{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/hyken-com","markdownUrl":"https://nowen.ai/agents/hyken-com.md","jsonUrl":"https://nowen.ai/agents/hyken-com.json","name":"Shep Hyken","nickname":"Shep","legalName":"Shepard Presentations, LLC","website":"https://hyken.com","industry":"Corporate Training","deliveryModel":"services","marketCategories":{"primary":{"name":"Business Books","url":"https://nowen.ai/category/business-books"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-04T19:20:45.636Z","summary":"Shep Hyken helps organizations build customer-focused cultures and deliver better experiences that strengthen customer loyalty.","description":"Shep Hyken helps organizations improve customer service and customer experience by building customer-focused cultures, reducing friction, and delivering consistent, memorable experiences. Through speaking, research, writing, and training, he shares practical strategies with business leaders and teams to strengthen customer loyalty and employee engagement.","mission":"Help organizations create customer-focused cultures and deliver exceptional experiences that build loyalty and keep customers coming back.","directory":{"industryName":"Corporate Training","agentCount":48,"indexable":true,"hubUrl":"https://nowen.ai/industry/corporate-training"},"categoryDirectory":{"name":"Business Books","agentCount":37,"indexable":true,"url":"https://nowen.ai/category/business-books"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"products":[{"name":"Customer service and CX keynote speaking","anchor":"product-customer-service-and-cx-keynote-speaking","type":"Service","url":"https://hyken.com/speaking/","summary":"Help teams create better customer experiences, strengthen loyalty, engage employees, and apply practical strategies that support business growth.","description":"Shep Hyken delivers engaging, customized keynote presentations on customer service, customer experience, customer loyalty, employee engagement, and the future of CX. Each presentation is tailored to the audience, industry, event theme, and business goals, combining research, real-world insights, and practical strategies audiences can put into action. Topics include creating memorable experiences, making it easier to do business, strengthening employee experience, using AI in CX, and maintaining consistent service in challenging times.","pricing":{},"features":[{"name":"Customized keynote presentations","value":"Tailor Ideas To Your Event","valueDescription":"Receive a presentation shaped around your audience, industry, event theme, and business goals, so the content addresses your organization’s specific priorities."},{"name":"Memorable customer experiences","value":"Create Memorable Experiences","valueDescription":"Help teams create experiences that stand out, meet customer expectations consistently, and give customers a reason to return."},{"name":"Practical, research-informed strategies","value":"Apply Ideas Immediately","valueDescription":"Give audiences concrete strategies and actionable ideas they can take back to their teams and begin using after the presentation."},{"name":"Customer loyalty and business growth","value":"Build Loyalty And Growth","valueDescription":"Explore how better customer experiences can build loyalty and help organizations differentiate themselves and drive business growth."},{"name":"Convenience and friction reduction","value":"Make Business Easier","valueDescription":"Help organizations reduce friction and make it easier and more convenient for customers to do business with them."},{"name":"Employee experience and engagement","value":"Engage And Retain Employees","valueDescription":"Show how supporting and engaging employees can strengthen customer experiences while helping organizations retain their best employees."},{"name":"AI and human-centered customer experience","value":"Balance AI With Human Connection","valueDescription":"Help organizations consider how to use AI and automation to make service faster and easier while preserving human interaction where it matters."},{"name":"Customer-focused culture","value":"Build A Customer-Focused Culture","valueDescription":"Encourage teams across the organization to take responsibility for customer service and create dependable experiences that strengthen customer relationships."},{"name":"Consistent service in challenging times","value":"Maintain Trust During Change","valueDescription":"Give audiences strategies for staying customer-focused, supporting employees, and delivering consistent experiences amid difficult business conditions."},{"name":"Engaging presentation delivery","value":"Engage Your Audience","valueDescription":"Deliver customer service and CX ideas through an engaging, high-energy keynote experience."