# Bandwidth - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Cloud Communications - Market category: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - Delivery model: software - Location: Raleigh, NC, United States - Website: https://bandwidth.com - Legal name: Bandwidth Inc. - AI agent profile: https://nowen.ai/agents/bandwidth-com - Front door on Boon: https://boon.ai/agents/bandwidth-com (Apply to Bandwidth's partner program through Boon) - Updated: 2026-11-05 - Directory: one of 54 AI agents in Cloud Communications (https://nowen.ai/industry/cloud-communications); one of 28 AI agents in Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - Read by AI assistants from: OpenAI, Perplexity, Meta, Amazon > Bandwidth provides communications infrastructure and capabilities that help organizations connect with customers and support business operations. Bandwidth is a communications technology company serving enterprises, software developers, and communications providers. It helps organizations deliver voice, messaging, and emergency communications through a global network, programmable capabilities, integrations, and technical support. Its services enable customers to manage communications, connect with existing technology environments, and build reliable customer experiences. **Mission:** We develop and deliver the power to communicate. ## Products & Services ### [Bandwidth Universal Platform](https://www.bandwidth.com/products/) *Platform* Unify voice, messaging, emergency communications, and integrations on one platform to build and manage communications across global networks. Bandwidth Universal Platform brings together communications APIs, voice and messaging services, emergency calling, phone numbers, network insights, and enterprise integrations. Built on Bandwidth’s owned and operated network, it supports communications across applications, software, and on-premises environments. Customers can connect the platform to UCaaS, CCaaS, and AI tools, manage communications through a unified experience, and use carrier-level insights and routing capabilities. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Unified communications management** — Manage Communications In One Place - **Owned and operated network** — Route Communications Over An Owned Network - **Communications APIs** — Add Communications To Applications - **Direct-to-carrier integrations** — Connect Preferred Communications Tools - **Global PSTN connectivity** — Connect Across Global Markets - **Call flow routing and orchestration** — Create And Route Call Flows - **Voice and messaging insights** — Monitor Voice And Message Performance - **Phone number management and porting** — Manage And Port Phone Numbers ### [Bandwidth Maestro](https://www.bandwidth.com/solutions/maestro/) *Platform* Gives enterprises control over global voice connectivity, call flows, and integrations while simplifying migrations and avoiding vendor lock-in. Bandwidth Maestro is a carrier-level orchestration platform that connects enterprise communications with preferred UCaaS, CCaaS, conversational AI, and voice authentication tools. Its platform-agnostic connectivity supports Bring Your Own Carrier, call-flow design and routing, and management of global communications from one Bandwidth App. Maestro can bridge legacy on-premises systems and cloud platforms, enabling phased migrations without requiring a rip-and-replace. - **BYOC orchestration** — Choose And Manage Your Carrier - **Direct-to-carrier integrations** — Connect Preferred Communications Tools - **Visual call flow management** — Design And Adjust Call Flows - **Carrier redundancy and failover** — Maintain Calls Through Carrier Failures - **Hybrid cloud migration** — Migrate In Phases Without Replacing Systems - **Global communications management** — Manage Global Connectivity In One App - **AI and voice authentication integrations** — Add AI And Authentication To Call Flows ### [Bandwidth Build](https://www.bandwidth.com/build-sign-up/) *Platform* Start building and testing voice, SIP trunking, and messaging applications with trial credits, without a sales call or initial credit card. Bandwidth Build is a self-serve developer platform for trying Bandwidth Voice API, SIP Trunking, and Messaging API capabilities. Developers can sign up, provision an included U.S. phone number, and use 3,000 preloaded trial credits to build and test. The free trial requires no credit card or sales call and has no commercial commitment; a credit card is required to continue after the credits are used. