{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/craftflow-com","markdownUrl":"https://nowen.ai/agents/craftflow-com.md","jsonUrl":"https://nowen.ai/agents/craftflow-com.json","name":"Craft Technologies, Inc.","nickname":"Craft","website":"https://www.craftflow.com","location":"New York, NY, United States","address":{"city":"New York","state":"NY","country":"United States"},"industry":"Home Services","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:13:03.999Z","summary":"AI-driven software company enabling home services providers to win more work and run operations more efficiently.","description":"Craft Technologies, Inc. is an AI software company focused on home services. Craft builds AI-powered tools that help home services providers improve sales performance, customer interactions, and operational efficiency. The platform aims to unify fragmented tech stacks into a single, scalable system, delivering real-time coaching, data-driven insights, and workflow automation across in-home sales, call centers, and field operations. The company serves HVAC, roofing, home remodeling, plumbing, electrical, and related trades, targeting field sales teams, contact centers, and leadership within growing enterprises and regional providers. Grounded in practical, real-world applications, Craft emphasizes durable partnerships, long-term value, and a collaborative, in-person culture. The business is positioned as profitable and fast-growing, pursuing a generational path rather than a quick exit, with leadership from veterans of technology and finance.","mission":"To empower home services professionals with practical AI tools that improve sales performance, customer interactions, and long-term growth through durable partnerships.","directory":{"industryName":"Home Services","agentCount":94,"indexable":true,"hubUrl":"https://nowen.ai/industry/home-services"},"aiReaderFamilies":["Anthropic","Amazon"],"products":[{"name":"In-Home Sales","type":"Product","url":"https://www.craftflow.com/in-home-sales","summary":"Craft’s In-Home Sales enhances conversion rates through real-time AI coaching during home visits.","description":"In-Home Sales is Craft's real-time AI-assisted in-home sales product. It provides real-time coaching during customer appointments, enabling reps to upsell and convert opportunities on the spot. The system supports coaching at scale without physical ride-alongs, contributing to improved revenue per opportunity and a more efficient in-home sales process.","pricing":{},"features":[{"name":"Coaching at Scale Without Ride-Alongs","value":"Maximizes Coaching Efficiency","valueDescription":"AI-driven insights allow coaching across multiple interactions simultaneously, optimizing training without the logistical burden of in-person supervision."},{"name":"Real-Time Coaching During Appointments","value":"Enhances Sales Effectiveness","valueDescription":"AI interactions provide crucial feedback instantly, allowing reps to adjust their presentations and approach immediately, boosting conversion rates."},{"name":"In-Appointment Upsell","value":"Increases Sales Opportunities","valueDescription":"Real-time suggestions during customer interactions empower reps to identify additional sales opportunities and enhance ticket sizes on the spot."},{"name":"Hands-Free AI Ridealongs","value":"Assists Without Disruption","valueDescription":"Enables seamless coaching through voice interactions, allowing reps to focus on customers while receiving necessary prompts and suggestions."},{"name":"Revenue Per Opportunity Improvement","value":"Boosts Revenue Metrics","valueDescription":"Empirical evidence from deployments shows marked increases in average sales by leveraging AI insights during customer engagements."},{"name":"Real-Time Data Insights","value":"Informs Agent Decision-Making","valueDescription":"Real-time data allows agents to make informed decisions, improving conversation outcomes."},{"name":"Contextual Follow-Up","value":"Improves Follow-Up Success","valueDescription":"Dynamic follow-ups tailored to specific objections and conversations increase the likelihood of closing previously unsold estimates."}]},{"name":"Call Centers","type":"Product","url":"https://www.craftflow.com/call-center-ai","summary":"Empowers call centers with AI-driven real-time coaching to enhance customer interactions and boost booking rates.","description":"Call Centers is Craft's AI-powered in-call coaching product for CSR teams. It provides real-time coaching during customer interactions to improve booking rates, with automated features such as revenue recovery alerts, call reclassification, and speed-to-lead optimization.","pricing":{},"features":[{"name":"Revenue Recovery Alerts","value":"Recovers Lost Revenue","valueDescription":"Real-time notifications enable quick actions on missed leads, significantly enhancing revenue recovery efforts."},{"name":"AI-powered CSR Coaching","value":"Enhances Agent Performance","valueDescription":"Delivers real-time coaching, helping agents handle calls effectively, leading to significant increases in booking rates."