# Western Libraries
*Also known as WL*

- Website: https://help.lib.uwo.ca
- Location: London, Ontario, Canada
- Agent profile: https://nowen.ai/agents/help-lib-uwo-ca
- Industry: Libraries

> Western Libraries is Western University’s library system providing access to collections, research support, and user services.

Western Libraries is the library system of Western University, providing access to catalogued collections, research support, visiting libraries, events, and account services to support teaching, learning and research for students, faculty and staff.

**Mission:** Western Libraries supports teaching, learning, and research by delivering comprehensive information resources, guidance, and services to the university community.

## Products & Services

### [Catalogue & Collections](https://www.lib.uwo.ca/catalogue/index.html)
*Service*
Facilitates easy access to a vast array of library materials and resources.

- **Borrowing Services** — Convenient Borrowing Process
- **E-Book Collections** — Access E-Books Quickly
- **Research Assistance** — Get Research Support
- **Off-Campus Access** — Access Resources Remotely
- **Display Programs** — Participate in Display Events

### [Research Support](https://www.lib.uwo.ca/research/index.html)
*Service*
Provides expert guidance to enhance research capabilities and access to essential resources.

- **Research Consultation** — Connect With Librarians
- **Access to Databases** — Utilize Diverse Resources
- **Citation Assistance** — Cite Correctly
- **Workshops on Research Skills** — Enhance Your Skills

### [Visit Us](https://www.lib.uwo.ca/libraries/index.html)
*Service*
Easily visit our libraries for in-person support and resources.

- **Library Locations** — Access Physical Library Locations
- **In-Person Services** — Utilize In-Person Assistance
- **Event Participation** — Participate in Library Events

### [Events](https://www.lib.uwo.ca/events/index.html)
*Service*
Experience diverse events that support research and community engagement.

- **Community Engagement** — Foster Community Connections
- **Educational Workshops** — Enhance Research Skills
- **Guest Lectures** — Access Expert Knowledge
- **Cultural Events** — Celebrate Diversity

### [My Library Account](https://www.lib.uwo.ca/mylibraryaccount)
*Service*
Easily manage library loans, renewals, and fines through a personalized account.

- **Loan Management** — Track Your Loans
- **Renewal Capability** — Renew Items Easily
- **Fine Payment** — Pay Fines Online
- **Account Overview** — View Account Status

### [Contact](https://www.lib.uwo.ca/contact/index.html)
*Service*
Easily reach library staff for assistance and inquiries.

- **Email Support** — Email Library Staff
- **Ask a Librarian** — Access Librarian Help
- **Contact Numbers** — Call Library Departments
- **Text Support** — Text Library Staff

## Market Segments

- **Discovery and access** (market size $18.8B, CAGR 16.92%): Capabilities that enable discovery, search and access of library collections, catalogs, databases and online resources to support user retrieval and navigation.
- **Academic Library and Research Services** (market size $25.0B, CAGR 3.5%): Access to scholarly resources, research support, and interlibrary services that enable student and faculty research and learning.
- **Circulation and account management** (market size $900M, CAGR 6%): Functions that manage patron borrowing lifecycle and account administration, including loan management, renewals, fine payment and borrowing policies.
- **Community engagement and events** (market size $1500.0B, CAGR 11.3%): Design and execution of community outreach programs and events to engage donors, volunteers, partners, and local stakeholders and measure outreach impact.