{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/batch-com","markdownUrl":"https://nowen.ai/agents/batch-com.md","jsonUrl":"https://nowen.ai/agents/batch-com.json","name":"Batch","website":"https://batch.com","location":"France","address":{"country":"France"},"industry":"Marketing Technology","deliveryModel":"software","marketCategories":{"primary":{"name":"Customer Engagement Software","url":"https://nowen.ai/category/customer-engagement-software"},"others":[{"name":"CRM Consulting and Implementation Services","url":"https://nowen.ai/category/crm-consulting-and-implementation-services"},{"name":"Professional Certification Services","url":"https://nowen.ai/category/professional-certification-services"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-06T04:18:47.671Z","summary":"Batch provides businesses with customer data and engagement capabilities to create, personalize, automate and measure omnichannel CRM campaigns.","description":"Batch helps businesses engage customers through an integrated platform for customer data, campaign orchestration and AI. It enables CRM teams to build, personalize, automate and analyze omnichannel campaigns, while giving marketing teams greater autonomy and helping technical and data teams reduce repetitive work.","mission":"Give CRM teams the autonomy and creative agility that legacy platforms had taken from them.","directory":{"industryName":"Marketing Technology","agentCount":201,"indexable":true,"hubUrl":"https://nowen.ai/industry/marketing-technology"},"categoryDirectory":{"name":"Customer Engagement Software","agentCount":25,"indexable":true,"url":"https://nowen.ai/category/customer-engagement-software"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/batch-com","label":"Apply to Batch's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Batch Customer Engagement Platform","anchor":"product-batch-customer-engagement-platform","type":"Platform","url":"https://batch.com/platform","summary":"Unifies customer data and messaging to help teams create personalized campaigns, automate engagement, and measure performance.","description":"Batch is an AI-powered customer engagement platform that brings together campaign orchestration, messaging channels, customer data and performance analytics. CRM teams can create, test and automate campaigns and multi-step journeys using real-time data. The platform supports email, SMS and RCS, app and web push, in-app messaging, WhatsApp, Ads, connected TV and an in-app Inbox. Batch Data connects and unifies customer data for activation, while Batch AI provides CRM workflow assistance, predictive scores and autonomous campaign decisioning. Batch Data runs on dedicated European infrastructure, with data hosted under European law.","pricing":{},"features":[{"name":"Campaign and journey builder","value":"Build Campaigns And Journeys Faster","valueDescription":"Design and launch campaigns or customer journeys in a unified interface, from simple sends to advanced omnichannel scenarios."},{"name":"Omnichannel orchestration","value":"Coordinate Journeys Across Channels","valueDescription":"Manage campaign and journey activity across multiple channels within one platform."},{"name":"Predictive customer scoring","value":"Guide Targeting With Predictive Scores","valueDescription":"Apply predictive scores to campaign decisions about audiences, recommendations, messaging, timing, channels and promotions."},{"name":"Autonomous campaign decisioning","value":"Automate Objective-Based Campaign Decisions","valueDescription":"Set business objectives and constraints for agents that continuously make and optimize campaign decisions, with visibility into their actions."},{"name":"Multichannel messaging","value":"Reach Customers Across More Channels","valueDescription":"Activate messages through mobile and web messaging, conversational messaging, advertising and connected TV from the same platform."},{"name":"Data source connections and synchronization","value":"Connect And Synchronize Customer Data","valueDescription":"Bring behavioral, business and analytics data into Batch from existing systems, and schedule transfers from supported warehouses and file storage."},{"name":"Real-time customer data collection and activation","value":"Activate Customer Data In Real Time","valueDescription":"Use current customer activity and profile data to target segments, personalize messages and trigger marketing or transactional journeys."},{"name":"Customer profile unification and identity resolution","value":"Unify Customer And Visitor Profiles","valueDescription":"Combine anonymous browsing activity and identified customer data across devices and identifiers in profiles ready for activation."},{"name":"Real-time segmentation and personalization","value":"Target And Personalize In Real Time","valueDescription":"Apply customer and behavioral data to audience selection and message personalization, including campaigns triggered by customer activity."},{"name":"European data hosting and sovereignty","value":"Keep Customer Data On European Infrastructure","valueDescription":"Host data on dedicated European infrastructure under European law, with stated GDPR compliance, configurable purges and protection from the US CLOUD Act."},{"name":"Profile enrichment and data modeling","value":"Enrich Profiles With Customer Data","valueDescription":"Structure behavioral and business data around customer profiles and enrich them over time with aggregates and predictive scores."},{"name":"Data distribution and integrations","value":"Connect And Distribute Customer Data","valueDescription":"Integrate Batch with existing data and marketing systems and make customer, behavioral and campaign engagement data available through APIs, connectors and event streaming."},{"name":"AI-powered CRM assistance","value":"Create And Improve CRM Campaigns","valueDescription":"Use AI within CRM workflows to access data answers, diagnose campaign performance, prepare content and support customer journey improvements."},{"name":"Campaign testing and experimentation","value":"Test And Refine Campaigns","valueDescription":"Compare campaign variables and use results to inform ongoing optimization and updates."},{"name":"Campaign analytics and measurement","value":"Measure Campaign And Journey Performance","valueDescription":"Review performance across campaigns, journeys and channels and assess the measurable impact of marketing actions."