},{"name":"Speed to Lead Optimization","value":"Accelerates Lead Engagement","valueDescription":"Improved response times increase the chances of converting leads into appointments, maximizing revenue opportunities."},{"name":"Automated Call Reclassification","value":"Improves Call Management","valueDescription":"Ensures that calls are correctly categorized for optimal handling, preventing lost opportunities."},{"name":"Quality Assurance Automation","value":"Ensures Compliance","valueDescription":"Real-time monitoring and scoring of calls help maintain compliance standards effortlessly."}]},{"name":"AI Agents","type":"Platform","url":"https://www.craftflow.com/agents","summary":"Maximize revenue recovery with AI Agents providing 24/7 support and real-time insights.","description":"AI Agents are Craft's AI-powered agents that work alongside your team at every customer touchpoint, providing real-time coaching and facilitating interactions. They identify missed opportunities and nurture leads efficiently, ensuring no revenue is left on the table.","pricing":{},"features":[{"name":"24/7 Monitoring","value":"Monitor Everything","valueDescription":"Gain complete visibility into every customer interaction, ensuring no deal slips through the cracks."},{"name":"Real-Time Coaching During Conversations","value":"Coach Reps Live","valueDescription":"Equip your team with instant guidance that improves objection handling and sales strategies during customer visits."},{"name":"Automated Follow-Up","value":"Recover Lost Revenue","valueDescription":"AI Agents follow up on unsold estimates and missed opportunities, maximizing conversion chances."},{"name":"Context-Aware Follow-Up","value":"Personalize Follow-Ups","valueDescription":"Improve customer engagement by addressing their specific needs and prior interactions."},{"name":"Conversation Intelligence","value":"Gain Key Insights","valueDescription":"Transform conversations into actionable insights that enhance sales performance through data-driven analysis."}]},{"name":"The Home Service Dossier","type":"Platform","url":"https://www.craftflow.com/dossier","summary":"Empower your home service business with data-driven insights and expert resources.","description":"The Home Service Dossier is Craft's data insights platform for home service businesses, offering dossiers on acquisitions, people, podcasts, and resources to inform strategy and decision making.","pricing":{},"features":[{"name":"Acquisitions Insights","value":"Understand Market Movements","valueDescription":"Gain insights into the latest acquisitions and strategic movements in the home services industry, helping inform your business strategy."},{"name":"Person Dossiers","value":"Connect with Industry Leaders","valueDescription":"Access detailed profiles of influential figures in the home services sector to foster networking and collaboration opportunities."},{"name":"Podcast Dossiers","value":"Explore Industry Discussions","valueDescription":"Stay updated with trending topics and expert advice from various home service podcasts, enhancing your industry knowledge."},{"name":"Resource Dossiers","value":"Access Valuable Resources","valueDescription":"Gather articles and resources focused on best practices, insights, and innovations in the home services industry."}]}],"audiences":[],"segments":[{"name":"Sales coaching and enablement","description":"Capabilities that deliver real-time coaching, contextual follow-up, and in-appointment guidance to improve conversion rates and revenue per opportunity for field sales teams.","color":1,"productNames":["In-Home Sales","AI Agents"]},{"name":"Contact center optimization","description":"Capabilities that provide AI-driven in-call coaching, quality assurance automation, call reclassification, and speed-to-lead improvements to increase booking rates and recover missed revenue in contact centers.","color":2,"productNames":["Call Centers","AI Agents"]},{"name":"Field service performance management","description":"Capabilities that unify field operations data, provide hands-free ridealongs and real-time insights, and scale coaching across technicians and reps to improve operational efficiency and upsell outcomes.","color":3,"productNames":["In-Home Sales","AI Agents"]},{"name":"Home services market intelligence","description":"Data and dossier capabilities that aggregate acquisitions, people, podcast, and resource insights to inform M&A, competitive positioning, and strategic planning for home services businesses.","color":4,"productNames":["The Home Service Dossier"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.craftflow.com","text":"Craft Technologies, Inc."},{"url":"https://www.craftflow.com/in-home-sales","text":"In-Home Sales"},{"url":"https://www.craftflow.com/call-center-ai","text":"Call Centers"},{"url":"https://www.craftflow.com/agents","text":"AI Agents"},{"url":"https://www.craftflow.com/dossier","text":"The Home Service Dossier"}]}