{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/beyondtrust-com","markdownUrl":"https://nowen.ai/agents/beyondtrust-com.md","jsonUrl":"https://nowen.ai/agents/beyondtrust-com.json","name":"BeyondTrust","website":"https://beyondtrust.com","industry":"Identity and Access Management","deliveryModel":"software","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T06:20:08.985Z","summary":"BeyondTrust helps organizations secure identities and manage privileged access across their environments.","description":"BeyondTrust helps organizations secure identities and control privileged access across their environments. It provides visibility into identity risks and pathways to privilege, and supports teams in applying least-privilege controls, detecting threats, and governing access for people, machines, and AI agents.","mission":"Help organizations reduce identity risk by making privileged access visible, governed, and limited to what is needed.","directory":{"industryName":"Identity and Access Management","agentCount":2,"indexable":false,"hubUrl":"https://nowen.ai/industry/identity-and-access-management"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/beyondtrust-com","label":"Apply to BeyondTrust's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"BeyondTrust Pathfinder Platform","anchor":"product-beyondtrust-pathfinder-platform","type":"Platform","url":"https://www.beyondtrust.com/products","summary":"Unify identity security, govern AI agents, and secure remote access to help reveal privilege risks and enforce controls across environments.","description":"BeyondTrust Pathfinder is an integrated, privilege-centric identity security platform that unifies PAM, ITDR, Secrets Management, CIEM, and Secure Remote Access. Through a single console, it brings together visibility, intelligence, governance, and controls across human, non-human, workload, and AI identities. The platform helps organizations map paths to privilege, reduce identity exposure, enforce least privilege and just-in-time access, govern AI agents, and secure remote support and privileged access across endpoints, cloud, SaaS, on-premises, and OT environments.","pricing":{},"features":[{"name":"Unified identity security capabilities","value":"Unify Identity Security Capabilities","valueDescription":"Bring multiple identity security capabilities together through one platform and console, with shared context across solutions."},{"name":"Cross-domain identity visibility and assessment","value":"Reveal Identity Risks Across Environments","valueDescription":"Understand identity security across connected environments, helping teams identify unintended privileges and reduce blind spots in their identity attack surface."},{"name":"Privilege pathway mapping","value":"Map Hidden Privilege Pathways","valueDescription":"See how identities and configurations can create routes to elevated privileges, helping teams understand and reduce identity exposure."},{"name":"Least-privilege and just-in-time controls","value":"Enforce Least-Privilege Access","valueDescription":"Apply access controls across identity domains, including just-in-time access and removal of standing privileges, to limit access to what is needed and for how long it is needed."},{"name":"Runtime AI agent privilege enforcement","value":"Control Agent Actions Before They Complete","valueDescription":"Restrict agent access to credentials and files, gate destructive commands, and control MCP and API connections before actions complete."},{"name":"VPN-free secure remote access","value":"Connect Securely Without VPNs","valueDescription":"Provide remote access to critical systems without VPN setups for employees, trusted vendors, and non-human identities."},{"name":"Remote access session monitoring and auditing","value":"Monitor, Record, And Audit Sessions","valueDescription":"Review session activity in real time or afterward, investigate events with recordings and forensic data, and pause or terminate suspicious sessions."},{"name":"Cross-platform remote support","value":"Support More Devices From Anywhere","valueDescription":"Help desks can support users and systems across platforms and locations with attended or unattended access, including off-network devices."},{"name":"Secure remote support access","value":"Support Devices Without VPNs","valueDescription":"Connect to devices inside or outside the corporate network without VPN complexity, while applying security controls to support sessions."},{"name":"AI agent discovery and attribution","value":"Find And Attribute AI Agent Activity","valueDescription":"Discover agents and related tools across endpoints, then trace activity to its source to support investigation and control."},{"name":"AI and non-human identity governance","value":"Govern AI And Non-Human Identities","valueDescription":"Extend identity security controls to AI agents, workloads, and other non-human identities alongside human identities."},{"name":"Agent session auditing and policy simulation","value":"Audit Sessions And Simulate Policies","valueDescription":"Review agent session activity and identify who or what initiated each action. Test policy changes against historical activity before enabling them."