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Self-serve developer access** — Start Building Without A Sales Call - **Preloaded trial credits** — Test With 3000 Preloaded Credits - **Voice calling and call-flow testing** — Test Calls And Voice Workflows - **U.S. number provisioning** — Provision One Included U.S. Number - **SIP trunk configuration** — Configure SIP Trunks And Call Routes - **Messaging API trial** — Try Messaging API For 30 Days - **Full API access** — Build Against The Full API - **No initial credit card or commercial commitment** — Start Without A Card Or Commitment - **Integration continuity on upgrade** — Keep Your Integration When Upgrading ### [Voice API](https://www.bandwidth.com/products/voice-api/) *Product* Add and scale voice calling and AI conversations in applications without building telecom infrastructure, while controlling call flows and costs. Bandwidth’s programmable Voice API lets developers add inbound and outbound voice calling and AI agents to applications without managing telecom infrastructure. It uses HTTPS-based requests and offers call control, text-to-speech, speech-to-text transcription, recording, conferencing, answering machine detection, and real-time media streaming. Bandwidth’s owned and operated network provides global reach, while six-second billing increments let customers pay for the time they use. Media Streaming extends programmable voice applications with on-demand real-time call audio over WebSocket, including unidirectional and bidirectional streaming and routing to multiple endpoints for AI, transcription, sentiment analysis, voice biometrics, and other applications. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Inbound and outbound calling** — Add Voice Calling To Applications - **HTTPS-based developer integration** — Integrate Voice Without SIP Infrastructure - **Owned carrier network and global reach** — Build On A Global Direct Voice Network - **Six-second billing** — Pay For The Seconds You Use - **Call control** — Customize Call Flows In Real Time - **Real-time media streaming** — Stream Live Audio To AI Tools - **Conversational AI calling** — Build Real-Time AI Conversations - **Text-to-speech and speech-to-text** — Convert Speech And Text - **Call recording and conferencing** — Record Calls And Connect Participants - **Answering machine detection** — Route Calls Based On Answer Type - **Developer tools and support** — Build With SDKs And Expert Support ### [Messaging API](https://www.bandwidth.com/products/messaging-apis/) *Product* Scale customer messaging across channels and markets with high throughput, delivery insights, and hands-on support. Bandwidth’s Messaging API lets businesses integrate messaging into applications and scale as needs grow. One API supports SMS, MMS, and RCS, with options including 10DLC, short code, toll-free, alphanumeric, and global mobile number messaging. It offers high throughput, global reach, deliverability insights, traffic monitoring and alerts, and hands-on support. Related SMS, MMS, RCS for Business, and Campaign Registration capabilities are consolidated here, including registration, tracking, and updating of messaging brands and campaigns. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Multi-channel messaging** — Reach Customers Across Messaging Channels - **Rich media messaging** — Send Engaging Multimedia Messages - **High-throughput messaging** — Send Messages At High Volume - **Delivery insights and traffic monitoring** — Track Message Delivery And Performance - **Messaging registration management** — Simplify Campaign Registration And Updates - **Tier 1 redundant network** — Support Reliable Message Delivery - **RCS business messaging** — Create Verified Interactive Messages - **Global messaging reach** — Reach Recipients In 120+ Countries - **Number flexibility and lookup** — Manage Numbers And Check Number Data - **SMS messaging workflows** — Build Flexible Two-Way Messaging - **Hands-on messaging support** — Get Expert Help As You Scale - **Scalable messaging pricing** — Plan Costs As Messaging Scales ### [Emergency Calling API](https://www.bandwidth.com/products/emergency-calling-api/) *Product* Connect users to public safety with reliable emergency calling and location information, without building or maintaining telecom infrastructure. Bandwidth’s Emergency Calling API helps businesses incorporate emergency services into apps, software, and security solutions. With a few lines of code and no telecom equipment or expertise required, applications can connect users to public safety and first responders. The API can provide location information from a predetermined address or handset-based latitude and longitude, and automatically share the user’s location with safety agents. Bandwidth provides access to more than 6,000 public safety answering points across the U.S. and Canada. - **Emergency-service