{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/caselle-com","markdownUrl":"https://nowen.ai/agents/caselle-com.md","jsonUrl":"https://nowen.ai/agents/caselle-com.json","name":"Caselle","legalName":"Caselle Inc","website":"https://caselle.com","location":"Provo, Utah, United States","address":{"city":"Provo","state":"Utah","country":"United States"},"industry":"Local Government Technology","deliveryModel":"software","marketCategories":{"primary":{"name":"ERP Software","url":"https://nowen.ai/category/erp-software"},"others":[{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T21:49:14.374Z","summary":"Caselle helps local governments manage finances and operations with integrated software and support.","description":"Caselle develops integrated software and provides services that help local governments, cities, and special service districts manage public finances, utility billing, reporting, and day-to-day operations. Its connected tools and customer support help government teams improve accuracy, streamline workflows, and engage their communities more meaningfully.","mission":"We exist to help government workers and city managers be exceptional stewards of public funds.","directory":{"industryName":"Local Government Technology","agentCount":5,"indexable":false,"hubUrl":"https://nowen.ai/industry/local-government-technology"},"categoryDirectory":{"name":"ERP Software","agentCount":47,"indexable":true,"url":"https://nowen.ai/category/erp-software"},"aiReaderFamilies":["OpenAI","Perplexity"],"products":[{"name":"Caselle local government software platform","anchor":"product-caselle-local-government-software-platform","type":"Platform","url":"https://www.caselle.com/software","summary":"Connect municipal operations, streamline financial and administrative work, and give staff and residents accessible tools for local government services.","description":"Caselle is an integrated, modular software platform for local governments and special service districts. Its connected applications support finance and accounting, utility billing, payroll and HR, project accounting, community development, property and business tax, licensing, and citizen services. Capabilities include reporting and Excel integration, workflow management, payment processing, and resident-facing applications and payments. Organizations can add modules as needs change and deploy the platform through Caselle Cloud hosting or on-premise. The hosted option includes automatic updates, backups, security controls, and simplified license management. Caselle also offers implementation, training, and ongoing support services.","pricing":{},"features":[{"name":"Integrated government modules","value":"Connect Government Functions","valueDescription":"Bring key municipal operations together in one platform and add modules as organizational needs change."},{"name":"Government finance and accounting","value":"Manage Public Finances","valueDescription":"Manage financial activity across payables, receivables, accounting, payments, and projects, with tools for reconciliation, reporting, and year-end work."},{"name":"Utility billing and account management","value":"Manage Utility Accounts And Billing","valueDescription":"Configure utility billing, maintain customer and service records, track balances and delinquencies, and generate bills and notices."},{"name":"Payroll processing and employee records","value":"Automate Payroll And Employee Tracking","valueDescription":"Process payroll, track employee pay and leave, configure deductions, issue payments, and provide employees with online access to time entry and pay information."},{"name":"Human resources management","value":"Manage Employee Information And HR Workflows","valueDescription":"Keep employee records organized across recruitment and employment, track HR matters and evaluations, and support timekeeping, reporting, and benefits enrollment."},{"name":"Community development and licensing","value":"Manage Municipal Applications","valueDescription":"Coordinate permitting, planning, zoning, inspections, code enforcement, taxation, and licensing through applications designed for local government processes."},{"name":"Code enforcement case management","value":"Manage Enforcement Cases","valueDescription":"Organize complaints, inspections, violations, notices, and follow-up actions from initial report through resolution."},{"name":"Citizen portal and online services","value":"Expand Online Access To City Services","valueDescription":"Let residents and businesses access selected applications, payments, accounts, and service tasks online, by text, or by phone while connecting activity with Caselle records."},{"name":"Cloud and on-premise deployment","value":"Choose A Deployment Option","valueDescription":"Choose hosted cloud software or an on-premise setup, with the hosted option providing updates, backups, and simplified license management."},{"name":"Cloud security and continuity","value":"Protect Data And Support Continuity","valueDescription":"Use documented security controls and data protection measures, with cloud backups and disaster recovery capabilities to support operations through disruptions."},{"name":"Financial reporting and Excel integration","value":"Create And Analyze Financial Reports","valueDescription":"Use configurable reports, web-based financial views, budget tools, and Excel connectivity to prepare and review financial information."},{"name":"Accounts payable and purchasing","value":"Manage Invoices And Purchasing","valueDescription":"Track vendor invoices and payments, configure approvals and budget warnings, manage tax forms, and support purchasing workflows from requisition through receiving."},{"name":"Accounts receivable and billing","value":"Manage Billing And Receivables","valueDescription":"Create and track invoices, record payments, automate recurring billing and journal entries, and provide customers with online invoice access and payment."