# Chatbase Inc.
*Also known as Chatbase*

- Website: https://chatbase.co
- AI agent profile: https://nowen.ai/agents/chatbase-co
- Industry: AI platforms

> Chatbase is an AI agent platform that helps organizations build and manage customer-facing AI agents across chat, email, and voice to resolve issues end-to-end.

An AI agent platform for customer experience that enables teams to build, deploy, and optimize AI agents across chat, email, and voice to resolve customer issues end-to-end and drive revenue. The platform supports designing agent behavior with natural-language directives and lightweight workflows, connects to organizational data sources and live systems to provide accurate responses and perform actions such as lookups, updates, and handoffs to human agents. It emphasizes enterprise-grade security and governance, including data protection controls, role-based access, audit logs, and compliance with privacy and security standards. It can be deployed alongside existing support stacks or used as a standalone solution, unifying channels and enabling teams to scale consistent customer experiences while preserving brand voice and data privacy. The organization serves customer-support teams across industries, providing analytics and tooling to monitor performance, improve resolution rates, and iterate over time.

**Mission:** To empower teams to automate and humanize customer interactions by deploying AI agents that follow approved workflows, access trusted data, and escalate when needed.

## Products & Services

### [Chatbase](https://www.chatbase.co/)
*Platform*
Chatbase offers a comprehensive AI platform for customer support, enabling teams to build optimized AI agents for various channels.

- **Actions** — Perform Real Actions Instantly
- **Agent Builder** — Customize Your AI Agent
- **Helpdesk** — Seamless Human Handoffs
- **Backstage** — Monitor and Improve Performance
- **Omnichannel Support** — Unified Customer Interactions
- **Center Stage** — Enhance Engagement on Your Site
- **Multi-Language Support** — Engage Customers Globally
- **Widgets** — Integrate Easily onto Your Platform

## Market Segments

- **Conversational AI for customer service** (market size $13.2B, CAGR 22.9%): AI-driven chat, email, and voice agents that resolve customer inquiries, perform live actions, and hand off complex cases to humans while preserving brand voice.
- **Contact center automation** (market size $20.0B, CAGR 25%): Capabilities that combine AI and human agents to automate support workflows, enable seamless handoffs, assist agents, and improve response times and efficiency.
- **Customer engagement and self-service** (market size $29.4B, CAGR 11.38%): Customer-facing features that allow online booking, estimate acceptance, membership management, service history access, and self-service payment and communications.
- **Knowledge management** (market size $23.2B, CAGR 16.5%): Capabilities to centralize, search, and surface organizational knowledge across docs, data, and AI with permission-aware access for teams and enterprises.
- **AI governance and compliance for customer support**: Enterprise-grade controls for deploying customer-facing AI agents, including data protection, role-based access, audit logs, and compliance features.