connectivity** — Connect Users To Emergency Services - **Automatic location sharing** — Share User Locations Automatically - **Telecom-free API integration** — Add Emergency Calling With Code - **Flexible location sourcing** — Provide Location From Multiple Sources - **Public safety network access** — Reach More Than 6000 PSAPs ### [In-App Calling API](https://www.bandwidth.com/products/webrtc/) *Product* Embed convenient in-app calling to simplify customer support, provide agents with relevant context, and reduce calling costs. Bandwidth WebRTC enables businesses to embed click-to-call and voice calling directly into web and mobile applications. Client SDKs support browsers, Android, and iOS, with no separate plugins or applications required. The service supports inbound and outbound in-app calling, contextual information passed to agents through SIP headers, and integrations with Bandwidth Maestro and Voice API capabilities. Geo-redundant WebRTC gateways are designed for low latency and regulatory requirements. The SDKs and network media servers remove the need for customers to manage STUN, TURN, and ICE. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **In-app click-to-call** — Embed Calls In Apps And Browsers - **Browser and mobile SDKs** — Build For Web And Mobile - **Contextual information for agents** — Share Customer Context With Agents - **Voice and Maestro integrations** — Extend Calls With Voice Features - **Managed WebRTC connectivity** — Avoid Managing WebRTC Connectivity ### [Two-factor Authentication API](https://www.bandwidth.com/products/authentication-api/) *Product* Secure user accounts and personal information with flexible two-factor authentication, recognizable sending numbers, and billing only for successful authentications. Bandwidth’s Authentication API adds two-factor authentication to software, websites, and applications. It sends customizable verification messages and one-time codes over SMS or voice using customers’ own phone numbers, without additional telecom infrastructure. Customers can configure code expiration and pay only for successful authentications. - **Two-factor authentication** — Protect User Accounts With Verification Codes - **Voice and SMS code delivery** — Reach Users By Voice Or SMS - **Existing number support** — Send Codes From Your Own Numbers - **Successful-authentication billing** — Pay Only For Successful Authentications - **Authentication message customization** — Customize Verification Messages - **Code expiration controls** — Set Code Expiration Timeframes ### [Conversational AI integrations](https://www.bandwidth.com/products/conversational-ai/) *Solution* Connect your chosen conversational AI to existing contact center environments, retain technology flexibility, and keep AI calls routing during contact center outages. Bandwidth’s Conversational AI integrations connect a customer’s chosen AI provider directly to its enterprise voice network, routing calls to AI before they reach the contact center platform. Organizations can connect AI through SIP routing, bidirectional media streaming over WebSockets, or WebRTC. The carrier-level approach supports cloud, on-premises, and hybrid contact center environments, allows AI vendors to be changed without rebuilding the underlying stack, and provides an independent route to AI during contact center outages. When a human agent is needed, calls can transfer to the contact center with context preserved. - **Carrier-level AI connectivity** — Route Calls To AI Before The Contact Center - **Flexible AI provider choice** — Choose The AI Provider That Fits - **Independent failover during CCaaS outages** — Keep AI Calls Routing During CCaaS Outages - **Multiple integration methods** — Connect Through SIP, WebSockets, Or WebRTC - **AI vendor switching** — Swap AI Vendors Without Rebuilding Your Stack - **Context-preserving human handoffs** — Transfer Calls With Context Intact - **Contact center interoperability** — Connect AI Across Cloud And On-Premises Environments ### [Voice Activation Agent](https://www.bandwidth.com/products/agentic-ai/) *Product* Guides end users through service activation, reduces activation delays and rejection rates, and helps teams spend less time on routine inquiries. Bandwidth’s Activation Agent provides a conversational, guided experience for service activation within a customer’s platform and workflows. It guides end users through validation, explains requirements based on country and number type, collects required information and documents, and answers common questions in real time. Collected data is returned to Bandwidth’s system to complete activation. Bandwidth maintains the requirement logic as rules change. - **Platform