{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/codewave-com","markdownUrl":"https://nowen.ai/agents/codewave-com.md","jsonUrl":"https://nowen.ai/agents/codewave-com.json","name":"Codewave","website":"https://codewave.com","industry":"IT Services & Consulting","deliveryModel":"services","marketCategories":{"primary":{"name":"Custom Software Development Services","url":"https://nowen.ai/category/custom-software-development-services"},"others":[{"name":"AI Agent Orchestration Software","url":"https://nowen.ai/category/ai-agent-orchestration-software"},{"name":"AI Sales Development Software","url":"https://nowen.ai/category/ai-sales-development-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-05T15:00:31.526Z","summary":"Codewave helps organizations turn complex challenges into meaningful change through design, AI, and technology.","description":"Codewave is a technology consultancy that helps organizations navigate complex change by combining design, AI, and engineering. It works with businesses and public organizations to shape strategy, create useful and trusted experiences, modernize systems, and turn ambitious ideas into resilient outcomes. Its approach emphasizes human-centered design, collaborative problem-solving, and technology that delivers meaningful impact.","mission":"Human transformation is our ultimate purpose and core culture.","directory":{"industryName":"IT Services & Consulting","agentCount":56,"indexable":true,"hubUrl":"https://nowen.ai/industry/it-services-and-consulting"},"categoryDirectory":{"name":"Custom Software Development Services","agentCount":170,"indexable":true,"url":"https://nowen.ai/category/custom-software-development-services"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"products":[{"name":"Strategy & Transformation","anchor":"product-strategy-and-transformation","type":"Service","url":"https://codewave.com/services/strategy-transformation","summary":"Uncover meaningful opportunities, test ideas and turn strategic ambition into lasting business change.","description":"Codewave helps organizations turn ambition into meaningful change by connecting strategy, operating models, culture and technology. The service helps teams uncover overlooked opportunities, understand people, challenge assumptions and use AI to explore and test ideas. Design thinking sprints sharpen the challenge with customers before Codewave builds an answer, focusing change on enduring business advantage.","pricing":{},"features":[{"name":"Strategy-to-delivery alignment","value":"Turn Ambition Into Real Change","valueDescription":"Aligns strategic intent with the operating and technology changes needed to make it real."},{"name":"Opportunity discovery","value":"Reveal Overlooked Customer Opportunities","valueDescription":"Helps teams identify meaningful problems and possibilities that can inform distinctive products, services or ways of working."},{"name":"Human-centered insight","value":"Ground Decisions In Human Needs","valueDescription":"Helps teams make choices informed by human needs rather than relying only on obvious assumptions."},{"name":"AI-enabled idea exploration","value":"Explore And Test New Ideas","valueDescription":"Enables teams to consider possibilities, test ideas and develop answers with the potential to make a meaningful difference."},{"name":"Design thinking sprints","value":"Clarify The Challenge Before Building","valueDescription":"Helps teams refine what needs to change and what success would look like, then guides the build with that clearer direction."}]},{"name":"Customer Experience & Service Design","anchor":"product-customer-experience-and-service-design","type":"Service","url":"https://codewave.com/services/customer-experience-service-design","summary":"Create distinctive, easy-to-navigate experiences that connect customer needs with the services and operations behind them.","description":"Codewave designs customer experiences and service systems that connect customer journeys, employee needs and service operations. The work shapes distinctive brand interactions beyond screens, maps services around what people need to do and aligns the systems behind each experience. It includes customer research, journey and service mapping, experience testing, and designing trust moments for agentic systems.","pricing":{},"features":[{"name":"Customer journey and service design","value":"Connect Journeys With Service Delivery","valueDescription":"Aligns customer-facing moments with the operations and employee needs that support them across the customer lifecycle."},{"name":"Signature brand experience design","value":"Create Memorable Brand Interactions","valueDescription":"Shapes a recognisable way of solving problems and interacting with people, allowing experiences to express the brand beyond its logo."},{"name":"Human-centered service mapping","value":"Map Services Around People’s Needs","valueDescription":"Helps people start with the task they need to complete instead of having to understand an organization's structure."},{"name":"Beyond-interface experience design","value":"Extend Experiences Beyond Screens","valueDescription":"Considers people, environments and changing conditions when designing connected physical and digital experiences, including moments that do not require opening an app."},{"name":"Behavioral engagement design","value":"Design Experiences People Return To","valueDescription":"Uses observed behavior and motivations to shape experiences that give people a reason to take the next step, then evaluates whether they return and remain active."},{"name":"Agentic experience design","value":"Design Trust Into Agent Actions","valueDescription":"Defines what people want, what completion means and how much autonomy an agent can use, while providing a way to critique actions and adapt boundaries."