{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/callminer-com","markdownUrl":"https://nowen.ai/agents/callminer-com.md","jsonUrl":"https://nowen.ai/agents/callminer-com.json","name":"CallMiner","website":"https://callminer.com","industry":"Contact Center","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:07:29.356Z","summary":"AI-powered analytics for customer experience and contact-center optimization.","description":"CallMiner is a technology company providing AI-powered analytics and insights that help organizations improve customer experiences and optimize contact-center performance. Focused on turning interactions across channels into actionable intelligence, the company serves industries including healthcare, retail, finance, and communications. Its capabilities support customer experience analytics, quality management, compliance, agent enablement, and operational optimization, enabling teams to understand CX trends, coach agents, detect risk, and drive measurable business value.","mission":"To help organizations unlock insights from all customer interactions to improve CX, agent performance, compliance, and operational efficiency.","directory":{"industryName":"Contact Center","agentCount":40,"indexable":true,"hubUrl":"https://nowen.ai/industry/contact-center"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/callminer-com","label":"Apply to CallMiner's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"CallMiner Eureka Platform","type":"Platform","url":"https://callminer.com/products/eureka","summary":"Enhances customer experience by leveraging AI-driven insights for improved interactions and operational efficiency.","description":"Capture, analyze and automate customer interactions at scale to improve CX and reduce operational costs. It offers features that support agents with data-driven coaching, facilitate multilingual interactions, and automate customer engagement.","pricing":{},"features":[{"name":"Analyze","value":"Improve CX Understanding","valueDescription":"By analyzing 100% of interactions, organizations can gain a comprehensive understanding of customer experience trends and areas for improvement."},{"name":"High Accuracy","value":"Ensure Faithful Data Representation","valueDescription":"Utilizes advanced AI algorithms to provide precise and reliable transcriptions, enhancing data usability for analytics."},{"name":"Record","value":"Achieve Comprehensive Interaction Capture","valueDescription":"Captures all customer interactions across channels, providing valuable data for analysis and insights."},{"name":"Seamless Integration","value":"Integrate With Various Platforms","valueDescription":"Supports a wide range of platforms, allowing users to streamline transcription processes without altering existing workflows."},{"name":"Coach","value":"Enhance Agent Performance","valueDescription":"Data-driven coaching allows agents to refine their skills and provide better customer service, ultimately improving customer satisfaction."},{"name":"RealTime","value":"Provide Instant Support","valueDescription":"On-the-spot coaching helps agents respond effectively to customer needs, improving service quality and reducing resolution times."},{"name":"Real-time Transcription","value":"Access Transcription Instantly","valueDescription":"Allows users to view transcriptions while conversations are ongoing, facilitating quick decision-making and action."},{"name":"LiveTranslate","value":"Facilitate Multilingual Interactions","valueDescription":"Allows businesses to effectively communicate with diverse customer bases across multiple languages, enhancing reach and customer satisfaction."},{"name":"Outreach","value":"Automate Customer Engagement","valueDescription":"Automates routine outreach tasks, allowing teams to focus on higher-value interactions and improving overall efficiency."},{"name":"Visualize","value":"Identify Trends Easily","valueDescription":"Data visualization simplifies the identification of trends, allowing teams to act quickly on insights."},{"name":"Multi-language Support","value":"Transcribe Across Languages","valueDescription":"Enables organizations to engage and interact with a global audience through accurate language transcription."},{"name":"OmniAgent","value":"Streamline Customer Interactions","valueDescription":"Combines human and AI capabilities to create a seamless experience for customers, optimizing interaction efficiency."},{"name":"Redact","value":"Ensure Data Privacy","valueDescription":"Protects sensitive customer information, helping businesses comply with data protection regulations and maintain trust."},{"name":"Screen Record","value":"Enhance Interaction Insights","valueDescription":"Provides a complete view of customer interactions by capturing on-screen activities for detailed analysis."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://callminer.com","text":"CallMiner"},{"url":"https://callminer.com/products/eureka","text":"CallMiner Eureka Platform"}]}