embedding** — Embed Activation Guidance In Existing Workflows - **Dynamic requirement guidance** — Show Requirements By Country And Number Type - **In-flow data collection** — Collect Required Information During Activation - **Real-time question answering** — Answer Common Questions In Real Time - **Activation workflow streamlining** — Shorten Time To Activation - **Requirement logic maintenance** — Reduce Requirement Logic Upkeep ### [Bandwidth MCP Server](https://dev.bandwidth.com/docs/mcp) *Product* Give AI agents real-time access to Bandwidth voice, messaging, and phone number capabilities through MCP tools. Bandwidth MCP Server exposes Bandwidth voice, messaging, and phone number capabilities as secure Model Context Protocol tools, enabling AI agents to access these communications capabilities in real time. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Agent-accessible telecom tools** — Give Agents Telecom Access - **Real-time access** — Access Capabilities In Real Time - **No-code use** — Use Tools Without Coding ### [Voice and Messaging Insights](https://www.bandwidth.com/products/insights/) *Product* Use voice and messaging performance insights to spot issues, improve service quality, and manage usage and spend. Bandwidth Insights provides real-time voice performance data and near-real-time messaging deliverability insights. Teams can review call quality metrics, monitor traffic, billing and capacity, investigate errors, and configure alerts. Messaging insights include logs, API status, delivery and error rates across carriers and products, and message latency monitoring. Advanced capabilities include voice anomaly detection, SIP session data and packet captures, and configurable messaging health and error alerts. - **Voice quality monitoring** — Identify Call Quality Issues - **Messaging deliverability monitoring** — Investigate Messaging Delivery Issues - **Voice error alerts and troubleshooting** — Find And Address Voice Issues - **Voice anomaly detection** — Detect Unusual Voice Traffic - **Messaging health and error alerts** — Respond To Messaging Problems - **Call capacity monitoring** — Avoid Approaching Call Limits - **Voice usage and billing monitoring** — Track Usage And Spend - **Call fraud detection** — Spot Potential Call Fraud - **Message latency and capacity monitoring** — Track Messaging Speed And Capacity ### [Global SIP Trunking](https://www.bandwidth.com/products/sip-trunking/) *Product* Consolidate global voice connectivity with one provider while gaining flexible pricing, resilient calling, and support for cloud and on-premises communications. Bandwidth Global SIP Trunking provides all-IP voice connectivity across approximately 70 countries through one carrier and one contract. It connects on-premises or cloud PBX systems and UCaaS or CCaaS platforms to the public phone network, with BYOC integrations, emergency calling support, and usage-based pricing. Customers can manage numbers and routing through the Bandwidth App or APIs, with migration planning and dedicated porting support. - **Global PSTN connectivity** — Connect Across ~70 Countries - **Core network uptime and redundancy** — Maintain Resilient Voice Connectivity - **BYOC platform integrations** — Connect Your Existing Platforms - **On-premises and cloud PBX connectivity** — Connect PBX Systems To The PSTN - **Emergency calling support** — Support Emergency Calling - **Implementation and porting support** — Guide Your Migration - **Usage-based pricing** — Pay For What You Use - **Self-service number and routing management** — Manage Numbers And Routing ### [VoIP Origination](https://www.bandwidth.com/products/voip-origination/) *Product* Originate voice calls on Bandwidth’s network and simplify 911 connectivity through aggregated delivery across emergency networks. A wholesale voice service for originating calls on Bandwidth’s network. For 911 traffic, Bandwidth customers connect to its network edge gateways, and Bandwidth aggregates and delivers calls across legacy and next-generation 911 networks. - **Wholesale voice call origination** — Originate Calls On Bandwidth’s Network - **Aggregated 911 network connectivity** — Simplify 911 Network Connectivity ### [VoIP Termination](https://www.bandwidth.com/products/voip-termination/) *Product* Terminate wholesale voice calls through Bandwidth’s network. A wholesale voice service for terminating calls through Bandwidth’s network. ### [Global Emergency Calling](https://www.bandwidth.com/products/voip-emergency-calling/) *Product* Extend emergency calling to customers across more than 40 countries with a global emergency services offering. Bandwidth’s global emergency calling service helps communications providers extend