{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/coffee-dunn-com","markdownUrl":"https://nowen.ai/agents/coffee-dunn-com.md","jsonUrl":"https://nowen.ai/agents/coffee-dunn-com.json","name":"Coffee + Dunn, Inc.","nickname":"Coffee + Dunn","website":"https://coffee-dunn.com","industry":"RevOps","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:11:02.486Z","summary":"Mid-market customer engagement and revenue-operations consultancy focusing on end-to-end services.","description":"Coffee + Dunn is a consulting firm that helps organizations improve customer engagement and revenue operations through end-to-end services. They specialize in advisory, technology implementation, and operations, focusing on connecting marketing, sales, and customer service workflows, with deep Microsoft Dynamics 365 expertise. Their offerings span marketing automation, data strategy and unification, CDP/AI-enabled insights, and customer journey design, delivered through a Plan-Build-Run methodology. They emphasize partner-level collaboration, training, and ongoing optimization to drive measurable growth for mid-market organizations. The firm also operates a Knowledge Hub and training programs to accelerate adoption and value realization.","mission":"Our goal is to connect organizations to solutions and expertise that deliver effective customer-first engagement strategies. We know how important customer engagement is to driving growth and optimizing value, so we’ve built our business around helping your business succeed.","directory":{"industryName":"RevOps","agentCount":98,"indexable":true,"hubUrl":"https://nowen.ai/industry/revops"},"aiReaderFamilies":["OpenAI","Anthropic","Amazon"],"advisorListingUrl":"https://haycion.com/advisors/coffee-dunn-com","products":[{"name":"Marketing Automation Consulting","type":"Service","url":"https://coffee-dunn.com/marketing-automation-consultant/","summary":"Transform marketing chaos into predictable revenue through expert automation consulting.","description":"Strategic guidance on selecting, configuring, and optimizing marketing automation tools to streamline campaign execution.","pricing":{},"features":[{"name":"Comprehensive Marketing Strategy","value":"Aligns Marketing With Business Goals","valueDescription":"Ensures that marketing automation efforts directly contribute to increasing sales velocity and customer loyalty."},{"name":"Expert Implementation Services","value":"Optimizes Marketing Frameworks","valueDescription":"Facilitates seamless operations and maximizes the potential of marketing technology through expert integration."},{"name":"Ongoing Support and Training","value":"Builds Team Confidence","valueDescription":"Empowers teams with knowledge and skills to fully utilize marketing automation platforms."},{"name":"Performance Analytics and Optimization","value":"Enhances Marketing ROI","valueDescription":"Provides data-driven insights that refine strategies to achieve the best results from marketing efforts."}]},{"name":"Customer Lifecycle Design + Implementation Services","type":"Service","url":"","summary":"Designs comprehensive customer journeys to enhance engagement and retention.","description":"Mapping the full customer journey from awareness to advocacy and implementing tailored strategies for optimal engagement at every touchpoint.","pricing":{},"features":[{"name":"Journeys Implementation","value":"Orchestrate Tailored Customer Journeys","valueDescription":"Leverage real-time insights to automatically trigger personalized customer journeys based on user interactions, improving engagement and satisfaction."},{"name":"Customer Journey Mapping","value":"Enhances Strategic Engagement","valueDescription":"By thoroughly understanding customer behaviors and preferences, businesses can tailor their outreach strategies, leading to improved customer satisfaction and loyalty."},{"name":"AI-Driven Personalization","value":"Deliver Personalized Experiences","valueDescription":"AI-enhanced capabilities allow for intelligent audience segmentation and tailored messaging that resonates with individual customer preferences."},{"name":"Omnichannel Journey Orchestration","value":"Ensures Cohesive Customer Experiences","valueDescription":"This feature allows organizations to provide a consistent experience, minimizing friction in customer interactions, enhancing overall engagement."