}]},{"name":"AI agents & intelligent automation","anchor":"product-ai-agents-and-intelligent-automation","type":"Service","url":"https://codewave.com/services/ai-agents-automation","summary":"Redesign workflows and deploy bounded, evaluated AI agents to move work forward and deliver customer value.","description":"Codewave helps organizations redesign workflows and build AI agents that move work and value to customers. The service defines how work flows, which decisions remain with people and which can move to agents, then engineers the context, tools, permissions, guardrails, handoffs and evaluations needed for agents to work reliably. An Encore Global proposal copilot illustrates the approach: AI prepares a first response for a sales representative to review.","pricing":{},"features":[{"name":"Workflow redesign","value":"Align Human And Agent Work","valueDescription":"Clarifies responsibilities and decision-making between people and agents, and reshapes workflows so work can move more effectively."},{"name":"Agent context engineering","value":"Give Agents Relevant Context","valueDescription":"Provides agents with the information they need without overloading them with unnecessary context."},{"name":"Agent harness engineering","value":"Bound Agent Actions","valueDescription":"Sets boundaries for agent tools, permissions and guardrails, and defines handoffs and feedback loops."},{"name":"Agent evaluation","value":"Test Agent Decisions And Outputs","valueDescription":"Checks agent decisions and outputs against required standards and identifies failure modes before they affect workflows."},{"name":"Human-reviewed agent workflows","value":"Keep People In The Review Loop","valueDescription":"Uses AI to prepare a first response while leaving review of scope, pricing and recommendations to a sales representative. The case study reports proposal turnaround falling from three days to two hours."}]},{"name":"AIoT & Physical AI Systems","anchor":"product-aiot-and-physical-ai-systems","type":"Service","url":"https://codewave.com/services/physical-ai-systems","summary":"Turn physical-world signals into intelligent, adaptive action across connected products, spaces and operations.","description":"Codewave designs human experiences and architects integrated systems that bring intelligence into spaces, objects, machines and connected products. These systems can sense, process, decide, act and adapt in the physical world, connecting devices, embedded systems, software and cloud services. The work includes edge and on-device intelligence, real-time operational workflows, offline-ready connected systems and human-machine interactions designed to be useful, safe and adaptive. Codewave also works with specialist hardware partners.","pricing":{},"features":[{"name":"Physical-world intelligence","value":"Enable Machines To Sense And Act","valueDescription":"Gives connected machines the ability to respond to real-world conditions, rather than only transmit signals."},{"name":"Connected device and cloud systems","value":"Connect Devices To Useful Intelligence","valueDescription":"Brings device signals into connected systems so teams can understand conditions and act on relevant information."},{"name":"Edge and on-device intelligence","value":"Process Signals Where Decisions Happen","valueDescription":"Places intelligence close to the asset or experience when decisions need to happen there, while also supporting cloud processing where appropriate."},{"name":"Real-time asset workflows","value":"Turn Asset Signals Into Action","valueDescription":"Routes information about changing asset conditions into alerts, work orders and operational workflows."},{"name":"Connected product experiences","value":"Bring Intelligence Into Product Experiences","valueDescription":"Connects digital intelligence with physical products and the people using them, making interactions useful in their real-world context."},{"name":"Adaptive machine behavior","value":"Adapt Machine Responses To Conditions","valueDescription":"Enables physical systems to respond to obstacles, movement and other changing conditions in their environments."},{"name":"Human-machine experience design","value":"Design Safer Human-Machine Interactions","valueDescription":"Shapes how people interact with intelligent systems while accounting for real-world users and conditions."},{"name":"Offline-ready connected systems","value":"Keep Systems Working Without Continuous Internet","valueDescription":"Supports essential monitoring and response in environments with limited connectivity, with data syncing to the cloud when a connection returns."},{"name":"Embedded systems integration","value":"Connect Embedded Systems And Products","valueDescription":"Brings embedded systems together with connected software and product experience as part of an integrated connected-product solution."},{"name":"IoT signal connectivity","value":"Connect Devices And Surface Signals","valueDescription":"Makes device signals available to connected systems, providing visibility into conditions such as temperature, speed or equipment output."},{"name":"Field piloting and deployment","value":"Test Systems With Real Assets","valueDescription":"Validates systems with the assets and people who will use them, tests critical scenarios and plans for local processing failures before production deployment."},{"name":"Asset identity and signal context","value":"Give Asset Signals Useful Context","valueDescription":"Associates signals with the asset, time and location they relate to, giving teams context for understanding and responding to changing conditions."},{"name":"Connected system field validation","value":"Validate Connected Systems In The Field","valueDescription":"Tests connected systems with the people and assets involved in real operations before production release and checks that actions were completed."},{"name":"Connected vehicle interfaces","value":"Bring Riding Information To The Dashboard","valueDescription":"Presents speed, navigation, notifications and calls on the vehicle dashboard. The case study reports more than one million Android downloads, a 60% reduction in distractions and a 4.5-star average rating."