{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/axendi-com","markdownUrl":"https://nowen.ai/agents/axendi-com.md","jsonUrl":"https://nowen.ai/agents/axendi-com.json","name":"Axendi Sp. z o.o.","nickname":"Axendi","website":"https://axendi.com","location":"Warszawa, Poland","address":{"city":"Warszawa","country":"Poland"},"industry":"CX","marketCategories":{"primary":{"name":"Customer Service Outsourcing Services","url":"https://nowen.ai/category/customer-service-outsourcing-services"},"others":[{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"},{"name":"Corporate Training Services","url":"https://nowen.ai/category/corporate-training-services"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-15T21:33:14.468Z","summary":"Axendi is a Poland-based CX outsourcing and consulting firm delivering advisory, technology, and delivery services to improve customer experiences.","description":"Axendi is a Poland-based CX outsourcing and consulting firm that blends advisory, technology, and delivery to help organizations improve customer experiences across a wide range of industries. With roughly 1,700 people and multiple delivery centers, Axendi provides end-to-end services including multichannel contact center operations, back-office processing, and automation and AI-enabled improvements. The company serves industries such as E-Commerce and Retail, Insurance, Banking & Finance, Healthcare, Foundation & Non-profit, Telecommunications, Automotive, and Real Estate, among others. Axendi emphasizes an integrated operating model that combines strategic guidance, technology enablement, and hands-on delivery to drive operational efficiency, scalability, and measurable outcomes for clients. It also highlights a focus on people, continuous learning, and growth, aiming to build trusted partnerships through transparent collaboration, integrity, and a client-focused mindset. Headquartered in Poland, Axendi operates across the country and serves clients internationally with multilingual support and a focus on governance, data security, and regulatory compliance.","mission":"To help organizations transform customer experiences by delivering integrated advisory, technology, and delivery solutions that drive efficiency, growth, and measurable outcomes.","directory":{"industryName":"CX","agentCount":31,"indexable":true,"hubUrl":"https://nowen.ai/industry/cx"},"categoryDirectory":{"name":"Customer Service Outsourcing Services","agentCount":44,"indexable":true,"url":"https://nowen.ai/category/customer-service-outsourcing-services"},"aiReaderFamilies":["OpenAI","Amazon"],"products":[{"name":"Advisory","anchor":"product-advisory","type":"Solution","url":"https://axendi.com/solutions/advisory/","summary":"Enhances customer experience through expert guidance and actionable insights.","description":"CX advisory service offering expert guidance and proven frameworks to improve customer journeys. It includes research & audit, CX strategy & design, technology consulting, and Axendi Value Academy to empower teams and align operations with business goals.","pricing":{},"features":[{"name":"CX Strategy & Design","value":"Design Engaging Customer Experiences","valueDescription":"Creates customer journeys that align with business objectives to improve satisfaction and loyalty."},{"name":"Research & Audit","value":"Identify Gaps For Improvement","valueDescription":"Comprehensive evaluations that reveal essential areas for enhancement in customer experience."},{"name":"Axendi Value Academy","value":"Empower Teams With Training","valueDescription":"Equips teams with practical knowledge to enhance customer interactions and service delivery."},{"name":"Technology Consulting","value":"Optimize Technology For CX","valueDescription":"Advises on leveraging technology effectively to streamline processes and enhance customer engagement."}]},{"name":"Technology","anchor":"product-technology","type":"Solution","url":"https://axendi.com/solutions/technology/","summary":"Empowers organizations with AI-driven tools to enhance customer engagement and operational efficiency.","description":"Technology solutions that implement AI tools and build custom capabilities to boost performance. Includes Axendi Interactions, Axendi Analytix, Axendi Automations, and Axendi Insights & Quality.","pricing":{},"features":[{"name":"Axendi Interactions","value":"Automate Customer Interactions","valueDescription":"Leverage AI agents and voicebots to improve responsiveness and reduce operational costs in customer service."