{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/kore-ai","markdownUrl":"https://nowen.ai/agents/kore-ai.md","jsonUrl":"https://nowen.ai/agents/kore-ai.json","name":"Kore.ai Inc.","nickname":"Kore.ai","website":"https://www.kore.ai","location":"San Mateo, CA, USA","address":{"city":"San Mateo","state":"CA","country":"USA"},"industry":"AI Platforms","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:35:39.781Z","summary":"Kore.ai is an enterprise AI platform enabling organizations to design, deploy, and orchestrate autonomous AI agents at scale.","description":"Kore.ai is an enterprise AI platform company that enables large organizations to design, deploy, and orchestrate autonomous AI agents and workflow automations at scale. The platform supports building production-ready agents and workflows across functions such as customer service, IT, sales, and human resources, with governance and security to accelerate AI adoption while maintaining control and reliability.","mission":"The AI-programmable foundation for building, scaling, and optimizing AI agents that work in production.","directory":{"industryName":"AI Platforms","agentCount":61,"indexable":true,"hubUrl":"https://nowen.ai/industry/ai-platforms"},"aiReaderFamilies":["Anthropic","Perplexity","Meta","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/kore-ai","label":"Apply to Kore.ai Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Agent Platform Artemis","type":"Platform","url":"https://www.kore.ai/","summary":"Accelerate AI adoption with an AI-programmable platform for building and managing autonomous agents.","description":"The Kore.ai Agent Platform Artemis is the AI-programmable foundation for building, scaling, and optimizing AI agents that work in production. It enables enterprise-wide deployment of autonomous agents and agentic apps with governance, security, and reliability to accelerate AI adoption across customer service, IT, sales, and HR.","pricing":{},"features":[{"name":"Governance and Security","value":"Ensure Compliance and Security","valueDescription":"Implement robust policies to secure AI operations and ensure adherence to regulations."},{"name":"Production-Ready AI Agents","value":"Deploy Reliable AI Agents","valueDescription":"Ensure high-performance AI agents that are ready for live, operational environments."},{"name":"AI Agent Builder","value":"Build Customized Agents","valueDescription":"Empower teams to create and modify AI agents tailored to specific business needs without extensive coding."},{"name":"Real-Time Data Retrieval","value":"Achieve Real-Time Insights","valueDescription":"Retrieve and present real-time data for enhanced decision-making and operational efficiency."},{"name":"Automated Workflows","value":"Enhance Workflow Efficiency","valueDescription":"Automate and improve task execution across various system interactions."},{"name":"Admin Controls","value":"Manage Agents Effectively","valueDescription":"Streamline oversight of AI agents and workflows to enhance operational governance."},{"name":"Tailored Enterprise Applications","value":"Create Custom Applications","valueDescription":"Develop applications designed specifically for unique business workflows and processes."},{"name":"Custom Integration Support","value":"Integrate with Existing Systems","valueDescription":"Facilitate smooth agent functionality by linking to established business infrastructures."},{"name":"Marketplace and Accelerators","value":"Access Pre-Built Solutions","valueDescription":"Leverage existing resources to rapidly deploy AI solutions tailored to various use cases."}]},{"name":"AI for Retail","type":"Product","url":"https://www.kore.ai/ai-for-service/ai-for-retail","summary":"Enhance retail operations and customer experience with AI-driven solutions.","description":"Pre-built retail AI applications that deliver frictionless shopping and optimized operations. AI for Retail provides always-on digital associates, contextual, human-like responses, and support for contact-center agents, enabling instant, personalized customer service across channels while integrating with retail systems.","pricing":{},"features":[{"name":"Always-on Digital Associates","value":"Facilitates Continuous Customer Support","valueDescription":"These AI agents provide round-the-clock assistance, ensuring customers receive immediate help at any time, improving satisfaction and reducing wait times."