}]},{"name":"Product & Platform Engineering","anchor":"product-product-and-platform-engineering","type":"Service","url":"https://codewave.com/services/product-platform-engineering","summary":"Build products on foundations that support growth, reliable releases and future change.","description":"Codewave’s Product & Platform Engineering service connects product decisions with platform architecture to build technology businesses can rely on. It aligns user needs, product boundaries, data and deployment decisions to create foundations for growth and ongoing change. The work includes product engineering and release quality, with experience evolving trading apps, onboarding automation, learning and platform systems as a brokerage grew from 10,000 to more than one million customers.","pricing":{},"features":[{"name":"Product and platform architecture","value":"Align Product Decisions And Architecture","valueDescription":"Connects product direction to the underlying platform so technical choices support evolving product needs and business ambitions."},{"name":"Growth-ready technical foundations","value":"Support Growth Without Slowing Change","valueDescription":"Prepares the systems beneath a product to carry growth and new capabilities, reducing the risk that future changes become slower and more costly."},{"name":"Release quality","value":"Improve Confidence In Product Releases","valueDescription":"Integrates release quality with product engineering so teams can continue evolving products as usage and customer bases grow."},{"name":"Customer-valued product development","value":"Build And Improve Around User Needs","valueDescription":"Uses user research, testing and real-time usage signals to guide what gets built and what should change after launch."}],"marketCategories":[{"name":"Custom Software Development Services","url":"https://nowen.ai/category/custom-software-development-services"}]},{"name":"Application & Cloud Modernization","anchor":"product-application-and-cloud-modernization","type":"Service","url":"https://codewave.com/services/application-cloud-modernization","summary":"Modernize core systems to improve release speed and resilience while keeping critical business operations running.","description":"Codewave modernizes applications and core systems by connecting architecture, cloud and incremental delivery. The service aims to improve release speed and resilience, helping businesses build, release, scale and adapt while keeping critical operations running. Modernization is planned around system dependencies and what must keep working, with critical customer journeys tested, migrations rehearsed and changes released in small increments.","pricing":{},"features":[{"name":"Architecture and cloud modernization","value":"Improve Business Agility","valueDescription":"Aligns architecture and cloud modernization with the speed at which the business needs to build, release, scale and adapt."},{"name":"Incremental modernization","value":"Modernize One Part At A Time","valueDescription":"Lets teams make focused changes while existing systems and business operations continue to run."},{"name":"System dependency mapping","value":"Reveal Change Dependencies","valueDescription":"Makes system dependencies visible before modernization begins, helping teams understand the effects a change could have."},{"name":"Critical journey testing","value":"Protect Critical Customer Journeys","valueDescription":"Checks that important customer journeys and their supporting systems work before a modernization change goes live."},{"name":"Migration rehearsal","value":"Rehearse System Migration","valueDescription":"Prepares teams for migration by defining data exchange between old and new systems during the period when both are running."},{"name":"Gradual release rollout","value":"Release Changes Gradually","valueDescription":"Introduces a change to a limited share of traffic before scaling the release, allowing the team to build confidence in it."}]},{"name":"Data, Analytics & AI Readiness","anchor":"product-data-analytics-and-ai-readiness","type":"Service","url":"https://codewave.com/services/data-analytics-ai-readiness","summary":"Turn fragmented data into trusted insights and foundations for better decisions, analytics and AI.","description":"Codewave helps organizations make data trustworthy and useful for decisions, analytics and AI. The service connects data architecture, quality, shared meaning, context, ownership, lineage, access and governance around real business use cases. It supports teams in understanding data sources, processing information to reveal actionable insights, interpreting findings within business reality, and distinguishing facts from assumptions, inferences and predictions. Work may also include modernizing cloud portals and shared product foundations to help data flow across products and organizations.","pricing":{},"features":[{"name":"Data architecture","value":"Build Trusted Data Foundations","valueDescription":"Aligns data architecture and processes with a real business use case so teams can test whether their foundations work together."},{"name":"Data quality","value":"Check Data Before Use","valueDescription":"Checks completeness, freshness and consistency so teams can identify quality concerns before relying on data."},{"name":"Data sourcing and provenance","value":"Trace Data Back To Sources","valueDescription":"Makes the origins and transformations behind data and answers clearer, helping teams understand what they are using."},{"name":"Shared data meaning","value":"Align Meaning Across Systems","valueDescription":"Creates a more consistent understanding of entities and relationships across systems, supporting clearer interpretation of information."},{"name":"Data context engineering","value":"Bring Relevant Context Together","valueDescription":"Combines relevant records, definitions and workflow context to help teams interpret information in a useful business setting."},{"name":"Data access and appropriate use","value":"Keep Permissions With Data","valueDescription":"Keeps access permissions and appropriate-use considerations connected to data as it is used."},{"name":"Actionable insight extraction","value":"Reveal Actionable Data Insights","valueDescription":"Helps teams surface useful signals and insights from data, then understand them in the context of the business."