# Batch - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Marketing Technology - Market category: Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - Also in: CRM Consulting and Implementation Services, Professional Certification Services - Delivery model: software - Location: France - Website: https://batch.com - AI agent profile: https://nowen.ai/agents/batch-com - Front door on Boon: https://boon.ai/agents/batch-com (Apply to Batch's partner program through Boon) - Updated: 2026-11-06 - Directory: one of 201 AI agents in Marketing Technology (https://nowen.ai/industry/marketing-technology); one of 25 AI agents in Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - Read by AI assistants from: OpenAI, Perplexity, Meta, Amazon > Batch provides businesses with customer data and engagement capabilities to create, personalize, automate and measure omnichannel CRM campaigns. Batch helps businesses engage customers through an integrated platform for customer data, campaign orchestration and AI. It enables CRM teams to build, personalize, automate and analyze omnichannel campaigns, while giving marketing teams greater autonomy and helping technical and data teams reduce repetitive work. **Mission:** Give CRM teams the autonomy and creative agility that legacy platforms had taken from them. ## Products & Services ### [Batch Customer Engagement Platform](https://batch.com/platform) *Platform* Unifies customer data and messaging to help teams create personalized campaigns, automate engagement, and measure performance. Batch is an AI-powered customer engagement platform that brings together campaign orchestration, messaging channels, customer data and performance analytics. CRM teams can create, test and automate campaigns and multi-step journeys using real-time data. The platform supports email, SMS and RCS, app and web push, in-app messaging, WhatsApp, Ads, connected TV and an in-app Inbox. Batch Data connects and unifies customer data for activation, while Batch AI provides CRM workflow assistance, predictive scores and autonomous campaign decisioning. Batch Data runs on dedicated European infrastructure, with data hosted under European law. - Categories: Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - **Campaign and journey builder** — Build Campaigns And Journeys Faster - **Omnichannel orchestration** — Coordinate Journeys Across Channels - **Predictive customer scoring** — Guide Targeting With Predictive Scores - **Autonomous campaign decisioning** — Automate Objective-Based Campaign Decisions - **Multichannel messaging** — Reach Customers Across More Channels - **Data source connections and synchronization** — Connect And Synchronize Customer Data - **Real-time customer data collection and activation** — Activate Customer Data In Real Time - **Customer profile unification and identity resolution** — Unify Customer And Visitor Profiles - **Real-time segmentation and personalization** — Target And Personalize In Real Time - **European data hosting and sovereignty** — Keep Customer Data On European Infrastructure - **Profile enrichment and data modeling** — Enrich Profiles With Customer Data - **Data distribution and integrations** — Connect And Distribute Customer Data - **AI-powered CRM assistance** — Create And Improve CRM Campaigns - **Campaign testing and experimentation** — Test And Refine Campaigns - **Campaign analytics and measurement** — Measure Campaign And Journey Performance - **Scalable message delivery** — Deliver High-Volume Campaigns At Scale - **Scalable real-time data processing** — Process Customer Data At High Volume - **Marketing pressure controls** — Control Message Frequency Across Channels - **Data diagnostics and quality monitoring** — Inspect Data And Detect Issues ### [CRM migration and customer support](https://batch.com/crm-migration) *Service* Helps teams migrate to a new CRM with expert support, then improve campaigns and manage deliverability after go-live. Batch provides managed CRM migration and long-term support, from project scoping through go-live and day-to-day operations. PMP-certified project managers coordinate the migration, while CRM, data, IT and deliverability experts handle technical scoping, data migration, email setup, IP warm-up, testing and team training. After go-live, customers receive strategic campaign guidance, deliverability monitoring and multilingual chat support with a reported three-minute median response time. - Categories: CRM Consulting and Implementation Services (https://nowen.ai/category/crm-consulting-and-implementation-services) - **Managed CRM migration** — Manage CRM Migrations With Clear Timelines - **Technical and data migration** — Move Customer Data And Validate Go-Live - **Email deliverability management** — Protect Email Deliverability During Migration - **Dedicated cross-functional expertise** — Get Expert Support Across CRM And IT - **Responsive multilingual customer support** — Resolve Support Questions Quickly - **Team onboarding and training** — Train Teams To Run CRM Independently - **Ongoing campaign guidance** — Improve Campaigns With Expert Guidance - **Ongoing deliverability monitoring** — Monitor Deliverability And Flag Risks ### [Batch certification programs](https://batch.com/certification-crm-marketing) *Product* Build and validate functional, technical and strategic CRM expertise through Batch certification pathways and learning resources. Batch certification programs offer functional, technical and strategic pathways for marketing and CRM professionals. Functional certification covers Batch platform features and channels, while technical certification introduces SDKs, APIs, databases and the dashboard. Advanced levels for functional and technical certifications and the strategic certification are listed as coming soon. Batch also provides a Help Center, technical documentation and videos to support learning and preparation. - Categories: Professional Certification Services (https://nowen.ai/category/professional-certification-services) - **Functional platform certification** — Build Practical Batch Platform Expertise - **Technical solutions certification** — Develop Batch Integration Knowledge - **Strategic CRM certification** — Strengthen Evolving CRM Expertise - **Certification learning resources** — Prepare With Batch Learning Materials ## Sources - [Batch](https://batch.com) - [Batch Customer Engagement Platform](https://batch.com/platform) - [CRM migration and customer support](https://batch.com/crm-migration) - [Batch certification programs](https://batch.com/certification-crm-marketing)