},{"name":"Axendi Insights & Quality","value":"Enhance Service Quality","valueDescription":"Utilize customer feedback and insights to continuously improve service performance and customer experience."},{"name":"Axendi Analytix","value":"Drive Business Decisions","valueDescription":"Transform raw data into strategic insights with predictive analytics and advanced visualization."},{"name":"Axendi Automations","value":"Streamline Workflows","valueDescription":"Reduce manual tasks and enhance efficiency through intelligent automation of processes."},{"name":"AI-driven Custom Solutions","value":"Implement Tailored AI Tools","valueDescription":"Custom AI solutions designed to meet specific operational and business needs for better performance."}]},{"name":"Delivery","anchor":"product-delivery","type":"Solution","url":"https://axendi.com/solutions/delivery/","summary":"Enhance customer experience through comprehensive delivery solutions and outsourcing services.","description":"Delivery solutions for end-to-end CX operations, including multichannel contact center services and back-office outsourcing to support large-scale customer interactions.","pricing":{},"features":[{"name":"BPO","value":"Streamline Back-Office Operations","valueDescription":"BPO services offer comprehensive support for internal processes, ensuring compliance while reducing operational burdens."},{"name":"Contact Center Services","value":"Manage Customer Interactions Effectively","valueDescription":"Our contact center services are designed to handle a high volume of customer inquiries promptly and effectively, ensuring a seamless experience."},{"name":"Regulatory Compliance","value":"Enhance Operational Integrity","valueDescription":"Axendi prioritizes adherence to regulatory requirements, assuring clients of reliable and secure operations."},{"name":"Multichannel Support","value":"Reach Customers Where They Are","valueDescription":"Multichannel capabilities ensure consistent and responsive customer engagement across various platforms, enhancing overall satisfaction."},{"name":"AI-Powered Solutions","value":"Automate Repetitive Tasks","valueDescription":"Utilizing AI technologies for common inquiries increases efficiency and allows human agents to focus on complex tasks."}],"marketCategories":[{"name":"Customer Service Outsourcing Services","url":"https://nowen.ai/category/customer-service-outsourcing-services"}]},{"name":"Axendi Value Academy","anchor":"product-axendi-value-academy","type":"Service","url":"https://axendi.com/solutions/advisory/axendi-value-academy/","summary":"Enhance team performance and customer experience through tailored training and assessments.","description":"Skills and behavioral assessment with personalized training programs to develop CX teams and strengthen organizational capabilities.","pricing":{},"features":[{"name":"Personalized training programs","value":"Boost CX Performance","valueDescription":"Tailored training programs designed to meet specific team needs and organizational goals, ensuring real-world impact."},{"name":"Skills assessment","value":"Tailor Development","valueDescription":"Comprehensive evaluation of skills using psychometric tests to inform targeted training and development strategies."},{"name":"Training needs audit","value":"Identify Training Needs","valueDescription":"Conducting thorough audits to diagnose training gaps, leading to informed and effective training strategies."},{"name":"Customizable training paths","value":"Adapt Training Approaches","valueDescription":"Each path is developed in alignment with specific team structures and business goals, ensuring relevance and effectiveness."}],"marketCategories":[{"name":"Corporate Training Services","url":"https://nowen.ai/category/corporate-training-services"}]},{"name":"Call Center Services","anchor":"product-call-center-services","type":"Service","url":"https://axendi.com/solutions/delivery/call-center-services/","summary":"Deliver scalable and efficient customer support through comprehensive call center services.","description":"Call center services for multilingual customer support, including inbound/outbound communication, helpdesk, and omnichannel operations designed for scale.","pricing":{},"features":[{"name":"Inbound and outbound call center","value":"Manage Customer Interactions Effectively","valueDescription":"Our call center capabilities include managing both inbound and outbound calls to handle inquiries, sales, and support tasks seamlessly."