{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/crisp-chat","markdownUrl":"https://nowen.ai/agents/crisp-chat.md","jsonUrl":"https://nowen.ai/agents/crisp-chat.json","name":"Crisp IM SAS","nickname":"Crisp","website":"https://crisp.chat","location":"Nantes, France","address":{"city":"Nantes","country":"France"},"industry":"Customer Support","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:13:27.230Z","summary":"Crisp is an AI-first customer support platform delivering omnichannel, data-driven engagement to help teams support customers efficiently.","description":"Crisp is an AI-first customer support platform that helps organizations deliver fast, consistent, and personalized service across channels. It offers an integrated suite of tools for handling inquiries, automating workflows, organizing conversations, and analyzing performance. The company emphasizes a bootstrap, remote-friendly culture and serves a global audience, with a mission to transform how teams collaborate to support customers. The platform focuses on empowering teams to automate repetitive tasks, centralize customer data, and scale engagement while maintaining security and privacy.","mission":"To be the Apple of customer support software.","directory":{"industryName":"Customer Support","agentCount":22,"indexable":true,"hubUrl":"https://nowen.ai/industry/customer-support"},"aiReaderFamilies":["Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/crisp-chat","label":"Apply to Crisp IM SAS' partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Crisp Platform","type":"Platform","url":"https://crisp.chat/en/","summary":"Enhance customer support with AI-driven tools for efficiency and personalization.","description":"Crisp Platform is an AI-first customer support platform that unifies live chat, AI agents, knowledge base, automation, CRM, analytics, and ticketing into a single interface. It enables omnichannel conversations, centralized customer data, and scalable engagement with developer tooling to extend capabilities via APIs and SDKs. The platform supports self-service, collaboration, and data-driven improvements while prioritizing security and privacy.","pricing":{},"features":[{"name":"AI-assisted support","value":"Accelerate Workflows","valueDescription":"Enhance agent efficiency and response times through automated support and AI-driven interactions."},{"name":"Omnichannel engagement","value":"Centralize Customer Interactions","valueDescription":"Manage all customer communications in one place for seamless support experiences."},{"name":"Cross-channel continuity","value":"Ensure Seamless Communication","valueDescription":"This feature guarantees that customer inquiries are followed up smoothly across all channels, enhancing user trust and satisfaction."},{"name":"Embedding and customization","value":"Embed Easily","valueDescription":"Integrate the chat widget into your website effortlessly, preserving brand identity with customizable visuals to match your site’s design."},{"name":"Self-Service Knowledge Base","value":"Empower Customer Self-Service","valueDescription":"Allow customers to find answers independently, increasing satisfaction and reducing support inquiries."},{"name":"Unified inbox for all channels","value":"Centralize All Messages","valueDescription":"Eliminate the need to switch between platforms for improved efficiency in communication."},{"name":"Data Enrichment","value":"Create Comprehensive Customer Profiles","valueDescription":"Automatically enrich customer profiles with contextual data, allowing for more informed and personalized interactions."},{"name":"Unified Customer View","value":"Streamline Customer Engagement","valueDescription":"Ensure that all customer interactions are informed by a complete view of their history and preferences, improving efficiency in support and sales communications."},{"name":"SLA and performance insights","value":"Enhance Service Reliability","valueDescription":"Track SLAs and performance metrics to optimize team efficiency and provide timely resolutions."},{"name":"Composable journeys","value":"Design Customer Campaigns Effortlessly","valueDescription":"Easily create tailored customer journeys by dragging and dropping elements, allowing teams to quickly build and adapt campaigns."},{"name":"Cross-channel campaigns","value":"Engage Across Multiple Channels","valueDescription":"Utilize various touchpoints such as email, SMS, and chat to ensure consistent communication with customers."},{"name":"AI-Guided Resolutions","value":"Leverage AI Power","valueDescription":"Crisp utilizes artificial intelligence to assist support agents in resolving issues efficiently, thereby increasing customer satisfaction and reducing response times."},{"name":"Incident Monitoring and Alerts","value":"Notify Stakeholders Instantly","valueDescription":"Receive immediate alerts regarding service incidents, ensuring timely awareness and response actions from your team."