},{"name":"Context-rich security recommendations","value":"Prioritize And Remediate Identity Risks","valueDescription":"Turn identity findings into contextual guidance that helps teams understand which issues need attention and how to address them."},{"name":"Privileged credential protection and injection","value":"Protect And Inject Privileged Credentials","valueDescription":"Let users connect without knowing or manually entering privileged credentials, which are retrieved and injected according to security parameters."},{"name":"Remote access policies and provisioning","value":"Control And Automate Remote Access","valueDescription":"Provision access through rules, restrict users to authorized endpoints and applications, and help reduce unwanted lateral movement."},{"name":"Cloud infrastructure access","value":"Enable Secure Multicloud Access","valueDescription":"Help developers and engineers reach infrastructure, including ephemeral systems across multicloud environments, using familiar tools and API access."},{"name":"Remote support session auditing","value":"Record Sessions For Audit And Review","valueDescription":"Use detailed session records, video logs, and reporting to review support activity and provide audit documentation."},{"name":"Human approval for high-risk agent actions","value":"Require Approval For High-Risk Actions","valueDescription":"Keep human approval in the decision process for high-risk actions, including when agents operate autonomously or native guardrails are disabled."},{"name":"Vendor-agnostic agent governance","value":"Govern Agents Across Vendors","valueDescription":"Apply defined policies across supported agent tools and internal models, with automatic support for new models reducing policy maintenance."},{"name":"Agent policy templates and guided enforcement","value":"Guide Agents Toward Approved Task Paths","valueDescription":"Start with prebuilt templates, customize policies, and steer agents toward secure paths for task completion while applying defined controls."},{"name":"Identity intelligence and analysis","value":"Analyze Identity Data With AI","valueDescription":"Use reporting and AI analysis capabilities to examine identity information and support a clearer understanding of identity risks."},{"name":"Identity threat detection and response","value":"Detect And Respond To Identity Threats","valueDescription":"Identify anomalous activity and identity risks, then use integrated controls to reduce exposure and respond to threats."},{"name":"Security integrations and streamlined workflows","value":"Connect Security Tools And Workflows","valueDescription":"Integrate with existing platforms and tools to support shared visibility, coordinated security workflows, and incident response."},{"name":"Flexible remote access tools and authentication","value":"Use Flexible Tools And Authentication","valueDescription":"Connect through familiar tools and multiple consoles using supported protocols and authentication methods."},{"name":"Vendor onboarding and delegated administration","value":"Simplify Vendor Onboarding","valueDescription":"Delegate vendor-user management and apply group policies to reduce manual administration and eliminate shared accounts."},{"name":"Jump Client deployment","value":"Enable Unattended Access At Scale","valueDescription":"Deploy Jump Clients in bulk and use just-in-time access to support systems without a user present."},{"name":"Remote support team dashboard","value":"Monitor And Coordinate Support Teams","valueDescription":"See team and session status, identify representative availability, manage session distribution, and transfer or take over support sessions."},{"name":"Service desk credential management","value":"Manage And Inject Service Desk Credentials","valueDescription":"Centralize credential discovery and management, with storage, rotation, and injection capabilities for service desk use."},{"name":"Remote support deployment and integrations","value":"Scale And Connect Support Workflows","valueDescription":"Use deployment tools, integrations, and an open API to support a growing infrastructure and connect service desk workflows."},{"name":"Identity security reports","value":"Review Identity Risks With Reports","valueDescription":"Analyze important accounts, access, policy gaps, and trends using preconfigured identity security reports."},{"name":"Rapid identity insights deployment","value":"Get Actionable Findings Quickly","valueDescription":"Use native connectors to begin assessing identity risks rapidly, with initial findings and context available within a day."},{"name":"Remote support customization","value":"Customize The Support Experience","valueDescription":"Adapt the URL, client, portals, invitations, watermarks, and surveys to the organization's deployment."