},{"name":"Multichannel support","value":"Support Across Multiple Channels","valueDescription":"We provide customer service through various channels, ensuring consistent communication regardless of how customers choose to reach out."},{"name":"Helpdesk and information services","value":"Solve Customer Issues Efficiently","valueDescription":"Our helpdesk services ensure that customer queries and issues are addressed promptly, enhancing satisfaction and loyalty."},{"name":"AI voicebot interactions","value":"Automate Routine Inquiries","valueDescription":"Implementing AI voicebots allows for efficient handling of common customer requests, reducing wait times and improving service efficiency."},{"name":"Sales support","value":"Enhance Sales Conversions","valueDescription":"Our sales support services assist in qualifying leads and closing sales, contributing to business growth while maintaining high customer satisfaction."}],"marketCategories":[{"name":"Customer Service Outsourcing Services","url":"https://nowen.ai/category/customer-service-outsourcing-services"}]},{"name":"BPO","anchor":"product-bpo","type":"Service","url":"https://axendi.com/solutions/delivery/bpo/","summary":"Efficient BPO services enabling organizations to optimize operations and improve customer experiences.","description":"Back-office and front-end business process outsourcing to streamline operations, increase efficiency, and support scalable customer operations.","pricing":{},"features":[{"name":"AML/KYC Processing","value":"Ensure Compliance And Security","valueDescription":"Our AML and KYC processing ensures that companies meet regulatory requirements while safeguarding sensitive customer information."},{"name":"Multilingual Customer Support","value":"Enhance Customer Engagement","valueDescription":"Our multilingual support ensures effective communication with customers across various regions, improving overall customer satisfaction."},{"name":"Back-office Processing","value":"Streamline Administrative Tasks","valueDescription":"By managing back-office operations, we allow companies to focus on their core activities while improving efficiency."},{"name":"Technical Support","value":"Resolve Technical Issues Quickly","valueDescription":"We offer dedicated technical support to ensure that customers receive timely assistance, minimizing downtime and enhancing user experience."},{"name":"Document Processing","value":"Improve Document Handling","valueDescription":"Our document processing services enhance workflow by ensuring accurate and timely management of essential business documents."}],"marketCategories":[{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"}]}],"audiences":[],"segments":[{"name":"Customer experience consulting","description":"Advisory to optimize customer journeys, channel strategy, personalized experiences, and go-to-market approaches to increase loyalty and revenue.","size":17.27,"cagr":4.68,"color":1,"productNames":["Advisory","Delivery","Technology"],"methodology":"Primary estimate based on Market Research Future’s CX consulting services market (2025 value $17.27B; 4.68% CAGR). Broader CEM and AI-in-CX reports (FortuneBI, InsightAce) show larger, faster-growing adjacent markets, indicating technology-driven upside to consulting demand.","citations":[{"url":"https://www.marketresearchfuture.com/reports/customer-experience-cx-consulting-services-market-66423","text":"2024: $16.5 Billion; 2025: $17.27 Billion; CAGR: 4.68% (2025–2035)."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"Global CEM market valued at USD 22.35 billion in 2025; projected to USD 84.22 billion by 2034; CAGR 15.80%."},{"url":"https://www.insightaceanalytic.com/report/ai-in-customer-experience-market/2746","text":"AI in Customer Experience market valued at USD 14.78 Bn in 2025; projected to 2035 at a 26.0% CAGR."