# J.B. Hunt Transport Services, Inc. *Also known as J.B. Hunt* - Website: https://www.jbhunt.com - Location: Lowell, AR, United States - Agent profile: https://nowen.ai/agents/jbhunt-com - Industry: Third-Party Logistics > Technology-driven transportation and logistics provider delivering multimodal supply chain solutions for shippers and carriers. J.B. Hunt Transport Services, Inc. is a technology-enabled transportation and logistics company that provides end-to-end supply chain solutions across North America. It serves shippers and carriers with multimodal capacity, including intermodal, truckload, less-than-truckload, dedicated contract services, final mile, international shipping and managed logistics. The company leverages digital platforms, data analytics and on-the-ground service teams to improve visibility, efficiency and cost effectiveness while maintaining a focus on safety, sustainability and customer service. Its approach centers on understanding each customer's business and delivering tailored, reliable transportation and logistics solutions. **Mission:** To deliver value through innovative, customer-focused transportation and logistics solutions that improve supply chain efficiency and reliability. ## Products & Services ### [Dedicated Contract Services](https://www.jbhunt.com/shippers/dedicated-contract-services) *Service* Achieve efficiency and reliability with J.B. Hunt's Dedicated Contract Services tailored for your needs. - **Customer Value Delivery methodology** — Drive Customized Solutions - **Route optimization** — Maximize Operational Efficiency - **Safety Excellence** — Maintain High Safety Standards - **Flexible capacity at predetermined rates** — Adapt to Market Needs - **Stable, reliable service** — Ensure Consistency - **Customizable brand visibility** — Enhance Brand Recognition - **High retention rate** — Build Long-Term Partnerships - **Local account management** — Personalized Service ### [Final Mile Services](https://www.jbhunt.com/shippers/final-mile-services) *Service* Ensures reliable home delivery with comprehensive installation and tracking capabilities. - **Bulky Freight Handling** — Facilitates Safe Delivery - **First-, Middle-, and Last-Mile Shipping** — Ensures Complete Coverage - **In-Home Delivery and Installation** — Provides On-Site Service - **Thorough Driver Vetting** — Ensures Driver Safety - **In-Home Services** — Offers Premium Delivery Options - **Wide Delivery Coverage** — Maximizes Reach - **Tracking Capabilities** — Enhances Shipment Transparency - **Holographic Driver Badges** — Increases Delivery Security - **Return on Experience (ROX)** — Drives Customer Retention ### [Highway Services](https://www.jbhunt.com/shippers/highway-services) *Service* Flexible over-the-road transport solutions tailored to diverse shipping needs. - **Truckload, Flatbed, and LTL Options** — Offers Diverse Freight Solutions - **360box Access** — Provides Flexible Drop Capacity - **Expedited and Tradeshow Support** — Caters to Time-Sensitive Shipments - **Temperature-Controlled Options** — Safeguards Temperature-Sensitive Freight ### [Intermodal](https://www.jbhunt.com/shippers/intermodal) *Service* Cost-effective Intermodal Transport with Reduced Emissions and Enhanced Efficiency. - **Lower carbon footprint** — Significantly Reduces Emissions - **Coast-to-coast transloading** — Seamless Transloading Services - **Quantum service integration** — Enhanced Service Consistency - **Shipment tracking** — Real-Time Shipment Visibility - **Temperature-controlled options** — Maintains Product Integrity - **Mode-neutral shipping options** — Adapts to Business Needs ### [International Shipping](https://www.jbhunt.com/shippers/international) *Service* Optimize your supply chain with flexible international shipping solutions. - **Cross-border access** — Access Cross-border Freight - **Expedited air delivery** — Arrange Expedited Air Delivery - **Nearshoring capabilities** — Leverage Nearshoring Services - **Global reach to remote locations** — Deliver to Remote Locations - **Port drayage and transloading** — Utilize Drayage and Transloading Services ### [Managed Logistics](https://www.jbhunt.com/shippers/managed-logistics) *Service* Create a custom supply chain and focus on your core business with J.B. Hunt's Managed Logistics. - **24-hour customer service** — Ensure Continuous Support - **Tracking and exception management** — Maintain Supply Chain Visibility - **Carrier procurement and performance management** — Optimize Carrier Performance - **Route engineering and optimization** — Streamline