# Creatio
*Also known as Creatio*

- Website: https://www.creatio.com
- Agent profile: https://nowen.ai/agents/creatio-com
- Industry: CRM

> AI-powered CRM and workflow platform enabling scalable, end-to-end customer engagement across marketing, sales, and service.

Creatio is a global technology company offering an AI-powered CRM and workflow platform designed to help organizations automate and scale how they engage customers. The platform blends customer relationship management, process automation, and AI-assisted decisioning with no-code and low-code tooling, enabling rapid workflow design and orchestration across marketing, sales, and service teams. It is built to support enterprises seeking scalable automation, collaboration between people and AI agents, and a unified, data-driven approach to customer engagement across channels. Creatio emphasizes governance, security, and extensibility, empowering organizations to tailor workflows, enforce consistency, and evolve their operations as needs change.

**Mission:** To empower organizations to automate and scale business processes by delivering an AI-powered CRM and workflow platform that unifies people, processes, and data across the customer lifecycle.

## Products & Services

### [AI CRM and Workflow Platform](https://www.creatio.com/)
*Platform*
Transform customer engagement with AI-driven workflows across marketing, sales, and service.

- **AI-native automation** — Enhance Workflow Automation
- **Enterprise-grade scale and governance** — Ensure Compliance and Security
- **Sales cycle management** — Manage Entire Sales Cycle
- **Service excellence** — Delight Customers
- **Enterprise agent lifecycle management** — Oversee AI Agent Lifecycle
- **Personal agent empowerment** — Facilitates Custom AI Agents
- **No-code visual designers** — Design Without Coding
- **Advanced no-code designers** — Streamline Development Process
- **AI-native engine** — Accelerate Development Speed
- **AI-powered automation** — Implement AI-Driven Automation
- **Open and composable** — Customize Integration Flexibility
- **AI-assisted forecasting** — Predict Sales Outcomes
- **Lead-to-revenue acceleration** — Automates Campaigns
- **Unlimited applications** — Facilitate Endless Application Development
- **Unlimited custom agents** — Empower Custom Automation
- **Integration with marketing automation** — Synchronize Sales and Marketing
- **Advanced analytics** — Enhances Insights
- **Unlimited custom objects and API calls** — Expand Data Management Capabilities
- **Unlimited users** — Accommodate Any Number of Users
- **Unlimited workflows** — Effortlessly Manage Workflows
- **Lead scoring** — Prioritizes Leads

## Market Segments

- **Sales force automation** (market size $13.1B, CAGR 9%): Capabilities to automate lead management, pipeline progression, forecasting, and sales process automation to improve sales productivity.
- **Marketing automation** (market size $8.2B, CAGR 11.5%): Capabilities for campaign orchestration, predictive segmentation, multichannel engagement and analytics to drive demand generation and measure marketing effectiveness.
- **Customer service management** (market size $10.9B, CAGR 19.1%): Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.
- **Workflow and process automation** (market size $26.0B, CAGR 10.5%): No-code/low-code orchestration and task automation to automate cross-application business processes, reduce manual work, and accelerate operational workflows.
- **Agent lifecycle management** (market size $1.5B, CAGR 35%): Platform and developer capabilities to design, version, test, and deploy AI agents, including git-native workflows, reusable agent templates, and rapid deployment pipelines.