},{"name":"Contextual, Human-like Responses","value":"Enhances User Engagement","valueDescription":"By understanding and responding to customer questions in a relatable manner, the AI elevates the shopping experience, ensuring customers feel connected and valued."},{"name":"Empower Contact Center Agents","value":"Increases Agent Efficiency","valueDescription":"With access to comprehensive data and insights, agents can resolve issues faster, leading to improved response times and customer satisfaction."},{"name":"Retail Use-case Coverage","value":"Ensures Seamless Integration","valueDescription":"This feature provides a unified experience by connecting various retail touchpoints, enabling customers to transition smoothly across different shopping channels."},{"name":"Proactive Customer Engagement","value":"Drives Sales Growth","valueDescription":"Through personalized outreach, customers receive timely promotions and reminders, fostering loyalty and encouraging repeat purchases."}]},{"name":"AI for Banking","type":"Product","url":"https://www.kore.ai/ai-for-service/ai-for-banking","summary":"Enhancing customer engagement through AI-driven banking solutions that improve efficiency and service delivery.","description":"Coordinated self-service and agent-assisted banking experiences with shared context, consistency, and built-in compliance. Designed to accelerate deployment of bank-specific AI apps across customer service and operations.","pricing":{},"features":[{"name":"Real-time Account Data Access","value":"Enable Fast, Accurate Access","valueDescription":"Facilitates quick retrieval and presentation of account information, enhancing customer experience and reducing inquiry volume."},{"name":"Secure Payments and Transfers","value":"Ensure Secure Transactions","valueDescription":"Supports safe financial transactions across multiple channels, maintaining customer trust and compliance."},{"name":"Self-service and Agent Coordination","value":"Enhance Support Efficiency","valueDescription":"Boosts customer autonomy through effective self-service options while ensuring agents have the necessary context for seamless interactions."},{"name":"Dispute Management Automation","value":"Streamline Dispute Resolution","valueDescription":"Accelerates dispute handling with structured workflows, leading to faster resolutions and compliance."},{"name":"Proactive Notifications and Cross-sell","value":"Increase Engagement","valueDescription":"Enhances customer engagement with targeted offers and alerts that drive product adoption."}]},{"name":"AI for IT","type":"Product","url":"https://www.kore.ai/ai-for-work/ai-for-it","summary":"Enhances IT operations by providing efficient, 24/7 AI-powered support.","description":"Pre-built IT automation app that lowers enterprise IT support costs while delivering 24/7 AI-powered IT support; resolves incidents end-to-end rather than merely raising a ticket.","pricing":{},"features":[{"name":"24/7 IT Support","value":"Provides Continuous Support","valueDescription":"Offers uninterrupted AI-driven assistance, ensuring constant readiness to address IT issues."},{"name":"End-to-End Incident Resolution","value":"Automates Full Resolution Process","valueDescription":"Handles all aspects of IT incident management, minimizing manual intervention and streamlining workflows for faster resolutions."},{"name":"Lower IT Costs","value":"Drives Cost Efficiency","valueDescription":"Significantly cuts down on operational expenditures by minimizing the volume of incoming support requests."},{"name":"Multi-Channel Support","value":"Ensures Accessibility Across Platforms","valueDescription":"Facilitates IT support through multiple accessible channels like chat, email, mobile, and web, enhancing user engagement."},{"name":"Knowledge Base Integration","value":"Enhances Support with Smart Suggestions","valueDescription":"Utilizes historical data to provide contextually relevant answers, promoting faster resolutions."},{"name":"Real-Time Analytics","value":"Empowers Data-Driven Decisions","valueDescription":"Analyzes data to highlight trends, helping in the proactive management of IT resources."}]},{"name":"AI for Recruiting","type":"Product","url":"https://www.kore.ai/ai-for-work/ai-for-recruiting","summary":"Enhance hiring efficiency with AI-driven candidate engagement and streamlined workflows.","description":"Pre-built recruiting AI applications to streamline interview scheduling, candidate experience, and hiring workflows.","pricing":{},"features":[{"name":"Candidate Screening","value":"Automate Screening","valueDescription":"Speed up candidate evaluation through automated screening processes that filter and assess applicants efficiently."