{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/lightspeedvoice-com","markdownUrl":"https://nowen.ai/agents/lightspeedvoice-com.md","jsonUrl":"https://nowen.ai/agents/lightspeedvoice-com.json","name":"Lightspeed Voice","website":"https://lightspeedvoice.com","industry":"Cloud Communications","deliveryModel":"software","marketCategories":{"primary":{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-07T07:19:37.368Z","summary":"Lightspeed Voice provides connected business communications and workflow tools that help teams manage customer conversations and follow up more effectively.","description":"Lightspeed Voice provides cloud-based business communications for insurance agencies, financial advisors, and other customer-facing teams. Its platform brings calling, messaging, call intelligence, workflow automation, and business software integrations together to help organizations manage customer conversations, reduce manual work, and follow up with greater context.","mission":"To help businesses stay connected with customers, streamline communication workflows, and turn conversations into actionable insights.","directory":{"industryName":"Cloud Communications","agentCount":54,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"categoryDirectory":{"name":"Business VoIP Services","agentCount":32,"indexable":true,"url":"https://nowen.ai/category/business-voip-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/lightspeedvoice-com","label":"Apply to Lightspeed Voice's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Lightspeed Connect","anchor":"product-lightspeed-connect","type":"Platform","url":"https://www.lightspeedvoice.com/products/connect","summary":"Connect teams across locations and devices, manage customer calls, and keep business communications accessible through cloud-based calling and communication tools.","description":"Lightspeed Connect is a cloud-based business phone and communications platform built on the technology formerly known as PrismPBX. It brings calling, call management, messaging, reporting, integrations, and system controls into one service for employees across locations and devices. Compatible desk phones and Orbit desktop and mobile apps support calling and team communication. Features include customizable call routing, scheduling, recording, monitoring, coaching, voicemail, caller context, call reports, and CRM and AMS integrations. Geographically redundant hosting and call redirection options support continuity during disruptions. Lightspeed Voice also provides onboarding and configuration assistance.","pricing":{},"features":[{"name":"Outage redirection and redundant hosting","value":"Maintain Calling During Local Outages","valueDescription":"Use redundant hosting and configured call redirection or failover paths to support communications during local power or network interruptions."},{"name":"Cloud calling across locations and devices","value":"Connect Teams Across Locations And Devices","valueDescription":"Keep employees connected across offices and remotely, with calling available on compatible desk phones, desktop apps, and mobile devices. Location-specific numbers support call handling for individual offices."},{"name":"Call routing, scheduling, and transfers","value":"Route And Transfer Calls To The Right Team","valueDescription":"Set call flows and schedules, use queues and ring groups, and transfer calls across locations so callers can reach the intended people or destinations."},{"name":"Call recording, monitoring, and coaching","value":"Review And Coach Business Calls","valueDescription":"Access recorded calls for review, monitor live conversations, and let authorized team members provide colleagues with guidance during calls."},{"name":"Call reporting and analytics","value":"Track Call Activity And Performance","valueDescription":"Use live statistics and reports to review call volumes and handling across employees, offices, groups, and queues."},{"name":"Business software integrations and caller context","value":"Connect Calls With Business Records","valueDescription":"Access supported contact context and connect communication activity with existing business software and records. Available capabilities vary by integration and account configuration."},{"name":"Call handling workspace and team presence","value":"Manage Calls And View Team Activity","valueDescription":"Use Orbit call controls and real-time team and queue visibility to understand availability and handle calls while working across applications."},{"name":"Call schedules and routing controls","value":"Adjust Call Routing As Schedules Change","valueDescription":"Apply office-hour call schedules and use mobile controls to override call flows when needed."},{"name":"Web and mobile system management","value":"Manage Your Phone System From Anywhere","valueDescription":"Manage users, call routing, performance, and system settings through web-based tools and the mobile app."