},{"name":"Evidence-based answers","value":"Separate Facts From Inference","valueDescription":"Makes clear which answers are facts and which are assumptions, inferences or predictions, giving teams a transparent basis for decisions."},{"name":"Data ownership","value":"Clarify Data Responsibility","valueDescription":"Makes data responsibility clearer so teams know who owns information and can address questions about its use."},{"name":"Data interoperability","value":"Enable Data Flow Across Systems","valueDescription":"Supports data moving across products and organizations through shared foundations and cloud portal work."}]},{"name":"Security, Compliance & Quality Engineering","anchor":"product-security-compliance-and-quality-engineering","type":"Service","url":"https://codewave.com/services/security-compliance-quality","summary":"Build trust in products with security, quality and compliance practices designed for real-world risks.","description":"Codewave builds security, quality, controls and validation into the engineering lifecycle, connecting them to the risks a product must withstand. The work spans architecture, code, testing, deployment, monitoring and continuous learning. Its aim is to create systems with defensible controls, observable behaviour and a practiced response to failures, vulnerabilities and changing compliance requirements.","pricing":{},"features":[{"name":"Lifecycle security engineering","value":"Embed Security Across The Lifecycle","valueDescription":"Integrates security considerations from architecture through monitoring so potential vulnerabilities are addressed across the product lifecycle."},{"name":"Risk-aligned controls and validation","value":"Align Controls With Product Risks","valueDescription":"Focuses controls and validation on product risks, helping teams establish a defensible approach to security and compliance."},{"name":"Quality engineering under pressure","value":"Validate Quality Under Pressure","valueDescription":"Assesses system behaviour in demanding conditions so teams can address performance beyond controlled testing and account for production realities."},{"name":"Compliance and governance engineering","value":"Integrate Compliance Into Engineering","valueDescription":"Builds compliance and governance into engineering work, helping teams respond to changing requirements without treating compliance as a final-stage checklist."},{"name":"System observability and response","value":"Observe Behaviour And Practise Response","valueDescription":"Makes system behaviour observable and establishes a practiced response so teams can learn and respond when issues arise."}]},{"name":"Qbit · Agentic Orchestrator","anchor":"product-qbit-agentic-orchestrator","type":"Solution","url":"https://codewave.com/solutions/qbit-ai-delivery-orchestrator","summary":"Explore and test promising ideas, build working solutions faster and connect product activity to measurable business outcomes.","description":"Qbit is an agentic development orchestrator that helps teams move from business ambition to working solutions and measurable outcomes. It gathers and filters relevant context from business data, systems and signals; identifies promising approaches and prioritizes features to test; and orchestrates the work to build solutions. After launch, Qbit tracks user response and business goals through integrated KPI tools, using feedback and performance data to guide iterations until agreed success criteria are met.","pricing":{},"features":[{"name":"Approach exploration","value":"Test Multiple Promising Approaches","valueDescription":"Explores two promising approaches and prioritizes features worth testing before choosing what to build and invest in."},{"name":"Working solution orchestration","value":"Orchestrate Working Solutions","valueDescription":"Coordinates the work required to build working solutions for promising approaches, so teams can learn from real solutions."},{"name":"Ambition and success definition","value":"Define Outcomes Before Building","valueDescription":"Starts with a clear ambition, the reason for the work, and the business goals and success criteria the solution should support."},{"name":"Continuous business context gathering","value":"Focus Decisions On Relevant Context","valueDescription":"Brings together pertinent business context while filtering out irrelevant information, helping teams make decisions grounded in what matters."},{"name":"User response and business outcome tracking","value":"Measure Usage And Business Outcomes","valueDescription":"Tracks user response and progress toward business goals after launch, linking product activity with measurable outcomes through integrated KPI tools."},{"name":"Outcome-driven iteration","value":"Iterate Until Success Criteria Are Met","valueDescription":"Uses feedback and performance data to guide changes, repeating the cycle until agreed success criteria are achieved."}],"marketCategories":[{"name":"AI Agent Orchestration Software","url":"https://nowen.ai/category/ai-agent-orchestration-software"}]},{"name":"Flint · Marketing Agent","anchor":"product-flint-marketing-agent","type":"Solution","url":"https://codewave.com/solutions/marketing-agent-lead-generation","summary":"Find and qualify well-matched prospects, start personalized conversations and follow up to turn opportunities into meetings.","description":"Flint is a marketing agent that continuously scans the market for prospects whose needs match what a business does best. It evaluates prospects against an ideal customer profile, likely needs and available evidence, then identifies a relevant problem or business trigger to give outreach a clear purpose. Flint researches prospects, drafts personalized messages in the brand’s voice, selects a suitable outreach channel and follows up while learning from responses and adjusting its approach. Its workflow is designed to turn relevant prospect conversations into meetings.","pricing":{},"features":[{"name":"Adaptive follow-up and meeting conversion","value":"Follow Up And Land Meetings","valueDescription":"Keeps relevant conversations moving toward meetings, using responses to learn and adjust the follow-up approach."