},{"name":"Interview Transcription and Feedback","value":"Streamline Evaluation","valueDescription":"Capture interview insights in real-time, enabling consistent assessment and faster hiring decisions."},{"name":"Job Description Management","value":"Simplify Positioning","valueDescription":"Facilitate quicker job postings and refine role specifications to attract the right candidates."},{"name":"Interview Scheduling Automation","value":"Optimize Interview Times","valueDescription":"Eliminate scheduling conflicts and reduce back-and-forth communication through automated interview bookings."},{"name":"Voice-Driven Talent Screening","value":"Enhance Screening","valueDescription":"Implement AI-powered voice interactions to streamline candidate screenings while improving engagement."},{"name":"Real-Time Feedback Capture","value":"Capture Insights","valueDescription":"Gather and analyze candidate experience data to enhance future recruitment efforts."}]},{"name":"AI for HR","type":"Product","url":"https://www.kore.ai/ai-for-work/ai-for-hr","summary":"Enhance HR efficiency and employee satisfaction with AI-powered automation.","description":"Pre-built AI applications for HR use cases, enabling streamlined recruitment workflows, onboarding, and employee support.","pricing":{},"features":[{"name":"HR Workflow Automation","value":"Increases HR Efficiency","valueDescription":"By automating manual tasks, HR professionals can redirect their focus toward strategic initiatives rather than administrative duties."},{"name":"Candidate Experience Automation","value":"Reduces Manual Interaction","valueDescription":"By automating responses to candidate queries, this feature minimizes the need for direct recruiter involvement, allowing them to focus on high-value tasks."},{"name":"Interview Scheduling","value":"Streamlines Booking Process","valueDescription":"This feature simplifies the logistics of interview appointments, making sure candidates have a positive experience without overlaps or delays."},{"name":"Employee Self-Service","value":"Empowers Employees","valueDescription":"Employees can view payslips, request time off, and access benefits information instantly, leading to increased satisfaction and reduced HR workload."},{"name":"Real-time Feedback Collection","value":"Optimizes Recruitment Process","valueDescription":"Utilizing AI to gather insights right after interactions improves processes based on direct candidate feedback."}]}],"audiences":[],"segments":[{"name":"Conversational AI platform","description":"Platform capabilities to build, deploy and manage omnichannel conversational experiences with low-code/no-code orchestration, integrations, analytics and rich messaging.","size":17,"cagr":20,"color":1,"productNames":["Agent Platform Artemis"],"methodology":"Multiple industry reports in the supplied results place the global conversational AI market around USD 12–18B (2024–2026) with forecast CAGRs between ~19% and 28%. Using these sources and focusing on the enterprise conversational AI platform segment (platform/solutions revenue subset of the broader market), a mid‑point current market estimate of about USD 17B and a conservative growth potential of ~20% CAGR is appropriate — reflecting the consensus range from major market research providers.","citations":[{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025 and is projected to grow ... CAGR of 21.00%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/conversational-ai-market-49043506.html","text":"The conversational AI market is set to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031, indicating a CAGR of 19.6%."},{"url":"https://www.imarcgroup.com/conversational-ai-market","text":"The global conversational AI market size was valued at USD 17.6 Billion in 2025 ... exhibiting a CAGR of 28.00% from 2026-2034."},{"url":"https://k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, growing at a CAGR of 23.7%."}]},{"name":"Contact center AI and customer service automation","description":"Capabilities for omnichannel virtual assistants, AI voice bots, self-service automation, and customer insights to scale customer service and contact center operations.","size":12.06,"cagr":25.8,"color":2,"productNames":["AI for Retail","AI for Banking","Agent Platform Artemis"],"methodology":"Primary market reports in the search results consistently place the broader AI for customer service market in the low-to-mid teens (USD 12B range in 2024) with high growth driven by conversational AI, generative AI, and automation. Call-center-specific estimates are smaller (USD ~2.4–2.5B) and show lower CAGRs, but since the segment requested covers the broader contact-center and customer-service automation scope, the MarketsandMarkets 2024 valuation and 25.8% CAGR offer the best-aligned benchmark.