},{"name":"Lifecycle Engagement Strategy","value":"Increases Customer Retention","valueDescription":"Focused strategies based on lifecycle stages help in reducing churn by keeping customers engaged and satisfied at every interaction."},{"name":"Trigger-Based Engagement","value":"Respond Instantly to Customer Actions","valueDescription":"Automatically trigger marketing actions like follow-ups or reminders when customers exhibit certain behaviors, enhancing responsiveness and engagement."},{"name":"Data Unification","value":"Achieve a 360-Degree Customer View","valueDescription":"Consolidates disparate customer data sources, enabling a unified view that informs better decision-making and personalized interactions."}]},{"name":"Campaign Execution + Optimization","type":"Service","url":"","summary":"Enhance campaign performance through strategic execution and optimization.","description":"Hands-on management and continuous improvement of demand generation campaigns to drive pipeline.","pricing":{},"features":[{"name":"Campaign Execution","value":"Boost Pipeline Performance","valueDescription":"Deliver targeted campaigns that effectively engage customers, optimizing every aspect of execution to maximize conversion and revenue."},{"name":"Journey Strategy + Orchestration","value":"Optimize Customer Experience","valueDescription":"Create integrated customer journeys that enhance engagement and satisfaction by connecting touchpoints across channels."},{"name":"Dynamic Segmentation","value":"Improve Targeting Accuracy","valueDescription":"Utilize real-time data to segment customers dynamically, ensuring personalized communications that resonate."},{"name":"Campaign Analytics and Reporting","value":"Gain Actionable Insights","valueDescription":"Enable data-driven decisions through comprehensive analytics that track campaign performance and customer behaviors."}]},{"name":"Event Management + Check-in Pro","type":"Service","url":"https://coffee-dunn.com/check-in-pro-for-dynamics-365/","summary":"Streamline event management with real-time check-ins and automated attendance tracking.","description":"A purpose-built check-in tool for Dynamics 365 to streamline on-site event management.","pricing":{},"features":[{"name":"Real-time Attendance Tracking","value":"Capture Attendance Instantly","valueDescription":"Use real-time attendance data to enhance engagement metrics, adjust event strategies, and follow up with attendees efficiently."},{"name":"Streamlined Check-in Process","value":"Validate Registrations Instantly","valueDescription":"Employ a fast check-in process that reduces wait times and ensures a smooth experience for attendees."},{"name":"CRM Data Synchronization","value":"Integrate Seamlessly","valueDescription":"Automatically feed collected attendance information into Dynamics 365, ensuring your CRM reflects the most current data."},{"name":"Automated Walk-in Registration","value":"Eliminate Confusion","valueDescription":"Allow new attendees to register quickly by scanning in-app QR codes, reducing manual entry errors."},{"name":"Personalized Follow-ups","value":"Enhance Audience Engagement","valueDescription":"Utilize attendance data to customize follow-up communications for better attendee retention and satisfaction."}]},{"name":"Revenue Process Design + Diagnostic Services","type":"Service","url":"https://coffee-dunn.com/customer-engagement-services/#revenue-engine-diagnostic","summary":"Optimize revenue workflows to increase efficiency and alignment across teams.","description":"An assessment of current sales and marketing processes that identifies gaps, inefficiencies, and opportunities to accelerate revenue growth by generating a clear roadmap for enhancements.","pricing":{},"features":[{"name":"Holistic Revenue Assessment","value":"Identify Gaps and Inefficiencies","valueDescription":"This assessment uncovers weaknesses in your current setup, enabling targeted improvements that accelerate revenue growth."},{"name":"End-to-End Workflow Redesign","value":"Maximize Workflow Efficiency","valueDescription":"By aligning people, processes, and technology in the redesign, organizations can experience enhanced operational efficiency and reduced friction across revenue-generating activities."},{"name":"Custom Roadmap Development","value":"Create Clear Action Plans","valueDescription":"An actionable roadmap ensures your organization knows the priority areas for investment and improvement, aligning every team's efforts."