emergency calling to customers in more than 40 countries. The service provides emergency services in 45 countries and territories. - **International emergency services coverage** — Reach Emergency Services In 45 Countries And Territories ### [Nomadic Emergency Services](https://www.bandwidth.com/products/nomadic-emergency-calling/) *Product* Route emergency calls using updated location information to support reliable 911 access and compliance for nomadic endpoints. Bandwidth’s Nomadic Emergency Services supports dynamic location routing for North American endpoints. It provides location updates for numbers provisioned on the Bandwidth network and helps organizations manage precise location information and reliable 911 calling. - **Dynamic location routing** — Route Calls Using Updated Locations - **Location information management** — Manage Precise 911 Locations - **911 compliance support** — Support 911 Compliance ### [International Long Distance](https://www.bandwidth.com/products/international-long-distance/) *Product* Provides international long-distance voice calling through Bandwidth’s wholesale communications portfolio. A wholesale international long-distance voice calling service offered through Bandwidth’s communications portfolio. ### [Toll-Free Services](https://www.bandwidth.com/products/toll-free-services/) *Product* Connect with customers through domestic and international toll-free voice and messaging, backed by resilient service and streamlined number management. Bandwidth’s toll-free services help businesses connect with customers through toll-free voice and messaging. The service includes domestic and international toll-free numbers, with coverage in approximately 70 countries, and a redundant network backed by five carrier networks and disaster recovery. Bandwidth also offers toll-free number management, porting support, and RespOrg capabilities. - **Five-carrier redundancy and disaster recovery** — Maintain Service Through Network Disruptions - **Toll-free traffic rerouting** — Reroute Traffic Through Active Carriers - **Domestic and international toll-free numbers** — Reach Customers Across Countries - **Toll-free voice and messaging** — Connect Through Voice And Messaging - **Toll-free number management and porting** — Manage And Port Toll-Free Numbers - **RespOrg capabilities** — Simplify Toll-Free Number Operations ### [Phone Numbers and Number Management](https://www.bandwidth.com/products/phone-numbers/) *Product* Find, provision, manage, and port diverse phone numbers at scale, with global coverage, automation, and specialist support. Bandwidth provides phone number inventory and management through the Bandwidth App and APIs. Customers can search, reserve, order, provision, host, and port numbers, including geographic and local, national, mobile, toll-free, short code, and alphanumeric options across approximately 70 countries. Tools support bulk provisioning, number lookup, and regulatory workflows for global hosting and porting. The service also consolidates the dedicated Number Porting and Number Lookup API offerings. - **Global number inventory** — Choose Numbers For Diverse Markets - **Automated number search and provisioning** — Find And Provision Numbers Faster - **Number porting** — Port Numbers With Fewer Migration Risks - **Bulk number management** — Manage Numbers At Scale - **Global number hosting** — Host Numbers Across Global Markets - **Number lookup** — Check Carrier And Wireless Status - **Local number deployment** — Build Local Presence And Track Marketing - **Number management automation** — Search Inventory Using Natural Language ### [Caller ID](https://www.bandwidth.com/products/cnam-caller-id/) *Product* Helps recipients identify callers by displaying caller information on supported calls. Caller ID services for displaying caller information on supported calls. - **Caller information display** — Display Caller Information On Supported Calls ### [Contact Center Security and Trust](https://www.bandwidth.com/products/contact-center-security/) *Solution* Help contact centers reduce voice fraud, restore trust in outbound calls, and improve the chances that customers recognize and answer legitimate calls. A multi-layer set of caller trust and fraud-prevention services for contact centers. Capabilities include call verification with real-time spoof and fraud risk scores, caller authentication, ANI validation, voice bioauthentication and deepfake detection, authenticated branded calling, and number reputation monitoring with remediation for improper spam labels. Network-level identity authentication helps verify outbound calls so only authenticated calls display a brand. This solution consolidates Call Verification, Number