}]},{"name":"Identity Security Insights","anchor":"product-identity-security-insights","type":"Product","url":"https://www.beyondtrust.com/products/identity-security-insights","summary":"Reveal identity risks and privilege pathways so teams can prioritize remediation, detect threats, and strengthen least-privilege controls.","description":"Identity Security Insights is a cloud-native identity visibility and intelligence platform that continuously assesses identity security posture across endpoints, servers, cloud services, DevOps systems, identity providers, and more. It brings together identity data to show effective privileges and hidden escalation paths, detect anomalous activity and identity-based threats, and provide context-rich recommendations for remediation. With integrations, prebuilt reporting, and integrated PAM controls such as just-in-time access, teams can investigate risks and apply least-privilege controls across human, non-human, and AI identities.","pricing":{},"features":[{"name":"Continuous cross-domain identity assessment","value":"Reveal Identity Risks Across Connected Environments","valueDescription":"Give teams an ongoing view of identities and potential risks across their environment, helping expose unintended privileges and pathways before they contribute to an incident."},{"name":"True Privilege Graph and pathway mapping","value":"Map Hidden Paths To Privilege","valueDescription":"Show how identity connections and configurations can create multi-step routes to elevated access, helping teams understand exploitable pathways."},{"name":"AI/ML-based threat detection","value":"Detect Identity Threats And Privilege Abuse","valueDescription":"Surface suspicious activity and identity-based threats, helping teams identify potential attacks and understand the impact of compromised identities."},{"name":"Context-rich security recommendations","value":"Prioritize And Remediate Identity Risks","valueDescription":"Turn findings into clear, contextual guidance so teams can understand which issues need attention and take steps to improve identity security posture."},{"name":"Unified identity insights dashboard","value":"View Identity Posture In One Place","valueDescription":"Consolidate identity security information into a single interface to assess access, risks, and potential threats."},{"name":"Enterprise security integrations","value":"Connect Findings To Security Workflows","valueDescription":"Bring identity findings into security and incident response tools to support correlation, context gathering, and response workflows."},{"name":"Integrated PAM controls","value":"Enforce Least Privilege With PAM Controls","valueDescription":"Connect identity risk insights to privileged access controls, helping organizations limit excessive access and apply just-in-time access."},{"name":"Prebuilt identity security reports","value":"Analyze Identity Risks With Ready-Made Reports","valueDescription":"Review important identity accounts, access, policy gaps, and trends using preconfigured reports."},{"name":"Rapid deployment and initial results","value":"Get Actionable Findings Quickly","valueDescription":"Begin assessing identity risks rapidly using native connectors, with initial findings and supporting context available within a day."}]},{"name":"Password Safe","anchor":"product-password-safe","type":"Product","url":"https://www.beyondtrust.com/products/password-safe","summary":"Centralize and secure privileged credentials, control access when needed, and monitor sessions to reduce security and compliance risks.","description":"Password Safe combines privileged account and session management with secrets management to discover, vault, and manage privileged credentials for people, machines, and AI agents. It manages privileged passwords, DevOps secrets, SSH keys, certificates, API keys, and tokens, and provides just-in-time access controls and real-time privileged session monitoring. Workforce Passwords extends management and audit support to employee passwords for business applications. The product integrates with IAM, SIEM, RPA, ITSM, and other enterprise platforms, and can be deployed in the cloud or as a virtual or physical appliance.","pricing":{},"features":[{"name":"Credential and password management","value":"Secure And Rotate Privileged Credentials","valueDescription":"Vault privileged credentials and automate password rotation to help protect sensitive access credentials."},{"name":"Privileged session management","value":"Monitor And Control Privileged Sessions","valueDescription":"Provide visibility into privileged session activity and tools to document suspicious behavior and lock or terminate sessions."},{"name":"Credential discovery and onboarding","value":"Discover And Onboard Privileged Assets","valueDescription":"Find applications, assets, and privileged accounts, then automate onboarding to bring systems and credentials under secure management."},{"name":"Secrets management","value":"Protect DevOps Secrets","valueDescription":"Control access to secrets used in DevOps tools, workflows, and CI/CD processes, with auditing for visibility and accountability."},{"name":"Just-in-time access control","value":"Grant Contextual Just-In-Time Access","valueDescription":"Help ensure users, machines, and AI agents receive access when needed, using contextual information to support least-privilege controls."},{"name":"Application password management","value":"Eliminate Hard-Coded Credentials","valueDescription":"Help remove credentials embedded in scripts, files, and code, while REST APIs support defined and automated access control."},{"name":"Extensible API and integrations","value":"Integrate Enterprise Security Tools","valueDescription":"Connect with enterprise platforms to coordinate privileged access management and support identity, security, automation, and IT service workflows."