},{"name":"Integration of Technology Solutions","value":"Leverage Technology for Success","valueDescription":"Implementing appropriate technology tools allows for automation and accurate tracking of pipeline movements, leading to improved results throughout the sales process."},{"name":"Alignment Across Teams","value":"Achieve Team Cohesion","valueDescription":"Facilitating communication and data sharing among departments fosters an environment where everyone works towards the same revenue goals, leading to sustained growth."}]},{"name":"D365 Implementation + Consulting Services","type":"Service","url":"https://coffee-dunn.com/dynamics-365-consulting/","summary":"Achieve lasting business impact with tailored Dynamics 365 consulting services.","description":"Full deployment and customization of Dynamics 365 applications to fit organization needs, including ongoing training and optimization support.","pricing":{},"features":[{"name":"Tailored Advisory Services","value":"Enhances Strategic Alignment","valueDescription":"Align your business processes with a cohesive strategy to improve customer engagement, drive conversion rates, and optimize sales."},{"name":"CRM System Integration","value":"Connects All Business Functions","valueDescription":"Ensures all customer data is visible and actionable across different business units, improving customer engagement and decision-making."},{"name":"Sales Automation","value":"Automates Repetitive Tasks","valueDescription":"Helps sales teams focus on closing deals rather than administrative tasks, leading to increased productivity and higher sales conversions."},{"name":"Custom Workflow Design","value":"Aligns With Business Needs","valueDescription":"Creates dynamic workflows that match your unique sales strategies, improving team alignment and process efficiency."},{"name":"Ongoing Training and Support","value":"Fosters Effective Platform Use","valueDescription":"Provides ongoing training sessions to equip users with the skills needed to utilize Dynamics 365 Sales fully and effectively."},{"name":"Data Governance and Insights","value":"Enhances Data Utilization","valueDescription":"Transform data into actionable insights to inform marketing and sales strategies, improving customer experiences."}]},{"name":"Knowledge Hub and Training Programs","type":"Platform","url":"https://coffee-dunn.com/knowledge-hub/","summary":"Accelerate learning and skill-building in customer engagement with the Knowledge Hub.","description":"A comprehensive self-service learning platform that includes on-demand courses, expert-led webinars, and tailored training programs to enhance skills in Dynamics 365.","pricing":{},"features":[{"name":"One-on-One Guidance","value":"Receive Tailored Advice","valueDescription":"Engage with experts for customized solutions to optimize the use of Dynamics 365."},{"name":"Expert-Led Webinars","value":"Learn Best Practices","valueDescription":"Join sessions focusing on recent changes and effective strategies in customer engagement."},{"name":"Self-Service Courses","value":"Access Anytime Learning","valueDescription":"Explore a library of video-based courses covering key tools and techniques for effective customer engagement."},{"name":"Change Management Support","value":"Facilitate Smooth Transitions","valueDescription":"Training includes strategies for effectively managing transitions to new processes, ensuring staff are equipped to utilize Dynamics 365 fully."},{"name":"Scenario-Based Learning Paths","value":"Solve Real Challenges","valueDescription":"Utilize structured paths that walk through common use cases such as launching campaigns or enhancing customer journeys."}]},{"name":"Reporting + Insights Management","type":"Service","url":"","summary":"Empowers organizations with data-driven dashboards and reports for informed decision-making.","description":"Building dashboards, reports, and analytics frameworks that surface actionable insights to inform marketing and sales decisions.","pricing":{},"features":[{"name":"Analytics Frameworks","value":"Informs Decisions","valueDescription":"Utilizes dynamic analytics frameworks for deep insights that guide critical business decisions."