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, growing at a CAGR of 24.92%."},{"url":"https://www.fortunebusinessinsights.com/call-center-ai-market-109249","text":"The global call center AI market size was valued at USD 2.41 billion in 2025 and is projected to grow ... exhibiting a CAGR of 20.80% during the forecast period."},{"url":"https://www.futuremarketinsights.com/reports/call-center-ai-market","text":"Call Center AI Market is projected to grow from USD 2.5 billion in 2025 to USD 8.8 billion by 2035, at a CAGR of 13.5%."},{"url":"https://www.lorikeetcx.ai/articles/ai-customer-service-statistics","text":"The global AI customer service market is projected to reach $15.12 billion in 2026, with 25.8% compound annual growth rate."}]},{"name":"Banking virtual assistants","description":"Domain-focused virtual assistants for banking and financial services that provide 24/7 support, multilingual interaction and integration with banking workflows.","size":5.88,"cagr":11.25,"color":3,"productNames":["AI for Banking","Agent Platform Artemis"],"methodology":"Primary estimate uses Market Research Future’s banking-specific report (Intelligent Virtual Assistant-Based Banking Market) which lists a 2024 market size of $5.88B and a 2025–2035 CAGR of 11.25%. Broader virtual-assistant market forecasts (Business Research Insights) show a larger, faster-growing general market (2026: $5.62B; 2026–2035 CAGR ~22.3%), used as contextual upper-bound evidence but not as the primary banking-specific figure.","citations":[{"url":"https://www.marketresearchfuture.com/reports/intelligent-virtual-assistant-based-banking-market-33041","text":"2024: $ 5.88 Billion; CAGR: 11.25% (Forecast Period: 2025 - 2035) "},{"url":"https://www.businessresearchinsights.com/market-reports/virtual-assistant-market-111910","text":"The global virtual assistant market is valued at USD 5.62 Billion in 2026 and grows at a CAGR of around 22.3% (2026–2035)."}]},{"name":"IT service management automation","description":"Automation of IT service desk workflows including self-service, proactive detection, automated ticket resolution, and agent assist to reduce ticket volume and improve employee experience.","size":6.03,"cagr":15.9,"color":4,"productNames":["AI for IT","Agent Platform Artemis"],"methodology":"Estimate derived by applying observed automation share of ITSM to published ITSM market size. Persistence Market Research projects the ITSM tools market at US$16.3B in 2026 with a 15.9% CAGR; MarketReportsWorld reports similar mid‑2020s sizing and notes automation represents ~37% of ITSM activities. 16.3B * 37% ≈ US$6.03B for the IT service management automation segment (base year ~2026). CAGR for the automation segment assumed in line with published ITSM CAGR (15.9%).","citations":[{"url":"https://www.persistencemarketresearch.com/market-research/it-service-management-tools-market.asp","text":"market size is likely to be valued at US$ 16.3 Billion in 2026"},{"url":"https://www.persistencemarketresearch.com/market-research/it-service-management-tools-market.asp","text":"growing at a CAGR of 15.9% during the forecast period from 2026 to 2033"},{"url":"https://www.marketreportsworld.com/market-reports/it-service-management-itsm-software-market-14722240","text":"Global IT Service Management (ITSM) market size is anticipated to be valued at USD 9773 million in 2025"},{"url":"https://www.marketreportsworld.com/market-reports/it-service-management-itsm-software-market-14722240","text":"automation accounts for 37% of all ITSM activities"}]},{"name":"HR and talent acquisition automation","description":"Automation of HR and recruiting workflows including candidate screening, interview scheduling and transcription, onboarding, employee self-service, and real-time feedback capture.","size":10.37,"cagr":5.63,"color":5,"productNames":["AI for HR","AI for Recruiting","Agent Platform Artemis"],"methodology":"Primary estimate based on reported talent‑acquisition software market figures (Mordor Intelligence: USD 10.37B in 2025, 5.63% CAGR). Cross-checked against broader HR technology and digital talent‑acquisition reports (Fortune Business Insights; BusinessResearchInsights) which show larger HR tech pools and higher growth for adjacent digital/AI subsegments; generative‑AI‑in‑HR reports (Precedence) indicate faster growth in AI-specific components, supporting a cautious, software‑focused CAGR of ~5.6%.","citations":[{"url":"https://www.mordorintelligence.com/industry-reports/talent-acquisition-software-market","text":"The talent acquisition software market size was valued at USD 10.37 billion in 2025."