},{"name":"In-app messaging","value":"Enable Real-Time Communication","valueDescription":"Enhance user engagement with seamless real-time messaging, video, and voice chat capabilities."},{"name":"Developer extensibility","value":"Customize Integration","valueDescription":"Seamlessly integrate Crisp with existing systems for tailored functionalities."},{"name":"Unified data and collaboration","value":"Enhance Team Collaboration","valueDescription":"Empower teams with shared insights and streamlined processes for efficient support."},{"name":"Multilingual live chat","value":"Support Global Customers","valueDescription":"Engage with users in their preferred language, enhancing accessibility and broadening your reach in international markets."},{"name":"Proactive engagement","value":"Initiate Customer Support","valueDescription":"Offer assistance before customers ask for it, guiding them through your site and improving satisfaction."},{"name":"Knowledge Base Management","value":"Streamline Content Creation","valueDescription":"Easily create and maintain articles that help users find answers without needing direct support."},{"name":"Knowledge Integration","value":"Enhance Workflows with Knowledge","valueDescription":"Integrate knowledge seamlessly into customer support processes to improve response times and service quality."},{"name":"Customer Segmentation","value":"Enhance Targeting Accuracy","valueDescription":"Utilize advanced segmentation capabilities to ensure that each interaction with customers is relevant, improving engagement and satisfaction."},{"name":"Custom dashboards","value":"Tailor Dashboard Views","valueDescription":"Create unique views for your support team's needs, enabling quick access to the most relevant metrics."},{"name":"Growth-oriented analytics","value":"Transform Data into Growth","valueDescription":"Utilize comprehensive analytics to identify opportunities for enhancing service efficiency and customer engagement."},{"name":"Omnichannel analytics","value":"Unify Performance Metrics","valueDescription":"Analyze data from platforms like WhatsApp, Messenger, and more to form a comprehensive view of customer support."},{"name":"Templates and collaboration","value":"Enhance Team Collaboration","valueDescription":"Promote better teamwork with shared templates designed for collaborative input and refinement."},{"name":"WYSIWYG email builder","value":"Create Stunning Emails Easily","valueDescription":"Utilize the WYSIWYG editor to craft visually appealing emails, ensuring effective communication without technical barriers."},{"name":"Cross-Channel Ticketing","value":"Manage All Requests Seamlessly","valueDescription":"Handle customer inquiries from various communication channels, ensuring no request goes unanswered, which significantly improves user experience."},{"name":"Workflow Automation","value":"Enhance Operational Efficiency","valueDescription":"Create custom workflows to automate repetitive tasks, reducing the workload on support teams and enhancing productivity."},{"name":"Public Status Page","value":"Communicate Transparently","valueDescription":"Utilize a public-facing status page to keep customers informed about service availability, creating trust and reducing inbound inquiries during outages."},{"name":"Proactive Communication","value":"Prevent Support Overload","valueDescription":"By keeping all parties informed, reduce the number of repetitive inquiries received during incidents, enabling the support team to focus on resolution."},{"name":"Data synchronization","value":"Synchronize Data Effortlessly","valueDescription":"Automate the synchronization of customer data in real-time for a personalized support experience."},{"name":"Customizable user experience","value":"Personalize Messaging Experiences","valueDescription":"Create tailored customer communications by customizing messaging workflows to fit user preferences."},{"name":"No-code AI agent builder","value":"Build AI Agents Easily","valueDescription":"Create custom AI workflows swiftly and intuitively to improve support automation."},{"name":"AI-driven ticketing","value":"Resolve Issues Faster","valueDescription":"Reduce workload and automate repetitive tasks to enhance customer service efficiency."},{"name":"Rich conversation capabilities","value":"Engage Creatively","valueDescription":"Facilitate dynamic conversations by allowing sharing of various media types, which enriches user interactions and support experiences."},{"name":"Multilingual Knowledge Base","value":"Cater to Global Customers","valueDescription":"Create a multilingual repository that makes support accessible to diverse user bases."},{"name":"Contextual collaboration","value":"Share Insights Instantly","valueDescription":"Enhances team communication by allowing agents to access relevant information about customer interactions directly in the inbox."},{"name":"Event and Insight Push","value":"Facilitate Contextual Communication","valueDescription":"Enable real-time insights and historical context to be delivered to support agents, enhancing the relevance of customer conversations."