},{"name":"Dashboards","value":"Visualize Data","valueDescription":"Provides visually appealing dashboards that aggregate key metrics, facilitating quick assessments and strategic planning."},{"name":"Reports","value":"Generate Actionable Reports","valueDescription":"Creates comprehensive reports that synthesize data, enabling teams to track performance and adapt strategies effectively."},{"name":"Data Integration","value":"Unify Data Sources","valueDescription":"Merges data from diverse platforms, providing an all-encompassing perspective that enhances analysis and reporting."},{"name":"Performance Analytics","value":"Track Performance","valueDescription":"Offers insights into user engagement, allowing organizations to fine-tune operations for optimal results."}]}],"audiences":[],"segments":[{"name":"Customer journey orchestration","description":"Mapping and optimizing end-to-end customer journeys, lead scoring, and campaign structure to improve engagement, conversion, and retention.","size":12.4,"cagr":24,"color":1,"productNames":["Customer Lifecycle Design + Implementation Services","Campaign Execution + Optimization","Marketing Automation Consulting"],"methodology":"Multiple market reports in the search results place the customer journey orchestration market at roughly USD 12.3–12.5 billion (2024–2025) and forecast strong expansion through the 2020s. Estimates diverge (MarketIntelo projects a lower 19.2% CAGR to $58.2B by 2034), but the majority of cited forecasts (Dimension Market Research; Business Research Industry/GlobeNewswire; KingsResearch) cluster around a ~24% CAGR to end‑of‑decade/2034 valuations (~USD 86–89B). I used the consensus (base ≈ USD 12.4B, growth ≈ 24% CAGR) for the estimate.","citations":[{"url":"https://www.globenewswire.com/news-release/2026/03/18/3257931/0/en/latest-global-customer-journey-orchestration-market-size-share-worth-usd-88-5-billion-by-2034-at-a-24-5-cagr-business-research-industry-analysis-outlook-leaders-report-trends-forec.html","text":"valued at approximately USD 12.4 billion in 2024 and projected to reach USD 88.5 billion by 2034 at a 24.5% CAGR."},{"url":"https://dimensionmarketresearch.com/report/customer-journey-orchestration-market/","text":"projected to reach USD 12.5 billion in 2025 and reach USD 86.8 billion by 2034 at a 24.0% CAGR."},{"url":"https://marketintelo.com/report/customer-journey-orchestration-platform-market","text":"Global market valued at $12.4 billion in 2025 and expected to reach $58.2 billion by 2034 at a 19.2% CAGR."},{"url":"https://www.kingsresearch.com/report/customer-journey-orchestration-market-2596","text":"valued at USD 12.27 billion in 2024; projected to reach USD 64.54 billion by 2032 at a 23.41% CAGR."}]},{"name":"Customer data platform implementation","description":"Unifying customer data into single profiles, implementing CDP connectors and AI-enabled insights, and establishing data governance for real-time personalization and analytics.","size":1.3,"cagr":25,"color":2,"productNames":["Customer Lifecycle Design + Implementation Services","Reporting + Insights Management","D365 Implementation + Consulting Services"],"methodology":"Estimated the implementation (services) segment of the CDP market by applying reported services/platform splits to published total-market figures. Fortune Business Insights reports a USD 4.07B CDP market in 2026 with platforms ~68.82% share, implying services ≈31.18% (~USD 1.27B → rounded USD 1.3B). For growth potential, published CDP CAGRs range from ~19.6% (Fortune) to ~30.7% (MarketsandMarkets); services/implementation historically grow faster than platform license revenue, so a mid-to-high CAGR estimate of ~25% reflects that upside.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-data-platform-market-94223554.html","text":"Projected to grow from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633","text":"2025 Market Size: USD 3.28 Billion; 2026 Market Size: USD 4.07 Billion; CAGR: 19.60% (2026–2034)."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633","text":"The platforms segment is projected to hold a 68.82% share in 2026."