{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/creatio-com","markdownUrl":"https://nowen.ai/agents/creatio-com.md","jsonUrl":"https://nowen.ai/agents/creatio-com.json","name":"Creatio","website":"https://www.creatio.com","industry":"CRM","marketCategories":{"primary":{"name":"CRM Software","url":"https://nowen.ai/category/crm-software"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T18:19:40.346Z","summary":"AI-powered CRM and workflow platform enabling scalable, end-to-end customer engagement across marketing, sales, and service.","description":"Creatio is a global technology company offering an AI-powered CRM and workflow platform designed to help organizations automate and scale how they engage customers. The platform blends customer relationship management, process automation, and AI-assisted decisioning with no-code and low-code tooling, enabling rapid workflow design and orchestration across marketing, sales, and service teams. It is built to support enterprises seeking scalable automation, collaboration between people and AI agents, and a unified, data-driven approach to customer engagement across channels. Creatio emphasizes governance, security, and extensibility, empowering organizations to tailor workflows, enforce consistency, and evolve their operations as needs change.","mission":"To empower organizations to automate and scale business processes by delivering an AI-powered CRM and workflow platform that unifies people, processes, and data across the customer lifecycle.","directory":{"industryName":"CRM","agentCount":40,"indexable":true,"hubUrl":"https://nowen.ai/industry/crm"},"categoryDirectory":{"name":"CRM Software","agentCount":88,"indexable":true,"url":"https://nowen.ai/category/crm-software"},"aiReaderFamilies":["OpenAI","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/creatio-com","label":"Apply to Creatio's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"AI CRM and Workflow Platform","anchor":"product-ai-crm-and-workflow-platform","type":"Platform","url":"https://www.creatio.com/","summary":"Transform customer engagement with AI-driven workflows across marketing, sales, and service.","description":"Creatio's AI CRM and Workflow Platform enables organizations to run customer engagement workflows with AI agents across marketing, sales, and service. It blends CRM, process automation, and AI-assisted decisioning in a unified no-code/low-code environment, supporting governance, security, and extensibility at scale.","pricing":{},"features":[{"name":"AI-native automation","value":"Enhance Workflow Automation","valueDescription":"Benefit from automated customer relationship management workflows powered by advanced AI technology, improving operational efficiency."},{"name":"Enterprise-grade scale and governance","value":"Ensure Compliance and Security","valueDescription":"Implement governance protocols and security measures that comply with enterprise standards while scaling operations."},{"name":"Sales cycle management","value":"Manage Entire Sales Cycle","valueDescription":"Streamline your sales efforts by managing every aspect of the sales cycle, from lead generation to deal closure, ensuring no opportunity is missed."},{"name":"Service excellence","value":"Delight Customers","valueDescription":"Provide exceptional support by managing cases effectively and engaging customers through multiple channels, ensuring a seamless experience."},{"name":"Enterprise agent lifecycle management","value":"Oversee AI Agent Lifecycle","valueDescription":"AI Studio provides comprehensive tools to oversee the entire lifecycle of AI agents, ensuring they are effectively created, deployed, and monitored for optimal performance."},{"name":"Personal agent empowerment","value":"Facilitates Custom AI Agents","valueDescription":"Empower users to customize and create their own AI agents, significantly enhancing their productivity and task management capabilities."},{"name":"No-code visual designers","value":"Design Without Coding","valueDescription":"Enable users to create and modify workflows visually, removing the need for traditional coding skills."},{"name":"Advanced no-code designers","value":"Streamline Development Process","valueDescription":"Utilize no-code visual designers for rapid configuration, enabling non-technical users to build workflows efficiently."},{"name":"AI-native engine","value":"Accelerate Development Speed","valueDescription":"Develop applications faster using the AI-native engine that provides coding agents and modern capabilities."},{"name":"AI-powered automation","value":"Implement AI-Driven Automation","valueDescription":"AI Studio allows users to harness AI capabilities for automating business processes, enhancing operational efficiency and reducing manual workload."