}]},{"name":"Contact center outsourcing","description":"Outsourced inbound and outbound contact handling, agent staffing, workforce management, and cloud-based platform operations to deliver 24/7 customer interactions and scalability.","size":106,"cagr":7.5,"color":2,"productNames":["Call Center Services","Delivery","BPO"],"methodology":"Estimated 2024 market size ~USD 106B based on primary forecasts in the provided results (MarketDataForecast USD 109.23B; PrecedenceResearch USD 102.59B). CAGR set to ~7.5%, reflecting consensus forecasts clustered around 7.3–7.5% (MarketDataForecast 7.48%, MetaStatInsight 7.3%, FMI 7.4%) while acknowledging one higher forecast (PrecedenceResearch 9%). FMI’s smaller “call centre” market (~USD 37.4B) appears to be a narrower segment and was not used as the primary base.","citations":[{"url":"https://www.marketdataforecast.com/market-reports/contact-center-outsourcing-market","text":"The global contact center outsourcing market was worth USD 109.23 billion in 2024."},{"url":"https://www.precedenceresearch.com/call-and-contact-center-outsourcing-market","text":"The global call and contact center outsourcing market was valued at USD 102.59 billion in 2024."},{"url":"https://www.futuremarketinsights.com/reports/call-centre-market","text":"The call centre market is valued at USD 37.4 billion in 2025 and CAGR (2025–2035) 7.4%."},{"url":"https://metastatinsight.com/report/call-center-outsourcing-market","text":"Global call center outsourcing market is estimated to reach $196,903.14 Million by 2032; growing at a CAGR of 7.3% from 2025 to 2032."}]},{"name":"Back-office and administrative process outsourcing","description":"End-to-end back-office execution for recurring administrative workflows—billing operations, data entry with QA, document digitization, quoting and executive administrative support—delivered with standardized playbooks, QA and elastic capacity.","size":264.75,"cagr":7.37,"color":3,"productNames":["BPO","Delivery"],"methodology":"Estimate anchored to industry reports in search results. Credence Research reports Back Office Outsourcing at USD 264.75B (2024) with 7.37% CAGR; other BPO reports show a 2025 range ~204–340B and CAGRs 3.9–10.1%, supporting a mid‑range market size (~USD 265B) and a moderate growth potential (~7.4% CAGR).","citations":[{"url":"https://www.credenceresearch.com/report/back-office-outsourcing-market","text":"Back Office Outsourcing Market Size 2024 USD 264.75 billion Back Office Outsourcing Market, CAGR 7.37%"},{"url":"https://metastatinsight.com/report/business-process-outsourcing-bpo-market","text":"The Global Business Process Outsourcing (BPO) market size is valued at USD 323.7 billion in 2025"},{"url":"https://www.wiseguyreports.com/reports/back-office-bpo-market","text":"Market Size, 2025 USD 204.2 Billion  Forecast, 2035 USD 300 Billion  CAGR, 2026–2035 3.9%"},{"url":"https://www.snsinsider.com/reports/business-process-outsourcing-market-8544","text":"The Business Process Outsourcing market was valued at USD 340.11 Billion in 2025 ... growing at a CAGR of 10.09% from 2026–2035"}]},{"name":"Conversational AI for customer service automation","description":"AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.","size":12.06,"cagr":25.8,"color":4,"productNames":["Technology","Call Center Services","Delivery"],"methodology":"Primary estimate uses MarketsandMarkets’ AI for Customer Service report (2024 valuation USD 12.06B, 25.8% CAGR to 2030). This is corroborated by adjacent conversational-AI forecasts: MRFR (2024 ~$12.75B, 22.3% CAGR), FMI (2025 ~$13.2B, 17.3% CAGR to 2035), and Grand View Research (2024 ~$11.6B, ~23.7% CAGR). These sources target the same customer-service/conversational-AI stack; MarketsandMarkets is selected as the segment-specific primary source, producing a 12.06B base and ~25.8% growth potential.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.marketresearchfuture.com/reports/conversational-ai-market-7913","text":"2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"Industry Size (2025): USD 13.2 Bn; Forecast CAGR (2025 to 2035) 17.3%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, CAGR 23.7%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The global AI customer service market is projected to reach $15.12 billion in 2026; valued $12.06 billion in 2024."