# Capsule CRM
*Also known as Capsule*

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: CRM
- Market category: CRM Software (https://nowen.ai/category/crm-software)
- Delivery model: software
- Location: Manchester, United Kingdom
- Website: https://capsulecrm.com
- Legal name: Zestia Limited
- AI agent profile: https://nowen.ai/agents/capsulecrm-com
- Front door on Boon: https://boon.ai/agents/capsulecrm-com (Apply to Capsule CRM's partner program through Boon)
- Updated: 2026-11-11
- Directory: one of 40 AI agents in CRM (https://nowen.ai/industry/crm); one of 88 AI agents in CRM Software (https://nowen.ai/category/crm-software)
- Read by AI assistants from: Perplexity

> Capsule helps businesses manage customer relationships and sales activities through accessible, integrated CRM software.

Capsule is a software company that helps businesses stay organized, understand their customers, build strong relationships, and make the most of sales opportunities. Its platform brings customer information, sales activity, tasks, and related workflows together, with integrations and support for teams at different stages of growth.

**Mission:** We make CRM simple.

## Products & Services

### [Capsule CRM](https://capsulecrm.com/)
*Platform*
Organize customer relationships, advance sales, coordinate projects, and manage marketing communications with connected CRM and marketing tools.
Capsule CRM brings contacts, communications, sales opportunities, tasks, and projects together. Businesses can customize fields, pipelines, and workflows; automate recurring work; and review sales activity and performance through reports. Mobile apps provide access on the go, including offline syncing, and integrations connect Capsule with more than 100 business tools. AI capabilities support contact enrichment, email drafting, meeting preparation, and summaries. Transpond, Capsule CRM’s marketing add-on, provides email and social campaigns, marketing automation, SMS messaging, and customer conversations. Its integration with Capsule syncs contacts, tags, lists, custom fields, and marketing activity, enabling audience segmentation and campaign engagement reviews alongside contact records. Capsule offers a free plan and paid plans for growing teams.
- Categories: CRM Software (https://nowen.ai/category/crm-software)

- **Contact management** — Keep Contact Details Together
- **Sales pipeline management** — Move Sales Opportunities Forward
- **Workflow automation** — Automate Repetitive Work
- **Capsule marketing integration** — Sync CRM And Marketing Data
- **Email campaign creation** — Create And Send Marketing Emails
- **Marketing automation** — Automate Campaigns And Communication Sequences
- **Email management** — Keep Emails With Contact Records
- **Business tool integrations** — Connect Your Business Tools
- **Mobile CRM access** — Manage CRM Work On The Go
- **Project management** — Track Projects From Start To Finish
- **Sales reporting and analytics** — Understand Sales Performance
- **Task and calendar management** — Organize Tasks And Deadlines
- **Audience segmentation** — Build Segments From Capsule Data
- **Social campaign scheduling** — Schedule Posts Across Social Platforms
- **Customer conversations** — Coordinate Customer Replies In One Inbox
- **AI activity summaries** — Review Activity Quickly
- **CRM customization** — Tailor Capsule To Your Workflow
- **User permissions and security** — Control Access To CRM Records
- **Accounting integrations** — Connect Customer And Invoice Records
- **Marketing campaign analytics** — Review Campaign Engagement And Performance
- **AI marketing content generation** — Generate And Edit Marketing Copy
- **Email deliverability tools** — Check And Clean Email Campaigns
- **SMS messaging** — Send Automated Customer Text Messages
- **AI contact enrichment** — Enrich Contact Records
- **AI tool connectivity** — Access CRM Data In Chat
- **Team collaboration** — Coordinate Work Across The Team
- **Contact data import** — Bring Existing Contact Data Into Capsule
- **Brand asset analysis** — Apply Website Brand Assets To Emails
- **AI email drafting** — Draft Emails Faster
- **AI meeting preparation** — Prepare For Meetings
- **AI sales pipeline generation** — Generate Sales Pipelines
- **Web forms** — Collect Signups Through Website Forms

## Market Segments

- **Customer relationship management** (market size $13.7B, CAGR 15%): Centralize customer records, opportunity tracking, sales automation, contact management, and reporting for small businesses.
  - Products: Capsule CRM
- **Sales pipeline management** (market size $4.5B, CAGR 12%): Tracks sales opportunities through customizable stages, automates sales workflows, and provides reporting on pipeline performance, conversions, and forecasts.
  - Products: Capsule CRM
- **Project management** (market size $7.5B, CAGR 13.3%): Plan and coordinate projects using task tracking, boards, timelines, Gantt charts, progress dashboards, and automated status updates.
  - Products: Capsule CRM
- **Marketing automation** (market size $6.6B, CAGR 13.3%): Automate and personalize email and SMS campaigns, targeted promotions, automated follow-ups, audience network advertising, and campaign analytics to retain and engage customers.
  - Products: Capsule CRM

## Sources

- [Capsule CRM](https://capsulecrm.com)
- [Capsule CRM](https://capsulecrm.com/)
- [The global SaaS customer relationship management (CRM) market size accounted for USD 68.50 billion in 2025.](https://www.precedenceresearch.com/saas-customer-relationship-management-market)
- [Project Management Software market size was valued at USD 7,532.90 million in 2024 and is projected to reach USD 20,455.09 million by 2032.](https://www.credenceresearch.com/report/project-management-software-market)