Deliveries - **Reporting and analytics** — Enhance Decision-Making - **Single Source Logistics** — Consolidate Your Logistics - **Customized Level of Support** — Receive Tailored Services - **Hybrid Solutions** — Adapt to Business Needs ### [Brokerage Services](https://www.jbhunt.com/shippers/brokerage-services) *Service* Access reliable, multimodal transportation solutions with thousands of qualified carriers nationwide. - **Access to thousands of carriers** — Immediate Capacity Access - **360box capacity** — Provides Scalable Capacity - **J.B. Hunt 360° technology** — Streamlined Booking Process - **Multimodal coverage** — Flexible Shipping Options - **Hazmat and Tanker Services** — Safely Compliant Transport - **Expedited Shipping** — Quick Delivery Solutions - **Customized reporting** — Enhanced Decision-Making - **Temperature-Controlled Shipping** — Ensures Safe Delivery ### [J.B. Hunt 360° Platform](https://www.jbhunt.com/technology/shipper-360) *Platform* Effortlessly manage your freight operations with real-time visibility and simplified booking through J.B. Hunt 360°. - **Centralized Shipment Visibility** — Streamlines Shipment Management - **Rate Comparisons and Booking** — Offers Competitive Pricing Insights - **Reduced Manual Work** — Boosts Operational Efficiency - **Mobile App for Real-Time Tracking** — Provides Mobile Access to Shipments - **Custom Reports and Analytics** — Enhances Strategic Decision-Making - **TMS/EDI Integration** — Simplifies Workflows - **API and EDI Connectivity** — Facilitates Smooth Data Integration ## Market Segments - **Dedicated Contract Carriage** (market size $32.0B, CAGR 5%): Reserved transportation capacity and consistent-route carriage for single customers, providing EDI integration, drop-trailer operations, real-time load visibility, on-time reporting, and claims handling. - **Freight marketplace and carrier network** (market size $4.0B, CAGR 15%): Platforms that match shippers with carriers, manage capacity and spot transactions, and provide carrier connectivity at scale. - **Final mile delivery** (market size $151.0B, CAGR 8.4%): Last-mile delivery and reverse-logistics services for residential and commercial customers, including big-and-bulky delivery, white-glove handling, and integrated middle-mile handoffs. - **Intermodal and rail freight** (market size $19.0B, CAGR 6%): Rail intermodal transport combined with drayage and truck moves to optimize long-distance and transload shipments across North America. - **Third-party logistics and managed transportation** (market size $1238.7B, CAGR 9.2%): Contract logistics, managed transportation and consulting paired with TMS (managed or SaaS), analytics and network optimization to improve supply‑chain visibility, cost and ROI. ## Who do we serve ### National Retailers And Multi-Channel Shippers North American retailers needing end-to-end multimodal logistics with visibility and white-glove service. - Industries: Retail, Consumer Goods - Geography: North America - Pain points: Fragmented carrier networks, limited visibility, costly last-mile, inconsistent customer experience - Business goals: Improve delivery reliability, reduce costs, enhance customer satisfaction - Positioning: End-to-end multimodal logistics with visibility and white-glove service for retailers seeking reliable delivery performance. #### Persona: Vice President Of Supply Chain - Needs: End-to-end visibility, scalable capacity, cost controls - Goals: Improve on-time delivery, reduce logistics costs, optimize network performance - Challenges: Siloed systems, capacity volatility, supplier risk - Pain points: Lack of real-time data, complex carrier management, escalating costs - Solution: Leverages 360° platform for centralized visibility, access to thousands of carriers, and managed logistics to orchestrate multimodal execution. #### Persona: Director Of Logistics - Needs: Reliable carriers, on-time performance, structured reporting - Goals: Achieve on-time deliveries, reduce exceptions, optimize routes - Challenges: Fragmented carriers, last-mile coordination, data silos - Pain points: Manual processes, slow reporting - Solution: Utilizes 360° platform for real-time tracking, rate comparisons, and analytics to drive efficiency. #### Persona: Transportation Manager - Needs: Real-time visibility, efficient carrier selection, predictable costs - Goals: Meet service levels, control transport spend - Challenges: Capacity constraints during peak seasons, administrative burden - Pain points: Manual load planning, lack of performance data - Solution: Leverages J.B. Hunt 360° for rate comparisons, booking, and API/EDI integration to streamline workflows. ### Manufacturers And Large Shippers Requiring Stable Capacity North American manufacturers needing stable capacity and tailored carrier management. - Industries: Manufacturing, Automotive, Consumer Goods - Geography: North America - Pain points: Capacity volatility, inconsistent service levels, high administrative overhead - Business goals: Stabilize capacity, reduce costs, improve on-time delivery - Positioning: Stable capacity and tailored carrier management for manufacturers and large shippers. #### Persona: Director Of Transportation - Needs: Predictable capacity, performance metrics, on-site support - Goals: Secure long-term capacity, optimize routes, maintain safety - Challenges: Capacity constraints, carrier performance variability - Pain points: Rate volatility, lack of local support - Solution: Dedicated Contract Services provides stable capacity, local account management, and route optimization; performance reporting via managed logistics. #### Persona: Logistics Manager - Needs: On-time performance, flexible capacity, detailed reporting - Goals: Improve reliability, reduce transportation spend - Challenges: Managing multiple carriers - Pain points: Manual scheduling, limited data - Solution: DCS with local coverage and route optimization; analytics and reporting via managed logistics. #### Persona: Supply Chain Planner - Needs: Visibility into capacity and cost, scenario planning - Goals: Forecast demand accurately, secure capacity - Challenges: Fluctuating demand, supplier risk - Pain points: Inaccurate forecasts, lead times - Solution: DCS and data-driven optimization with reporting. ### Global Shippers With Cross-Border And Multimodal Needs Cross-border, multimodal shipping with end-to-end visibility for global brands. - Industries: Manufacturing, Retail, Automotive, Electronics - Geography: North America and cross-border regions - Pain points: Regulatory compliance, border delays, complex documentation - Business goals: Reduce transit times, ensure compliant cross-border shipping, optimize costs - Positioning: Cross-border, multimodal shipping with end-to-end visibility for global brands. #### Persona: Global Logistics Manager - Needs: Cross-border documentation, tariff knowledge, visibility - Goals: On-time cross-border delivery, minimize duties - Challenges: Customs clearance delays, regulatory changes - Pain points: Documentation errors, changing rules - Solution: International Shipping and Intermodal with 360° visibility, providing cross-border access and compliance support. #### Persona: International Trade Compliance Manager - Needs: HS classification, duty optimization, regulatory updates - Goals: Ensure compliance, minimize duties and taxes - Challenges: Tariff changes, audits - Pain points: Documentation gaps - Solution: International Shipping and 360° platform for end-to-end tracking and export/import support. #### Persona: Global Supply Chain Director - Needs: End-to-end visibility across regions, performance benchmarks - Goals: Global network optimization, cost control - Challenges: Siloed regional data - Pain points: Delayed information sharing - Solution: 360° Platform for unified reporting and cross-border routing. ### Mid-Market E-Commerce And Direct-To-Consumer Brands North American mid-market e-commerce brands needing scalable, visible logistics with white-glove final mile. - Industries: E-commerce, Direct-to-Consumer - Geography: North America - Pain points: Manual processes; lack of real-time visibility; fulfillment bottlenecks - Business goals: Improve delivery experience, reduce costs, scale operations - Positioning: Mid-market e-commerce brands need scalable, visible logistics with white-glove final mile. #### Persona: Director Of E-commerce Operations - Needs: Real-time visibility, fast fulfillment - Goals: Increase on-time delivery, reduce cart abandonment - Challenges: Demand spikes, capacity constraints - Pain points: Manual order routing, subpar carrier performance - Solution: J.B. Hunt 360° Platform for visibility, 360box capacity for scale, and Final Mile for home delivery and installation. #### Persona: Fulfillment Manager - Needs: Reliable carriers, scalable capacity, returns management - Goals: Meet service levels, reduce costs - Challenges: Fulfillment bottlenecks, reverse logistics - Pain points: Fragmented carrier base - Solution: 360° Platform for tracking and rate comparisons; Final Mile for home delivery; Brokerage to access carriers.