{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/convoso-com","markdownUrl":"https://nowen.ai/agents/convoso-com.md","jsonUrl":"https://nowen.ai/agents/convoso-com.json","name":"Convoso","legalName":"Convoso, Inc.","website":"https://convoso.com","location":"Woodland Hills, California, United States","address":{"city":"Woodland Hills","state":"California","country":"United States"},"industry":"Sales Engagement","deliveryModel":"software","marketCategories":{"primary":{"name":"Software Implementation Services","url":"https://nowen.ai/category/software-implementation-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-08T01:20:19.352Z","summary":"Convoso provides technology and support that help sales and lead generation teams improve outbound engagement, operational efficiency, and performance.","description":"Convoso helps sales and lead generation teams and contact centers improve outbound engagement and business performance. It provides technology and services for dialing, campaign and workflow automation, number management, compliance, analytics, integrations, implementation, and ongoing support, helping organizations connect with more prospects, work efficiently, and scale their operations.","mission":"Help outbound sales teams connect with more prospects, operate efficiently, and grow through continuous innovation and a commitment to customer success.","directory":{"industryName":"Sales Engagement","agentCount":11,"indexable":true,"hubUrl":"https://nowen.ai/industry/sales-engagement"},"categoryDirectory":{"name":"Software Implementation Services","agentCount":37,"indexable":true,"url":"https://nowen.ai/category/software-implementation-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/convoso-com","label":"Apply to Convoso's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Convoso Outbound Sales Platform","anchor":"product-convoso-outbound-sales-platform","type":"Platform","url":"https://www.convoso.com/","summary":"Helps sales teams reach more prospects, manage compliant campaigns, improve contact rates, and convert leads with less manual effort.","description":"Convoso is a cloud-based contact center platform for outbound sales and lead generation teams. It combines predictive and other dialing modes with campaign and lead management, intelligent number management, workflow automation, compliance controls, reporting, and integrations. The platform supports voice, SMS, and email engagement, dynamic agent scripting, call routing, live coaching, and Voice AI Agents that can qualify leads, handle calls, schedule appointments, and transfer sales-ready prospects to human agents. Additional capabilities include manual dialing options, state-specific dialing checks, carrier-grade voice services, and Convoso for Salesforce, which connects platform calling and campaign workflows with Salesforce.","pricing":{},"features":[{"name":"Multimode dialing","value":"Match Dialing Modes To Campaign Needs","valueDescription":"Choose dialing approaches for different campaigns, accelerate lead response, and help agents spend more time in live conversations."},{"name":"Campaign and lead management","value":"Organize And Prioritize Leads","valueDescription":"Structure lead lists and campaigns to support targeted outreach and prioritize fresh or higher-priority leads."},{"name":"Intelligent number health and dialing optimization","value":"Select Healthier Numbers For Calls","valueDescription":"Use number health and call context to guide dial-time selection, reduce avoidable attempts from unhealthy numbers, and make dialing capacity more efficient."},{"name":"Manual dialing workflows","value":"Support Controlled, Productive Manual Calling","valueDescription":"Give agents manual dialing options with controls for dialing pace and call initiation, supporting conservative outbound workflows and operational visibility."},{"name":"Campaign workflow automation","value":"Automate Campaign Workflows","valueDescription":"Apply consistent campaign rules and follow-up sequences to reduce manual administration and keep leads moving through outreach."},{"name":"Speed-to-lead","value":"Reach Fresh Leads Faster","valueDescription":"Distribute leads and initiate contact quickly to help teams engage prospects while their interest is fresh."},{"name":"Outbound compliance controls","value":"Apply Guardrails To Outbound Campaigns","valueDescription":"Use dialing restrictions, list checks, lead-level attempt tracking, and state-specific limits to manage outbound processes and support applicable calling requirements."},{"name":"Voice AI lead qualification and call handling","value":"Qualify Leads And Route Ready Prospects","valueDescription":"Automate early-stage conversations and routine call handling, schedule appointments, and transfer qualified prospects to human agents when needed."},{"name":"Responsive AI conversations","value":"Keep AI Conversations Responsive And In Context","valueDescription":"Low-latency responses, interruption handling, and context retention help conversations move forward coherently."},{"name":"Call routing and skills-based assignment","value":"Connect Calls With Suitable Agents","valueDescription":"Direct calls according to configurable agent criteria so prospects can reach an appropriate representative."