},{"name":"Audit and credential analytics","value":"Simplify Auditing And Compliance","valueDescription":"Support compliance and investigations through searchable audit information, session reports, and analytics on privileged credentials and DevOps secrets."},{"name":"Zero trust enclave gateway","value":"Broker And Monitor Privileged Access","valueDescription":"Mediate access to enclave resources through a gateway while monitoring session activity across locations."},{"name":"Workforce password management","value":"Manage Employee Business Passwords","valueDescription":"Give IT visibility and control over employee passwords for business applications and provide activity reporting for audits."},{"name":"Privileged task automation","value":"Automate Repetitive Privileged Tasks","valueDescription":"Reduce manual work by automating repetitive tasks and organizing them with smart groups and reporting."},{"name":"Flexible deployment","value":"Deploy Across Enterprise Environments","valueDescription":"Choose cloud, virtual appliance, or physical appliance deployment options."}]},{"name":"Entitle","anchor":"product-entitle","type":"Product","url":"https://www.beyondtrust.com/products/entitle","summary":"Reduce excessive cloud permissions and IT workload while giving employees secure, timely access to the resources they need.","description":"Entitle automates cloud permissions management for cloud infrastructure and SaaS, providing granular just-in-time access without creating IT bottlenecks. It supports self-service access requests, approvals, permission bundling, and automated provisioning. Teams can discover entitlements, apply policy-based controls, automate access reviews and compliance reporting, and maintain audit trails of user activity and requests. Integrations with collaboration tools, cloud resources, on-call tools, and SIEM systems help connect access workflows with existing operations.","pricing":{},"features":[{"name":"Just-in-time cloud access","value":"Grant Temporary, Granular Access","valueDescription":"Give employees only the permissions they need, when they need them, and automatically revoke access based on defined conditions."},{"name":"Self-service access requests and approvals","value":"Request Access Through Existing Tools","valueDescription":"Allow employees to request access through familiar collaboration and ticketing tools, with approval and provisioning workflows that reduce manual handling."},{"name":"Granular, policy-based access controls","value":"Enforce Least-Privilege Access","valueDescription":"Apply policy-based controls to right-size access and help prevent users and AI tools from receiving excessive permissions."},{"name":"Automated access revocation","value":"Revoke Access Automatically","valueDescription":"End temporary permissions when their defined duration or triggering condition is met, reducing the time access remains elevated."},{"name":"Automated access reviews and reporting","value":"Automate Reviews And Generate Reports","valueDescription":"Replace manual review processes with automatically collected evidence and reports to help teams review entitlements and complete compliance reporting."},{"name":"Automated entitlement discovery","value":"Discover Hidden Permissions","valueDescription":"Find permissions across accounts and resources in a centralized view, helping identify entitlements that might otherwise go unnoticed."},{"name":"Automated approval workflows","value":"Automate Risk-Based Approvals","valueDescription":"Configure approval steps and risk-based provisioning while retaining human review for sensitive resources."},{"name":"Session auditing and request history","value":"Track User Activity And Requests","valueDescription":"Review recorded user activity and request history through an audit trail that supports compliance work and investigations."},{"name":"Broad integrations","value":"Connect Access Workflows Across Tools","valueDescription":"Use integrations with existing collaboration, on-call, cloud, and SaaS tools to connect access management with operational workflows."},{"name":"Permission bundling","value":"Bundle Permissions Into One Request","valueDescription":"Let users request multiple required permissions together across different resources."},{"name":"JIT SSH keys and secrets","value":"Create Temporary SSH Keys And Secrets","valueDescription":"Provide temporary credentials and accounts for non-federated systems with only the permissions required."},{"name":"Emergency break-glass access","value":"Provide Emergency JIT Access","valueDescription":"Connect on-call workflows with automated approvals and temporary provisioning so engineers can obtain needed permissions during emergencies."},{"name":"SIEM alerts for privileged access","value":"Detect Elevated Access Events","valueDescription":"Send access events into security monitoring workflows to support timely detection and response to unusual or elevated privileges."},{"name":"Permissions visibility","value":"Visualize Permission Structures","valueDescription":"Make users, identities, integrations, resources, and roles easier to view and understand across complex access environments."},{"name":"REST APIs and Terraform support","value":"Customize Access Management At Scale","valueDescription":"Use REST APIs and the Terraform Provider to tailor Entitle and support access management at scale."