},{"name":"Open and composable","value":"Customize Integration Flexibility","valueDescription":"Easily integrate various components and languages across the platform, allowing for tailored solutions."},{"name":"AI-assisted forecasting","value":"Predict Sales Outcomes","valueDescription":"Leverage advanced AI algorithms to enhance your sales forecasting accuracy, enabling better planning and decision-making."},{"name":"Lead-to-revenue acceleration","value":"Automates Campaigns","valueDescription":"Streamline and automate marketing campaigns to drive conversions and revenue efficiently."},{"name":"Unlimited applications","value":"Facilitate Endless Application Development","valueDescription":"Create and deploy an unlimited number of applications without constraints, supporting broader business needs."},{"name":"Unlimited custom agents","value":"Empower Custom Automation","valueDescription":"Design and implement an unlimited array of custom automation agents to match specific operational requirements."},{"name":"Integration with marketing automation","value":"Synchronize Sales and Marketing","valueDescription":"Bridge the gap between sales and marketing teams, ensuring aligned strategies and improved lead nurturing."},{"name":"Advanced analytics","value":"Enhances Insights","valueDescription":"Leverage data-driven insights to refine marketing strategies and optimize customer engagement."},{"name":"Unlimited custom objects and API calls","value":"Expand Data Management Capabilities","valueDescription":"Integrate and manage custom objects and make API calls without limitations, enhancing data flexibility."},{"name":"Unlimited users","value":"Accommodate Any Number of Users","valueDescription":"Easily scale user access to accommodate growing teams without restriction."},{"name":"Unlimited workflows","value":"Effortlessly Manage Workflows","valueDescription":"Design and manage an infinite number of workflows, ensuring seamless orchestration and collaboration across teams."},{"name":"Lead scoring","value":"Prioritizes Leads","valueDescription":"Focus on high-potential leads to maximize conversion efforts and improve sales efficiency."}],"marketCategories":[{"name":"CRM Software","url":"https://nowen.ai/category/crm-software"}]}],"audiences":[],"segments":[{"name":"Sales force automation","description":"Capabilities to automate lead management, pipeline progression, forecasting, and sales process automation to improve sales productivity.","size":13.08,"cagr":9,"color":1,"productNames":["AI CRM and Workflow Platform"],"methodology":"Estimates prioritize recent SFA-specific market forecasts in the search results. A MarketResearchFuture-linked source projects the SFA market at USD 13.08B in 2025 with a 9.0% CAGR to 2035; Persistence Market Research (cited by Apollo) gives a similar mid‑2020s base (US$12.5B in 2026) and ~8.9% CAGR to 2033. Other reports show higher growth (HTF ~12.5% CAGR; ReliableMarketInsights cited at 14.6%), so I selected 13.08B and ~9.0% as the central, SFA-focused estimate supported by multiple sources.","citations":[{"url":"https://www.linkedin.com/pulse/future-sales-force-automation-how-ai-smart-tools-pratik-nalawade-2ev6f","text":"The Sales Force Automation industry is projected to grow from 13.08 USD Billion in 2025 to 30.97 USD Billion by 2035, exhibiting a compound annual growth rate (CAGR) of 9.0%."},{"url":"https://www.apollo.io/insights/crm-sales-force-automation","text":"Persistence Market Research: sales force automation market is projected to rise from US$12.5 billion in 2026 to US$22.7 billion by 2033, growing at a CAGR of 8.9%."},{"url":"https://www.htfmarketinsights.com/report/3280324-sales-automation-software-market","text":"The Sales Automation Software is growing at a CAGR of 12.50%; valued at 5 billion, expected to reach 10 billion by 2030."},{"url":"https://www.linkedin.com/pulse/sales-automation-tools-market-metrics-like-size-growth-share-ptqne","text":"Sales Automation Tools Market is expected to grow at a CAGR of 14.6% from 2026 to 2033."}]},{"name":"Marketing automation","description":"Capabilities for campaign orchestration, predictive segmentation, multichannel engagement and analytics to drive demand generation and measure marketing effectiveness.","size":8.2,"cagr":11.5,"color":2,"productNames":["AI CRM and Workflow Platform"],"methodology":"Search results show divergent estimates depending on scope. Reports specifically for “marketing automation software” cluster between about $5.6B–$8.2B (2024–2026) with CAGRs ~9–13%, while a broader \"marketing automation\" market estimate is much larger (~$47B in 2025). For the provided segment (campaign orchestration, predictive segmentation, multichannel engagement and analytics—i.e., marketing automation software) I selected a 2026 market-size estimate of ~$8.2B (aligns with software-focused reports) and a growth potential of ~11.5% CAGR (midpoint of reported 8–13% ranges, consistent with MarketsandMarkets and Mordor Intelligence growth projections).","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/marketing-automation-software-market-155627928.html","text":"Marketing Automation market projected from USD 47.02 billion in 2025 to USD 81.01 billion by 2030, at a CAGR of 11.5%."