},{"name":"Ideal customer profile prospect discovery","value":"Find Prospects Who Fit","valueDescription":"Focuses prospect discovery on people and companies that match the ideal customer profile and may need the offering."},{"name":"Prospect fit scoring","value":"Prioritize Stronger Prospect Matches","valueDescription":"Assesses prospect fit and opportunity strength before outreach, helping teams prioritize prospects whose needs align with their value proposition."},{"name":"Personalized brand-voice outreach","value":"Start Relevant Brand-Voice Conversations","valueDescription":"Creates prospect-specific messages that reflect the brand voice and explain why the business is relevant to likely prospect needs."},{"name":"Market opportunity sensing","value":"Spot Relevant Market Opportunities","valueDescription":"Identifies market signals, companies, people and events that may indicate demand for what a business offers."},{"name":"Prospect problem identification","value":"Connect Prospect Needs To Your Value","valueDescription":"Gives outreach a clear reason by linking a prospect’s relevant problem or business trigger to what the brand can offer."},{"name":"Outreach channel selection","value":"Choose A Suitable Outreach Channel","valueDescription":"Matches the outreach channel and message to the prospect and their context."}],"marketCategories":[{"name":"AI Sales Development Software","url":"https://nowen.ai/category/ai-sales-development-software"}]},{"name":"StoryMetrics AI · AI Analyst","anchor":"product-storymetrics-ai-ai-analyst","type":"Solution","url":"https://codewave.com/solutions/ai-ready-data-monitoring-analysis-insights","summary":"Connect business data and wider context to reveal changes and opportunities, helping teams reach informed decisions and act sooner.","description":"StoryMetrics AI connects business data across more than 1,500 sources with external context to investigate change, explain what drives metrics and surface opportunities. Users can ask questions in plain English, explore visual answers and drill down into supporting evidence. The solution can monitor important KPIs and metrics, alert teams to changes, and help identify prospects and sales opportunities. Findings and recommendations are evidence-backed, and role-based permissions control data access. Its intelligence loop can route insights to the right team, check whether action changed the underlying metric and learn which signals matter.","pricing":{},"features":[{"name":"Business and external data connection","value":"Connect Data And Context","valueDescription":"Brings business information and external context together to investigate changes and understand what may be influencing them."},{"name":"Natural-language business analysis","value":"Ask Questions In Plain English","valueDescription":"Explores business data through natural-language questions and visual answers to get from a question to a useful response sooner."},{"name":"Metric investigation and drill-down","value":"Investigate Changes And Drivers","valueDescription":"Moves beyond a surface-level metric to examine comparisons, evidence and possible factors behind a change."},{"name":"Evidence-backed recommendations","value":"Make Evidence-Based Decisions","valueDescription":"Uses evidence-backed findings to support decisions rather than unsupported conclusions."},{"name":"Insight routing and outcome verification","value":"Route Actions And Verify Impact","valueDescription":"Connects insights to an owner, checks whether the resulting action changed the metric and uses that result to learn which signals matter."},{"name":"KPI and metric alerts","value":"Get Alerts On Key Changes","valueDescription":"Brings important changes and anomalies to attention so teams can inspect signals while they are relevant."},{"name":"Opportunity and prospect identification","value":"Spot Prospects And Opportunities","valueDescription":"Surfaces relevant prospects, changing customer needs and potential opportunities that may otherwise go unnoticed."},{"name":"Research, analysis and reporting time reduction","value":"Reduce Manual Analysis Time","valueDescription":"Reduces time spent on manual research, analysis and reporting; the product states reductions of up to 60%."},{"name":"Role-based data access","value":"Control Access By Role","valueDescription":"Gives people access to the data they need while applying permissions based on their roles."}]},{"name":"Orby · Employee Training Agent","anchor":"product-orby-employee-training-agent","type":"Solution","url":"https://codewave.com/solutions/ai-assessments-training-employees","summary":"Help employees build communication and emotional intelligence through practice in challenging workplace conversations and feedback.","description":"Orby helps employees practise workplace conversations with an AI that plays the other person in voice and video simulations. Employees can rehearse customer conversations, difficult negotiations, complaints and feedback, then receive feedback on communication and emotional intelligence. They can compare different responses, use feedback in another attempt and review scores across sessions. For sales practice, Orby can connect a knowledge base and centralized CRM to bring customer and product context into rehearsals.","pricing":{},"features":[{"name":"Voice and video conversation simulations","value":"Practise Conversations In Realistic Simulations","valueDescription":"Employees can rehearse workplace conversations with Orby acting as the other person, without putting a customer or colleague on the spot."},{"name":"Workplace conversation practice","value":"Prepare For Challenging Workplace Conversations","valueDescription":"Teams can rehearse situations from customer conversations and complaints to negotiations and feedback before facing them at work."},{"name":"Communication feedback","value":"Improve Clarity And Delivery","valueDescription":"Employees receive feedback on how they phrase and deliver what they say, helping them practise clearer communication."