},{"name":"Business messaging and file sharing","value":"Manage Business Messages In One Place","valueDescription":"Support team and customer communications with business texts, multimedia messages, internal messaging, and mobile file sharing."},{"name":"Voicemail and message transcripts","value":"Review Voicemail And Read Transcripts","valueDescription":"See caller information, listen to voicemail, read message transcripts, and receive email or text notifications for messages."},{"name":"Call history and follow-up","value":"Review Calls And Follow Up","valueDescription":"Find recent, missed, and recorded calls in the call history and follow up from there."},{"name":"Auto attendants and caller menus","value":"Guide Callers Through Custom Menus","valueDescription":"Present callers with customizable options for navigating the business phone system."},{"name":"Scalable communications","value":"Scale Communications With Your Business","valueDescription":"Support business growth and multiple locations with a phone system designed to scale."},{"name":"Employee time clock","value":"Track Employee Time By Phone","valueDescription":"Let employees clock in and out through their phone using the integrated time clock."},{"name":"Number retention and local area codes","value":"Keep Existing Numbers And Choose Local Codes","valueDescription":"Retain existing numbers when switching to Lightspeed Voice or choose local area codes for the business."},{"name":"Onboarding and configuration support","value":"Get Setup Assistance","valueDescription":"Receive onboarding and configuration assistance from the Lightspeed Voice team."},{"name":"On-hold music and messaging","value":"Personalize The On-Hold Experience","valueDescription":"Use personalized music and messaging while callers wait."}],"marketCategories":[{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"}]},{"name":"NOVA AI","anchor":"product-nova-ai","type":"Platform","url":"https://www.lightspeedvoice.com/products/nova","summary":"Turn completed calls into searchable insights and clear next steps, helping teams review conversations, identify concerns, and act with context.","description":"NOVA AI is Lightspeed Voice’s call intelligence platform. It helps teams review completed calls with AI-generated summaries, searchable transcriptions, sentiment insights, and configurable alerts. NOVA Pro is an upgrade that adds customizable summaries, Ask NOVA, Call Queries, Success Score, follow-ups, and advanced insights. Supported call details, summaries, sentiment insights, and recordings can sync with connected AMS and CRM systems. Personally identifiable information is automatically removed from transcripts to support privacy and compliance workflows; integration and syncing capabilities vary by platform and account configuration.","pricing":{},"features":[{"name":"AI call summaries","value":"Review Calls Faster","valueDescription":"Scan a clear recap of a conversation to understand what happened, what the customer needs, and what may happen next. NOVA Pro supports customized summary content and formats."},{"name":"Call transcription and search","value":"Find Call Details Faster","valueDescription":"Search written conversation records and call data to locate important details and confirm what was discussed."},{"name":"Sentiment insights and alerts","value":"Spot Calls That Need Attention","valueDescription":"Review conversation tone and direct attention to calls meeting configured sentiment and duration conditions for review or follow-up."},{"name":"Ask NOVA","value":"Get Answers From Call Data","valueDescription":"Ask questions about calls and receive answers from conversation data to find relevant information faster."},{"name":"Call queries","value":"Extract Details Across Calls","valueDescription":"Define the information your business needs and surface it in organized results across calls, supporting paperwork, form completion, customer records, and follow-up."},{"name":"Call success scoring","value":"Measure Calls Against Your Criteria","valueDescription":"Track call performance against business-defined success criteria and use the resulting signals to identify coaching opportunities and areas for improvement."},{"name":"AI follow-up drafts","value":"Create Contextual Follow-Up Drafts","valueDescription":"Turn call details and action items into personalized email and text drafts, helping teams move to the next step with conversation context."},{"name":"AMS and CRM conversation syncing","value":"Keep Customer Records Updated","valueDescription":"Make supported call information available in connected business systems, helping teams review conversation context within existing workflows."},{"name":"PII redaction","value":"Protect Sensitive Transcript Data","valueDescription":"Remove personally identifiable information from transcripts before teams use them for call review."