},{"url":"https://www.mordorintelligence.com/industry-reports/global-marketing-automation-software-market-industry","text":"Market size (2026) USD 8.16 Billion; Growth Rate (2026 - 2031) 12.92% CAGR."},{"url":"https://www.marketresearchfuture.com/reports/marketing-automation-software-market-4927","text":"2024 Market Size $5.63 Billion; 2025 Market Size $6.19 Billion; CAGR (2025 - 2035) 9.96%."},{"url":"https://www.thebusinessresearchcompany.com/report/marketing-automation-global-market-report","text":"Market size $7.39 billion in 2025; expected to grow to $11.06 billion in 2030 at a CAGR of 8.2%."}]},{"name":"Customer service management","description":"Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.","size":10.95,"cagr":19.1,"color":3,"productNames":["AI CRM and Workflow Platform"],"methodology":"Primary estimate uses the Customer Service Software market sizing from The Business Research Company (explicit $10.95B in 2025 and 19.1% CAGR to 2030). Related market studies for adjacent segments (CEM, customer success) show consistent double-digit CAGRs (≈14–22%), supporting a high-growth outlook for customer service management software focused on omnichannel support, ticketing, workflows, and analytics.","citations":[{"url":"https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report","text":"Customer Service Software market size has reached to $10.95 billion in 2025; expected to grow to $26.3 billion in 2030 at a CAGR of 19.1%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"Global customer experience management market size was valued at USD 22.35 billion in 2025; CAGR of 15.80% (2026–2034)."},{"url":"https://www.marketdataforecast.com/market-reports/customer-experience-management-market","text":"Global customer experience management market was valued at USD 11.26 billion in 2024 and expected to grow at a CAGR of 14.7% (2025–2033)."},{"url":"https://www.coherentmarketinsights.com/market-insight/customer-success-management-market-5237","text":"Customer Success Management Market is estimated at USD 2.99 billion in 2026 and is expected to reach USD 12.02 billion by 2033, CAGR of 22.0%."}]},{"name":"Workflow and process automation","description":"No-code/low-code orchestration and task automation to automate cross-application business processes, reduce manual work, and accelerate operational workflows.","size":26,"cagr":10.5,"color":4,"productNames":["AI CRM and Workflow Platform"],"methodology":"Estimates based on multiple industry reports in the provided searchResults. Mordor Intelligence reports ~USD 26.01B (2026) and a 9.41% CAGR (2026–2031). Fortune Business Insights reports ~USD 25.10B (2025) and an 11.20% CAGR (2026–2034). KBV Research shows 2023: USD 20.32B, 2031: USD 42.29B (CAGR ~9.8%). MarketResearchFuture (Digital Process Automation) cites USD 16.52B (2025) with a 12.3% CAGR. I selected a 2025/2026-sized market estimate of ~USD 26B (aligns with leading workflow automation figures) and a mid-range CAGR of 10.5%, reflecting consensus across 9–12% forecasts.","citations":[{"url":"https://www.mordorintelligence.com/industry-reports/workflow-automation-market","text":"Market Size (2026) USD 26.01 Billion; Growth Rate (2026 - 2031) 9.41% CAGR"},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"Global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR of 11.20% (2026–2034)"},{"url":"https://www.kbvresearch.com/workflow-automation-market/","text":"2023: 20.32 Billion; 2031: 42.29 Billion; CAGR 9.8%"},{"url":"https://www.marketresearchfuture.com/reports/digital-process-automation-market-6651","text":"Digital Process Automation Market reached USD 16.52 Billion in 2025; projected CAGR 12.30% (2026–2035)"}]},{"name":"Agent lifecycle management","description":"Platform and developer capabilities to design, version, test, and deploy AI agents, including git-native workflows, reusable agent templates, and rapid deployment pipelines.","size":1.5,"cagr":35,"color":5,"productNames":["AI CRM and Workflow Platform"],"methodology":"Estimated agent lifecycle management (ALM for AI agents) as a niche platform segment at the intersection of the broader AI agents market and traditional application lifecycle management. MarketsandMarkets projects the AI agents market at USD 7.84B (2025) with a 46.3% CAGR to 2030, while Fortune Business Insights values traditional application lifecycle management at USD 4.77B (2025) with ~10.9% CAGR. Given agent lifecycle tooling is a smaller but rapidly growing subset (tooling, governance, CI/CD, observability for agents), I estimate a 2025/26 market size around USD 1.5B and strong growth potential (CAGR ~35%), reflecting faster adoption than legacy ALM but somewhat below the full AI agents CAGR.