},{"name":"Scalable message delivery","value":"Deliver High-Volume Campaigns At Scale","valueDescription":"Send campaigns through infrastructure designed for large message volumes and traffic peaks across email, push and SMS."},{"name":"Scalable real-time data processing","value":"Process Customer Data At High Volume","valueDescription":"Support high-volume data operations with distributed processing designed to handle events in real time, including at peak load."},{"name":"Marketing pressure controls","value":"Control Message Frequency Across Channels","valueDescription":"Apply capping and cadence limits at campaign, message, channel or global level to manage how often audiences receive communications."},{"name":"Data diagnostics and quality monitoring","value":"Inspect Data And Detect Issues","valueDescription":"Validate payloads, trace data through ingestion and receive alerts about anomalies, inactive attributes and technical issues that may affect CRM campaigns."}],"marketCategories":[{"name":"Customer Engagement Software","url":"https://nowen.ai/category/customer-engagement-software"}]},{"name":"CRM migration and customer support","anchor":"product-crm-migration-and-customer-support","type":"Service","url":"https://batch.com/crm-migration","summary":"Helps teams migrate to a new CRM with expert support, then improve campaigns and manage deliverability after go-live.","description":"Batch provides managed CRM migration and long-term support, from project scoping through go-live and day-to-day operations. PMP-certified project managers coordinate the migration, while CRM, data, IT and deliverability experts handle technical scoping, data migration, email setup, IP warm-up, testing and team training. After go-live, customers receive strategic campaign guidance, deliverability monitoring and multilingual chat support with a reported three-minute median response time.","pricing":{},"features":[{"name":"Managed CRM migration","value":"Manage CRM Migrations With Clear Timelines","valueDescription":"A structured, expert-led project gives teams clear milestones, responsibilities and timing from kick-off through go-live."},{"name":"Technical and data migration","value":"Move Customer Data And Validate Go-Live","valueDescription":"The team manages core technical migration work, including customer data transfer and acceptance testing, as part of the move to Batch."},{"name":"Email deliverability management","value":"Protect Email Deliverability During Migration","valueDescription":"Email configuration, IP warm-up and ongoing reputation monitoring help teams manage deliverability through the transition and after go-live."},{"name":"Dedicated cross-functional expertise","value":"Get Expert Support Across CRM And IT","valueDescription":"Customers work with specialists who support the business, technical and deliverability needs involved in CRM operations."},{"name":"Responsive multilingual customer support","value":"Resolve Support Questions Quickly","valueDescription":"Multilingual chat and direct technical escalation provide an accessible way to get help, with reported response and resolution times."},{"name":"Team onboarding and training","value":"Train Teams To Run CRM Independently","valueDescription":"Structured training and use-case guidance help CRM teams build skills and operate the platform with greater independence."},{"name":"Ongoing campaign guidance","value":"Improve Campaigns With Expert Guidance","valueDescription":"Ongoing analysis, benchmarks and recommendations help customers review campaign performance and plan relevant next use cases."},{"name":"Ongoing deliverability monitoring","value":"Monitor Deliverability And Flag Risks","valueDescription":"Continuous monitoring and alerts help teams identify potential deliverability issues, while Batch manages incidents with mailbox providers."}],"marketCategories":[{"name":"CRM Consulting and Implementation Services","url":"https://nowen.ai/category/crm-consulting-and-implementation-services"}]},{"name":"Batch certification programs","anchor":"product-batch-certification-programs","type":"Product","url":"https://batch.com/certification-crm-marketing","summary":"Build and validate functional, technical and strategic CRM expertise through Batch certification pathways and learning resources.","description":"Batch certification programs offer functional, technical and strategic pathways for marketing and CRM professionals. Functional certification covers Batch platform features and channels, while technical certification introduces SDKs, APIs, databases and the dashboard. Advanced levels for functional and technical certifications and the strategic certification are listed as coming soon. Batch also provides a Help Center, technical documentation and videos to support learning and preparation.","pricing":{},"features":[{"name":"Functional platform certification","value":"Build Practical Batch Platform Expertise","valueDescription":"Learn about Batch platform features, communication channels and orchestration modes, with an advanced level planned for marketing pressure, omnichannel scenarios and segmentation."},{"name":"Technical solutions certification","value":"Develop Batch Integration Knowledge","valueDescription":"Gain foundational knowledge of Batch technical solutions and their integration, with a planned advanced level focused on complex implementations."},{"name":"Strategic CRM certification","value":"Strengthen Evolving CRM Expertise","valueDescription":"Pursue a certification pathway designed around the changing responsibilities and knowledge needs of CRM managers."},{"name":"Certification learning resources","value":"Prepare With Batch Learning Materials","valueDescription":"Use revision PDFs, the Help Center, technical documentation and videos to review product features and technical topics alongside certification pathways."}],"marketCategories":[{"name":"Professional Certification Services","url":"https://nowen.ai/category/professional-certification-services"}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://batch.com","text":"Batch"},{"url":"https://batch.com/platform","text":"Batch Customer Engagement Platform"},{"url":"https://batch.com/crm-migration","text":"CRM migration and customer support"},{"url":"https://batch.com/certification-crm-marketing","text":"Batch certification programs"}]}