},{"name":"Rapid deployment","value":"Operationalize JIT Access Quickly","valueDescription":"Use streamlined setup to put JIT access management into operation quickly."}]},{"name":"Endpoint Privilege Management","anchor":"product-endpoint-privilege-management","type":"Product","url":"https://www.beyondtrust.com/products/endpoint-privilege-management","summary":"Reduce endpoint risk and support compliance while giving users the access they need to work without disrupting productivity.","description":"BeyondTrust Endpoint Privilege Management dynamically enforces least privilege across Windows, macOS, and Linux endpoints, removing local administrator rights and managing root access. It grants privileges only for the task, command, or application that needs them and supports application control to block malicious scripts, infected attachments, and unauthorized executables. Centralized policy management, file integrity monitoring, reporting, and a secure audit trail support compliance and investigation. The product also provides prebuilt policy templates, integrations with tools such as ServiceNow and SIEM platforms, and flexible user experiences designed to protect endpoints without disrupting productivity.","pricing":{},"features":[{"name":"Least-privilege enforcement","value":"Limit Standing Privileges","valueDescription":"Reduce risk from excessive endpoint permissions by providing only the access needed for a task, command, or application."},{"name":"Just-in-time privilege","value":"Grant Access When Needed","valueDescription":"Provide temporary, task-specific privileges while reducing exposure from persistent administrator or root access."},{"name":"Application control","value":"Block Unauthorized Applications","valueDescription":"Restrict software execution to applications permitted by policy, helping protect endpoints from malware and other threats."},{"name":"Audit trail and governance","value":"Document Privileged Activity","valueDescription":"Provide a centrally accessible record of privileged activity to support investigations and demonstrate adherence to requirements."},{"name":"Cross-platform endpoint coverage","value":"Protect Multiple Endpoint Platforms","valueDescription":"Apply endpoint privilege controls across supported desktop and server environments, on-premises or in the cloud."},{"name":"Activity reporting","value":"Monitor Endpoint Activity","valueDescription":"Review activity through customizable dashboards and reports to inform security oversight and assess the end-user experience."},{"name":"Centralized policy management and file integrity monitoring","value":"Manage Policies And Monitor File Integrity","valueDescription":"Apply and manage endpoint controls centrally while tracking file integrity and supporting real-time oversight."},{"name":"Enterprise integrations","value":"Connect Security Workflows","valueDescription":"Connect endpoint privilege management with service management, security monitoring, threat intelligence, authentication, and identity tools."},{"name":"Prebuilt policy templates","value":"Accelerate Policy Deployment","valueDescription":"Start with prebuilt templates based on deployment experience to implement policies and reduce risk more quickly."},{"name":"Flexible end-user experience","value":"Tailor User Access Experiences","valueDescription":"Adapt experiences for different user types and AI-powered tools while maintaining privilege controls."}]},{"name":"Active Directory (AD) Bridge","anchor":"product-active-directory-ad-bridge","type":"Product","url":"https://www.beyondtrust.com/products/active-directory-bridge","summary":"Unify identity management and access controls across Windows, Unix, and Linux while applying consistent security policies and simplifying audits.","description":"Active Directory (AD) Bridge extends Microsoft Active Directory authentication, single sign-on, and Group Policy configuration management to Unix and Linux systems. It provides centralized identity and access management across Windows and non-Windows environments, supports real-time auditing and reporting, and enables organizations to apply consistent security policies across heterogeneous systems. AD Bridge connects Unix and Linux clients to Active Directory, using LDAP to find accounts and Kerberos to authenticate users. Its integrations include Entra ID, Elasticsearch, Samba, Apache, and Network File Sharing.","pricing":{},"features":[{"name":"Active Directory authentication","value":"Unify Authentication Across Systems","valueDescription":"Use Active Directory credentials to authenticate users on Unix and Linux systems, extending familiar AD authentication beyond Windows."},{"name":"Group Policy extension","value":"Apply Policies Across Platforms","valueDescription":"Manage configuration centrally and apply consistent policy settings across Windows, Unix, and Linux environments."},{"name":"Single sign-on","value":"Reduce Repeated Credential Entry","valueDescription":"Let users transition between desktops, remote machines, and systems without entering credentials again."},{"name":"Access control","value":"Control Access To Non-Windows Systems","valueDescription":"Set which users can log on to specific non-Windows systems through Active Directory and policy."