}]},{"name":"Virtual Presentations","anchor":"product-virtual-presentations","type":"Service","url":"https://hyken.com/virtual-presentations/","summary":"Organizations can deliver tailored virtual event programs in live or prerecorded formats, with interactive conversations and promotional content shaped around their audiences and goals.","description":"Shep Hyken offers customized virtual programs for events, adapting presentations to the audience, theme, and event goals. Options include livestream and prerecorded presentations, fireside chats, virtual interactions, webinars, reverse podcasts, and small-group Eat-and-Speak conversations. Programs can include interviews, Q&A, discussion, and promotional content such as a pre-event video, prerecorded interview, or repurposed articles. Prerecorded keynote-style presentations are recorded in Shep’s studio and edited with graphics and B-roll.","pricing":{},"features":[{"name":"Event-specific customization","value":"Tailor Programs To Event Goals","valueDescription":"Align the presentation with the event’s audience, theme, and goals through a customized program."},{"name":"Livestream presentations","value":"Deliver Presentations Live","valueDescription":"Present a live virtual program for an event, drawing on Shep’s high-energy presentation style."},{"name":"Prerecorded presentations","value":"Present Edited Recorded Keynotes","valueDescription":"Offer a studio-recorded keynote-style speech edited with graphics and B-roll, or select a prerecorded version of formats that support it."},{"name":"Virtual interactions","value":"Combine Presentations With Discussion","valueDescription":"Pair a short presentation with an interview, Q&A, and discussion in one virtual event program."},{"name":"Fireside chats","value":"Discuss Client-Selected Topics","valueDescription":"Create an informal conversation between Shep and organizational leadership around a topic selected by the client."},{"name":"Webinars","value":"Balance Slides With Interaction","valueDescription":"Combine a more presentation-led program with slides and interactive discussion, an interview, and Q&A."},{"name":"Beyond Shep promotional content","value":"Extend Event Promotion With Content","valueDescription":"Add promotional materials to the program, including a pre-event video, a prerecorded promotional interview, or repurposed articles."},{"name":"Reverse podcasts","value":"Promote Events Through Interviews","valueDescription":"Use a client-led interview with Shep as a guest to discuss speech-style topics and promote an upcoming program."},{"name":"Eat-and-Speak conversations","value":"Host Exclusive Virtual Conversations","valueDescription":"Bring a small group together for a virtual meal-time conversation guided and facilitated by Shep."}]},{"name":"Customer Focus workshops","anchor":"product-customer-focus-workshops","type":"Service","url":"https://hyken.com/onsite-training/","summary":"Help teams deliver more consistent customer service, strengthen customer loyalty, and build a customer-focused culture through customized, practical workshops.","description":"Customized live customer service workshops and seminars that help organizations build a customer-focused mindset and culture. Delivered on-site or virtually, the training uses facilitated exercises and discussions tailored to the organization, its employees’ roles, and its needs. Programs range from shorter sessions and a one-day workshop to a four-part corporate series and full-year or multi-year programs. Workshop content covers customer interactions, problems and complaints, behavioral styles, internal customer service, and service and process improvement.","pricing":{},"features":[{"name":"Customized workshop design","value":"Tailor Training To Your Organization","valueDescription":"Receive workshop content and facilitated activities shaped around your organization’s objectives, concerns, opportunities, and participants’ roles. Advance preparation helps align the training with the goals you set for it."},{"name":"Customer-focused culture for internal and external customers","value":"Strengthen Service For Internal And External Customers","valueDescription":"Build a customer-focused mindset across the organization and help employees improve relationships with both external customers and internal colleagues who depend on their work."},{"name":"Flexible live delivery","value":"Choose A Convenient Delivery Format","valueDescription":"Bring live training to your location or use a virtual platform. Choose a full-day workshop or a shorter session to suit your organization’s needs."},{"name":"Customer interaction and complaint handling","value":"Improve Customer Interactions And Problem Handling","valueDescription":"Explore practical approaches to customer interactions and handling problems and complaints through workshop topics, activities, and discussions."},{"name":"Customer loyalty and repeat business","value":"Build Loyalty And Encourage Repeat Business","valueDescription":"Develop a customer service culture intended to turn satisfied customers into loyal customers and increase sales to existing customers."},{"name":"Flexible program formats","value":"Select A Program That Fits Your Needs","valueDescription":"Choose a single session or a program delivered over time. The four-workshop corporate series spaces training across approximately four to six weeks between sessions, supporting the application of strategies and development of a service and loyalty culture."},{"name":"Behavioral style and internal customer service training","value":"Adapt Your Approach To Different Styles","valueDescription":"Learn about behavioral styles and how to adapt interactions to different styles. The workshop also addresses internal customer service, recognizing that colleagues within the organization are customers too."