},{"name":"Emotional intelligence feedback","value":"Respond To Others With Empathy","valueDescription":"Employees can practise understanding another person's concerns, responding with empathy and handling feedback constructively."},{"name":"Response comparison and rehearsal","value":"Compare Responses And Practise Again","valueDescription":"By trying different approaches and applying feedback in another attempt, employees can continue developing their responses."},{"name":"Customer context integration","value":"Ground Rehearsals In Customer Context","valueDescription":"Connecting product knowledge and CRM information gives teams customer and relationship context for rehearsals and helps them prepare for customer conversations."},{"name":"Progress tracking","value":"Track Skills Across Practice Sessions","valueDescription":"Reviewing scores over time helps employees identify the skills that need further practice."}]},{"name":"Willo · Customer Support Agent","anchor":"product-willo-customer-support-agent","type":"Solution","url":"https://codewave.com/solutions/ai-customer-support-automation","summary":"Resolve routine requests quickly and route complex customer issues to human experts with relevant context.","description":"Willo is an audio- and video-based customer support agent that listens to customers, understands their concerns and helps resolve issues. It responds to routine queries, assesses issue urgency, takes actions through connected business systems where permitted, and hands complex issues or serious grievances to human experts with relevant customer context and history.","pricing":{},"features":[{"name":"Fast customer responses","value":"Answer Customers In Under 30 Seconds","valueDescription":"Provides a quick response, with the stated aim of answering customers in under 30 seconds rather than making them wait for an available support agent."},{"name":"Customer context and concern understanding","value":"Understand Concerns With Customer Context","valueDescription":"Uses relevant profile information and history, and asks questions when needed, to understand issues and personalize responses with empathy."},{"name":"Routine query resolution","value":"Resolve Routine Customer Requests","valueDescription":"Handles common questions and straightforward customer requests, allowing customers to get help without waiting for a human support agent."},{"name":"Contextual human expert handoff","value":"Bring In Experts With Relevant Context","valueDescription":"Routes issues needing human attention to an appropriate expert and shares relevant customer context and history to help them continue the conversation."},{"name":"Audio and video customer support","value":"Support Customers Through Audio And Video","valueDescription":"Customers can bring support requests through audio and video, enabling the agent to listen to their concerns and respond."},{"name":"Business system actions","value":"Take Action Through Business Systems","valueDescription":"Connects with business systems to raise service requests, update records or start the next process step within applicable business rules and permissions."},{"name":"Issue prioritization","value":"Prioritize Issues By Urgency","valueDescription":"Evaluates the seriousness of a customer issue and how quickly it needs attention, helping support teams direct attention to pressing concerns."}]},{"name":"Basic","anchor":"product-basic","type":"Service","url":"https://codewave.com/pricing","summary":"Ship a defined software build on a fixed timeline with UI, engineering, QA and launch included.","description":"Basic is Codewave’s standard software delivery package for customers who have completed their research and defined what to build. Codewave delivers a build to specification on a fixed timeline, including UI, engineering, QA and launch. The package is complete when the build is shipped.","pricing":{},"features":[{"name":"Fixed-timeline delivery","value":"Ship The Build On Schedule","valueDescription":"Works to an agreed fixed timeline and delivers the build to specification, with shipping as the defined completion point."},{"name":"Customer-defined scope","value":"Start With A Defined Scope","valueDescription":"Begins delivery with research completed and the build decision already made, keeping the work focused on the customer’s specified requirements."},{"name":"End-to-end build services","value":"Cover The Build Through Launch","valueDescription":"Brings UI work, engineering, quality assurance and launch together in one software delivery package."}],"marketCategories":[{"name":"Custom Software Development Services","url":"https://nowen.ai/category/custom-software-development-services"}]},{"name":"Pro","anchor":"product-pro","type":"Service","url":"https://codewave.com/pricing","summary":"Turn a business goal into a launched product focused on measurable outcomes, shaped through discovery and assessed after launch.","description":"Pro is Codewave’s Premium ADLC delivery package for customers who bring a business goal. A design thinking sprint helps reveal problems and possibilities before development, after which the customer decides what to build. Codewave delivers one build aimed at an agreed outcome, with engineering, QA and launch included. Qbit orchestrates the work, and outcomes are agreed upfront and measured after launch using Impact Index.","pricing":{},"features":[{"name":"Outcome-led delivery","value":"Focus The Build On Outcomes","valueDescription":"Keeps delivery oriented around the business goal and an agreed measure of success, rather than treating shipment alone as the finish line."},{"name":"Design thinking sprint","value":"Reveal Problems Before Building","valueDescription":"Explores the business goal and uncovers problems and possibilities with Codewave before committing to what gets built."},{"name":"Impact Index outcome measurement","value":"Measure Results After Launch","valueDescription":"Agrees on outcome measures before work begins, then assesses results after launch against the Impact Index."