},{"name":"Real-time auditing and reporting","value":"Centralize Audits And Reports","valueDescription":"Give compliance teams access to audit details and centralized reports, with event data available for storage in supported databases."},{"name":"Consolidated identity directories","value":"Consolidate Identity Directories","valueDescription":"Replace multiple authentication mechanisms and directories with a single AD-based identity infrastructure."},{"name":"Centralized identity management","value":"Manage Identities Centrally","valueDescription":"Use a centralized toolset to manage digital identities across Windows, Unix, and Linux."},{"name":"Unix and Linux platform support","value":"Connect Unix And Linux Platforms","valueDescription":"Extend Active Directory identity and access management to supported Unix and Linux systems."},{"name":"Cross-platform identity mapping","value":"Map Identities To Endpoints","valueDescription":"Create identity mappings for Unix and Linux endpoints in Active Directory and apply them according to computer-object location."},{"name":"Schema-less deployment","value":"Deploy Without Schema Changes","valueDescription":"Enable cross-platform identity and access management with a schema-less deployment."},{"name":"File-sharing support","value":"Extend File-Sharing Capabilities","valueDescription":"Extend file-sharing capabilities to non-Windows systems as part of Unix and Linux security."},{"name":"Technology integrations","value":"Connect Existing Technology Solutions","valueDescription":"Integrate with identity, search, file-sharing, and web-server technologies to support existing workflows."}]},{"name":"Workload Credentials","anchor":"product-workload-credentials","type":"Product","url":"https://www.beyondtrust.com/products/workload-credentials","summary":"Replace static workload secrets with ephemeral, governed credentials and centralized visibility to control and audit workload access across cloud environments.","description":"Workload Credentials is a fully managed SaaS product that uses OIDC identity federation to issue short-lived, auto-expiring credentials to workloads. It provides centralized policy, access governance, and auditing across workflows, repositories, clusters, and cloud accounts. Version-controlled, deny-by-default policies govern access, while a secrets store secures secrets that must be retained.","pricing":{},"features":[{"name":"OIDC workload identity federation","value":"Eliminate Stored Workload Secrets","valueDescription":"Allow workloads to authenticate with their own identities without storing long-lived credentials that could be leaked or lost."},{"name":"Dynamic cloud credentials","value":"Replace Long-Lived Cloud Credentials","valueDescription":"Provide credentials on demand and automatically expire them shortly afterward, reducing reliance on static cloud credentials."},{"name":"Policy-as-code governance","value":"Enforce Explicit Workload Access Policies","valueDescription":"Use version-controlled, deny-by-default policies to govern workload access consistently across workflows, clusters, and cloud accounts."},{"name":"Unified audit trail","value":"Audit Every Credential Issuance","valueDescription":"Review credential issuance details, including identity, claims, time to live, and target role, and export the audit trail as structured JSON."},{"name":"Cross-account access visibility","value":"Reveal Cross-Account Workload Access","valueDescription":"Query workload access across accounts and gain visibility into trust relationships."},{"name":"GitHub Actions integration","value":"Authenticate GitHub Actions Workflows","valueDescription":"Use GitHub's native identity to authenticate workflows and securely retrieve the credentials they need."},{"name":"Managed SaaS delivery","value":"Reduce Credential Platform Operations","valueDescription":"Offload infrastructure and maintenance responsibilities to the managed SaaS platform, without customer-managed servers, clusters, or agents."},{"name":"Secrets store","value":"Secure Retained Secrets","valueDescription":"Manage and audit secrets that cannot be replaced with ephemeral credentials while maintaining version history and traceability."},{"name":"Terraform-native integration","value":"Integrate With Terraform Toolchains","valueDescription":"Use a Terraform-native approach to incorporate credential governance into existing infrastructure-as-code workflows."}]},{"name":"Professional services and training","anchor":"product-professional-services-and-training","type":"Service","url":"https://www.beyondtrust.com/services-training/professional-services","summary":"Implement, optimize, and support BeyondTrust solutions while building product expertise through flexible training and certification options.","description":"BeyondTrust provides services to help customers implement, migrate, integrate, and optimize its solutions. Offerings include product-specific implementation services, cloud migration, integrations and reporting, and health checks to identify opportunities to improve security and usability. Training options include self-paced online courses, instructor-led virtual or on-site sessions, hands-on labs, workshops, and certification. Technical account management provides expert guidance and support for the ongoing operation of customer investments.","pricing":{},"features":[{"name":"Product implementation","value":"Launch Successful Product Deployments","valueDescription":"Leverage BeyondTrust expertise for implementations across multiple BeyondTrust solutions."