},{"name":"Advanced call analytics","value":"Surface Trends And Opportunities","valueDescription":"Identify trends, risks, and opportunities across conversations and teams, providing broader visibility into call activity and performance."},{"name":"Automatic call capture","value":"Capture Calls For Review","valueDescription":"Automatically record and transcribe team calls so conversations can be reviewed with summaries, transcripts, and sentiment insights."},{"name":"Advanced call search and filters","value":"Find Relevant Call Information","valueDescription":"Search and filter call data to locate details across conversations, reducing the need for manual review of recordings and transcripts."}]},{"name":"Lightspeed Automate","anchor":"product-lightspeed-automate","type":"Platform","url":"https://www.lightspeedvoice.com/products/automate","summary":"Automate prospect follow-up, organize sales activity, and help teams track leads and performance.","description":"Lightspeed Automate is a sales automation platform for managing prospects, planning customer outreach, and tracking sales activity. Teams can use configurable contact plans to coordinate calls, texts, and emails; organize leads and follow-ups; and review performance with activity histories, dashboards, and customizable reports. The platform also includes a prospect dialer, bulk lead importing, web lead uploads, team management, and integrations with tools such as Zapier.","pricing":{},"features":[{"name":"Dynamic contact plans","value":"Coordinate Outreach Across Channels","valueDescription":"Plan prospect contact across calls, texts, and emails to support consistent sales follow-up."},{"name":"Automated texts and emails","value":"Automate Routine Follow-Ups","valueDescription":"Use automated communications within contact plans to deliver messages as part of planned prospect follow-up."},{"name":"Lead management","value":"Organize Leads And Outreach","valueDescription":"Use planned touch points to organize lead follow-up and help staff determine which prospects to contact."},{"name":"Sales activity reporting","value":"Measure Sales And User Activity","valueDescription":"Use customizable reports to review sales activity and team performance against relevant business metrics."},{"name":"Prospect dialer","value":"Call Prospect Lists Quickly","valueDescription":"Launch calls to prospect lists through the built-in dialer."},{"name":"Bulk prospect importing","value":"Import Prospect Lists In Bulk","valueDescription":"Bring prospect lists into Automate in bulk rather than entering prospects individually."},{"name":"Web lead integration","value":"Route Web Leads Into Sales Plans","valueDescription":"Bring incoming web leads into Automate automatically and move them into a sales plan for follow-up."},{"name":"Communication history","value":"Review Prospect Communication History","valueDescription":"Keep communications, follow-ups, and user notes together in an activity history to review prospect interactions."},{"name":"Daily activity dashboard","value":"Track Daily Tasks And Progress","valueDescription":"See upcoming work, reminders, schedules, and progress in one dashboard to help organize daily activity."},{"name":"Consolidated message inbox","value":"Review Messages In One Place","valueDescription":"Bring text messages and emails together in a consolidated inbox for easier access to customer communications."},{"name":"Team management","value":"Monitor Team Activity","valueDescription":"Use the team dashboard and customizable reports to review staff activity and performance."},{"name":"Custom call dispositions","value":"Record Call Outcomes","valueDescription":"Capture call results with available or custom dispositions to document outcomes and review activity."},{"name":"Custom fields and prospect views","value":"Customize Prospect Records And Views","valueDescription":"Capture details important to your business and let users organize the prospect view around the information they need."},{"name":"Workflow integrations","value":"Extend Workflows With Integrations","valueDescription":"Connect with tools such as Zapier to add automation to workflows."},{"name":"Outlook integration","value":"Use Your Own Email Address","valueDescription":"Connect Outlook so communications can use your own email address."},{"name":"Customer support and training","value":"Get Help With Setup And Training","valueDescription":"Use tutorials, support, and weekly training webinars to learn the platform and get assistance with setup or product questions."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://lightspeedvoice.com","text":"Lightspeed Voice"},{"url":"https://www.lightspeedvoice.com/products/connect","text":"Lightspeed Connect"},{"url":"https://www.lightspeedvoice.com/products/nova","text":"NOVA AI"},{"url":"https://www.lightspeedvoice.com/products/automate","text":"Lightspeed Automate"}]}