},{"name":"Service and process improvement","value":"Apply Strategies For Service And Process Improvement","valueDescription":"Use workshop strategies, review, and an action plan to address service, quality, and process improvement and to support a sustained customer service culture."},{"name":"Customer advocacy","value":"Encourage Customer Advocacy","valueDescription":"Excellent customer service can help customers become advocates for the company and create word-of-mouth advertising."},{"name":"Employee retention","value":"Reduce Employee Turnover","valueDescription":"Developing a customer service-focused culture is intended to help reduce employee turnover and contribute to a better working environment."}]},{"name":"Shepard Virtual Training","anchor":"product-shepard-virtual-training","type":"Platform","url":"https://hyken.com","summary":"Build customer-focused cultures and strengthen customer and employee relationships with practical, on-demand training available anytime and anywhere.","description":"Shepard Virtual Training is a web-based, on-demand customer service and customer experience training solution for individuals and organizations. Its courses teach practical strategies for building customer-focused cultures, managing customer interactions and complaints, and creating amazing experiences for both internal and external customers. Learners can access training anytime and from anywhere, while organizations can track, measure, and monitor employee progress. Course packages cover topics from customer focus and leadership to the Seven Amazement Habits.","pricing":{},"features":[{"name":"Customer service and CX course library","value":"Develop Practical Customer Service Skills","valueDescription":"Learners can study practical customer service and customer experience strategies, from handling complaints to creating memorable customer interactions."},{"name":"On-demand web-based access","value":"Learn Anytime And From Anywhere","valueDescription":"On-demand access lets learners engage with training when and where it suits them."},{"name":"Customer-focused culture development","value":"Build A Customer-Focused Culture","valueDescription":"The training helps organizations develop a shared customer service philosophy and build relationships with both external customers and colleagues."},{"name":"Employee progress tracking","value":"Monitor Employee Training Progress","valueDescription":"Organizations can track and measure employee progress throughout the training program using the platform's accountability features."},{"name":"Individual and corporate licensing","value":"Choose A License For Your Needs","valueDescription":"Individuals can purchase training for personal access, while organizations can license training for participants across locations."},{"name":"Training for every organizational role","value":"Train Employees Across Every Role","valueDescription":"The programs are intended for employees across positions and responsibilities, including those who serve internal customers rather than external customers."},{"name":"Customizable training packages","value":"Fit Training To Your Needs","valueDescription":"Organizations can select virtual training packages that are individualized to fit their needs or budget."},{"name":"Monthly bonus content","value":"Access Monthly Bonus Training","valueDescription":"The all-courses individual license includes monthly bonus content for continued learning in customer service and customer experience."}]},{"name":"Achieving Customer Amazement Study","anchor":"product-achieving-customer-amazement-study","type":"Other","url":"https://hyken.com/research/","summary":"Use customer research and practical findings to better understand customer expectations and make more informed service and experience decisions.","description":"Shep Hyken’s Achieving Customer Amazement Study is annual research on customer preferences, habits, and wants. It is designed to help organizations better understand their customers and make more informed decisions about customer service and customer experience initiatives. The 2026 study surveyed 2,226 U.S. adults, with findings available through a downloadable report, research pages, and infographics.","pricing":{},"features":[{"name":"Annual customer research","value":"Understand Customer Preferences","valueDescription":"Explore annual research into customer preferences, habits, and wants to gain a clearer understanding of what customers expect."},{"name":"Customer service and CX decision support","value":"Make Better CX Decisions","valueDescription":"Use the study’s customer insights to inform decisions about customer service and customer experience initiatives."},{"name":"Survey-based findings","value":"Review Survey Findings","valueDescription":"Explore findings from the 2026 survey of 2,226 U.S. adults, providing consumer perspectives on customer service and customer experience."},{"name":"Downloadable research report","value":"Access The Research","valueDescription":"Get instant access to the 2026 research PDF without providing an email address."