},{"name":"Flexible product training","value":"Build Product Skills Through Flexible Training","valueDescription":"Choose self-paced courses, blended learning, or instructor-led sessions. Virtual and on-site options, labs, workshops, and role-based courses support different learning needs."},{"name":"Technical account management","value":"Get Proactive Expert Guidance And Support","valueDescription":"Partner with a technical account manager for proactive support and ongoing operations, with service tiers offering different levels of expertise and assistance."},{"name":"Cloud migration","value":"Move Deployments To BeyondTrust Cloud","valueDescription":"Migrate Remote Support and Privileged Remote Access deployments to BeyondTrust Cloud."},{"name":"Health checks","value":"Identify Security And Usability Improvements","valueDescription":"Review deployments to uncover opportunities to improve security and usability in response to changing business needs."},{"name":"Integrations and reporting","value":"Extend Deployments With Integrations And Reporting","valueDescription":"Add integrations and reporting to Remote Support or Privileged Remote Access deployments."},{"name":"Product certifications","value":"Validate Expertise With Product Certifications","valueDescription":"Demonstrate product knowledge and professional achievement through industry-recognized certification exams."}]},{"name":"Technical Support","anchor":"product-technical-support","type":"Service","url":"https://www.beyondtrust.com/customer-support-guide","summary":"Get global, resolution-oriented help troubleshooting product issues, finding workarounds, and escalating problems that require fixes.","description":"BeyondTrust provides global technical support for covered products, focused on troubleshooting and resolving product issues. Services include online, email, and phone access to trained support staff, workaround assistance, an extensive online knowledge base, and new releases and maintenance updates. Support cases are handled by staff located around the globe, with an escalation path to Engineering for issues requiring product fixes. AI-generated response suggestions and a Customer Portal chat assistant help address common questions alongside trained Technical Support Engineers. A valid maintenance contract is required for support on the relevant product.","pricing":{},"features":[{"name":"Product troubleshooting and workarounds","value":"Resolve Product Issues And Find Workarounds","valueDescription":"Get help diagnosing and resolving product issues, including workaround guidance, with support prioritizing production environments."},{"name":"Global technical support access","value":"Reach Support Through Multiple Channels","valueDescription":"Contact the Technical Support Team online, by email, or by phone, with cases handled by trained staff located around the globe."},{"name":"Engineering escalation","value":"Escalate Issues Requiring Product Fixes","valueDescription":"Issues that require product fixes can follow a defined escalation path from Technical Support to Engineering."},{"name":"Knowledge base access","value":"Find Answers In The Online Knowledge Base","valueDescription":"Use the online knowledge base to find information and try to diagnose or resolve an issue before contacting Technical Support."},{"name":"AI-assisted support tools","value":"Get Faster Answers To Common Questions","valueDescription":"AI-generated response suggestions and the Customer Portal chat assistant help address common questions, while trained Technical Support Engineers continue to provide support."},{"name":"Product releases and maintenance updates","value":"Access Product Releases And Updates","valueDescription":"Receive new releases and maintenance updates for the relevant product when it is covered by a valid maintenance contract."},{"name":"Maintenance contract eligibility","value":"Receive Support For Covered Products","valueDescription":"A valid maintenance contract establishes eligibility to receive Technical Support for the product it covers."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://beyondtrust.com","text":"BeyondTrust"},{"url":"https://www.beyondtrust.com/products","text":"BeyondTrust Pathfinder Platform"},{"url":"https://www.beyondtrust.com/products/identity-security-insights","text":"Identity Security Insights"},{"url":"https://www.beyondtrust.com/products/password-safe","text":"Password Safe"},{"url":"https://www.beyondtrust.com/products/entitle","text":"Entitle"},{"url":"https://www.beyondtrust.com/products/endpoint-privilege-management","text":"Endpoint Privilege Management"},{"url":"https://www.beyondtrust.com/products/active-directory-bridge","text":"Active Directory (AD) Bridge"},{"url":"https://www.beyondtrust.com/products/workload-credentials","text":"Workload Credentials"},{"url":"https://www.beyondtrust.com/services-training/professional-services","text":"Professional services and training"},{"url":"https://www.beyondtrust.com/customer-support-guide","text":"Technical Support"}]}