},{"name":"Cash receipting and deposit management","value":"Process And Reconcile Payments","valueDescription":"Centralize payment recording, create and balance deposits, print receipts, and keep connected financial applications current through automatic posting."},{"name":"Project accounting","value":"Track And Forecast Project Costs","valueDescription":"Monitor project expenses across financial areas, build budgets from actual costs, estimate expenses as work progresses, and report variances."},{"name":"Property tax administration","value":"Manage Property Tax Operations","valueDescription":"Administer assessments, tax billing, collections, distributions, and delinquencies with configurable tax structures and connected financial applications."},{"name":"Business tax collection","value":"Track Business Tax Returns","valueDescription":"Monitor filing activity, manage amended returns, calculate applicable fees, and let businesses submit returns and payments online."},{"name":"Utility service operations","value":"Coordinate Utility Service Work","valueDescription":"Connect meter data, billing, field service orders, water usage, backflow records, tax certification, and utility information in Excel."},{"name":"Payroll reporting and compliance","value":"Support Payroll Reporting","valueDescription":"Prepare payroll and year-end reports and forms, support retirement reporting, and exchange payroll data with Excel."},{"name":"Building permit workflows","value":"Move Permits Through Local Workflows","valueDescription":"Track permit information and progress, configure approval processes, share real-time updates, and support online applications, payments, and inspection requests."},{"name":"Planning and zoning workflows","value":"Track Planning Projects And Approvals","valueDescription":"Configure planning and zoning processes, monitor approvals and milestones, manage public hearings, and keep staff and stakeholders informed."},{"name":"Business license administration","value":"Manage Business Licenses","valueDescription":"Track business licenses, configure fees, manage renewals and issuance, check compliance, and support online applications and payments."},{"name":"Payment reconciliation and direct payment flows","value":"Reconcile Payments With Less Manual Work","valueDescription":"Review deposit details and connect resident payments with account records, helping staff reduce manual reconciliation and delays in payment visibility."},{"name":"Modular scalability","value":"Scale With Changing Needs","valueDescription":"Expand users, departments, and software functionality over time through a modular platform."},{"name":"Implementation, training, and support","value":"Guide Teams Through Adoption","valueDescription":"Receive assistance with planning, configuration, migration, training, and ongoing questions as staff adopt and use the software."}],"marketCategories":[{"name":"ERP Software","url":"https://nowen.ai/category/erp-software"}]},{"name":"Onboarding & Implementation Services","anchor":"product-onboarding-and-implementation-services","type":"Service","url":"https://www.caselle.com/services/onboarding-and-implementation","summary":"Help local government teams adopt Caselle through structured implementation, guided training, and continued support while minimizing disruption to daily operations.","description":"Caselle’s onboarding and implementation services guide local government teams from planning through post-launch support. The process includes a customized plan with goals, success criteria, tasks, owners, and milestones; a dedicated implementation team; data conversion and system configuration; practice in a mock environment; training using customer data and real workflows; and support after go-live. Caselle reports that most implementations are completed within four to twelve months.","pricing":{},"features":[{"name":"Implementation planning","value":"Align Goals And Track Milestones","valueDescription":"Clarify goals, success criteria, responsibilities, and milestones as teams move through implementation."},{"name":"Dedicated implementation team","value":"Work With A Dedicated Team","valueDescription":"Partner with an implementation team throughout the project, with regular updates and shared accountability."},{"name":"Data conversion and system configuration","value":"Convert Data And Configure Systems","valueDescription":"Use guided data conversion and system configuration to prepare Caselle for the organization’s transition."},{"name":"Workflow-based staff training","value":"Train Staff With Real Data","valueDescription":"Train with the organization’s own data and workflows to prepare staff for day-to-day use."},{"name":"Operationally mindful launch","value":"Transition With Less Disruption","valueDescription":"Transition to the system while maintaining daily operations and reducing disruption."},{"name":"Post-launch support","value":"Get Support After Go-Live","valueDescription":"Receive guidance after launch as the organization begins using Caselle."},{"name":"Pre-launch testing","value":"Practice Before Go-Live","valueDescription":"Use a mock environment to practice with the system and address questions before launch."},{"name":"Typical implementation timeline","value":"Plan For A Four-To-Twelve-Month Timeline","valueDescription":"Use Caselle’s stated typical implementation timeframe of four to twelve months for planning."}]},{"name":"Ongoing Training & Customer Support","anchor":"product-ongoing-training-and-customer-support","type":"Service","url":"https://www.caselle.com/services/training-and-support","summary":"Build staff capability across Caselle modules and get practical help when software questions arise.","description":"Caselle provides ongoing training and customer support to help teams build confidence and capability across its software modules. Staff can learn through online or in-house sessions, onsite training, and webinars, including recorded sessions available through the Knowledge Base. Training can use the customer’s own data, and Caselle’s support team helps answer questions about the software.","pricing":{},"features":[{"name":"Responsive technical support","value":"Get Responsive Technical Help","valueDescription":"Reach Caselle through the support portal, email, or phone, with remote support sessions available when needed."