},{"name":"Research topic coverage","value":"Explore CX Research Topics","valueDescription":"Review research across customer experience topics, including trust, AI, loyalty, generational differences, convenience, personalization, wait times, and customer expectations."},{"name":"Research infographics","value":"View Research Infographics","valueDescription":"Access downloadable infographics that present insights from the annual customer experience and customer service research. New infographics are added regularly."}]},{"name":"The Shepard Letter","anchor":"product-the-shepard-letter","type":"Service","url":"https://hyken.com/the-shepard-letter/","summary":"Get weekly customer service and CX guidance to stay informed and create amazing customer experiences.","description":"The Shepard Letter is Shep Hyken’s weekly newsletter featuring customer service and customer experience insights, strategies, trends, and a cartoon. It is delivered to subscribers by email every Wednesday and shares expert advice to help readers stay ahead of the customer service and CX curve and create an amazing customer experience.","pricing":{},"features":[{"name":"Customer service and CX guidance","value":"Stay Ahead Of The CX Curve","valueDescription":"Regular insights, strategies, trends, and expert advice help readers keep up with the customer service and CX curve and learn how to create amazing customer experiences."},{"name":"Wednesday email delivery","value":"Receive Insights Every Wednesday","valueDescription":"Subscribers receive the newsletter by email every Wednesday, providing a regular delivery of customer service and CX content."},{"name":"Weekly cartoon","value":"Add A Cartoon To Your Weekly Reading","valueDescription":"Shep Hyken’s cartoon adds a lighthearted element to the newsletter and is described as something that will almost always make readers smile."}]},{"name":"I’ll Be Back","anchor":"product-i-ll-be-back","type":"Product","url":"https://hyken.com/book/ill-be-back/","summary":"Learn practical ways to create customer experiences and a customer-focused culture that encourage repeat visits and build customer loyalty.","description":"I’ll Be Back is a 240-page hardcover book by customer service and experience expert Shep Hyken about turning customers into repeat customers and repeat customers into loyal customers. It presents tools, tactics, and strategies for building a customer-focused culture and delivering experiences that encourage customers to return. The book covers customer retention, personalization, self-service and digital customer service choices, loyalty programs, and common loyalty killers. A downloadable companion workbook is available.","pricing":{},"features":[{"name":"Repeat customer experience design","value":"Encourage Customers To Return","valueDescription":"Apply the book’s guidance to shape customer experiences that give people a reason to come back and become repeat customers."},{"name":"Customer-focused culture","value":"Align Everyone Around Customer Experience","valueDescription":"Help leaders and employees understand their shared responsibility for customer service and support a culture focused on experiences that keep customers coming back."},{"name":"Customer retention measurement","value":"Track Customer Retention","valueDescription":"Use the book’s guidance on monitoring a trackable customer trend to help leaders focus on whether customers are returning."},{"name":"Customer loyalty risk identification","value":"Identify Customer Loyalty Killers","valueDescription":"Review ten factors described in the book as potential threats to customer relationships and loyalty."},{"name":"Repeat and loyal customer distinction","value":"Understand Customer Loyalty","valueDescription":"Distinguish customers who return from customers who are loyal, and better understand the customer relationships the book aims to help organizations develop."},{"name":"Personalized customer experience","value":"Personalize Customer Experiences","valueDescription":"Explore ways to personalize the experience customers receive, an approach included among the book’s strategies for encouraging them to return."},{"name":"Self-service and digital customer service choices","value":"Expand Digital Service Choices","valueDescription":"Learn why organizations should establish or expand self-service and digital customer service options as part of their customer experience."},{"name":"Loyalty program evaluation","value":"Evaluate Loyalty Programs","valueDescription":"Understand the book’s discussion of why most loyalty programs do not create customer loyalty and consider customer loyalty beyond a program."},{"name":"Downloadable companion workbook","value":"Use The Companion Workbook","valueDescription":"Download the IBB workbook as a companion resource while exploring the book’s customer experience tools, tactics, and strategies."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"The Convenience Revolution","anchor":"product-the-convenience-revolution","type":"Product","url":"https://hyken.com/book/the-convenience-revolution/","summary":"Learn ways to make customer experiences more convenient, helping businesses stand out, earn loyalty and referrals, and encourage customers to do more business with them.","description":"The Convenience Revolution is a 207-page hardcover book by Shep Hyken about using convenience to reduce friction, differentiate a business, and create customer loyalty. It presents six strategies for creating convenience, supported by examples and case studies from businesses across industries, from Fortune 50 companies to small local businesses. The book also includes a chapter on how individuals can be more convenient.","pricing":{},"features":[{"name":"Convenience-led differentiation","value":"Differentiate Your Business Through Convenience","valueDescription":"Use convenience to raise the customer experience bar and stand apart from competitors."