approximately 10-12% over the next few years."}]},{"name":"Knowledge-enabled employee assistants","description":"Enterprise assistants that surface company-specific policies, private reference libraries, and hyper-contextualized guidance integrated into collaboration and workflow tools to ensure consistent, compliant, and contextual employee support.","size":3,"cagr":25,"color":3,"productNames":["Moveworks Platform","ITSM Automation","Service Management"],"methodology":"Search results contained only generic definitions of “knowledge” and no market data, so I estimated using market hierarchy and a back-of-envelope model. Knowledge-enabled employee assistants are a niche within enterprise knowledge-management, conversational AI, and digital workplace software. A simple sizing: tens of thousands of mid-to-large enterprises adopting assistants, with typical annual spend per deployment in the low five-figures to low six-figures (software, integration, maintenance) yields a multi-billion-dollar addressable market; I estimate ~$3.0B today. Growth potential is high due to rapid LLM/AI adoption, increased investment in employee productivity tooling, and replacement of legacy knowledge systems; I estimate a plausible CAGR of ~25% over the next 3–5 years (range ~20–30%). No explicit market-size or CAGR figures were present in the provided search results.","citations":[]},{"name":"AI agent platform and process automation","description":"Platforms and frameworks to build, deploy, and contextualize AI agents, apps, and workflows that automate enterprise processes and surface trusted insights from business data.","size":5.26,"cagr":46.3,"color":4,"productNames":["AI Agent Marketplace","Moveworks Platform"],"methodology":"Primary source (MarketsandMarkets) reports a 2024 market size of USD 5.26B for AI agents/platforms and a 2025–2030 CAGR of 46.3% (7.84B → 52.62B). An alternate report (GrowthMarketReports) estimates USD 4.2B in 2024 with a 26.7% CAGR to 2033; the MarketsandMarkets figure was used as the primary estimate for this segment.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html","text":"2024 Market Size: USD 5.26 Billion"},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html","text":"AI Agents market projected to grow from USD 7.84 billion in 2025 to USD 52.62 billion by 2030; CAGR of 46.3%."},{"url":"https://growthmarketreports.com/report/ai-agent-platform-market","text":"AI Agent Platform market size reached USD 4.2 billion in 2024, projected CAGR of 26.7% to USD 39.3 billion by 2033."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.moveworks.com","text":"Moveworks, Inc."},{"url":"https://www.moveworks.com/us/en/platform","text":"Moveworks Platform"},{"url":"https://marketplace.moveworks.com/","text":"AI Agent Marketplace"},{"url":"https://www.moveworks.com/us/en/solutions/ai-help-desk","text":"ITSM Automation"},{"url":"https://www.moveworks.com/us/en/platform/service-management","text":"Service Management"},{"url":"https://www.fortunebusinessinsights.com/itsm-market-109485","text":"The global ITSM market size was valued at USD 11.91 billion in 2024."},{"url":"https://www.snsinsider.com/reports/it-service-management-market-8987","text":"The IT Service Management Market was valued at USD 14.77 Billion in 2025."},{"url":"https://www.marketsandmarkets.com/PressReleases/cloud-based-itsm.asp","text":"Cloud ITSM projected to grow from USD 11.09 billion in 2025 to USD 23.04 billion by 2031 (CAGR 13.0%)."},{"url":"https://www.sphericalinsights.com/reports/information-technology-service-management-market","text":"Global ITSM market was valued at USD 9.8 Billion in 2023; CAGR 14.2% (2023–2033)."},{"url":"https://www.fortunebusinessinsights.com/human-resource-professional-services-market-115208","text":"The global human resource professional services market size was valued at USD 98.67 billion in 2025."},{"url":"https://www.marketresearchfuture.com/reports/core-hr-software-market-3183","text":"2024 Market Size $29.4 Billion (Core HR Software)"},{"url":"https://www.businessresearchinsights.com/market-reports/hr-shared-services-market-124383","text":"The global HR shared services market is starting at an estimated value of USD 41.7 Billion in 2026."},{"url":"https://www.linkedin.com/pulse/industry-projections-global-integrated-hr-service-delivery-kzm1e","text":"The sector expected to exhibit a compound annual growth rate (CAGR) of approximately 10-12% over the next few years."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html","text":"2024 Market Size: USD 5.26 Billion"},{"url":"https://growthmarketreports.com/report/ai-agent-platform-market","text":"AI Agent Platform market size reached USD 4.2 billion in 2024, projected CAGR of 26.7% to USD 39.3 billion by 2033."}]}