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html","text":"The AI Agents market is projected to grow from USD 7.84 billion in 2025 to USD 52.62 billion by 2030, registering a CAGR of 46.3%."},{"url":"https://www.fortunebusinessinsights.com/application-lifecycle-management-market-116759","text":"The global application lifecycle management market size was valued at USD 4.77 billion in 2025... CAGR of 10.87% during the forecast period."},{"url":"https://www.ibm.com/think/topics/agent-lifecycle-management","text":"Surveyed CIOs and CTOs expect a 38% increase in AI agents deployed by 2027."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.creatio.com","text":"Creatio"},{"url":"https://www.creatio.com/","text":"AI CRM and Workflow Platform"},{"url":"https://www.linkedin.com/pulse/future-sales-force-automation-how-ai-smart-tools-pratik-nalawade-2ev6f","text":"The Sales Force Automation industry is projected to grow from 13.08 USD Billion in 2025 to 30.97 USD Billion by 2035, exhibiting a compound annual growth rate (CAGR) of 9.0%."},{"url":"https://www.apollo.io/insights/crm-sales-force-automation","text":"Persistence Market Research: sales force automation market is projected to rise from US$12.5 billion in 2026 to US$22.7 billion by 2033, growing at a CAGR of 8.9%."},{"url":"https://www.htfmarketinsights.com/report/3280324-sales-automation-software-market","text":"The Sales Automation Software is growing at a CAGR of 12.50%; valued at 5 billion, expected to reach 10 billion by 2030."},{"url":"https://www.linkedin.com/pulse/sales-automation-tools-market-metrics-like-size-growth-share-ptqne","text":"Sales Automation Tools Market is expected to grow at a CAGR of 14.6% from 2026 to 2033."},{"url":"https://www.marketsandmarkets.com/Market-Reports/marketing-automation-software-market-155627928.html","text":"Marketing Automation market projected from USD 47.02 billion in 2025 to USD 81.01 billion by 2030, at a CAGR of 11.5%."},{"url":"https://www.mordorintelligence.com/industry-reports/global-marketing-automation-software-market-industry","text":"Market size (2026) USD 8.16 Billion; Growth Rate (2026 - 2031) 12.92% CAGR."},{"url":"https://www.marketresearchfuture.com/reports/marketing-automation-software-market-4927","text":"2024 Market Size $5.63 Billion; 2025 Market Size $6.19 Billion; CAGR (2025 - 2035) 9.96%."},{"url":"https://www.thebusinessresearchcompany.com/report/marketing-automation-global-market-report","text":"Market size $7.39 billion in 2025; expected to grow to $11.06 billion in 2030 at a CAGR of 8.2%."},{"url":"https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report","text":"Customer Service Software market size has reached to $10.95 billion in 2025; expected to grow to $26.3 billion in 2030 at a CAGR of 19.1%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"Global customer experience management market size was valued at USD 22.35 billion in 2025; CAGR of 15.80% (2026–2034)."},{"url":"https://www.marketdataforecast.com/market-reports/customer-experience-management-market","text":"Global customer experience management market was valued at USD 11.26 billion in 2024 and expected to grow at a CAGR of 14.7% (2025–2033)."},{"url":"https://www.coherentmarketinsights.com/market-insight/customer-success-management-market-5237","text":"Customer Success Management Market is estimated at USD 2.99 billion in 2026 and is expected to reach USD 12.02 billion by 2033, CAGR of 22.0%."},{"url":"https://www.mordorintelligence.com/industry-reports/workflow-automation-market","text":"Market Size (2026) USD 26.01 Billion; Growth Rate (2026 - 2031) 9.41% CAGR"},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"Global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR of 11.20% (2026–2034)"},{"url":"https://www.kbvresearch.com/workflow-automation-market/","text":"2023: 20.32 Billion; 2031: 42.29 Billion; CAGR 9.8%"},{"url":"https://www.marketresearchfuture.com/reports/digital-process-automation-market-6651","text":"Digital Process Automation Market reached USD 16.52 Billion in 2025; projected CAGR 12.30% (2026–2035)"},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html","text":"The AI Agents market is projected to grow from USD 7.84 billion in 2025 to USD 52.62 billion by 2030, registering a CAGR of 46.3%."},{"url":"https://www.fortunebusinessinsights.com/application-lifecycle-management-market-116759","text":"The global application lifecycle management market size was valued at USD 4.77 billion in 2025... CAGR of 10.87% during the forecast period."},{"url":"https://www.ibm.com/think/topics/agent-lifecycle-management","text":"Surveyed CIOs and CTOs expect a 38% increase in AI agents deployed by 2027."}]}