},{"name":"Six convenience strategies","value":"Apply Six Strategies To Create Convenience","valueDescription":"Learn six strategies for making the customer experience simpler and more convenient."},{"name":"Friction reduction","value":"Reduce Friction In Customer Experiences","valueDescription":"Make it easier for customers to do business by reducing friction in their experience."},{"name":"Customer loyalty","value":"Build Customer Loyalty Through Convenience","valueDescription":"Create experiences that make customers more likely to choose a business again."},{"name":"Cross-industry examples and case studies","value":"Learn From Cross-Industry Examples","valueDescription":"Explore examples and case studies from businesses of different sizes and across industries."},{"name":"Customer referrals","value":"Encourage Customer Referrals","valueDescription":"Make the experience convenient enough that customers are more likely to recommend the business to others."},{"name":"Individual convenience guidance","value":"Apply Convenience Strategies As An Individual","valueDescription":"Explore how the book’s focus on convenience can apply to individuals as well as businesses."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"Amaze Every Customer Every Time","anchor":"product-amaze-every-customer-every-time","type":"Product","url":"https://hyken.com/book/amaze-every-customer-every-time/","summary":"Helps organizations build customer-focused cultures and deliver amazing service consistently, giving them a competitive edge and helping create customer loyalty.","description":"A 240-page hardcover book by customer service expert Shep Hyken, featuring 52 proven Amazement Tools to help organizations become seriously customer-focused and create amazing customer experiences. The tools are organized into five tactical categories: leadership, culture, face-to-face interactions, competitive edge, and community. The book uses Ace Hardware as a role model and includes a downloadable workbook.","pricing":{},"features":[{"name":"52 amazement tools","value":"Apply 52 Practical Service Tools","valueDescription":"Use 52 proven Amazement Tools to guide employees and organizations in delivering amazing customer service and creating better customer experiences."},{"name":"Organization-wide customer service","value":"Engage Every Employee In Service","valueDescription":"Help people at every level recognize their role in creating a customer-focused organization and delivering an amazing customer experience."},{"name":"Five tactical categories","value":"Build Service Across Five Areas","valueDescription":"Explore tools organized around leadership, culture, face-to-face interactions, competitive differentiation, and community contributions."},{"name":"Ace Hardware case example","value":"Learn From An Established Role Model","valueDescription":"The book uses Ace Hardware as a practical example of a company with a long-standing customer service track record and customer-focused culture."},{"name":"Downloadable workbook","value":"Use A Companion Workbook","valueDescription":"Access the downloadable workbook as a companion resource to the book."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"The Amazement Revolution","anchor":"product-the-amazement-revolution","type":"Product","url":"https://hyken.com/book/the-amazement-revolution/","summary":"Help your organization build a customer-focused culture, create amazing customer and employee experiences, and strengthen loyalty.","description":"The Amazement Revolution is a 224-page hardcover book by bestselling author Shep Hyken, presenting seven customer service strategies for creating an amazing customer and employee experience. Hyken explains how organizations of any size can build a culture focused on exceptional customer service and greater customer and employee loyalty. The book uses examples from fifty role-model companies to show how its strategies can be implemented immediately.","pricing":{},"features":[{"name":"Seven customer service strategies","value":"Create Amazing Customer And Employee Experiences","valueDescription":"Use the book's seven strategies to shape customer service around the experience of both customers and employees."},{"name":"Customer service culture","value":"Make Customer Service Everyone's Responsibility","valueDescription":"Build a company culture in which every person and aspect of the organization supports and lives the vision for amazing customer service."},{"name":"Role-model company examples","value":"Apply Strategies With Real-World Examples","valueDescription":"Learn from examples drawn from fifty role-model companies and see how the strategies can be put into practice in organizations of different sizes."