}]},{"name":"Dynamics 365 CRM implementation","description":"Full deployment, customization, integration, and change management for Microsoft Dynamics 365 CRM including custom workflows, sales automation, and ongoing training.","size":3.53,"cagr":14.5,"color":3,"productNames":["D365 Implementation + Consulting Services","Knowledge Hub and Training Programs","Event Management + Check-in Pro"],"methodology":"Estimate uses published market figures for Microsoft Dynamics services/consulting. BusinessResearchInsights reports the Microsoft Dynamics 365 consulting services market at USD 3.53B (2025) with a 14.5% CAGR; Reanin’s Microsoft Dynamics services report gives a similar services-level CAGR (~14.6%) and a larger services market (~USD 5.39B in 2025), indicating the implementation/consulting subsegment is in the low-single-digit billions and growing mid-teens percent annually. Broader CRM software market sizing (MarketResearchFuture) confirms a much larger addressable software market driving sustained services demand.","citations":[{"url":"https://www.businessresearchinsights.com/market-reports/microsoft-dynamics-365-consulting-service-market-116120","text":"Market size was valued at USD 3.53 billion in 2025; CAGR of 14.5% from 2025 to 2035."},{"url":"https://www.reanin.com/reports/microsoft-dynamics-services-market","text":"Microsoft Dynamics Services Market was valued at USD 5,393.78 million in the year 2025; CAGR 14.6%."},{"url":"https://www.marketresearchfuture.com/reports/crm-software-market-4943","text":"2024 Market Size $46.3 Billion; CAGR (2025 - 2035) 11.5%."}]},{"name":"Demand generation","description":"End-to-end campaign planning, multi-channel execution, and optimization focused on pipeline and measurable revenue outcomes.","size":7,"cagr":10.5,"color":4,"productNames":["Campaign Execution + Optimization","Marketing Automation Consulting","Reporting + Insights Management","Revenue Process Design + Diagnostic Services"],"methodology":"Primary search results for demand-generation software/reporting show mid-2020s market sizes around USD 6.5–7.0 billion with forecast CAGRs between ~9.8% and 11.3%. Broader B2B lead-generation estimates (~USD 10.1B in 2024) suggest adjacent services expand the addressable market. I estimated a current market size of ~USD 7.0B (midpoint of software-focused reports) and growth potential around 10.5% CAGR (midpoint of reported 9.8–11.3% ranges).","citations":[{"url":"https://www.360iresearch.com/library/intelligence/demand-generation-software","text":"The Demand Generation Software Market size was estimated at USD 6.96 billion in 2025 and expected to reach USD 13.36 billion by 2032, CAGR 9.76%."},{"url":"https://www.businessresearchinsights.com/market-reports/demand-generation-software-market-108750","text":"Valued at USD 6.56 billion in 2026, projected to touch USD 17.22 Billion by 2035 at a CAGR of 11.32%."},{"url":"https://www.marketresearchfuture.com/reports/b2b-lead-generation-market-26577","text":"2024 Market Size $10.09 Billion; market projected from $11.23B (2025) to $32.85B (2035), CAGR 11.33% (2025-2035)."}]},{"name":"Event management and attendee engagement","description":"On-site and virtual event check-in, real-time attendance tracking, CRM synchronization and personalized post-event follow-up to convert attendees into pipeline.","size":4.5,"cagr":14.5,"color":5,"productNames":["Event Management + Check-in Pro","Campaign Execution + Optimization","Customer Lifecycle Design + Implementation Services"],"methodology":"Estimates are based on published event-management market reports showing the broader Event Management Software market at USD ~9.9–18.6 billion (mid-2020s) with ~14% CAGR, and much larger event services/total corporate events spend. The attendee engagement/check-in subset (registration, onsite check-in, real-time tracking, CRM sync, post-event follow-up) is a meaningful subset of EMS; applying a 25–35% share of the EMS market yields an estimated current addressable market of about USD 4.5 billion. Growth potential mirrors EMS software growth (around 14% CAGR) given rising hybrid events, CRM integrations, and AI personalization.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/event-management-software-market-136859992.html","text":"Projected to expand from USD 18.6 billion in 2026 to USD 36.8 billion by 2031, registering a CAGR of 14.6%."},{"url":"https://www.fortunebusinessinsights.com/event-management-software-market-102611","text":"The global event management software market size was valued at USD 9.90 billion in 2025; projected to USD 32.62 billion by 2034, CAGR 14.16%."