},{"name":"Engineering, QA and launch","value":"Build, Test, And Launch","valueDescription":"Takes the selected build through engineering and quality assurance, with launch included in the package."},{"name":"Qbit work orchestration","value":"Orchestrate Work With Qbit","valueDescription":"Uses Qbit to coordinate the work involved in building toward the agreed outcome."}]},{"name":"Pioneer","anchor":"product-pioneer","type":"Service","url":"https://codewave.com/pricing","summary":"Turn a brief into two market-tested futures, select an evidence-backed winner and scale what works.","description":"Pioneer is Codewave’s QDLC software delivery package. Customers provide a one-line brief describing a problem, desired outcome or change. Codewave develops two hypotheses as different futures, builds and A/B tests them in market, then uses evidence to select and scale the winner. Delivery is run through QuantumAgile by Qbit and held to the Impact Index. The package is complete when the outcome is proven.","pricing":{},"features":[{"name":"Dual hypothesis development","value":"Build Two Distinct Futures","valueDescription":"Lets customers compare two built alternatives rather than committing to a single direction from the outset."},{"name":"Market A/B testing","value":"Test Both Futures In Market","valueDescription":"Lets customers assess the two hypotheses using evidence gathered from market testing."},{"name":"Evidence-based winner selection","value":"Choose The Evidence-Backed Winner","valueDescription":"Lets customers choose which future to pursue based on evidence produced by market tests."},{"name":"Winner scaling","value":"Scale The Winning Future","valueDescription":"Moves the selected future beyond testing into scale as part of the project."},{"name":"QuantumAgile delivery","value":"Run Delivery Through QuantumAgile","valueDescription":"QuantumAgile is the named delivery approach for Pioneer, with Qbit running the process."},{"name":"Impact Index accountability","value":"Measure Outcomes Against Impact Index","valueDescription":"The Impact Index provides the stated outcome-measurement framework for Pioneer, with live measurement during the project."},{"name":"Outcome proof","value":"Prove The Outcome Before Completion","valueDescription":"The package is considered done when the outcome is proven, according to the package comparison."},{"name":"Qbit delivery orchestration","value":"Orchestrate Delivery With Qbit","valueDescription":"Qbit orchestrates the Pioneer delivery process, as stated in the package details."}]}],"audiences":[],"segments":[{"name":"Digital transformation consulting","description":"Management and IT consulting for enterprise digital strategy, business and technology alignment, data and AI strategy, and organizational change to deliver measurable transformation outcomes.","size":230.62,"cagr":11.6,"color":1,"productNames":["Strategy & Transformation","Pro","Pioneer"],"methodology":"The Business Research Company reports a 2025 global digital transformation consulting services market of $230.62 billion and forecasts 11.6% CAGR through 2030. Market Research Future gives a lower 7.4% CAGR and a 2024 size of $249.96 billion, indicating variation in market scope and estimates. The figures above use the more directly comparable consulting-services estimate.","citations":[{"url":"https://www.thebusinessresearchcompany.com/report/digital-transformation-consulting-services-market-report","text":"market size has reached to $230.62 billion in 2025 • Expected to grow to $398.85 billion in 2030 at a compound annual growth rate (CAGR) of 11.6%"},{"url":"https://www.marketresearchfuture.com/reports/digital-transformation-consulting-market-22794","text":"2024 Market Size$ 249.96 Billion ... CAGR (2025 - 2035)7.4%"}]},{"name":"Application modernization and custom development","description":"End-to-end modernization and custom application development to replace or extend legacy systems, build maintainable architectures, and deliver new web/desktop/cloud-native applications.","size":205.33,"cagr":9.26,"color":2,"productNames":["Product & Platform Engineering","Application & Cloud Modernization","Security, Compliance & Quality Engineering","Basic","Pro","Pioneer","Qbit · Agentic Orchestrator"],"methodology":"Estimated using the global application development and integration market as the closest available proxy for modernization and custom application delivery: USD 205.33 billion in 2025, growing at 9.26% CAGR through 2035. Custom software development is a narrower related market, reported at USD 42.97 billion in 2024 and 23.03% CAGR; its faster growth is not assumed to apply to the broader segment.","citations":[{"url":"https://www.precedenceresearch.com/application-development-and-integration-market","text":"global application development and integration market size was calculated at USD 205.33 billion in 2025 ... expanding at a CAGR of 9.26%"},{"url":"https://www.sphericalinsights.com/reports/custom-software-development-market","text":"Global Custom Software Development Market Size was Worth Around USD 42.97 Billion in 2024 ... CAGR of 23.03%"}]},{"name":"Customer experience design","description":"Services that research, map, and redesign customer and employee interactions to improve usability, satisfaction, and business outcomes through human-centered research and service design.","size":21.4,"cagr":6.6,"color":3,"productNames":["Customer Experience & Service Design","Strategy & Transformation","Pro"],"methodology":"No standalone estimate for customer experience design services appears in the results. The closest broad proxy is the reported global UX market, which includes a wider ecosystem of UX services and software and is therefore an imperfect fit. Advanced mobile UX design services provide a narrower services-market reference point.","citations":[{"url":"https://www.linkedin.com/pulse/thorough-review-user-experience-ux-market-size-share-cdege","text":"The UX market is currently valued at approximately USD 21.4 billion. Projected to expand at a CAGR of 6.6% during 2026–2033."