},{"url":"https://www.mordorintelligence.com/industry-reports/talent-acquisition-software-market","text":"Estimated to grow to USD 14.4 billion by 2031, at a CAGR of 5.63%."},{"url":"https://www.fortunebusinessinsights.com/human-resource-hr-technology-market-105437","text":"The global human resource (HR) technology market size was valued at USD 43.66 billion in 2025."},{"url":"https://www.businessresearchinsights.com/market-reports/digital-talent-acquisition-market-102451","text":"The global digital talent acquisition market was value at USD 35.24 Billion in 2026."},{"url":"https://www.precedenceresearch.com/generative-ai-in-hr-market","text":"Generative AI in HR market size is USD 750.35 million in 2025 and CAGR 15.43%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.kore.ai","text":"Kore.ai Inc."},{"url":"https://www.kore.ai/","text":"Agent Platform Artemis"},{"url":"https://www.kore.ai/ai-for-service/ai-for-retail","text":"AI for Retail"},{"url":"https://www.kore.ai/ai-for-service/ai-for-banking","text":"AI for Banking"},{"url":"https://www.kore.ai/ai-for-work/ai-for-it","text":"AI for IT"},{"url":"https://www.kore.ai/ai-for-work/ai-for-recruiting","text":"AI for Recruiting"},{"url":"https://www.kore.ai/ai-for-work/ai-for-hr","text":"AI for HR"},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025 and is projected to grow ... CAGR of 21.00%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/conversational-ai-market-49043506.html","text":"The conversational AI market is set to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031, indicating a CAGR of 19.6%."},{"url":"https://www.imarcgroup.com/conversational-ai-market","text":"The global conversational AI market size was valued at USD 17.6 Billion in 2025 ... exhibiting a CAGR of 28.00% from 2026-2034."},{"url":"https://k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, growing at a CAGR of 23.7%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, growing at a CAGR of 24.92%."},{"url":"https://www.fortunebusinessinsights.com/call-center-ai-market-109249","text":"The global call center AI market size was valued at USD 2.41 billion in 2025 and is projected to grow ... exhibiting a CAGR of 20.80% during the forecast period."},{"url":"https://www.futuremarketinsights.com/reports/call-center-ai-market","text":"Call Center AI Market is projected to grow from USD 2.5 billion in 2025 to USD 8.8 billion by 2035, at a CAGR of 13.5%."},{"url":"https://www.lorikeetcx.ai/articles/ai-customer-service-statistics","text":"The global AI customer service market is projected to reach $15.12 billion in 2026, with 25.8% compound annual growth rate."},{"url":"https://www.marketresearchfuture.com/reports/intelligent-virtual-assistant-based-banking-market-33041","text":"2024: $ 5.88 Billion; CAGR: 11.25% (Forecast Period: 2025 - 2035) "},{"url":"https://www.businessresearchinsights.com/market-reports/virtual-assistant-market-111910","text":"The global virtual assistant market is valued at USD 5.62 Billion in 2026 and grows at a CAGR of around 22.3% (2026–2035)."},{"url":"https://www.persistencemarketresearch.com/market-research/it-service-management-tools-market.asp","text":"market size is likely to be valued at US$ 16.3 Billion in 2026"},{"url":"https://www.marketreportsworld.com/market-reports/it-service-management-itsm-software-market-14722240","text":"Global IT Service Management (ITSM) market size is anticipated to be valued at USD 9773 million in 2025"},{"url":"https://www.mordorintelligence.com/industry-reports/talent-acquisition-software-market","text":"The talent acquisition software market size was valued at USD 10.37 billion in 2025."},{"url":"https://www.fortunebusinessinsights.com/human-resource-hr-technology-market-105437","text":"The global human resource (HR) technology market size was valued at USD 43.66 billion in 2025."},{"url":"https://www.businessresearchinsights.com/market-reports/digital-talent-acquisition-market-102451","text":"The global digital talent acquisition market was value at USD 35.24 Billion in 2026."},{"url":"https://www.precedenceresearch.com/generative-ai-in-hr-market","text":"Generative AI in HR market size is USD 750.35 million in 2025 and CAGR 15.43%."}]}