},{"url":"https://www.persistencemarketresearch.com/market-research/event-management-services-market.asp","text":"Global Event Management Services Market likely valued at US$ 1.5 trillion in 2026 and reach US$ 3.2 trillion by 2033, growing at a CAGR of 11.3%."},{"url":"https://www.marketresearchfuture.com/reports/corporate-events-market-42126","text":"Corporate Events Market Size was estimated at 745.21 USD Billion in 2024."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://coffee-dunn.com","text":"Coffee + Dunn, Inc."},{"url":"https://coffee-dunn.com/marketing-automation-consultant/","text":"Marketing Automation Consulting"},{"url":"https://coffee-dunn.com/check-in-pro-for-dynamics-365/","text":"Event Management + Check-in Pro"},{"url":"https://coffee-dunn.com/customer-engagement-services/#revenue-engine-diagnostic","text":"Revenue Process Design + Diagnostic Services"},{"url":"https://coffee-dunn.com/dynamics-365-consulting/","text":"D365 Implementation + Consulting Services"},{"url":"https://coffee-dunn.com/knowledge-hub/","text":"Knowledge Hub and Training Programs"},{"url":"https://www.globenewswire.com/news-release/2026/03/18/3257931/0/en/latest-global-customer-journey-orchestration-market-size-share-worth-usd-88-5-billion-by-2034-at-a-24-5-cagr-business-research-industry-analysis-outlook-leaders-report-trends-forec.html","text":"valued at approximately USD 12.4 billion in 2024 and projected to reach USD 88.5 billion by 2034 at a 24.5% CAGR."},{"url":"https://dimensionmarketresearch.com/report/customer-journey-orchestration-market/","text":"projected to reach USD 12.5 billion in 2025 and reach USD 86.8 billion by 2034 at a 24.0% CAGR."},{"url":"https://marketintelo.com/report/customer-journey-orchestration-platform-market","text":"Global market valued at $12.4 billion in 2025 and expected to reach $58.2 billion by 2034 at a 19.2% CAGR."},{"url":"https://www.kingsresearch.com/report/customer-journey-orchestration-market-2596","text":"valued at USD 12.27 billion in 2024; projected to reach USD 64.54 billion by 2032 at a 23.41% CAGR."},{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-data-platform-market-94223554.html","text":"Projected to grow from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633","text":"2025 Market Size: USD 3.28 Billion; 2026 Market Size: USD 4.07 Billion; CAGR: 19.60% (2026–2034)."},{"url":"https://www.businessresearchinsights.com/market-reports/microsoft-dynamics-365-consulting-service-market-116120","text":"Market size was valued at USD 3.53 billion in 2025; CAGR of 14.5% from 2025 to 2035."},{"url":"https://www.reanin.com/reports/microsoft-dynamics-services-market","text":"Microsoft Dynamics Services Market was valued at USD 5,393.78 million in the year 2025; CAGR 14.6%."},{"url":"https://www.marketresearchfuture.com/reports/crm-software-market-4943","text":"2024 Market Size $46.3 Billion; CAGR (2025 - 2035) 11.5%."},{"url":"https://www.360iresearch.com/library/intelligence/demand-generation-software","text":"The Demand Generation Software Market size was estimated at USD 6.96 billion in 2025 and expected to reach USD 13.36 billion by 2032, CAGR 9.76%."},{"url":"https://www.businessresearchinsights.com/market-reports/demand-generation-software-market-108750","text":"Valued at USD 6.56 billion in 2026, projected to touch USD 17.22 Billion by 2035 at a CAGR of 11.32%."},{"url":"https://www.marketresearchfuture.com/reports/b2b-lead-generation-market-26577","text":"2024 Market Size $10.09 Billion; market projected from $11.23B (2025) to $32.85B (2035), CAGR 11.33% (2025-2035)."},{"url":"https://www.marketsandmarkets.com/Market-Reports/event-management-software-market-136859992.html","text":"Projected to expand from USD 18.6 billion in 2026 to USD 36.8 billion by 2031, registering a CAGR of 14.6%."},{"url":"https://www.fortunebusinessinsights.com/event-management-software-market-102611","text":"The global event management software market size was valued at USD 9.90 billion in 2025; projected to USD 32.62 billion by 2034, CAGR 14.16%."},{"url":"https://www.persistencemarketresearch.com/market-research/event-management-services-market.asp","text":"Global Event Management Services Market likely valued at US$ 1.5 trillion in 2026 and reach US$ 3.2 trillion by 2033, growing at a CAGR of 11.3%."},{"url":"https://www.marketresearchfuture.com/reports/corporate-events-market-42126","text":"Corporate Events Market Size was estimated at 745.21 USD Billion in 2024."}]}