},{"name":"Membership strategy","value":"Treat Customers Like Members","valueDescription":"Apply a membership mindset to how your organization serves the people who do business with it."},{"name":"Serious FUN strategy","value":"Support Employee Fulfillment And Loyalty","valueDescription":"Consider how employee fulfillment and enjoyment can contribute to loyalty toward the organization and its customers."},{"name":"Partnership strategy","value":"Build Stronger Customer Partnerships","valueDescription":"Develop relationships that position your business as a partner to customers, not simply another vendor."},{"name":"Customer-focused hiring","value":"Hire For Your Customer Service Mission","valueDescription":"Use hiring processes that support the customer service mission your organization seeks to deliver."},{"name":"After-experience strategy","value":"Create A Positive Post-Purchase Experience","valueDescription":"Extend the customer experience beyond the transaction with a memorable, positive interaction after customers do business with you."},{"name":"Customer community","value":"Build A Community Of Customer Advocates","valueDescription":"Encourage loyal customers to share their enthusiasm for your organization with friends and associates."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"The Cult of the Customer","anchor":"product-the-cult-of-the-customer","type":"Product","url":"https://hyken.com/book/the-cult-of-the-customer/","summary":"Helps organizations build customer-focused cultures that create amazing experiences and turn satisfied customers into advocates for the business.","description":"The Cult of the Customer is a 268-page paperback by Shep Hyken about building a corporate culture that cares for employees and customers and creates customer evangelists. Using stories from companies that have built cultures rooted in amazement, the book explains how they did it and how organizations can apply the approach to create amazing customer experiences and turn satisfied customers into advocates.","pricing":{},"features":[{"name":"Customer evangelist creation","value":"Turn Satisfied Customers Into Advocates","valueDescription":"Learn how to create a culture that encourages customers to recommend and speak positively about the company."},{"name":"Amazement-based corporate culture","value":"Build A Culture Focused On Care","valueDescription":"Apply the book’s culture-focused approach to tending to both employees and customers, supporting the experiences that lead to customer evangelism."},{"name":"Company stories and implementation guidance","value":"Apply Lessons From Company Stories","valueDescription":"Use examples of companies that have achieved this level of customer-focused culture to understand the approach and how to put it into practice."},{"name":"Downloadable workbook","value":"Access A Downloadable Workbook","valueDescription":"Use the companion workbook alongside the book’s guidance."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"Moments of Magic","anchor":"product-moments-of-magic","type":"Product","url":"https://hyken.com/book/moments-of-magic/","summary":"Help everyone in your organization deliver excellent customer service, strengthen relationships, and keep customers coming back.","description":"Moments of Magic is a 156-page hardcover book by Shep Hyken, rewritten with updated stories and examples. This clear, easy-to-read guide offers information, techniques, and stories to help people in any job deliver excellent service to internal and external customers. Its chapters cover Moments of Truth, Misery and Magic, building stronger relationships, handling complaining customers, and meeting and exceeding expectations. The book presents simple, direct guidance that readers can implement immediately.","pricing":{},"features":[{"name":"Practical customer service guidance","value":"Apply Customer Service Ideas Immediately","valueDescription":"Use the book’s simple, direct information and techniques as practical guidance that can be implemented immediately."},{"name":"Internal and external customer service","value":"Improve Service For Every Customer","valueDescription":"Help people across an organization understand how to provide excellent service to both colleagues and external customers."},{"name":"Moments of truth, misery, and magic","value":"Turn Service Moments Into Magic","valueDescription":"Explore the book’s concepts of Moments of Truth, Misery and Magic to help make customer service interactions more positive."},{"name":"Customer relationship building","value":"Build Stronger Customer Relationships","valueDescription":"Apply the book’s customer service guidance to build stronger relationships and help keep customers."},{"name":"Complaining customer guidance","value":"Handle Complaining Customers","valueDescription":"Use the book’s coverage of complaining customers to inform how you approach customer complaints."},{"name":"Customer expectation management","value":"Meet And Exceed Customer Expectations","valueDescription":"Learn about meeting and exceeding expectations as part of delivering excellent customer service."},{"name":"Updated stories and examples","value":"Learn From Updated Stories And Examples","valueDescription":"Read updated stories and examples that accompany the book’s information and techniques."