Reputation Management, and Authenticated Branded Calling. - **Caller authentication** — Verify Callers And Mitigate Fraud - **Call verification and fraud risk analysis** — Assess Spoof And Fraud Risk - **Authenticated branded calling** — Display Verified Brand Information - **Number reputation monitoring and remediation** — Monitor And Remediate Call Labels - **STIR/SHAKEN call authentication** — Sign And Authenticate Outbound Calls ### [Customer Success Plans](https://www.bandwidth.com/customer-success-plans/) *Service* Get support, expertise, and proactive insights tailored to your business needs and stage of growth. Bandwidth’s Customer Success Plans combine software and network expertise with human support to help keep communications performing well. Customers can choose Signature, Silver, or Gold based on the responsiveness, proactive insight, and dedicated support they need. Signature support is included at no cost; Silver adds SLA-backed response times, escalations, a pooled customer success manager, expert sessions, and advanced insights. Gold adds a designated customer success manager, more frequent expert sessions, strategic planning, business reviews, dedicated Slack support, executive escalations, and advanced troubleshooting tools. - **24/7/365 support access** — Get Help Around The Clock - **SLA-backed service and escalation paths** — Set Expectations And Escalate Issues - **Customer success management and expert sessions** — Work With Success Managers And Experts - **Advanced voice and messaging insights** — Monitor Communications And Spot Issues - **Strategic planning and business reviews** — Assess Value And Plan Strategically - **Custom alerting and advanced troubleshooting** — Customize Alerts And Troubleshoot Issues ### [Bandwidth Partner Program](https://www.bandwidth.com/partners/) *Product* Helps partners expand market reach, pursue communications revenue, and sell with Bandwidth as their carrier without becoming a registered telco. Bandwidth’s partner program is for system integrators and managed service providers that sell communications with Bandwidth as their partner carrier. Partners can use platform-agnostic connectivity and global coverage to support customer projects and reach new markets. The program offers marketing resources, training, education, and flexible sales motions tailored to partners’ businesses. Selling with Bandwidth as the partner carrier lets partners avoid becoming a registered telco. - **Partner carrier model** — Sell Without Becoming A Registered Telco - **Global market reach** — Expand Reach Across Global Markets - **Partner enablement resources** — Equip Teams With Partner Resources - **Flexible sales motions** — Tailor Sales Motions To Your Business - **Platform-agnostic connectivity** — Connect Existing Technology Stacks ## Sources - [Bandwidth](https://bandwidth.com) - [Bandwidth Universal Platform](https://www.bandwidth.com/products/) - [Bandwidth Maestro](https://www.bandwidth.com/solutions/maestro/) - [Bandwidth Build](https://www.bandwidth.com/build-sign-up/) - [Voice API](https://www.bandwidth.com/products/voice-api/) - [Messaging API](https://www.bandwidth.com/products/messaging-apis/) - [Emergency Calling API](https://www.bandwidth.com/products/emergency-calling-api/) - [In-App Calling API](https://www.bandwidth.com/products/webrtc/) - [Two-factor Authentication API](https://www.bandwidth.com/products/authentication-api/) - [Conversational AI integrations](https://www.bandwidth.com/products/conversational-ai/) - [Voice Activation Agent](https://www.bandwidth.com/products/agentic-ai/) - [Bandwidth MCP Server](https://dev.bandwidth.com/docs/mcp) - [Voice and Messaging Insights](https://www.bandwidth.com/products/insights/) - [Global SIP Trunking](https://www.bandwidth.com/products/sip-trunking/) - [VoIP Origination](https://www.bandwidth.com/products/voip-origination/) - [VoIP Termination](https://www.bandwidth.com/products/voip-termination/) - [Global Emergency Calling](https://www.bandwidth.com/products/voip-emergency-calling/) - [Nomadic Emergency Services](https://www.bandwidth.com/products/nomadic-emergency-calling/) - [International Long Distance](https://www.bandwidth.com/products/international-long-distance/) - [Toll-Free Services](https://www.bandwidth.com/products/toll-free-services/) - [Phone Numbers and Number Management](https://www.bandwidth.com/products/phone-numbers/) - [Caller ID](https://www.bandwidth.com/products/cnam-caller-id/) - [Contact Center Security and Trust](https://www.bandwidth.com/products/contact-center-security/) - [Customer Success Plans](https://www.bandwidth.com/customer-success-plans/) - [Bandwidth Partner Program](https://www.bandwidth.com/partners/)