},{"url":"https://www.futuremarketinsights.com/reports/advanced-mobile-ux-design-services-market","text":"The advanced mobile ux design services market was valued at USD 1.38 billion in 2025 ... forecast to expand ... at a 6.8% CAGR."}]},{"name":"AI and data consulting","description":"Services that establish trustworthy data foundations and implement AI-enabled workflows through data architecture, governance, agent engineering, evaluation and human oversight.","size":12,"cagr":21.6,"color":4,"productNames":["AI agents & intelligent automation","Data, Analytics & AI Readiness"],"methodology":"Estimated current global market at approximately $12 billion, using the $8.4 billion 2024 AI consulting market estimate as an anchor and allowing for the broader segment’s data architecture, governance, and implementation services. The 21.6% CAGR is a proxy based on the cited AI consulting forecast; growth for the broader AI-and-data segment may differ.","citations":[{"url":"https://scoop.market.us/ai-consulting-market-news/","text":"The global AI Consulting Market is projected to grow significantly, reaching USD 59.4 billion by 2034, up from USD 8.4 billion in 2024, with a robust CAGR of 21.6%."}]},{"name":"IoT engineering and integration","description":"End-to-end engineering, embedded software and device integration for connected products and industrial monitoring, including secure device management, data ingestion and backend integration for analytics and control.","size":20.8,"cagr":19.8,"color":5,"productNames":["AIoT & Physical AI Systems"],"methodology":"Estimated using the IoT engineering services market as the closest match to the segment’s end-to-end engineering, embedded software, and integration scope. The source reports a 2026 global market size of USD 20.8 billion and a 19.8% CAGR through 2035. A separate IoT integration estimate is smaller, reflecting a narrower market definition.","citations":[{"url":"https://www.businessresearchinsights.com/market-reports/iot-engineering-services-market-117164","text":"Global IoT Engineering Services Market size is valued at USD 20.8 Billion in 2026, expected to reach USD 109.27 Billion by 2035, with a CAGR of 19.8% from 2026 to 2035."},{"url":"https://www.marketresearchfuture.com/reports/iot-integration-market-7312","text":"The IoT Integration Market reached USD 6.50 billion in 2025 and is forecast to grow from USD 8.18 billion in 2026 to USD 64.58 billion by 2035, registering a 25.80% CAGR."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://codewave.com","text":"Codewave"},{"url":"https://codewave.com/services/strategy-transformation","text":"Strategy & Transformation"},{"url":"https://codewave.com/services/customer-experience-service-design","text":"Customer Experience & Service Design"},{"url":"https://codewave.com/services/ai-agents-automation","text":"AI agents & intelligent automation"},{"url":"https://codewave.com/services/physical-ai-systems","text":"AIoT & Physical AI Systems"},{"url":"https://codewave.com/services/product-platform-engineering","text":"Product & Platform Engineering"},{"url":"https://codewave.com/services/application-cloud-modernization","text":"Application & Cloud Modernization"},{"url":"https://codewave.com/services/data-analytics-ai-readiness","text":"Data, Analytics & AI Readiness"},{"url":"https://codewave.com/services/security-compliance-quality","text":"Security, Compliance & Quality Engineering"},{"url":"https://codewave.com/solutions/qbit-ai-delivery-orchestrator","text":"Qbit · Agentic Orchestrator"},{"url":"https://codewave.com/solutions/marketing-agent-lead-generation","text":"Flint · Marketing Agent"},{"url":"https://codewave.com/solutions/ai-ready-data-monitoring-analysis-insights","text":"StoryMetrics AI · AI Analyst"},{"url":"https://codewave.com/solutions/ai-assessments-training-employees","text":"Orby · Employee Training Agent"},{"url":"https://codewave.com/solutions/ai-customer-support-automation","text":"Willo · Customer Support Agent"},{"url":"https://codewave.com/pricing","text":"Basic"},{"url":"https://www.thebusinessresearchcompany.com/report/digital-transformation-consulting-services-market-report","text":"market size has reached to $230.62 billion in 2025 • Expected to grow to $398.85 billion in 2030 at a compound annual growth rate (CAGR) of 11.6%"},{"url":"https://www.marketresearchfuture.com/reports/digital-transformation-consulting-market-22794","text":"2024 Market Size$ 249.96 Billion ... CAGR (2025 - 2035)7.4%"},{"url":"https://www.precedenceresearch.com/application-development-and-integration-market","text":"global application development and integration market size was calculated at USD 205.33 billion in 2025 ... expanding at a CAGR of 9.26%"},{"url":"https://www.sphericalinsights.com/reports/custom-software-development-market","text":"Global Custom Software Development Market Size was Worth Around USD 42.97 Billion in 2024 ... CAGR of 23.03%"},{"url":"https://www.linkedin.com/pulse/thorough-review-user-experience-ux-market-size-share-cdege","text":"The UX market is currently valued at approximately USD 21.4 billion. Projected to expand at a CAGR of 6.6% during 2026–2033."},{"url":"https://www.futuremarketinsights.com/reports/advanced-mobile-ux-design-services-market","text":"The advanced mobile ux design services market was valued at USD 1.38 billion in 2025 ... forecast to expand ... at a 6.8% CAGR."},{"url":"https://scoop.market.us/ai-consulting-market-news/","text":"The global AI Consulting Market is projected to grow significantly, reaching USD 59.4 billion by 2034, up from USD 8.4 billion in 2024, with a robust CAGR of 21.6%."},{"url":"https://www.businessresearchinsights.com/market-reports/iot-engineering-services-market-117164","text":"Global IoT Engineering Services Market size is valued at USD 20.8 Billion in 2026, expected to reach USD 109.27 Billion by 2035, with a CAGR of 19.8% from 2026 to 2035."},{"url":"https://www.marketresearchfuture.com/reports/iot-integration-market-7312","text":"The IoT Integration Market reached USD 6.50 billion in 2025 and is forecast to grow from USD 8.18 billion in 2026 to USD 64.58 billion by 2035, registering a 25.80% CAGR."}]}