},{"name":"Flexible training formats","value":"Choose A Suitable Training Format","valueDescription":"Select online, in-house, or onsite training based on team needs and trainer availability."},{"name":"Training with customer data","value":"Practice With Your Own Data","valueDescription":"Train using organizational data so staff can learn in the context of their own information."},{"name":"Custom module training","value":"Build Skills Across Caselle Modules","valueDescription":"Tailor training to the Caselle modules staff use and help them develop familiarity with their features and workflows."},{"name":"Live and recorded webinars","value":"Learn Through Webinars","valueDescription":"Join upcoming webinars or revisit recorded sessions through the Knowledge Base."},{"name":"Knowledge base resources","value":"Access Practical Learning Resources","valueDescription":"Use customer-only articles, how-to guidance, technical information, and recorded webinars."}]},{"name":"Professional Services","anchor":"product-professional-services","type":"Service","url":"https://www.caselle.com/services/back-office-services","summary":"Provide back-office and financial support that helps local governments address staffing gaps and keep routine operations moving.","description":"Caselle Professional Services provides municipal consulting and back-office support to help local governments fill staffing gaps, prepare for audits, or hand off ongoing responsibilities. Services cover routine utility billing, accounts payable, and general ledger work, as well as one-time specialty tasks. Caselle describes the service as a way to provide timely financials and free municipal teams to focus on other work.","pricing":{},"features":[{"name":"General ledger services","value":"Maintain Timely Financial Records","valueDescription":"Use ongoing support for bank reconciliation, financial reporting, balancing payables and receivables, and managing clearing accounts."},{"name":"Flexible operational assistance","value":"Fill Staffing And Workload Gaps","valueDescription":"Use services to supplement staff capacity or hand off ongoing responsibilities when additional support is needed."},{"name":"Utility billing support","value":"Manage Utility Billing Workloads","valueDescription":"Hand off billing calculations, bill production and mailing, customer service tasks, and delinquent or shutoff notices."},{"name":"Accounts payable processing","value":"Streamline Accounts Payable Tasks","valueDescription":"Get support with invoice entry, payment preparation, reporting, and document digitization, with a defined review and approval process."},{"name":"Payroll and year-end reporting support","value":"Handle Payroll And Year-End Work","valueDescription":"Get assistance with payroll processes and year-end filing, reporting, and balancing for W-2 and 1099 forms."},{"name":"Chart of accounts and pre-audit cleanup","value":"Prepare Accounts And Records","valueDescription":"Request chart of accounts or pre-audit cleanup support."},{"name":"Reconciliation catch-up","value":"Catch Up On Reconciliations","valueDescription":"Get one-time help catching up on bank and general ledger reconciliations."},{"name":"Budget entry and support","value":"Complete Budget Entry Tasks","valueDescription":"Request assistance with budget entry and related work."},{"name":"Report and form building","value":"Build Reports And Forms","valueDescription":"Get help building reports and forms for organizational needs."}],"marketCategories":[{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"}]},{"name":"Data Cleanup & Migration Services","anchor":"product-data-cleanup-and-migration-services","type":"Service","url":"https://www.caselle.com/services/data-cleanup-migration","summary":"Improve data quality and streamline data transitions and recurring processes for local government teams.","description":"Caselle’s Data Cleanup & Migration services help local governments improve data quality, convert and organize information, and automate data processes. The team works with large data sets through data mining, formatting, population, merges, and conversions, and can create electronic processes to update records. Services also include automating custom report exports and routine information imports. Caselle states that this work can reduce manual effort and, in many cases, avoid downtime.","pricing":{},"features":[{"name":"Data cleanup","value":"Improve Data Quality","valueDescription":"Use electronic processes to clean and update records, supporting more reliable information and reducing manual data work."},{"name":"Data migration","value":"Streamline Data Transitions","valueDescription":"Get support for data mining, formatting, population, merges, and conversions to make data transitions more manageable."},{"name":"Data process automation","value":"Reduce Repetitive Data Work","valueDescription":"Automate recurring report exports and information imports to reduce manual work."},{"name":"Custom data updates","value":"Update Customer Records","valueDescription":"Use custom SQL scripts to update customer information such as street coordinates and refuse routes."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://caselle.com","text":"Caselle"},{"url":"https://www.caselle.com/software","text":"Caselle local government software platform"},{"url":"https://www.caselle.com/services/onboarding-and-implementation","text":"Onboarding & Implementation Services"},{"url":"https://www.caselle.com/services/training-and-support","text":"Ongoing Training & Customer Support"},{"url":"https://www.caselle.com/services/back-office-services","text":"Professional Services"},{"url":"https://www.caselle.com/services/data-cleanup-migration","text":"Data Cleanup & Migration Services"}]}