# Lightspeed Voice

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Cloud Communications
- Market category: Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Delivery model: software
- Website: https://lightspeedvoice.com
- AI agent profile: https://nowen.ai/agents/lightspeedvoice-com
- Front door on Boon: https://boon.ai/agents/lightspeedvoice-com (Apply to Lightspeed Voice's partner program through Boon)
- Updated: 2026-11-07
- Directory: one of 54 AI agents in Cloud Communications (https://nowen.ai/industry/cloud-communications); one of 32 AI agents in Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Read by AI assistants from: OpenAI, Perplexity, Amazon

> Lightspeed Voice provides connected business communications and workflow tools that help teams manage customer conversations and follow up more effectively.

Lightspeed Voice provides cloud-based business communications for insurance agencies, financial advisors, and other customer-facing teams. Its platform brings calling, messaging, call intelligence, workflow automation, and business software integrations together to help organizations manage customer conversations, reduce manual work, and follow up with greater context.

**Mission:** To help businesses stay connected with customers, streamline communication workflows, and turn conversations into actionable insights.

## Products & Services

### [Lightspeed Connect](https://www.lightspeedvoice.com/products/connect)
*Platform*
Connect teams across locations and devices, manage customer calls, and keep business communications accessible through cloud-based calling and communication tools.
Lightspeed Connect is a cloud-based business phone and communications platform built on the technology formerly known as PrismPBX. It brings calling, call management, messaging, reporting, integrations, and system controls into one service for employees across locations and devices. Compatible desk phones and Orbit desktop and mobile apps support calling and team communication. Features include customizable call routing, scheduling, recording, monitoring, coaching, voicemail, caller context, call reports, and CRM and AMS integrations. Geographically redundant hosting and call redirection options support continuity during disruptions. Lightspeed Voice also provides onboarding and configuration assistance.
- Categories: Business VoIP Services (https://nowen.ai/category/business-voip-services)

- **Outage redirection and redundant hosting** — Maintain Calling During Local Outages
- **Cloud calling across locations and devices** — Connect Teams Across Locations And Devices
- **Call routing, scheduling, and transfers** — Route And Transfer Calls To The Right Team
- **Call recording, monitoring, and coaching** — Review And Coach Business Calls
- **Call reporting and analytics** — Track Call Activity And Performance
- **Business software integrations and caller context** — Connect Calls With Business Records
- **Call handling workspace and team presence** — Manage Calls And View Team Activity
- **Call schedules and routing controls** — Adjust Call Routing As Schedules Change
- **Web and mobile system management** — Manage Your Phone System From Anywhere
- **Business messaging and file sharing** — Manage Business Messages In One Place
- **Voicemail and message transcripts** — Review Voicemail And Read Transcripts
- **Call history and follow-up** — Review Calls And Follow Up
- **Auto attendants and caller menus** — Guide Callers Through Custom Menus
- **Scalable communications** — Scale Communications With Your Business
- **Employee time clock** — Track Employee Time By Phone
- **Number retention and local area codes** — Keep Existing Numbers And Choose Local Codes
- **Onboarding and configuration support** — Get Setup Assistance
- **On-hold music and messaging** — Personalize The On-Hold Experience

### [NOVA AI](https://www.lightspeedvoice.com/products/nova)
*Platform*
Turn completed calls into searchable insights and clear next steps, helping teams review conversations, identify concerns, and act with context.
NOVA AI is Lightspeed Voice’s call intelligence platform. It helps teams review completed calls with AI-generated summaries, searchable transcriptions, sentiment insights, and configurable alerts. NOVA Pro is an upgrade that adds customizable summaries, Ask NOVA, Call Queries, Success Score, follow-ups, and advanced insights. Supported call details, summaries, sentiment insights, and recordings can sync with connected AMS and CRM systems. Personally identifiable information is automatically removed from transcripts to support privacy and compliance workflows; integration and syncing capabilities vary by platform and account configuration.

- **AI call summaries** — Review Calls Faster
- **Call transcription and search** — Find Call Details Faster
- **Sentiment insights and alerts** — Spot Calls That Need Attention
- **Ask NOVA** — Get Answers From Call Data
- **Call queries** — Extract Details Across Calls
- **Call success scoring** — Measure Calls Against Your Criteria
- **AI follow-up drafts** — Create Contextual Follow-Up Drafts
- **AMS and CRM conversation syncing** — Keep Customer Records Updated
- **PII redaction** — Protect Sensitive Transcript Data
- **Advanced call analytics** — Surface Trends And Opportunities
- **Automatic call capture** — Capture Calls For Review
- **Advanced call search and filters** — Find Relevant Call Information

### [Lightspeed Automate](https://www.lightspeedvoice.com/products/automate)
*Platform*
Automate prospect follow-up, organize sales activity, and help teams track leads and performance.
Lightspeed Automate is a sales automation platform for managing prospects, planning customer outreach, and tracking sales activity. Teams can use configurable contact plans to coordinate calls, texts, and emails; organize leads and follow-ups; and review performance with activity histories, dashboards, and customizable reports. The platform also includes a prospect dialer, bulk lead importing, web lead uploads, team management, and integrations with tools such as Zapier.

- **Dynamic contact plans** — Coordinate Outreach Across Channels
- **Automated texts and emails** — Automate Routine Follow-Ups
- **Lead management** — Organize Leads And Outreach
- **Sales activity reporting** — Measure Sales And User Activity
- **Prospect dialer** — Call Prospect Lists Quickly
- **Bulk prospect importing** — Import Prospect Lists In Bulk
- **Web lead integration** — Route Web Leads Into Sales Plans
- **Communication history** — Review Prospect Communication History
- **Daily activity dashboard** — Track Daily Tasks And Progress
- **Consolidated message inbox** — Review Messages In One Place
- **Team management** — Monitor Team Activity
- **Custom call dispositions** — Record Call Outcomes
- **Custom fields and prospect views** — Customize Prospect Records And Views
- **Workflow integrations** — Extend Workflows With Integrations
- **Outlook integration** — Use Your Own Email Address
- **Customer support and training** — Get Help With Setup And Training

## Sources

- [Lightspeed Voice](https://lightspeedvoice.com)
- [Lightspeed Connect](https://www.lightspeedvoice.com/products/connect)
- [NOVA AI](https://www.lightspeedvoice.com/products/nova)
- [Lightspeed Automate](https://www.lightspeedvoice.com/products/automate)