},{"name":"Export and API access","value":"Seamlessly Share Insights","valueDescription":"Effortlessly share key data and performance insights with stakeholders using various export formats and API connections."},{"name":"Real-time analytics","value":"Track Campaign Effectiveness Instantly","valueDescription":"Gain insights into how campaigns are performing as they run, allowing for timely adjustments and improved results."},{"name":"AI-driven personalization","value":"Customize Messages Automatically","valueDescription":"Enhance customer engagement by sending personalized content using AI algorithms that analyze user behavior."},{"name":"Embeddable Integrations","value":"Enable Custom Workflows","valueDescription":"Easily embed Crisp into existing technologies and workflows, allowing for efficient data handling and conversation management across platforms."},{"name":"Customer Insights","value":"Drive Better Decision-Making","valueDescription":"Utilize analytics to gather insights from interactions, leading to improved service strategies and better customer relationships."},{"name":"Private Status Tracking","value":"Track Internal Operations","valueDescription":"Maintain oversight on service performance and internal response strategies through dedicated monitoring tools designed for operational efficiency."},{"name":"Mobile and web SDKs","value":"Develop Across Multiple Platforms","valueDescription":"Utilize SDKs for diverse platforms to deliver consistent user experiences and improve development efficiency."},{"name":"Integration flexibility","value":"Integrate Seamlessly","valueDescription":"Ensure your applications work in harmony with existing systems for a unified support approach."},{"name":"Asynchronous Communication Strategy","value":"Facilitate Autonomous Problem Solving","valueDescription":"Help customers solve issues independently, allowing support teams to focus on complex inquiries."},{"name":"Private notes and reminders","value":"Set Smart Reminders","valueDescription":"Ensure important follow-ups and responses are never missed, improving overall customer service quality."},{"name":"Analytics","value":"Monitor Performance Metrics","valueDescription":"Utilize analytics tools to track the efficiency and effectiveness of customer support efforts, identifying areas for improvement."},{"name":"Multilingual Support","value":"Reach Global Customers","valueDescription":"Support customers in their preferred languages, improving engagement and satisfaction among diverse user bases."},{"name":"Customization Options","value":"Tailor Status Experience","valueDescription":"Embed your brand aesthetics and personal touch into the status page, enhancing customer experience and loyalty."},{"name":"Pre-built components","value":"Accelerate Development","valueDescription":"Leverage pre-built components for quicker deployment and streamlined application enhancements."},{"name":"Templates and automation","value":"Accelerate Response Times","valueDescription":"Reduce repetitive tasks and speed up customer interactions with predefined templates and automated workflows."},{"name":"Knowledge Base","value":"Empower Users with Self-Service","valueDescription":"Create a knowledge base that allows customers to find answers independently, reducing support workload and enhancing customer satisfaction."},{"name":"Advanced filtering options","value":"Navigate with Ease","valueDescription":"Avoid clutter in your inbox, ensuring important messages are always accessible."},{"name":"Multilingual support","value":"Communicate Effectively Anywhere","valueDescription":"Break down language barriers to assist customers globally, enhancing engagement and satisfaction."}]}],"audiences":[],"segments":[{"name":"Omnichannel customer engagement","description":"Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.","size":10.5,"cagr":15.8,"color":1,"productNames":["Crisp Platform"],"methodology":"Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.","citations":[{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."}]},{"name":"Conversational AI and knowledge management","description":"AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.","size":29.35,"cagr":19,"color":2,"productNames":["Crisp Platform"],"methodology":"Estimated combined 2025 market size equals conversational AI (Fortune Business Insights: USD 14.79B in 2025, CAGR ~21%) plus knowledge-management software (MarketResearchFuture: USD 14.56B in 2025, CAGR ~16.92%), totaling ~USD 29.35B. Growth potential taken as a weighted-average CAGR (~19%), reflecting strong expansion in conversational AI and AI-augmented knowledge management across sources.","citations":[{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR of 21.00% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"The Knowledge Management Software Market reached an estimated USD 14.56 billion in 2025; CAGR (2026-2035) 16.92%."