},{"name":"Salesforce integration and data synchronization","value":"Connect Calling Workflows With Salesforce","valueDescription":"Work with calls and campaign activity inside Salesforce, open relevant records automatically, and keep call outcomes and activity data current."},{"name":"Multichannel campaign engagement","value":"Engage Leads Across Channels","valueDescription":"Coordinate calls, texts, and emails, including automated messages triggered by lead and call activity."},{"name":"Number pool management","value":"Maintain A Viable Number Pool","valueDescription":"Manage number supply as campaign needs and number health change, with visibility into pool performance and activity."},{"name":"Answering machine and voicemail management","value":"Keep Agents Focused On Live Conversations","valueDescription":"Identify answering machines and manage voicemail handling to reduce time spent on non-live calls and support more productive agent time."},{"name":"Multilingual AI conversations","value":"Engage Customers In Their Preferred Language","valueDescription":"Support multilingual conversations, including language switching during a call, to communicate with different audiences."},{"name":"Real-time agent coaching","value":"Coach Agents During Live Conversations","valueDescription":"Provide support while agents are speaking with customers, making coaching available in the moment."},{"name":"Reporting and analytics","value":"Monitor Performance And Refine Campaigns","valueDescription":"Review current and historical results, assess campaign profitability, and identify opportunities to adjust outreach and operations."},{"name":"Carrier-grade voice services","value":"Support Reliable, High-Quality Calling","valueDescription":"Provide distributed agents with carrier-grade voice services designed for reliable call quality at scale."},{"name":"Configurable AI voices","value":"Customize AI Voice And Delivery","valueDescription":"Tailor the agent's voice experience using available voice choices and settings, including emotional tonality and speed."},{"name":"No-code AI agent creation and testing","value":"Build And Test Agents Without Coding","valueDescription":"Configure and test agents with no-code tools and workflow generation, helping teams refine behavior before launch."},{"name":"Dynamic agent scripting","value":"Guide Personalized, Compliant Conversations","valueDescription":"Give agents relevant lead information and in-call guidance, including disclosures, to support consistent conversations."},{"name":"CRM integrations and open API","value":"Connect Sales Tools And Data","valueDescription":"Integrate Convoso with CRM and other business applications to connect workflows and data across systems."}]},{"name":"Convoso customer onboarding, implementation, and success services","anchor":"product-convoso-customer-onboarding-implementation-and-success-services","type":"Service","url":"https://www.convoso.com/customer-success/","summary":"Launch Convoso quickly, resolve issues with knowledgeable support, and improve campaigns and operations with ongoing expert guidance.","description":"Convoso provides white-glove onboarding and implementation tailored to each customer's operation, campaigns, workflows, and goals. Responsive technical support from people who understand the technology and high-velocity sales operations helps keep teams moving. A dedicated Customer Success Manager offers ongoing guidance to optimize campaigns, workflows, reporting, and day-to-day operations. Customers can also use Convoso's help center for step-by-step tutorials and FAQs or create a support ticket.","pricing":{},"features":[{"name":"Customized onboarding and implementation","value":"Launch Quickly With Tailored Setup","valueDescription":"Get onboarding and implementation shaped around your operation, campaigns, workflows, and goals to support a quick launch with minimal disruption."},{"name":"Responsive technical support","value":"Resolve Issues With Knowledgeable Support","valueDescription":"Access responsive technical support from a team familiar with the platform and the operational needs of high-velocity sales teams."},{"name":"Customer success management","value":"Optimize Operations With Ongoing Guidance","valueDescription":"Work with a dedicated Customer Success Manager on campaign, workflow, reporting, and operational optimization."},{"name":"Onboarding and agent training","value":"Prepare Agents To Start Quickly","valueDescription":"Use guided onboarding and training, along with quick user and number provisioning, to help new agents get started dialing."},{"name":"Self-service help resources","value":"Find Answers Through Help Resources","valueDescription":"Browse tutorials and FAQs in the help center, or submit a ticket when additional assistance is needed."}],"marketCategories":[{"name":"Software Implementation Services","url":"https://nowen.ai/category/software-implementation-services"}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://convoso.com","text":"Convoso"},{"url":"https://www.convoso.com/","text":"Convoso Outbound Sales Platform"},{"url":"https://www.convoso.com/customer-success/","text":"Convoso customer onboarding, implementation, and success services"}]}