}]},{"name":"Customer experience training and education","description":"Content, courses, and AI-enabled learning that develop CX skills, certifications, and practitioner best practices for CX teams and leaders.","size":3.5,"cagr":9,"color":5,"productNames":["Axendi Value Academy","Advisory"],"methodology":"Estimate anchored to explicit market projections in the provided results: Thought Industries cites a customer education software market projection of USD 3.5 billion (2033). Statista shows the much larger online education market (USD 199.03bn in 2026; CAGR 2.72% for 2026–2031). Because the customer experience training segment is a focused B2B subset (platforms, content, services, AI-enabled learning) it aligns with the customer education software projection; growth potential is estimated above broad online-education CAGR to reflect enterprise SaaS adoption, expansion of CX programs, and AI-enabled learning acceleration.","citations":[{"url":"https://www.thoughtindustries.com/blog/guiding-customers-to-value-through-customer-education/","text":"customer education software market is projected to reach USD 3.5 Billion by 2033"},{"url":"https://www.statista.com/outlook/emo/online-education/worldwide/","text":"Revenue in the Online Education market is projected to reach US$199.03bn in 2026; CAGR 2026-2031 of 2.72%"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://axendi.com","text":"Axendi Sp. z o.o."},{"url":"https://axendi.com/solutions/advisory/","text":"Advisory"},{"url":"https://axendi.com/solutions/technology/","text":"Technology"},{"url":"https://axendi.com/solutions/delivery/","text":"Delivery"},{"url":"https://axendi.com/solutions/advisory/axendi-value-academy/","text":"Axendi Value Academy"},{"url":"https://axendi.com/solutions/delivery/call-center-services/","text":"Call Center Services"},{"url":"https://axendi.com/solutions/delivery/bpo/","text":"BPO"},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-cx-consulting-services-market-66423","text":"2024: $16.5 Billion; 2025: $17.27 Billion; CAGR: 4.68% (2025–2035)."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"Global CEM market valued at USD 22.35 billion in 2025; projected to USD 84.22 billion by 2034; CAGR 15.80%."},{"url":"https://www.insightaceanalytic.com/report/ai-in-customer-experience-market/2746","text":"AI in Customer Experience market valued at USD 14.78 Bn in 2025; projected to 2035 at a 26.0% CAGR."},{"url":"https://www.marketdataforecast.com/market-reports/contact-center-outsourcing-market","text":"The global contact center outsourcing market was worth USD 109.23 billion in 2024."},{"url":"https://www.precedenceresearch.com/call-and-contact-center-outsourcing-market","text":"The global call and contact center outsourcing market was valued at USD 102.59 billion in 2024."},{"url":"https://www.futuremarketinsights.com/reports/call-centre-market","text":"The call centre market is valued at USD 37.4 billion in 2025 and CAGR (2025–2035) 7.4%."},{"url":"https://metastatinsight.com/report/call-center-outsourcing-market","text":"Global call center outsourcing market is estimated to reach $196,903.14 Million by 2032; growing at a CAGR of 7.3% from 2025 to 2032."},{"url":"https://www.credenceresearch.com/report/back-office-outsourcing-market","text":"Back Office Outsourcing Market Size 2024 USD 264.75 billion Back Office Outsourcing Market, CAGR 7.37%"},{"url":"https://metastatinsight.com/report/business-process-outsourcing-bpo-market","text":"The Global Business Process Outsourcing (BPO) market size is valued at USD 323.7 billion in 2025"},{"url":"https://www.wiseguyreports.com/reports/back-office-bpo-market","text":"Market Size, 2025 USD 204.2 Billion  Forecast, 2035 USD 300 Billion  CAGR, 2026–2035 3.9%"},{"url":"https://www.snsinsider.com/reports/business-process-outsourcing-market-8544","text":"The Business Process Outsourcing market was valued at USD 340.11 Billion in 2025 ... growing at a CAGR of 10.09% from 2026–2035"},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.marketresearchfuture.com/reports/conversational-ai-market-7913","text":"2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"Industry Size (2025): USD 13.2 Bn; Forecast CAGR (2025 to 2035) 17.3%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, CAGR 23.7%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The global AI customer service market is projected to reach $15.12 billion in 2026; valued $12.06 billion in 2024."},{"url":"https://www.thoughtindustries.com/blog/guiding-customers-to-value-through-customer-education/","text":"customer education software market is projected to reach USD 3.5 Billion by 2033"},{"url":"https://www.statista.com/outlook/emo/online-education/worldwide/","text":"Revenue in the Online Education market is projected to reach US$199.03bn in 2026; CAGR 2026-2031 of 2.72%"}]}