},{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"Conversational AI market from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."}]},{"name":"Customer service analytics and workflow automation","description":"Monitoring, reporting, and optimization of support operations including SLA tracking, real-time and growth analytics, workflow automation, ticket routing, and performance dashboards.","size":28,"cagr":12,"color":3,"productNames":["Crisp Platform"],"methodology":"Estimated by reconciling specialist AI-for-customer-service figures (~USD 12B in 2024) with workflow-automation market sizes (USD 20–25B) and the broader customer-service software market (USD 51.3B in 2025). AI-driven analytics and workflow automation represent a subset of the larger customer service software market but grow faster than legacy modules; weighting those sources and adjusting for overlap yields an approximate current market of USD 28B and a mid-range CAGR (~12%), between workflow automation (≈10–11%) and high-growth AI-for-customer-service forecasts (~25%).","citations":[{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during 2024–2030."},{"url":"https://www.kbvresearch.com/workflow-automation-market/","text":"2023 20.32 Billion 2031 42.29 Billion CAGR 9.8%."},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"The global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR of 11.20% during the forecast period."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market is estimated to be valued at USD 51.3 billion in 2025 and projected to reach USD 96.6 billion by 2035, CAGR 6.5%."}]},{"name":"In-app messaging and developer extensibility","description":"Embeddable chat and in-app messaging delivered via web and mobile SDKs, plus APIs, pre-built components, and integrations to customize and extend engagement inside products.","size":3,"cagr":15,"color":4,"productNames":["Crisp Platform"],"methodology":"Estimate derived by using published application development software market sizes (range ~USD 138B–308B in 2025) as the addressable parent market. In‑app messaging and developer‑extensibility (SDKs, APIs, prebuilt components, integrations) represent a small niche of that market—primarily communication SDKs, engagement tooling, and developer platform add‑ons—so I assume ~1–2% of the application development software market (~1.5% baseline) → ~USD 3B (2025). Growth potential (CAGR ~15%) reflects strong adoption of in‑app engagement, mobile app growth, and API/SDK monetization trends: faster than mature enterprise software but likely below the highest‑growth segments (low‑code/no‑code platforms and broad application development platforms reported at ~20%+ CAGR). Sources used for sizing and growth context are cited below.","citations":[{"url":"https://www.fortunebusinessinsights.com/application-development-software-market-109965","text":"The global application development software market size was valued at USD 138.41 billion in 2025."},{"url":"https://www.precedenceresearch.com/application-development-software-market","text":"The global application development software market size is calculated at USD 307.98 billion in 2025."},{"url":"https://www.snsinsider.com/reports/application-development-software-market-8800","text":"The Application Development Software Market was valued at USD 256.34 billion in 2025."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://crisp.chat","text":"Crisp IM SAS"},{"url":"https://crisp.chat/en/","text":"Crisp Platform"},{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR of 21.00% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"The Knowledge Management Software Market reached an estimated USD 14.56 billion in 2025; CAGR (2026-2035) 16.92%."},{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"Conversational AI market from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."},{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during 2024–2030."},{"url":"https://www.kbvresearch.com/workflow-automation-market/","text":"2023 20.32 Billion 2031 42.29 Billion CAGR 9.8%."},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"The global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR of 11.20% during the forecast period."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market is estimated to be valued at USD 51.3 billion in 2025 and projected to reach USD 96.6 billion by 2035, CAGR 6.5%."},{"url":"https://www.fortunebusinessinsights.com/application-development-software-market-109965","text":"The global application development software market size was valued at USD 138.41 billion in 2025."},{"url":"https://www.precedenceresearch.com/application-development-software-market","text":"The global application development software market size is calculated at USD 307.98 billion in 2025."},{"url":"https://www.snsinsider.com/reports/application-development-software-market-8800","text":"The Application Development Software Market was valued at USD 256.34 billion in 2025."}]}