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"The Loyal Customer","anchor":"product-the-loyal-customer","type":"Product","url":"https://hyken.com/book/the-loyal-customer/","summary":"Learn how to create customer loyalty and encourage customers to return through an entertaining story and seven study questions.","description":"The Loyal Customer is a 64-page paperback that presents a direct lesson on creating customer loyalty through the entertaining story of Frank, a successful cab driver. Frank understands that satisfied customers may give him a tip, while loyal customers call him whenever they need a cab. Seven study questions follow the story to help readers take their business to a higher level.","pricing":{},"features":[{"name":"Customer loyalty lesson","value":"Build Lasting Customer Loyalty","valueDescription":"The central lesson helps readers understand that customer loyalty can lead customers to return whenever they need the business’s service."},{"name":"Cab driver story","value":"Learn Through An Entertaining Story","valueDescription":"The cab driver story presents the lesson in an entertaining and direct format."},{"name":"Business study questions","value":"Apply The Lesson To Your Business","valueDescription":"The seven questions give readers a way to reflect on the lesson and its relevance to their business."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]},{"name":"Be Amazing or Go Home","anchor":"product-be-amazing-or-go-home","type":"Product","url":"https://hyken.com/book/be-amazing-or-go-home/","summary":"Apply seven practical habits to build trust, strengthen relationships, improve customer interactions, and pursue success in business and life.","description":"In Be Amazing or Go Home, Shep Hyken presents seven customer service habits for creating confidence with customers, colleagues, and others. Drawing on the routines of exceptional people, the book offers simple practices for showing up ready to be amazing, being proactive, craving feedback, taking responsibility, embracing authenticity, focusing on excellence, and turning misery into magic. Hyken says these habits can help readers build trust, strengthen relationships, make sales, advance their careers, and improve their personal and professional lives.","pricing":{},"features":[{"name":"Readiness to be amazing","value":"Build Confidence Through Everyday Readiness","valueDescription":"The book includes readiness as one of its seven habits for creating confidence with others and becoming exceptional in business and life."},{"name":"Proactive action","value":"Strengthen Relationships Through Proactive Actions","valueDescription":"The book presents proactive behavior as a habit readers can use as part of creating confidence and stronger relationships."},{"name":"Feedback seeking","value":"Use Feedback To Support Improvement","valueDescription":"By including feedback seeking among its seven habits, the book gives readers a practice associated with its aim of helping them improve in business and life."},{"name":"Responsibility taking","value":"Build Trust By Taking Responsibility","valueDescription":"The book presents taking responsibility as one of the habits that can help readers create trust and stronger relationships."},{"name":"Authenticity","value":"Strengthen Relationships Through Authenticity","valueDescription":"The book includes authenticity among the habits readers can use to build stronger relationships with customers, colleagues, and others."},{"name":"Excellence focus","value":"Pursue Excellence In Work And Life","valueDescription":"The book presents a focus on excellence as one of its practical habits for readers seeking to become exceptional in their professional and personal lives."},{"name":"Misery-to-magic transformation","value":"Turn Difficult Moments Into Better Experiences","valueDescription":"The book includes turning misery into magic as a habit for improving experiences and building stronger relationships."}],"marketCategories":[{"name":"Business Books","url":"https://nowen.ai/category/business-books"}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://hyken.com","text":"Shep Hyken"},{"url":"https://hyken.com/speaking/","text":"Customer service and CX keynote speaking"},{"url":"https://hyken.com/virtual-presentations/","text":"Virtual Presentations"},{"url":"https://hyken.com/onsite-training/","text":"Customer Focus workshops"},{"url":"https://hyken.com/research/","text":"Achieving Customer Amazement Study"},{"url":"https://hyken.com/the-shepard-letter/","text":"The Shepard Letter"},{"url":"https://hyken.com/book/ill-be-back/","text":"I’ll Be Back"},{"url":"https://hyken.com/book/the-convenience-revolution/","text":"The Convenience Revolution"},{"url":"https://hyken.com/book/amaze-every-customer-every-time/","text":"Amaze Every Customer Every Time"},{"url":"https://hyken.com/book/the-amazement-revolution/","text":"The Amazement Revolution"},{"url":"https://hyken.com/book/the-cult-of-the-customer/","text":"The Cult of the Customer"},{"url":"https://hyken.com/book/moments-of-magic/","text":"Moments of Magic"},{"url":"https://hyken.com/book/the-loyal-customer/","text":"The Loyal Customer"},{"url":"https://hyken.com/book/be-amazing-or-go-home/","text":"Be Amazing or Go Home"}]}